Came in to ask about a complicated fix (damage that I accidentally made to a brand new bag,…read moreunfortunately). The staff was kind, knowledgeable, and honest about the services they provide. They helped me as best they could, and I appreciated them taking the time to explain. Great, friendly customer service. I'll be back!

Some places reveal more about themselves by saying nothing at all. I walked into this shop, no…read moregreeting, no nod, not even a glance of acknowledgment. Silence can be powerful, but here, it was laced with disregard. I approached the man in the black apron, the one with the small gapped tooth and even smaller sense of professionalism, and asked a simple question: what could be done to clean my shoes? His answer--uncertain, uninterested, and lacking any skillful persuasion, was that he didn't know what would come out. No solutions, no confidence, no seduction of the sale. Just cold indifference. Then, without invitation, he launched into heel replacement prices for all four pairs. I never asked for heel replacements. I came for a shine. His response was not only tone-deaf, it was a clear attempt to shift the conversation into something I didn't ask for. Perhaps a poor strategy, or perhaps the result of someone who's lost their love for the craft. Either way, I didn't bite. When I questioned his approach, he snapped, "You don't have to leave your stuff here." I replied calmly, "I won't leave it here if you don't want me to." He waved me away like a nuisance and disappeared into the back. A man who holds no power, grasping at control in the weakest way possible. What truly sealed the impression was the woman at the front. She watched it unfold and did nothing. Inaction is a form of action. And her silence said everything I needed to know: my presence was unwelcome, and my business unwanted. Let this review be a quiet warning, not a loud complaint. Some places are simply not worthy of your time or money. Withdraw your presence. They will feel the loss more than your words. After the owner passed away, this place has gone terribly wrong. There are better places out there with affordable places where they would love you and your business.

Had a pair of boots that lost the grippy bit on the heel. They're not expensive but favorites so I…read morewasn't willing to toss them. Brought them by and the gentleman took them, and was super efficient and to the point about what I needed. Gave me a ticket and said they'd call me in a week. They called me in a week, gave me the total and they're great. I was a little surprised that they didn't use black since the rest of the bottom and what was lost was black but not enough to care. Those soles will be black soon enough after trudging through these streets. $18.50 (cash only!) for two heel replacements (he did the other one so that I wouldn't be lopsided) and I'm back walking the streets (uhhhhh, you know what I mean.) Caveat: the place smells of cigarette smoke so if you're very sensitive or allergic you may want to send someone for you. I don't think they smoke inside (it's not smoky) but the gentleman smokes so maybe it's just him? I can't say if my boots smelled when I got them back because they're leather and have been through worse.

The owner is a woman who opens whenever she pleases. Do not expect to pickup your item when it was…read morepromised as it won't be ready. I had to go three different days to try to pickup my one shoe that had a strap being fixed. It was promised to be ready in a Friday but was not ready until the next week on the Wednesday. All three times that I visited the store the owner did not open on time. She was a half hour late the first day, an hour late the other two days. Her excuse was that her husband died 4 months ago and she is not coming in early like he used to. Instead of changing the hours on the door and online she just comes when she pleases while multiple customers wait in the parking lot. I will never return.

Stopped in to have 2 pairs of boots worked on. First pair needed a half resole and recap on the…read moreheel, second pair just needed some shims to help even out the wear. Both pairs were completed quickly and have years of life extended to them. Couldn't be happier with the work. Hours are kind of limited but they are listed in the window and easy enough to plan around. My advice to anyone is to make sure you discuss what you want done and understand the process.

I took into boots to get fixed. They were very honest with me and said unfortunately, we can't fix…read morethese. These type of boots are glued not sewn the boots are no longer useable. Thanks for being honest

I took my shoes here after Garden District Repair refused to repair. That should tell you…read moresomething. They're handling complex things that Garden District won't do. Yes, it's a little disorganized but they're doing good work. So happy they fixed what the shop across the street said couldn't be done

