22AUG26: Extremely overpriced for basic services. Employees have little to no care for items. I would give this place zero stars. Highly recommend finding literally any other tailor in town. read more

They got my longggg bridesmaid dress together for my shirt self and perfect in less then a week I recommend them. read more

Mr Santos Custom Tailor - Sewing & Alterations Near Me - Metairie, Louisiana

Running about $75-80 higher than NYC for raising sleeves on men's blazer. We live in Metairie... Staff are friendly, but may have priced themselves out of the market. read more

so I bought a mother of the bride, dress from China and actually the quality was really really good. However I bought it like three sizes bigger because they tend to make clothes smaller. That being said it was actually three sizes too big and Santos custom tailoring fit it to me perfectly. it was done in time and with love. I highly recommend them to anyone who wants custom tailoring. read more

The customer service was terrible. We waited over 10 minutes to be helped in an empty store. The prices are way out of line. They wanted to charge 50 dollars to helm and lift a girls school jumper. On top of that they tried to charge 8 dollars for credit card use. That's seems excessive. read more

Mr Santos Custom Tailor is always very responsive and provides great service and results!

Came here to get a suite tailored before a wedding and everything came out nice. And it was done quick. I recommend. It was slightly expensive, but I believe that is what usual good tailors cost. And this is a good tailor shop. read more

Note: As one other customer noted you have to really try to get me to take the time to write a review, especially a bad one. But while packing tonight for an important trip where I will need a suit, I discovered that the coat to my suit should have been taken in. Something a tailor who knows what he is doing would have seen and reccomended. Admittedly, I must have done a bad job doing the tailor's job helping him assess how the suit looked on me, so I guess it's my fault that I am leaving for an important trip on Tuesday and I am scrambling to find a tailor to fix the various mistakes this gentleman at Mr. Santos made. I became a customer of Mr. Santos about 30 years ago, Mr. Santos was the grandfather of the young man now marking the clothes and running the front desk. They have 4 out of 5 stars out of 41 reviews so obviously there are some people whose experience was better than mine, which over a month's time went from bad to worse. The young man at the front desk, whose name I forget, should not be marking clothes to prep them for alteration. When I put a suit on to be altered, don't ask me "how do you want your pants waist"? I don't know. I want it to fit. You're the tailor. So, even after trying to tell him how to mark for taking in the waist, it was too big on the first try. My first trip back was when I had hoped to pick up all the work I brought, for which I ultimately paid $160. Work to be done: *Dress shirt: shorten the sleeves. They got that right on the first try. * Sports coat. Repair the lining of the left sleeve which is coming loose. They did some other repair I didn't ask for and forgot to fix the sleeve I had showed them. *Suit pants: Already mentioned this. Waist was too big so I would pick-up the re-do on the second trip back. *Repair a hole in the suit coat. On this I say 3 star rating because *possibly* what they did was the best it could be repaired. *Repair the hem on a pants leg. (they got this right the firts time and I decided to bring a second pair upon returning. 2nd trip: I had taken home what was completed on my first trip. Now on the 2nd trip I went to pay and took out my credit card at which point for the first time I was informed that they only took cash. At some point by my third trip back, they put a scribbled paper sign on the wall with your back to it when you are standing at the desk facing the door. When not put a little sign on the desk that every customer walks up to? As I said I was prepared to pay, but did not know they would not take a credit card. Realizing that I had already taken some work home and for some reason deciding I was a bad risk the young man said "Listen, I don't know when I'll see you again (read: you might skip out and abandon ~$400 worth of garments). "So, could you go off and get cash and come back and pay me since I don't know if I'll see you again." In shock, I told the guy that I would leave with him what he had already completed if he felt he needed collateral (I've been coming here for 30 years) and pay for everying in CASH as required when I return. On the 3rd trip the waist finally fit. As I mentioned above, in the original hurried fitting, we, (I guess "we") missed that the suit coat needed to be taken in and so now I am trying to find a tailor to do that, start over and pay more money than I probably would have if everything had been done at one time. In closing, I think that all mistakes could be forgiven if this young man, who has no idea what he is doing with tailoring OR dealing with customers had not insulted me by insinuating that I might actually abadon my tailor work and skip out on a bill of $160. read more

Mr Santos Custom Tailor - Sewing & Alterations Near Me - Metairie, Louisiana

My boyfriend needed his pants hemmed a little tighter around the shin and ankle, so we came here on a Monday. We needed the pants done by Friday morning and they got it done! This is owned by a small family and the man working there was really nice and understood the assignment. There was no wait and we were in and out. Pick up was also very painless and easy! The pants turned out great! Would highly recommend this place! read more

The tailor has been in Metairie for decades, having been passed from father to son. The current unassuming location houses a master of his craft. read more

