This review is solely based on Customer Service made with an initial contact. I did not have my service done here. Unfortunately, some debris fell off of a dump truck and hit my SUV! I believe it went into the wheel well and bounced off and damaged, my bumper, my fender and my rims. Initially, the girl that answered the phone was very sweet and kind and said that I would get an estimate with it. 48 hours. It was more than a week without receiving an estimate and I contacted them a couple of times after. They did contact me twice afterwards, but I had already gotten it taken care of. It seems like a really nice place but the contact was not enough for me and the estimate was over $5000! Granted, it was just an estimate and they did not physically see the car this was based on photos, but nonetheless, it was way too long for me. My Lexus dealership recommended this place but if you have time to wait around, then maybe it's beneficial but for me with two small children, I need my car to be in safe working order. read more

Everything went as planned from start to finish, no surprises. Brought in our Audi SQ7 to get fixed after getting hit causing damage to the rear back bumper (15k worth of damage). Communication was above and beyond. I received updates multiple times during the week from Ana. They use OEM parts and they worked it out with Geico so we only had to pay our deductible. Couldn't be happier with the results. read more

Took Tesla after wreck they repaired , looks great did awesome job and they keep me updated throughout process - highly recommend !!!!!

Took my Lexus in for repairs to Windermere Collision - they were extremely professional and organized through the entire process. They were also extremely helpful with the insurance process. Everything was done in a timely manner with updates twice a week. And my car looks amazing. read more

Fantastic staff and exceptional work! This is by far the best body shop anywhere, with people who go the extra mile for their customers everyday!! read more

Don't ever visit this place if you want to avoid paying premium prices for poor service and long waits. I had a terrible experience getting my Tesla Model Y repaired there. Their same-day appointments drew me in initially as Tesla would've taken 3 weeks to see my car, and they give us a 15 days estimated delivery. DO NOT Believe them, it took me 40 days after constant contacting them. 1) Overcharging - The shop billed me a whopping $13k, and I got an estimate from Tesla at ONLY $8,000 a few days later, this shop refused to adjust their price and work with the insurance company. - There is $40 mandatory fee ($15 for plastic, $25 for labor) for covering the seat with plastic to prevent it from getting dirty. (Yes, you have to pay them to not getting your car dirty). - A further $210 was charged without my authorization for a seat belt check. - $75 (Labor Hour) to read the manual on how to fix the car. - $ 75 (Labor Hour) to wash my car - They will bill you $500 if you decide take your car back and go with other shops. - On top of that, they still did not fix the mudflap area. 2) Delays, Delays and Delays and poor commutation Their original estimated delivery was 15 days on the receipt, thats why we did not take it to Telsa, but they consistently delayed the process, my husband had to call every few days to push them to do their job and work with the insurance company. It took us 40 Days to get the car back, can't imagine how many days it will take, probably another 15 days if you don't push them. 3) Customer Service When we go get the car, we asked for a detail receipt, and the Manage Stephen refused to provide, and obviously he had no clue what to do and handle the situation, he showed zero passion and empathy, and willingness to help. I could tell how much he loves his job, and of course he closed his office door and window, refused to communicate. I felt disrespected and it was shocking to me to receive this kind of service from a manager, other then that, to be fair, the front staffs are nice and friendly. read more

