I have always had great dental work and great interactions with all the staff at Implant and…read moreGeneral Dentistry over many years. I don't know everyone but everyone is always smiling. Shout outs to Dr Casebier, Rose, Samantha and Paula. Not only are you awesome at your jobs ya'll are just cool positive people. Thanks!

I believe their names were Dr. Casebier and Dr. Shen. They did my dad's extractions some months ago…read moreand his mouth has still be in pain. He's had extractions done before but this whole process seemed a bit careless and rushed. Very disappointing experience

Dr. Allen is great!…read more The offices are clean, and pleasant. Overall, the staff is friendly and they care about their patients. They don't try to push you on services you don't need. I've had my teeth cleaned a couple times and a couple minor services. Dr. Allen always seems happy, and was able to cater to my specific medical needs with a smile!

My whole family (6 of us) uses Wake Dental. Not only is the staff amazing they are caring and…read morealways ask about all of my family. Dr Bohn is honest and tells you all the steps he is doing so you know what's going on. Couldn't ask for a better dentist and office staff.

If you DREAD going to the dentist... keep reading. This review is for you!!…read more This review is long overdue. I rarely leave reviews, but my experience with Cary Family Dental, especially Dr. Wooten, has stayed on my mind, and I felt like I needed to share it. I switched from my previous dentist over 3 years ago. While the dental work was good, the experience had started to feel transactional, more focused on what else needed to be done and the cost rather than care and compassion. Every visit made me anxious. I always felt like I was getting a report card and somehow never getting an "A." Eventually, I just stopped going. And if you know me, that is SO unlike me. I'm a "get it done" kind of girl and pretty tough, but when it came to the dentist, I was over it. My husband and son had been going to Cary Family Dental for years and kept encouraging me to go. I finally made the call, and from that first appointment, it felt different. My hygienist, Melanie (I hope I got her name right! ), was amazing. She was thorough, caring, compassionate, and immediately put me at ease. She's also been with the practice for many years, which tells you something. Then I met Dr. Wooten, and I truly cannot say enough about him. Right before the 4th of July weekend, I needed a crown on a tricky back molar. After the office had closed for the holiday, my temporary crown came off. I called the emergency number expecting I'd probably have to deal with it until after the holiday. Dr. Wooten called me right back. He was literally about to leave town for his own holiday weekend, yet he came back to the office to redo my temporary crown because he didn't want it coming off again and ruining my weekend. I felt terrible that I was delaying his travel plans. He was only concerned about making sure I was okay. That is the difference between simply receiving dental care and feeling genuinely cared for. The following week, he placed my permanent crown with the same kindness and attention to detail. Do I suddenly LOVE going to the dentist? Let's not get carried away. I still have anxiety. But I know I'm walking into an office where I'm going to be treated with kindness, compassion, and respect. After putting off the dentist for far too long, I finally feel like I've found "my people." Cary Family Dental is where my family goes, and now, very happily, it's where I go too. Dr. Wooten, thank you for going above and beyond when you absolutely didn't have to. It meant more than you probably realized.

#1 Sat in the outer waiting room forever as a new patient. Was last to be walked in…read more #2 Dental hygienist was great so that was a good thing, although too many touchy-feely questions for my like. I was there for a teeth cleaning, and some x-rays. #3 The tooth cleaning was less than impressive. Some of my deepest stains did not come out and they did not have answers for why they could not get them out "in my opinion". They were all ready to do extra fillers above my eye teeth to augment where the stains were. This would be at my cost, and would make the stains, invisible to the naked eye. #4 when I went to check out, I find out there is no coordination of benefits, which was never mentioned at any point when I spoke to the office manager or staff person during the initial interview. So now I'm going to have to file the extra paperwork myself. Not cool! #5 The straw that broke the camels back is several weeks later, when I receive the bill from the insurance company stating that this dentist office is out of network for my insurance company, which I specifically asked them to check and was told they "accepted my insurance". Now I don't know what that means to them, but to me, it means that they are in network for my insurance company. Surprise, they aren't! I owe almost $350. Again, not cool!