This guy is a rip off! They do not give you a price before doing the work. Only accepts cash. Two basic hems cost $225. Really!!! The two dresses did not cost that much!! Also he charged $250 each for simple alterations on bridesmaids dresses. He is a thief!! I do not recommend this place. read more

I only needed pants hemmed, but they did a perfect job and did it the same day. Very nice people. Having lost 25 lbs., I'll be going back to them for more alterations. read more

I found out about this establishment here on Yelp and decided to bring in a few garments to be tailored. What a mistake. My initial visit was a Tuesday morning around 10am and they were quite busy, but Peter was attentive during my fitting. I brought in two dresses, two tops and a pair of trousers. After the fitting, I was told that I'd get call once the pieces were ready, but I didn't receive one. So the following week, 10 days later, I called the shop a few times on the Friday my clothes were due, but no one answered. Assuming that maybe they were too busy to call, I drove over there to pick up my clothes. Turns out, my clothes hadn't even been touched. Peter apologized, and asked if I could return later that day to retrieve everything, being that I needed these pieces for a photoshoot on Sunday. Once again, I was told someone would call and guess what, never happened. The next morning I returned, tried everything on. I was content with how the garments came out. For the work on all 5 pieces, my total came out to $110. Paid in cash, because oh yeah, they don't take cards, and failed to inform me before hand. I was so happy to have my garments back to me I didn't even realize until later in the day that one of the tops I brought in were missing. I know and understand that these mistakes happen. However, after going back and forth with this place, I learned that they gave away my top to someone that allegedly took my shirt out of town and that person would have to return it the next time they came to New Orleans. It has now been almost a month since my initial visit, and two weeks since I was told that they would call and deliver my property they lost. I was literally told that 'at least it wasn't one of the better quality shirts'. Completely out of line. And offering to deliver for my convenience but not actually following through because I'm on the Westbank? The lack of professionalism here was like a slap in the face. I had high hopes for this place, but I am VERY disappointed. Mr. Santos left me with a bad taste and I don't even think they care. read more

I had 4 motorcycle patches sewn onto a denim vest. When the owner handed me the finished item all seemed okay, but once I hung it on a hanger at home, 3 of the 4 patches were not straight or centered as requested. I should have looked more closely before paying in cash. In short, I am very disappointed. read more

I haven't received my garment back yet so I will edit review when I do but this tailor was warm and welcoming. Was assuring that the job could be done in a quick manner. They have an Instagram which gives lots of info to times they are open and they leave a voicemail which typically gives info as well. I would for sure try this place if you need something hemmed or taken in. read more

I had a dress altered at Mr. Santos this week. The work done was fine. $24 to take the shoulders up on a tunic dress.

I have been going here for the past few years! Great service, I definitely recommend!

I had high hopes for this establishment, but unfortunately they did not even meet my expectations. Based on previous reviews, I decided to give this business a chance. I had a bridesmaids gown that I needed to get hemmed. I left my dress there after I was told that they would be able to do it, and scheduled to have it picked up nine (9) days later. Before I left, I was informed that someone would call me with a quote. As strange as I thought that was, I didn't question it because this was my first time letting them service me. Fast forward to nine (9) days later, I still never received a call from anyone at the establishment. So I called on the day I had originally scheduled to pick up my gown to check the status of the requested service. When I spoke with the employee or the owner via phone it was clear that the requested service was not rendered for me. Which I still wasn't too concerned about because I knew I only needed a hem. So once the employee or owner located my dress and confirmed that I still had intentions on retrieving it on the original scheduled date, I was told that he was going to retrieve a quote and call me back. Well, when I did get a call back moments later I was quoted $140!!! Yes, $140 just to hem my gown. Of course I found that to be outrageous because other ladies with the same dress in this bridal party have gone to their local seamstresses, needed more alterations done to their gowns , and were charged no more than $80. I write this review not only because the prices are ridiculously high, but because this was a huge inconvenience to me. Had I received a quote for $140 the day of bringing my gown to them, or even the day after, I would have gladly taken my business elsewhere to get the work I needed done within a timely manner. Nine (9) days went to waste, and my event is days away. I gave two stars because someone did apologize for not giving me a call with my quote sooner, but in this case it was just not enough. read more

I bought a collection of clothes here and they were all adjusted perfectly. I wish I'd known the price before leaving but it wasn't a big deal to me. I had about five articles and one of them needed a part to be ordered and they finished within about a week and a half. read more

We were in a hurry to get my husband jacket altered. MrSantos was extremely polite and helpful. He did the alteration very well and he took the time to make sure he pinned the jacket per my husbands request. When I arrived to pick up the jacket it was ready on time and professional done! I will be using Mr Santos again. read more

Mr Santos Custom Tailor - Men's suits and alterations - Sewing & Alterations Near Me - Metairie, Louisiana

Excellent quality and friendly service. I've had suit pants lengthened and taken in around the waist, and have gone to them for other minor repairs. Great experience every time. read more

I needed two pairs of pants hemmed. They finished them both in a very timely manner and give you a courtesy call to let you know your clothes are ready. Will definitely use them again. read more

So fast, friendly, and reasonably priced. I'm so glad this business is in my neighborhood and I have them a chance!

