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    Chilli Willie Plumbing HVAC & Mechanical

    4.2 (15 reviews)
    Open • Open 24 hours

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    Ceiling vent no longer being used. But impossible to remove because mini split installed right under it.
    Shannon R.

    Avoid this place at all costs. In short: -They're non-responsive: I haven't gotten a call back or response to a text or email since they completed the work at my house at the end of last summer. -They're unprofessional: The owners (Steve and Jared) argue with each other and act like teenagers. I refused to pay a final (unanticipated) charge and asked that they call me so we could come to an agreement and they haven't called me since. -Service plans are not honored: I've made several requests for service or with concerns about the existing units and no one has responded -Misleading: I was invoiced for a subpanel for electric, but am told by a subsequent electrician that there doesn't appear to be any subpanel installed. Not sure what the cost was for that, but I didn't get it. I had a/c installed consisting of 2 mini-splits on the first floor and vented a/c on the second floor. ($18k) The second floor vented a/c never cooled the rooms sufficiently and it turned out to be because whatever was installed never had the capacity to do so. Jared and Steve admitted that they were in a lawsuit with the a/c manufacturing company(?) because of the misinformation they were given(?) Whatever the case, they came back and added mini-splits in the upstairs bedrooms at no further cost to me in order to solve for their mistake. My initial request was that they remove the upstairs work and refund me, but that wasn't an option from their perspective. They left the vented unit and vents in place, but added mini-splits in each of the bedrooms (that I never wanted in the first place) without removing any of the vents in the ceilings since technically they would still work? Its an eyesore now. Given that there are now mini-splits in each of the bedrooms, I asked if finally they could at least shut off the vents in the 4 bedrooms so the vented a/c would be directed only in the bathroom and hallway (which didn't get mini-splits). They agreed to do this but later came back with an additional bill of over $4,000 which I never agreed to and they never provided any sort of estimate. My assumption was that they would merely be closing off 4 vents, which would redirect the cold air to the remaining 2 vents (bathroom and hall). Of course I don't know HVAC, so it might have been in their best interest to lay it out for me to explain the effort and cost before beginning the work to make sure I was willing to pay an additional 25% of the original price to ultimately fix what they failed to deliver in the first place. I have placed at least 20 calls, emails, texts since the work was completed and have never, NOT ONCE, received a reply. They are clearly fed up with this job and are angry that I'm disputing the final $4,000 and so they've written me off completely. Not honoring the service plan, not communicating at all. This was the biggest mistake I've made financially. DO NOT USE THIS PLACE. If everything goes well, it sounds like you'll be happy. If everything doesn't, IT WILL BE A NIGHTMARE. Do you want to take that chance???

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    5 years ago

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    3 years ago

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    6 years ago

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    Judy O.

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    5 years ago

    Great service on a shower installation, prompt arrival, courteous employees and clean up was perfect ! Would definitely recommend.

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    6 years ago

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    Judy O.

    We are wicked happy to know we did a great job! Thanks Emily!

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    6 years ago

    We had a little bit of miscommunication at the beginning but they did everything they could to make it right I was very pleased at the end

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    Judy O.

    Thank You Brian! We're happy to hear the issue came to a resolution.

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    6 years ago

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    Ask the Community - Chilli Willie Plumbing HVAC & Mechanical

    Review Highlights - Chilli Willie Plumbing HVAC & Mechanical

    “After they installed it, they stayed in touch, came back to inspect the boiler, and gave me maintenance instructions.”

    Mentioned in 2 reviews

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    I had what I consider a small job: replace two non-working shut-off valves from my kitchen water…read moreline, and one for the toilet water line. I must have called eight different plumbers or companies. Three would not provide free quotes or estimates, and they would have charged outrageous service call fees that one has to pay regardless of whether one accepts their quotes. Three companies offered free estimates and quotes. One quote was so ridiculously high, and when I questioned the price they described that the price included "Isolating water supply to unit by means of water main; relieving the pressure...." and the list went on and on, including a ridiculous list of normal steps for any plumbing job, including checking for proper functioning and leaks, as if these were the reason for the high costs listed on their estimates. It was a bit insulting. Petros was the last person I called, and he was refreshing. He asked for pictures of the valves in question, and before he gave me any quotes over the phone, he explained the options for repair and recommendations. He described the cost of the different types of valves (spoiler alert---they are not that expensive)--and explained his fee. No, he was not cheap, but I so appreciated the no-nonsense explanations and upfront pricing. I knew what the job was going to cost me, and exactly how much of the cost was going to materials vs. labor. Old fashion-business model and transparency that I appreciate. When he came to the house, he was friendly, efficient and professional; he explained and showed me what he did and what was wrong with the valves that were broken; and left the premises clean when he was done. He is a two-man company/team, so I cannot attest to how it would work calling him for larger jobs or emergency jobs, but I will definitely use his services again in the future.