During my regular checkup and cleaning, Dr. Zhang and his staff displayed great professionalism and…read morecourtesy. The receptionist was very helpful and patient when there appeared to be an issue with my insurance which was later resolved. The teeth cleaning was very accommodating as the hygienist would constantly make sure that I was comfortable.

Love love love this practice!! Everyone is always super welcoming and very polite. Dr Jenkins is…read morealways very communicative about the needed treatment plan as well as providing informative updates on the work being done during the appointment. I can not stress how appreciative I am of this dental office and staff across the board!

Thanks to Cary Lee for letting me make a last minute appt. I needed an endodontist evaluation…read morebefore I went with a crown, root canal or extraction! I got in the next time the endodontist was in and after the exam I got the necessary info I needed to proceed with my crown "journey". The staff was helpful and friendly. Thanks for everything - Even though I got a crown 2 weeks later; your referral helped a bunch

This review is solely intended for the front desk staff and not the practicing dentists themselves…read more I called and said "hi, I need to schedule a new patient cleaning appointment" and the lady then says, okay uh when is your appointment. - strike one. I said I have Cigna ppo insurance. "Okay what is your insurance." - strike 2. I don't give 3 strikes. How absolutely awful and distracted can you possibly be to not listen to anything a person is saying to you? For you to keep asking questions I already answered. I work in healthcare, literally as patient access. I know how intense the environments are but come on for Pete's sake. Awful customer service and no, I did not schedule an appointment.

My daughter was a patient here for several years. I will preface this review by saying my daughter…read moregot along well with each of the dentists she saw over the years and they seemed to have good rapport with her. I have no doubt that the cleanings she received were good. Hence, 3 stars instead of 1. I held off on writing this review, but my daughter has seen multiple dentists now and I feel it might help other patients. We had a billing error after our first visit as they'd submitted the wrong code to our insurance and then tried billing us directly over and over for a cleaning, which was covered by our insurance. I wasted hours of my time on the phone with both Riccobene and our insurance. I even had a 3-way call with our insurance company and Riccobene to get it settled. I'd been told the issue had been fixed, but I kept receiving bills in the mail. It was extremely frustrating, but it was a mistake- which happens sometimes- so we stayed with the office. I started getting rubbed the wrong way by Riccobene during 2020 with the up-charge for PPE during the pandemic, which by comparison to other dentists, was well in excess of what other offices in the area were charging (as discovered in a discussion on NextDoor). It was annoying, but maybe just a sign of the times, and that wasn't enough to deter me from the office even after the billing error, so we stayed a few more years. Perhaps this started to generally sway my perception of the office as a money-grab, though. It was at my daughter's final visit that I really started to question the practice. After my daughter had been seen, I was told that she had some cavities. As a late teen, she'd never had a single cavity before, but I didn't necessarily doubt the possibility of a cavity or two. We would have been paying out of pocket for the fillings, which according to their invoice, would have been just shy of $700 (all out of pocket expense since it was not covered by our insurance). They were fully aware of this because they stated that our insurance wouldn't be covering it and the expense would be out of pocket. It was when we checked out after the appointment that things started feeling off and I got an uneasy feeling. It felt a whole lot like we just walked into a used car sales lot with an aggressive sales team that was really pushing us to schedule the fillings immediately. It gave me such a bad feeling that I decided to hold off on scheduling the fillings. Instead, I went with my gut and I got a second opinion at a different dental office. My daughter has been seen at two different dentist offices since then and she's been seen every 6 months. One visit was the same week we'd been seen at Riccobene. I've never heard of cavities magically disappearing, especially within a few days, but according to the other offices, she did not have any cavities then and she still does not have any cavities. I left the office after that last visit with Riccobene feeling like they were aggressively trying to charge us out of pocket to fill cavities that perhaps didn't even exist. After being seen elsewhere, I feel it more strongly about it. I'm very glad I didn't schedule the fillings on the spot or pay the ~$700 out of pocket while being pressured to do so. Perhaps it was an accidental misdiagnosis (per cavity), but if you're paying out of pocket and things don't feel right, I'd suggest asking for solid proof of the issues or getting a second opinion elsewhere before moving forward. I'm glad I did.

