SO sad for my 69 year old 100% disabled Vietnam Veteran father. He hired Window nation to do their windows in February and what a complete nightmare from the start. It is now August and they still are giving him the run around. They came out. measured etc. Came back weeks later to install. Windows didn't fit...leaked...gaps...complete mess. Came back weeks later to fix/install new...same thing. My dad has been calling for WEEKS!!! They did not return his call. When he finally got someone on the phone they said they would call in back in a week. Well, that went by. He had to call again. All the meanwhile, windows are still leaking, AC is escaping from the gaps...etc. My dad just wants his deposit back. (did not pay in full because they were defective windows from the start)They can taken their broken ass windows with them. When my dad finally got in touch with someone, they said that they would come out and install the best windows they have.....MY DAD ALREADY WAS PAYING FOR THE "BEST" WINDOWS THEY HAD!!!! So he was paying for the "best" but they weren't giving him the best. RIP OFF lying a**es. Now, finally got a hold of a "manager" and she said that she needs one more approval before they give him his deposit back. WINDOW NATIONS---RETRAIN YOUR INSTALLERS AND YOUR CUSTOMER SERVICE!!!! A little coach and counsel will go a long way! bcz to do this to a 69 year old VA VET is DESPICABLE! WE have nothing but time....so I hope this gets resolved soon, because to do this to ANYONE shows how corrupt you are! read more

12.28.22 - Please DO NOT use this company. I never leave negative feedback; however, I do not want anyone else subjected to the lack of professionalism and incompetence that I experienced with Window Nation. The salesperson who quoted the job did not know the difference between a replacement window and a new construction window. A fact which cost me several hundred dollars in window capping fees. I paid for the window capping, however, none of the windows could be capped because they are new construction windows. When I questioned the company about the charge, I was told that they would reimburse me for the capping fees. 2 months later, I am still waiting for reimbursement. The broken window, in my dining room, has still not been replaced. I have been waiting for the window to be installed for 4 months. This window has been paid for as well. I have spoken to at least 7 different Window Nation employees about finishing this job. When someone does finally get back to me, the only answers I receive are apologies and empty promises. The cost of this job was financed through a 3rd party HELOC company. Window Nation submitted the full expense of the job to the finance company, so Window Nation has been paid in full. However, the job is still not complete. I had to submit a dispute, with the 3rd party finance company, to ensure this did not affect my credit and to get Window Nation to take action. A job that started 9.9.22 is still not complete. I have taken 2 personal days to wait for this company to return to finish the job. Not only did they not show up, but they did not even bother to call to let me know I they were not coming. I strongly recommend exploring other options for window replacement companies before you sign with Window Nation. read more

Alright, I placed a call for a quote about three weeks ago, after a 35 minute wait on hold, I left my number for a call back. I received a call back at 8.05 the following morning , which I passed on to my wife seeing that I was literally out the door on my way to work. When I called her back later that day to ask how it went, she told me that she had asked the person who called if he could call back in an hour or so because she was in the middle of something and I had dropped this into her lap without warning, she was informed that would not be a problem.That being said, we are still waiting on a return call three weeks later. I contacted Anderson renewal on the 17th of August, spoke with someone for approximately 10 minutes and we have an appointment scheduled for the 25th of August for a quote. Honestly, I was kinda looking forward to dealing with Window Nation, especially since they are highly recommended by Preston & Steve, who I listen to religiously.... Unfortunately, that looks like it won't happen... read more

If only I could give zero stars for these jokers who are more incompetent than they appear on their commercials. Bad enough they inexplicably installed frosted glass in a kitchen window and took them months to correct it, just a year later the windows will not lock properly and I was just told the warranty ran out and if they came out there would be a charge. Apparently the labor warranty runs out after a year, not the product warranty. I ask, "What is the difference?" The customer service here is the worst of any company I have ever dealt with, this one took thousands of dollars from me and treated us like we were a nuisance when following up about their incompetence. If anyone considers Window Nation for window installation, do yourself a big favor and go somewhere else! read more