    Shower broke and had problem with toilet flapper. Floros fixed both in record time and at a great…read moreprice. Will definitely use him again, very friendly and HIGHLY recommend.

    128 Plumbing, Heating, Cooling & Electric

    128 Plumbing, Heating, Cooling & Electric

    (223 reviews)

    water heater started leaking Friday night. was able to get…read moresomeone out first thing Saturday morning. Ryan was great, tried to keep my carpets/bathroom clean as much as possible and was patient in discussing my options and answering my questions. Surprisingly was able to get an appointment for install on Monday. Jared was also great. Definitely appreciate the small details and concerns to keep the carpet clean like hand carrying both the old and new water heater up 2 flights of stairs. Between the quick response/scheduling time, clean workmanship, and fine attention to detail, happy to say the leaking water heater experience felt less chaotic with 128's help! Total turnaround time, Friday 11pm to Monday 4pm hot water up and running!!

    I called 128 Plumbing about one cracked drain pipe. I was told my entire house needed to be…read morerepiped. The estimate (#435094323) was $30,275 to demo every wall and ceiling necessary, disconnect first- and second-floor bathrooms, toilets and sinks, and replace the main stack. That was presented to me as the only option -- no alternatives, no phasing, nothing. And it did not include the roughly $6,000 I'd need to close the walls back up and reinstall fixtures, or the ~$400 roofer I'd have to hire and coordinate myself. Their own estimate puts the hole repair on the customer in writing. All in: nearly $37,000. Meanwhile my first-floor tenant was told she couldn't use her bathroom or her kitchen. When I hesitated at the number, I was told that at least if I sold the house I'd "have retail value." That's the line that made me stop and get a second opinion. Thompson Plumbing came out, found the actual leak -- old hubbed cast iron serving the kitchen -- and repiped it. $2,995. My final invoice was $3,420, and that included an unrelated frost-free silcock I added on. My toilet was fine. My kitchen sink was fine. My tenant's kitchen and bathroom were fine. Not one wall was demoed. Same house. Same leak. Ten percent of the price. I'm not going to speculate about why the two assessments were so far apart. I'll just say this: if 128 Plumbing tells you your house needs a $30,000 repipe, get a second quote before you sign anything. I nearly didn't, and it would have cost me thirty-three thousand dollars I did not need to spend.

    J Griffin Heating & Plumbing

    J Griffin Heating & Plumbing

    (9 reviews)

    We're a small collective that shares stories from freelance and contract workers who've been…read moretreated unfairly. This is one of those stories. A contractor was hired by this company to build a fully functional website on a rushed timeline. They were told they were the only person working on the project, and that the urgency was due to the company's former developer being in a legal dispute and planning to take down the live site by June 1st, 2025. The contractor dropped everything to help and finished the site two weeks before the deadline. Over the course of several weeks, the contractor even went to their office multiple times for meetings with the owner's son and other team members, working in good faith to move the project forward.After the work was done, it came to light that two or three other people were also working on the same site, despite the company claiming otherwise from the start. When the contractor followed up for payment, the owner's son who was the main point of contact allegedly said "My boy could do it for less than $1,000, so our initial agreement on price is gonna be a lot less now." He also added he was going on vacation in 15 days and "didn't have time to deal with it." All this while wearing an expensive Rolex. The contractor was told, "Send me the invoice I'll pay you for your time." The invoice was sent immediately, and the son followed up once more saying, "I'll get back to you." After that, he went completely silent no reply, no payment. The contractor was left dismissed and disrespected. The stress and anxiety from this on top of an existing heart condition led to serious mental and physical strain. Legal steps have since been taken. This post is meant to warn others if you're a freelancer, contractor, or subcontractor, be cautious. Get everything in writing, and don't ignore red flags. No one should be pressured, misled, ghosted, or lowballed after showing up, putting in the time, and delivering their end of the deal.

    JGriffin is by far the best HVAC we have had!! They are thorough - pleasant and explain exactly…read morewhat needs to be fixed or what they are doing! No pressure!! Thank you for all the help!!! A job well done and Office customer service is great to work with!!

    Chilli Willie Plumbing HVAC & Mechanical - hvac - Updated September 2026

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