Windermere Collision Center - Body Shops Near Me - Winter Garden, Florida

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Do yourself a favor and just wait for your Tesla appointment. This place runs one of the most fantastic Luxury bait-and-switch schemes I've ever seen The shop initially attracted me due to its prompt availability, in contrast to Tesla's five-week wait. Despite their 15-day repair estimate, the reality was far longer due to issues with insurance communication and other delays. A miscommunication with the insurance company, caused by shop advisor Rosa's refusal to use their preferred system, led to an unnecessary ten-day delay in repair approval. Even after the manager assured he'd negotiate with the insurance, my car remained held hostage until the end of the repair due to the unresolved payment with the insurance company. Throughout, I found myself in the role of an unpaid project manager. The shop's updates were often vague and insufficient. When I attempted to obtain the bill to explore other repair options, my efforts were met with resistance. Convinced by manager Steve to stick with the shop's repair process, I later discovered Tesla's nearly identical repair estimate was $5,000 cheaper. Surprise additional charges emerged, such as a $300 seatbelt check, despite my previous requests for the full bill. Communication errors regarding parts' delivery dates further added to the confusion. When repairs finally began, they refused to provide a completion estimate, leaving me scrambling and unable to make arrangements for a car rental. Adding to the inconvenience, they informed me they might not be able to scan the car and might have to send it back to Tesla. Meanwhile, the shop was charging $210 an hour for scanning. Transparency was evidently lacking, with further charges for reading the repair instructions and test-driving my car, which you'd expect to be included in the labor costs. I was also charged for trivial tasks such as car wash and placing plastic bags on seats. Despite numerous conversations, Steve, the manager, focused on justifying the shop's actions rather than understanding my concerns. He instead deflected to insurance company CEOs' high salaries, a topic irrelevant to my situation. When the repair was finally complete, they held my car hostage for three days, unable to sort out the payment with the insurance company. This shop's lack of customer focus, inflated costs, and poor communication made for a stressful experience. In retrospect, appointments at other Tesla Body Shops would have been less hassle and more cost-effective. This full review highlights this repair shop's lack of transparency, excessive costs, and poor customer service. The saga ended with my car being held hostage, leaving me frustrated and disappointed. I have attached some of the conversations I had their BBB rating and the full review if you want to go deep read more

Windermere Collision Center - Body Shops Near Me - Winter Garden, Florida

Thank you so much to Windermere Collision for taking care of my Tesla Model Y. Kaitlyn went above and beyond with updates and customer service. Body work came out looking excellent and new windshield came out great as well. Excellent work guys ! read more

Alright so I waited for about a week and half before I wrote my review. I was here as I was involved in a car accident due to a Geico Customer, which this center is one of their Geico Auto Express Collision Center. I was told I can select another center but this place had great reviews on another platform (starts with a G :p) and not on Yelp. I went ahead and proceeded to get my car fixed here, and I deem this place at 3 stars. If I could, 3.5 stars. Right of the bat, I loved that the place was very modern with its aesthetics of the building. I was greeted instantly and the staff was very nice! Jason, the adjuster and employee at the center was attentive and customer service savvy from A to Z. He really was concerned and helpful the whole time! I really appreciate that he was helping me out while I was stressed out and what not with used/recycled OEM parts. Reason for the three stars is because I'm reflecting on it if I were paying out of pocket. When I got my car back, I checked everything to make nothing was broken or damaged. Of course, my left head light was not working and I brought it to their attention. They "fixed" it but the signals weren't working either so they had to take it back once again. Before I brought up the issue, I noticed how dirty my driver side floor rug was. It's like someone went riding on a bull and drove my car afterwards. I noticed several black mechanic like stains around my car (my car color is silver). While I waited, another customer complained by stains in her car and how dirty it was, too. Jason went out and cleaned it up for her. When I got my car back, I noticed they also vacuumed my car lol. It took roughly an hour and half while I waited in their nice waiting/lobby area. They have coffee and bottled water for customers so that was cool! And they have a large flat screen tv with comfy chairs. I have a lifetime warranty so that's pretty neat and they honestly did a great job! There is no off coloring whatsoever between my new bumper and existing old paint. I am very happy with the outcome and I hope nothing wrong turns up, but knowing Jason is there and a life time warranty is there, I'm good. read more

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Man this place was a relief during an unfortunate time. My new Tesla got vandalized and they were able to get me in within 2 days of calling. Their communication is top tier! Rosa checked me in and explained the process in detail. Ana was touching base with me every step of the way which was amazing! I didn't even have time to wonder what's going on. Then Janice presented my car to me like a Christmas gift. My car looks brand new! read more

