I had a gas leak coming into the house. Jeremy was here in 10 minutes (before the Eversource Gas…read morerep had left.) He immeditely diagnosed the problem (not a joint, but a corroded pipe coming into the house) and fixed it. I can't say enough about the speed, efficiency, and professionalism of Jeremy. The "& Son" on the truck should be much larger!

I lease a water heater and it went on friday. The leasing company sent the service request to…read moreGiard. I got a call saturday afternoon they would come Monday, When I pushed to have it sooner, with lots of tone, he told me IT WAS THE WEEKEND. He then said they couldn't get my type of water heater. So no hot water, all weekend. They came today (Monday), after he installed it he asked me to sign. I said, the water is not hot yet, so how do I know it works before I sign. (Don't people want to know things work before they sign?) His response was "you will sign or I will make SURE it doesn't work." Reluctantly, I signed. Also, they drained the old one. There was already water there from the leaking but they left it much worse than it was. I would think a plumbing company would shop vac their mess up? Not a great experience. Seems others have had a good experience given their comments.

They came out the next day and repair the issue in one visit. Jordan was awesome…read more Bob

I am writing this review because I do not want other homeowners to go through what I have been…read moregoing through with a boiler that Wilson Brothers installed new in my home on September 15, 2021. On January 10, 2026, I called Wilson Brothers to report that I had no heat. Their first service visit was on January 12, 2026, followed by several additional visits over the next several weeks. The service involved issues with the flame sensor, burner control module and control board. On January 27, the technician spent approximately 45 minutes trying to reach technical support because he was unable to connect the burner control. During another visit, additional time was spent trying to reach technical support regarding the control board. I was extremely frustrated with how long it was taking to get my boiler properly working. February 9, 2026 was the last time Wilson Brothers came to my home. After that, I had reached the point where I no longer had confidence in the situation and decided to have another heating company diagnose the boiler. On April 22, 2026, another heating company came to my home and performed a diagnostic inspection. I paid $325 for that service. They provided me with a detailed written report explaining what they found. Their written report stated that the boiler system was improperly programmed and that the circuit board had been incorrectly configured by the previous service provider. The report also stated that the heating curve was set at 1.6 and that they increased it to 2.2 to allow the boiler to better respond to the home's heating needs. I was very pleased with this company's work. However, their cost was more than I could afford for another inspection, so on August 25, 2026, I hired another reputable and more affordable heating company to inspect the boiler. I was also very satisfied with their work. During that inspection, they found a broken burner gasket and burner gauge assembly. I am currently waiting to find out whether these parts will be covered under the warranty. This boiler was new when Wilson Brothers installed it in 2021, and the five-year warranty expires September 15, 2026. Nearly five years after installation, I am still dealing with problems with this boiler. I have spent a considerable amount of time, money and frustration trying to get a heating system that I expected to work reliably. I repeatedly contacted Wilson Brothers trying to get answers and have the problems resolved. Unfortunately, I ultimately reached the point where I no longer felt comfortable relying on them and had to bring in other heating professionals to determine what was happening with my boiler. I am posting this review because I believe homeowners deserve to know about my experience before making a decision about who they trust with a major heating system. I sincerely hope that sharing my experience prevents someone else from going through what I am still dealing with.

Our steam boiler was dying, and it needed to be replaced. I called a handful of plumbers who…read moresupposedly specialized in steam. Half never got back to me, the others gave me prices all over the map. I chose Chilli Willie for a handful of reasons: 1. They got back to me immediately, made an appt, and showed up on time. 2. They weren't the cheapest nor the most expensive. They clearly explained what needed to be done and quoted a fair price. 3. Their staffpeople were AWESOME, super-respectful about wearing masks, taking care of the premises, and always being on-time. After they installed it, they stayed in touch, came back to inspect the boiler, and gave me maintenance instructions. And lastly, Steve and Jared, the owners, are just plain nice people.