I called a week ago I gave them three days call them back. Never returned a call I called for the third time and left a voicemail. I even text him on the On the website they said somebody will contact me ASAP they never did. Don't waste your time. I will never recommend window nation it was a waste of my time. read more

Would not recommend. Signed contract 09/11/2020, my windows were just installed 02/25/2021. Very Poor communication from Window Nation. Windows installed with Broken locks and Pivot Bars. Service Tech had to come out twice because he did not have enough parts on his truck to repair my brand new windows. Has 7 Double Hung windows installed= 14 Locks and pivot bars. A total of 8 locks and 8 pivot bars were broken. Ask for a 10% discount because of wait and damaged windows- basically I was laughed at and told we can give you a $250 gift card for your trouble. Still waiting call back after initial complaint. Expensive- purchases 8 windows, 7 came with damage. How would you react?? read more

Once the sales rep found out my wife wasn't available for what I thought was a simple estimate , he asked to use the phone outside. After 15 minutes on the phone he tells me he has protocols and can't do the estimate today and someone will call me. Meanwhile I took off a few hours of work to be here. He mentioned something about an "inside window representative " will call me. I found that amusing, I don't have any inside windows. read more

Well we gave them a try because of their commercial on Preston & Steve. The sales person came out and her name is Elizabeth . She was nice and showed us everything they had available . I thought the price was kind of high but we needed new windows. Fourteen to be exact. So two of the windows were not made correctly. They are suppose to be exactly made for your dimensions . They were installed November 21st and it's now January 12th and the two windows that are defective have still not been replaced. They are fast to take your money but the service department is terrible and the sales person has not returned my call or text. So I would say try another company for windows. They are not reliable or customer friendly. read more

NEED NEW WINDOWS? DO NOT GET THEM FROM WINDOW NATION! HANDS DOWN THE WORST COMPANY WE HAVE EVER DEALT WITH! Unless you want your windows to leak and flood your entire basement - RUN AWAY. We had windows installed in June 2021. First, we paid an extra $400 for our oldest sons closet window as a custom make. They didn't follow through with what we wanted and still to THIS DAY (September 2021) we have not been refunded. The worst of all is our basement windows were installed incorrectly the capping was not done correctly which we explained to our sales rep as soon as the installers were done. Nothing ever was done. No one attempted to fix them?! We can fit our ENTIRE HAND under the capping! We have called, emailed, texted not only our sales Rep. but our sales reps manager and we also emailed the owners. Still, absolutely nothing has been done. We told our sales rep from DAY 1 this was unacceptable and needs to be fixed! Not one person has gotten back to us and IF they do they say "we will take care of it" WHEN? Now our basement is FLOODED (see the videos and pictures I posted) as hurricane Ida is passing in our region. our window is leaking pouring in tons of water everywhere! This is unbelievable! As we make payments on our BRAND NEW windows that were installed wrong and made it known from the install date that THEY NEED TO BE FIXED but now there is water leaking EVERYWHERE! What kind of company does this?! Absolutely awful! read more

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We need all of our windows replaced in our house. 19 total windows. We ordered them, initially with our sales rep that was very thorough with his sales pitch and info. We waited for them to be produced. A few months later they were ready to install.... Then they came to install them 15 windows were incorrect. OK- we understood it was a factory error, all 15 of them. We patiently understood and waited for the correct windows to be made. 2 months later, they called -had our correct windows scheduled a day to install again a day off for me to take... they show up a few hours late, and they start the install process...... guess what all of the windows not just 1 or 2 are wrong again... all of them. I still 4 almost 5 months later still have over 90% of my windows incorrect... and some don't even match the outside appearance is horrible. My main issue is this... A- obviously my windows are wrong B- I am paying for incorrect windows... C- I have not yet to this day received a phone call, email etc from upper management maybe a regional mgr or even my salesman ( I called him- but not call from him) no explanations or eta's .... WN is not a cheap window... I am paying good money for windows I don't have!!!!!! I work in retail, if this happened with my my company... I know not think this issue would have been addressed by a mgr immediately. ( Also did an honest survey and still no calls no emails- nothing from WN) It's beyond unbelievable that WN's customer service could not address issues such as these, and loose customer's for lack of concern or interest in correcting problems. Marianna R read more