The job was seamless and even though it took a bit longer than I thought it would I was given a loaner car - which worked out great! The staff was very courteous and treated me and everyone else getting work done on their EV well. The only thing I would say they were lacking was the selection of coffee (didn't have decaf), but that is a SERIOUS first world problem hahahaha. read more

I had my first experience a little less than a year ago when my Tesla was crashed on a Turo rental. Being that Tesla themselves were backed up for months they recommended Windermere Collision as a certified repair facility. The communication was great but took months to figure out supplemental. Not too many complaints but when I got my vehicle back one side had hub caps and the other 2 did not. I guess they got damaged and they didn't replace it. They never performed an alignment so I had to pay myself to have one done and it Is still a little off. My second and most recent experience was with my Polestar. Again...since they specialize in EV's and there are not many shops to repair I chose them again. Similar situation working with Turo insurance can be hell, but this time was just messy. The communication between myself, Turo and the Shop went around in circles. It went in the shop in November and I just got it back a few days ago. While I can acknowledge that they do good body work and are professional, they also over charge in every column. Numerous supplementals were sent over and over and denied because their labor rates were the highest in the state of Florida. They also had very high rates for the paint and painting fees. At the end of it all they replaced a rear rim that was not approved through the insurance company. There were several emails that stated that the Rim was not covered and they did it anyway. They refused to pay for it and when they had already completed it they said the old rim was gone and it was too late. So I over spent $1,200 on a rim that wasn't needed to be replaced. Based on this last experience I will find another shop if I run into any issues again. read more

I had a minor paint defect on my brand new car. My car was sent to Windermere Collision by the dealer for repair. I just picked up my car, and it looks FABULOUS! I absolutely loved how communicative they were through the process. Great work!! read more

This was a great experience! I brought in my Tesla Model 3 for bumper repair after a collision. Very very professional staff, in particular, the office manager. The office itself was so clean and high end feeling- it even smelled good. Definitely did not feel like an auto body shop at all. Definitely recommend this business. read more

Windermere Collision Center provided quality repair work & excellent customer service. The team kept us updated & responded to our questions during the repair of our car. They provide excellent customer service in all aspects. read more

Unsure of my best option after being rear-ended in my Tesla, I asked the service manager at the new Clermont Tesla facility what his opinion was. Without hesitation, he recommended Windermere Collision Center. His advice was solid! As soon as I dropped my car off there, I knew I was in good hands based on the caliber of vehicles in the lot. Lucid, Tesla, Rivian, BMW, Audi... I felt good about it right away. Their communication throughout the entire process was second to none - I was updated via text at least once per week on the status of the repair. They worked directly with the insurance company and simply kept me informed of the progress. A rather large repair was completed within a day of the original estimate they gave me, and that was even with a parts delay. I found a very minor blemish that was only visible in certain light conditions after I brought the car home, and they fixed it quickly, apologetically, and completely. Absolutely 5 stars. Everyone I interacted with was friendly and knowledgable. This is how to run a business! read more

If you want to get your car trashed and deal with the most unprofessional sloppy people take it there !! It was a big mistake taking the advice from tesla to take my model S plaid to this place !! They are the worst read more

They did an excellent job with the repair of my vehicle after I got rear ended. I dropped it off on Monday and got it back that Friday. Omar called me every day and gave me updates. The front desk staff were very nice too. Clean lobby with water bottles & a keurig coffee machine. When I picked up my car, I was pleasantly surprised that it was detailed! Highly recommend this Collision Center! read more

Date of the transaction: 12/16/2022 The amount of money I paid $812.50 The nature of my dispute: I was overcharged I was told "that's the price and we can't change it" I brought the 2022 Tesla Model Y to Windermere Collision on October 25, 2022 to be repaired. It seemed to be a fairly simple repair. There was only one part replaced the rear quarter glass panel on the driver's side above where the scratch was. That part was $177.75 and i'm not sure why it was replace, because it was fine when i brought it in. Windermere Collision charged $4,465.11 and the insurance company would only cover 3652.61. The charge for this repair is way out of line and was in the shop for 52 days read more