Prompt, Fast, and efficient. Today was the fourth time in the last 4 months that Stephen and his…read morecrew have been here to do various jobs at my house. I am so appreciative of their work. Today's job was postponed, and I am waiting for an estimate. This was their suggestion. With two daughters' weddings in the next 4 months, I was very grateful for this. I will definitely call them again and highly recommend Chilly Willy's to others. Thank you, Guys.

Very happy with service to replace kitchen faucet. Svc tech (Trevor) was excellent. He was…read moreontime, neat and explained the process fir the touchless feature. He did the job in no time!! I would definitely recommend them.

Excellent straightforward service. Noone wants to replace their boiler, but a week after ours died…read morewe're now warm and cozy. Prices seems comparable with other similar services, and customer service is top notch- plenty of text/ email reminders, written quote, arrive on time, clean, courteous and finished on time with no mess. Even brought us space heaters to get through the time without heat.

In 2024, Lamco repaired our HVAC system, during the initial diagnosis they quoted us an hourly rate…read morefor the technicians which was mutually agreed and quoted over the phone. Clarification was further provided that the technician would charge for the hours that they worked for (Initial Estimate was ~5hrs work). Once the work was completed, the back office sent an office for the amount for the whole estimated time even though it took less than half the time (~1.5hrs). When the invoice was received it was a shocker since based on the communication prior to the work it was agreed to be per hour basis. After refutation, the invoice was revised to a lower number but still did not reflect the hours the technician worked. Its been a struggle to ensure alignment - I would not recommend them for any work!

Had some bath plumbing changes made to a 75 year old home. I worked with Chris via e-mail to detail…read morechanges and select new hardware. When hardware was available, I received a friendly e-mail for possible scheduling dates. Eric arrived right on time and got right to the job. He used drop clothes to protect floor and counters, cut away bath tiles to access old piping, ran new water feeds to a new, single handle control valve. Installed matching spout, drain, shower and matching decorative trim plate to cover the new control valve. At the end, Eric checked the valve scald setting to endure safety of the new water output. We were shown what he was doing as the project progressed, and he cleaned up all trash to our satisfaction at the end. Eric was here about 5 hours and was totally professional and friendly throughout. We are totally satisfied. Laamco has maintained our old HVAC system for decades, and recently installed a replacement system. They have installed a new water heater as well. We are completely satisfied with the technicians, plumbers and staff at Laamco. We highly recommend them for any heating, cooling or plumbing service or maintenance.

Integrity in a business can be difficult to find. Add competence to the business and you will know…read morewhy Acton Refrigeration is a good bet to solve any HVAC problem. They are in my top 5 list of people who care about their customers.

I have used Acton Refrigeration for over 10 tears. They came by this morning to replace our filter…read moreand check out a lack of heat on our second floor. The technician discovered the thermostat was not working. He was very knowledgeable and solved our issues quickly.

Excellent. Would HIGHLY recommend if you have HVAC work needing to be done correctly…read more Very responsive, very reasonable and very professional. Will continue to use them.

Love the efficiency, courtesy and quality work that Cool Rite does. They always response quickly to…read moremy calls and schedule my appointment in my timeframe. Their costs are reasonable and have not increased exorbitantly. Just a great company!

I had a leaky shower into my basement. They were extremely accommodating and timely. Quintin…read morearrived with a texted heads-up which was helpful as I needed to get pet settled in a closed room. Very respectful, knowledgeable, and thorough! I will be calling back to convert to gas appliances in the future! Highly recommend!!!!

Discovered that my water heater tank failed yesterday (Thursday) morning. Called and spoke with…read moreAmanda, who was excellent in getting a booking set for Monday with the mention that a tech *might* get there earlier. Later on Thursday, I was updated that a tech (aka 'Ron R. - Service Manager) was in the locale. He gave me an evaluation in short time and worked to provide as best a price as possible. Installation was then set for the following morning. Ron arrived as scheduled and had the installation completed in approximately 1.5 hours. Excellent job. Communication was top-notch throughout via emails, texts and calls. I have worked with Shahood for several years and HIGHLY recommend them for their dependability, efficiency, quality of work and pricing. Shout out to Mark for the immediate follow up to a post-installation question I entered via the web. Cheers