first ordered windows on September 11 because the home I recently moved into had old windows and I knew it would be expensive to heat my home in winter. The salesman assured me the windows would be installed within 10 weeks at the latest. I paid a large deposit, which I deeply regret. I just got my windows last week (feb 7). They took over a month just to file for the permit and then lied to me about it. The last five months I've spent calling and emailing to try to find out when the windows were coming, and they were completely unresponsive. I understand companies are delayed as a result of the pandemic, but I was lied to repeatedly, and that's when I was lucky enough to get a hold of someone from window nation. Finally in January I got someone on the phone and told them what I'd been through with this company. He agreed to refund me half my deposit to make up for their terrible customer service and long wait. But then he sent me the paperwork, which was a settlement with a non disclosure agreement saying that I couldn't say anything negative about the company or the payout. Ultimately, the windows and installation seem fine, but please don't use this company. *Per the Window Nation response below, my windows are fine, not amazing, and a truly terrible company to do business with overall. read more

A rep from Window Nation came to my house to give me a quote. He offered me a certain type of window and then when I looked into the quote later, he had quoted some other cheap type of Windows that is not even advertised on the Window Nation website. I have tried to get in contact with John Mudge, the sales manager ever since, left him voicemails, called the central office, and no response. Right now i'm just trying to cancel the entire job since I know that none of the windows have been manufactured and I no longer feel confident in using this company that is impossible to reach. This company is a real scam, beware and don't pay attention to any of their offers. Once they have you, they will not care for you as a client! read more

Update... Still waiting!!!! Here is my message to Window Nation: I am still waiting for a response. Your installer completely destroyed my brand new carpets!!!! BRAND NEW! I haven't walked on them yet!!!!! Here is the sad part: We are so excited about our new home. On the date of our scheduled install, as my husband was leaving to meet the installers to provide access to the property, he kissed me and said, "Happy Window Day!". We were soooo beyond excited for our new windows in our new house. You took something from us. Something that is not tangible. SHAME ON YOU!!! I need someone from your firm to call me and let me know what is going on so I know my next step in my plan of action in this matter. read more

From the moment I handed over my down payment the customer satisfaction has failed miserably. First, I'm an hourly frontline worker and I needed a late appointment to have my windows measured for the second time. I asked for a 4 pm appointment. I was told that 3 - 5pm is the latest that they can do. The woman on the phone said she would instruct the person to arrive later, around 4pm. That didn't happen. At 2:15 on the day that the measurement was to take place, I received a phone call saying that the person would be at my house at 2:30. I calmly told him he'd have to wait until 3pm at least. I ended being able to leave work half an hour early to get home at 3pm. The man apologized and said he didn't check his notes before calling me and driving out to my house. Second, I called the sales consultant about this and he apologized as well and said he'd talk to his manager about personally supervising the install of the windows. That didn't happen either. His name is Dae, pronounced Day. He didn't even call during the day of the install. Next, on the day of the install, the installers seemed confused about how much work was going to be done on my house. It was 6 windows, and 3 cappings. I told them this and again they seemed confused. I called Dae and asked for the contract to be sent to me again via email. He did so right away. I showed the installers the contract and they confirmed that they had everything to install. Throughout the day, the installers seemed to be dragging their feet. I told them what I needed done and they seemed to brush me off. At the end of the day, they weren't able to complete the project. A wheel on one of the window sashes was broken and they didn't have enough material to finish the cappings. I was told that somebody would call me tomorrow to let me know when somebody would come out to finish everything and replace the window sash. The finance company called first and asked if everything was complete. It was not. They asked if I knew when it would be. I said no because Window Nation hadn't called me back. Somebody from Window Nation did call me right after that and said it would be another 2 weeks before the capping could be finished. I ended up emailing all of this to the owners of the company and the customer service email on January 28th. I still have not heard back from them even after a follow up email. I called their service number and was told that they would contact Don and Zack from customer service about my complaint, but it would be another 48 hours. I am NOT happy with this company and I hope NOBODY does any business with them in the future. Once you hand them a check for the down payment, they stop caring. 97% customer satisfaction rating? Bwhwhahahaha! Yeah right. read more