I brought my Tesla (from Sarasota) for repair work. Took about 6 weeks from beginning to end. Excellent, professional work. Very good communications. Perhaps a bit spendy, but worth the $$. I'd use them again. read more

Let me start by saying that the customer service people at the front office is extremely friendly. I would rate them five stars if I could separate the front office from the rest of my experience. As for the rest, I never would have thought I would have such an issue with this place based on the reviews here. They had to work on my truck THREE times and still it isn't correct. The first time, they missed painting an entire piece of the front end. The second time, they tried to return it to me with a warning light on because they forgot to plug in a sensor. It was there a week before I got it back. I still don't think the color is correct and you can still see the black plastic at the seems of the piece they painted. I don't think anything matches the original and they basically told me that was the best they can do. I'm so tired of driving a rental and not having my own vehicle. I'm not sure if I trust them to fix the errors. I wish I would have never done business with this place. Update- I just noticed that when I open my driver side door, the inside was rubbing against the fender. I took it someplace else to fix, I don't want to have to go back to this place. read more

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IMPORTANT!!! Read this before you choose this company. My Lucid got rear ended with three small visible damages the size of a nickel. the other company estimated it to be about $2,000 to fix. I dropped of my car Mid March 2024 and This body shop scammed the insurance company $39,000. And to make the matter worst, they kept my car for 4&1/2 months. I can not believe this is happening. How can some scam this much money from ins company and get away with it. whole car cost only $90,000. These days there are no ethics in any business. On july 9th I finally had it with them and complaint, and they said "Okay you can pick it up tomorrow". So how much longer would I have to wait if I didn't complaint?. When I picked up the car, My key was all scratched up as if its been tossed around on the floor for 4 plus months. I filed a complaint with the insurance company and they agreed to RED FLAG this center for all future businesses. If you have any consideration for cost and ethics, DO NOT USE THIS COMPANY read more

We were recently rear-ended, and Geico sent us for repairs to Windermere Collision- I cannot express enough how very communicative, and service oriented the entire staff was from drop off to pick up. Our car was completed in 1/2 the time anticipated, the car was completely washed inside and out upon pick up. I really have no words for the level of service provided - this business is TEN STAR worthy! I would highly recommend if you need repairs, heading to Windermere Collision. read more

Top-notch staff and an excellent service team, They can address all issues and you will love the team's service. They have now taken care of my 2 Tesla's and they are the only place I will be using for all repairs! Go see for yourself and you will fall in love with Windermere Collision Center! read more

Service was amazing. They were on point in every way. I had to get my back bumper replaced and was expected to be the week and was done the next day. Very good quality job too, I was extremely impressed. Thanks for everything! read more

Windermere collision works in direct conjunction with the insurance company. They started a false investigation which caused me to lose my rental car. They have had my car for close to two months and have never called to give me a single status update. It is a BMW with a crushed front end. Major damage but certainly not 2 months worth. These people are unprofessional, rude and work to ensure the benefits of the insurer not the insured. They lied on me and withheld my car. I have lived in Florida for 2 months and they have had my car all but 20 days of this time. After living in nj & nyc for the last 11 years and never having an accident then getting here & immediately crashing 1000 ft from my front door then not being able to get my car back shows why fl had a reputation for scamming, they warned me at the DMV. Is not a good start here in Florida. Windermere is a horrible representative of the Florida way. read more

Windermere Collision Center - Should this take 43 days so far to repair? - Body Shops Near Me - Winter Garden, Florida

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this place is straight up trash. My insurance sent them a check to fix my car and they were acting as if they were never paid. lying thieves. their service sucks and i i guarantee anyone who wrote a positive review were most likely paid. If you want the worse service with no communication than your at the right spot read more

Extremely unprofessional there was a lack of communication throughout the entire process between management, technician, and Insurance adjuster poor job refused to finish services do not recommend will not be using it ever againExtremely unprofessional there was a lack of communication throughout the entire process between management, technician, and Insurance adjuster is very poor job refused to finish services do not recommend will not be using it ever again. read more