This is my go-to spot for all hemming and tailoring. The reason I first came here was location. Just a short drive into Metairie, it was an easy stop coming home from work. The prices are very reasonable, the workmanship is flawless. I entrusted them to do some very delicate work on the dress I am going to be married in and they did NOT disappoint. read more

Love love this place!!! Best tailor ever. Not to mention the owner Peter is absolutely gorgeous. . Had to get buttons sewed on quite a few pair of pants. No charge. Just a sweet smile and thank you. Very fast service. Thank you Mr. Santos. read more

I rarely write a review...If so, it's been a positive review of services performed. So, the work I brought to Santos has been done satisfactorily. But, I just had two pairs of pants that I only needed to shorten the length. The cost was outrageous! $25.00 per pair!!! Look around... I will not be back! read more

Needed scrubs tailored in short notice. Got in and Peter helped me out with 2 sets of pants. He quickly measured things out and the pants were ready for pickup the next day. Very small hole in the wall type shop and friendly service. Fair pricing. read more

Excellent service! They repaired my throw pillow while I waited. The gentleman up front was friendly and very nice. It's a family owned and operated business that's been around for more than 30 years. I will definitely return with. any tailoring needs. read more

I've been a customer for years. But since the dad retired, the service has gone to hell. The last two jobs I brought in were simple things, but a promised call with pricing never came, and deadlines were ignored -- and when I complained, all I got was a snarky, sarcastic reply, along with an insincere "apology," with no offer of a discount -- just "Come back later." I won't be "coming back," ever! read more

This family has been taking care of my alterations for 21 years now. I was introduced to them in 2000 and they have always exceeded my expectations and taken care of my requests. They have become like family and once you visit them, you will never look again! read more

This place is the best! They do beautiful work and things are always ready on time. They are very accommodating, friendly and professional. On several occasions they have completed alterations for me in 24 hours or less when I was in a pinch. read more

I have been going to this tailor since I was 10 years old. Peter has now taken over and has kept the integrity of the shop up to standards. He is also a very nice guy and extremely understanding. I just got my suit for my internship done here and I will definitely be looking fresh for my potential job. If you want to get your suit or anything tailored to look more fit or just to look clean, this is the place to come. They also have good turnaround times. For these reasons I will always be a customer of Mr. Santos Custom Tailor. 5/5. read more

I recently brought in my son's warmup up jacket that was coming apart at the seams on both arms. The jacket is lined so the repair was too tricky for me to do at home. I received prompt courteous service. The jacket was ready within a few day and the repair looks great. The price was extremely reasonable. I will use Mr Santos again next time I need a tailor. read more

My clothing is a big part of my work, and the family over at Mr. Santos has been taking care of my wardrobe for the past several years. They're timely and very responsive to all of my alteration needs several times a year and sometimes twice monthly. read more

Need a quick sewing and they did it as quickly as possible and didn't even charge me. Excellent customer service, excellent product, and definitely return customer read more

I called to make sure my dress was ready and no one answered. So I drove across town to the shop and the dress wasn't ready - mind you it was just two small alterations and it had been there over a week. So they asked me to come back (after the shop closed) to pick it up. So I did. Then they wanted over $50. I have not and will not ever use them again. read more

I went here this morning to have a hem on a pair of pants repaired. The staff fixed it for me on the spot in less than 5 minutes, and then did not charge me AT ALL! They were super fast and friendly! I will definitely return for other work, and will pay them for their excellent service and work. read more

Best customer service ever. Get your alterations done quickly and economically and always correctly. The new location is real nice with plenty of parking. read more

I needed a quick, same-day alteration done and they did it on the spot! Amazing! Reliable and very friendly. Highly recommend! Thank you!

Mr. Santos has always been quick, pretty affordable and even downright cheap for lots of things I've needed a tailor for. I've had many pants hemmed by him and well as things taken up and let out. He has also gotten me out of some embarrassing jams like one time when I had a zipper on my fly rip off during a conference in Metairie he was able to get a new one sewn on in about 10 minutes and save me a drive back to Uptown to change into a new pair of pants. Numerous times he has sewn buttons on for free for me. Mr. Santos has always done efficient and quality work and I would certainly recommend him for your tailoring needs. read more