After unprofessional and rude treatment from a hygienist then more of the same from the office…read moremanager, I changed dentists. Unfortunately, I overpaid for a service 8 months ago and am owed $500. Riccobene refuses to respond to refund requests by email and phone messages. One employee said I would need to go to the office in person, to get any response to the issue.

I have been a patient here for 5 years, but I've decided to change clinics due to billing concerns…read more On multiple occasions, I was quoted one price for a service, but later charged a different, higher amount. Additionally, they charge a $75 fee if you need to cancel or miss an appointment without giving at least 24 hours' notice, even in situations where you are dealing with unexpected issues. Overall, this lack of transparency and flexibility has been disappointing.

Lies and unprofessionalism - do not believe them when you they tell you how much something will…read morecost they are not honest and will slap additional charges on - they will not explain and will not respond to phone / email - they refuse to work with insurance - AVOID

I have the very best dentist in the world and I'm so thankful for Dr. Schmitt and his team! I'm…read morenot one who likes to go to the dentist, but when I do, I'm reminded how knowledgeable, kind, patient and understanding everyone is in Dr. Schmitt's office! Dr. Schmitt and Madeline are perfectionists and explain in detail each of my procedures. Sarah seems to work 24/7 and I so appreciate her time and professionalism. 5 stars just isn't enough to show my gratitude and experience to this team! Love you all and thanks so much for everything you've done for me!

Dr Sninski and his staff (Cary office) continue to provide the best care to me and my husband. Both…read moreof us have needed quite a bit of help. The work we have received is exceptional. Dr Sninski and his assistant are incredibly caring, compassionate people. We trust them completely! Dr Sninski +1 (919) 467-2203 100 Ridge View Dr Unit 103 Cary, NC 27511

Great care! I've been a patient for years. Always…read moreprofessional, timely and gentle. Highly recommended!

This is a very efficient office. The front desk is very good at making appointments, handling…read morefinancial matters and pleasant to work with. The hygienists are knowledgeable and always explaining what needs to be done to attain proper dental hygiene. If you have an emergency Dr. Garcia does his best to rectify the situation. Nothing but kudos for this practice.

I'm kind of disappointed. I found out about Dr. Cook from a post his wife made in a FB group awhile…read moreback. As soon as I got my dental insurance back, I immediately made an appointment. I was very thorough when I completed my forms in explaining my previous experiences & why I wanted to see Dr. Cook. I went in to my appt. today (Saturday) & was first shocked when I was asked for about $35 for uncovered X-rays that I would need that I wasn't forewarned about during any of the calls/texts made to me. Then, I was told there was an extra fee for using a card to pay this unexpected fee. Ok, I let that slide. During my cleaning with Val, I learned that Dr. Cook wasn't even there & I'd be seeing his associate. Ugh! Did they not read my paperwork??? I don't want to see his associate. I don't trust dentists at this point & was specifically giving Dr. Cook a chance, so please try to understand my disappointment by this entire appointment at this point. I spent 1.5 hours there to see someone else just to be told that I can come back to see Dr. Cook on a Monday, Tuesday, or Friday. I have to wait now until I can be off during the week to meet him & that's not going to be anytime soon. I made my next appointment for a cleaning, but I'm not sure if I'm even going. Im basically giving them a 3 star because the people I met were friendly. They just need to be more transparent & upfront about fees & make sure they are scheduling patients with who they actually want to see. After seeing the other dentist, my hygienist left me with another associate who did a panoramic scan on my mouth (I truly don't know why). From there was I taken to the front desk to check out. There was no flossing me. I didn't get a new toothbrush like at other dentists. What I did get was a cute cup at the end though. Thanks, Deja!

I love this dentist office! I have been a patient here for over a couple of years now after being…read morereferred by a friend. Each time I come in for an appointment, I am greeted by the friendly receptionist. She always has a smile on her face and is willing to answer any question that you may have. The staff here is phenomenal. I have to admit that before coming to this dentist office I hated going to the dentist. I don't like to use the word hate, but I don't know how else to describe it. Here, everyone is gentle and listens to your concerns. They ensure that you feel comfortable and routinely ask how you are feeling even when you are just getting a cleaning. I can't imagine going to another dentist office. I recommend this business to my friends whenever anyone mentions needing a new dentist.