My wife had her car repaired here. The damage was the driver door. After it was repaired, the rubber seal at the bottom of the door came loose and was hanging out the door towards the ground. She contacted this business and explained what had happened. They asked her to bring it back. ( 2 hour drive for is round trip). She gladly made an appointment and took off work to bring it back. They worked on it and said it was fixed. Well not long later it did the same thing. Now they are saying the part is covered under warranty and asked us to drive back over, ( another 2 hour round trip) after already making more than one trip , so they can see if it needs a new part. I took the car over to them today, and they are saying yes it needs a new part and they will call me to come back another time so they can install the new part. I have complained to this businesses manager and his reply was he wasn't here when it was done last time so there's nothing he can do about it. Please. You are a big business that was paid to do a job. You have signs saying you do quality work and will make things right. I asked him if when the new part arrives could he send someone in a service vehicle to install the part at our place since we have been so inconvenienced by the lack of quality work to begin with. I do not recommend this business to anyone. Once you leave, if you have any issues, they will Just asked you to keep bringing back. They will not even buy your gas and don't care how many times you must take off work because of their issues to begin with. Horrible treatment. read more

Windermere Collision Center - Lobby signs - Body Shops Near Me - Winter Garden, Florida

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Cleanest shop in Central Florida hands down! Staff was very nice, pricing for work was very reasonable, work got done in a timely manner and efficient. Only reason I have to give them a 2 was the paint color does not fully match when they replaced our rear bumper from a accident. I know silver and yellow are the hardest colors to match but being a body shop specifically, I figured it would be spot on match. read more

Windermere Collision Center - Body Shops Near Me - Winter Garden, Florida

I had a bit of damage due to an accident and Windermere Collision was the best I've ever been to. They were on time, courteous and very professional. The work was amazing and the price was outstanding. The car looked brand new inside and out. The young women I dealt with in person and on the phone are excellent. Even in these tough times I felt they went out of the way to make my wife and I feel welcome,respected and at ease. I will never bring my car to anyone else. read more

My vehicle was hit by another car and once we took it to Windermere Collision Center, the staff was simply outstanding and very professional. They explained everything in detail, called back when they said they would and my car was ready in no time. I would certainly use them again. Keep up the excellent customer service! read more

We were referred to Windermere Collision Center through our insurance to get an estimate and was told we could use whichever body shop we wanted once we had an approved quote. I met Luis when I went to the shop and he was quickly able to assess the damage and provide the quote for insurance. I chose to use the shop to do the repairs due to their professionalism and fairness and they did a great job on the vehicle. I'd recommend them to anyone and while I don't want to need their services again, I'd I do, I'll definitely be going back. read more

Windermere Collision Center - Body Shops Near Me - Winter Garden, Florida

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Brought my Jeep Grand Cherokee here after we had been rear ended in an accident. It came recommended from Geico as one of their preferred shops. Everything was super easy and my car was finished in a week and looks good as new. Would highly recommend them. read more

The service was fantastic. Very accommodating to my schedule and staff was a pleasure!

This shop is top notch and one of the best kept secrets in the area. The staff is so professional and courteous. Jelyssa was an great help! This team made a bad situation feel much better and their work was flawless! read more

Windermere Collision Center was top of the line , great job , professional and quick. Was greeted very well, estimate was given in 10 / 15 minutes and job was of great quality, finish as promised. Will recommend them without reservation. Carlos Dieguez read more

From start to finish they were in contact with me throughout the whole process and keeping me up to date with the progress. Top notch and nice office! read more

I highly recommend this collision center! From the moment I walked in, I was extremely pleased with the friendly staff, thorough work on my car, and the quick turn around. My car looks brand new! Thank you for your quality work. read more

Windermere Collision was very helpful after my family's fender bender. Got the front number replaced and you can't even tell it's not the original bumper and had no issue whatsoever with insurance. Would recommend anytime! read more