Do not get any leather shoes repaired here. They did fine with gluing a heel back on and adding…read moreprotective soles to a pair of older boots ($35 for 1 heel glue and 2 protective soles). But the pull tab on a different pair of boots had come unsewn, and the repairs for that were a disaster. After two attempts, I took the boots and am going to look for another repair shop to fix the atrocious job Village Shoe Repair did. Because of the mixed reviews here and the cost of the Lori Piana boots I needed repaired, I took lots of photos before dropping them off in case they got lost or damaged. This seemed like a simple fix, just open up the back of the boot where the thread came undone, reinsert the pull tab, and resew it in then sew the back up. The first time I picked up the boots, I was rushing to get to a meeting and didn't do a close inspection in the store. It looked like the repaired tab was a little longer than the other one, but I put them on and went to my meeting. As I was walking back to my office, I noticed I was getting a blister on my Achilles where the repair was done. So I took a look, and it was obvious that they tried to sew the pull tab together then just glued it to the top of the boot instead of actually putting it back into the shoe. Not surprisingly, the glue didn't even last a day of walking before the pull tab had fallen out again, which was causing the blister. The next morning--24 hours after I picked them up--I took the shoes back to Village to have them repair their "repair." I explained in detail that they can't just glue it back on, they'd have to open the back and sew it in place. They never apologized, they initially acted like they had no idea who I was and asked where I got the shoes fixed the first time (I thought the guy was joking--he'd literally cashed me out the day before for these exact boots). I just picked them back up from the second repair. First, it took them nearly half an hour to actually find the boots. They have no system of organization. They put shoes in white plastic bags and throw the bags in piles all over the store. It took so long that they kept asking me to come back in an hour. I explained I couldn't do that and would wait, and they seemed annoyed by having to dig through the mountains of shoes to find mine. Second, while they actually did sew the tab in this time, the sewing is sloppy and scratchy, they used white thread instead of brown, they sewed the tab in crooked and off center, and they made it shorter than the other tab. When I pointed out the thread color, they took the boot to the back, PAINTED THE THREAD brown, and brought it back to me. I pointed out the other poor workmanship issues, and the guy said I brought the tab torn so they had to sew it short and crooked. I showed him the pictures I took in my car before walking in to drop off the boots the first time--the photos clearly show the tab intact--and he said "Well why didn't you call the manufacturer about your new boots breaking." Moral of the story, I'll never come back to Village and am posting this to try to save others the hassle. But if you must use this shop, at least don't get leather shoes repaired here. Document the condition of your shoes before leaving them to be repaired. And do a close inspection of the "repairs" in the store before paying or leaving.

I am flummoxed by this business. He's never accepted to do any of my repairs. He cherry picks, I…read moreguess. I took in a duffle bag to gave the strap stitched. The fabric was a little torn. He shook his head and handed it back to me as unrepairable. I went to Walmart, got an iron on denim patch and I'm in the process of hand stitching to repair. 2nd time-maybe more in his wheelhouse. New heel taps. Again, he shakes his head and hands the shoes back. Apparently, the heel screw broke off. Now I may not be the only person that this has happened to. And isn't he supposed to have standard drills to do this? So I took my shoes and went across the street to Village Shoe Repair who did an excellent job on the repair.

I brought in a saddle that needed a billet moved and hand stitched back on. It was done overnight…read moreand absolutely to perfection. I then brought in my riding boots to have the souls stitched/reinforced and was extremely satisfied. Mr Peng explained everything to me before doing the work and even showed me how the boot stitching machine worked. I had 100% confidence that everything would be done correctly and it was!

Visits this shoe repair place that I have used before and found that they are under new ownership…read moreand the new owners were so friendly and welcoming. The level of expertise and service was outstanding. We thought we would just drop of our items and have to go back and get them like it use to be but today they did all of the services right on the spot and went above and beyond with the quality of the work. This is a must visit location for any repair, polishing and leather work.

Holmes Shoe Repair is a wonderful place to bring shoes and other items in need of repair,…read moreadjustment, or preventive care. Vicky at the front desk is so professional, friendly and helpful. The staff, quality workmanship and excellent prices make Holmes a great place to conduct business! Recently, I had two of my dog's harnesses adjusted by adding to the existing strap and trimming a strap on the other. Vicky listened and helped figure out what was needed to work. Now the harness fit my dog properly and can be adjusted over a sweater I put on her for walks on cold days. I also had my favorite small backpack that I've had for many years repaired and it's back like new! Over the years, I've had shoes and belts repaired, adjusted or preventive care work performed. I have been delighted with the service and workmanship at Holmes! Carol Varona Whitenner

Superior quality boots, made in the USA, as are their suppliers. The sewen sole lasts can cause…read moreproblems for some cobblers. I've owned four pairs in my life, all of which have broken in over a few weeks. Rugged where it counts. The lace up design provides ankle support quand abrasion protection. I have never had cactus punch up through the sole as I've had fit other boots. I enjoy the classic look and history of their Heritage series. These boots are designed to be used hard. The quality leather polishes to a mirror after a while, but then the next day shrug of rain, mud, ice with grace. I wear my for occasions from desert scrambling to formal wear. I'll have style, support, traction, and resilience. Though these shoes are expensive, they're also several shoes in one! Delighted!

Went there to get a work boot required by my job. I got the solid black boots that were in a 13W…read more They fit snug and make it easier to work throughout the day.