Sales man came in sat at kitchen table said ,'why isnt your wife in here , isnt she interested '? 1 strike // I asked after he told me they had a show room 'where is it '? He wouldnt tell me where it was ,all he could say is 'why do you want to go there'? 2 strikes // I was supposed 2 get buy 2 windows get 2 free ! I asked him to show me the prices on how I was getting 2 free and all he would show me was the final price = $5000 for 4 windows and 2 were supposed to be free !, then he countered to $4000 and still would not give me a detailed price list = you know this is the labor cost , this is the window cost and you got so much off for 2 free windows , 3 strikes and he's out. Very pushy and ignorant , went to another company for my windows [ Archer ] read more

The craftsmanship of the windows were great, and the price was unbeatable. However, I am part of the alleged .5% of customers who needed follow up service. They messed up the measurements for one of the windows, so we were left with tarp stapled to our house for an entire month until they could get it replaced. That was totally annoying and the only reason I didn't fly off the handle about it was because of how cheap they were compared to competitors. Overall, I'd hire them again though because they were thorough and cleaned up the work space well. read more

This has been the absolute worst customer service experience that we have ever had to deal with. We ordered 11 windows and a storm door from window nation in 8/2021. The first install was 1/5 with 2 mis measured windows that were too large (the installer was fired after doing our measurements and no one came out to recheck), an incorrect sash with grids, a missing screen, a sliced screen, and two screens that looked like paper bags blowing in the wind. On 2/15 when door arrived, it was also too large and mis measured. The actual door company's installer came out and measured and when door arrived on 4/19 it was still too large and they had to sawzall 2 inches off the bottom of the door that left a gap at the top that they used windows installation tape to cover. Visibly upset we called our installation coordinator, Ashlyn Granger, and she was completely unphased by this and after knowing all of the headahces we have been put though with this company said "but how does it look?". We have the installation manager coming out today, because I begged for it. I want other paying customers to know that there is a lack of communication, compassion, and customer service with this company. I am absolutely embarrassed to say that Window Nation did our windows and storm door, and when I tell people that we STILL do not have the correct storm door installed 8 months later and all of the issues that we have experienced, they are in complete shock and say they will NEVER use this company. Hopefully our review is helpful for others and this headache does not happen to another paying customer in the future. read more

THIS COMPANY IS AWFUL!!! TAKE YOUR MONEY SOMEWHERE ELSE! We ordered our windows in February 2020 two men came out to separately measure our windows for a "precise fit" and they messed up two of our windows on installation day. Aside from the floor to ceiling GAPING canyon they left in the wall of our nook the rest of the windows were great. the issue wasn't because of the fact they messed up two of our windows or cracked our wall in half it's because it's been almost 6 months it took them to finish the job(and it's still not done). 8 weeks after our installation COVID hit. Which again, we understand delays. But the problem is they refused to call us back or keep us in the loop. We've called several times from April to June to see where we were at in the process and we were completely ignored. Last week we get a call about completing the job. Our thoughts were FINALLY LETS GET THIS OVER WITH. Right? WRONG. The guy has no knowledge about our horrible experience or the gaping crack in our wall and doesn't fix either. He simply repairs the other two windows and leaves our house a MESS. We've contacted management SEVERAL Times and they just blow us off about our horrible experience and their lack of accountability for communication and the damage to our house. So save yourself the headache and go somewhere else!!!! read more

Were supposed to be here for an appointment and never showed. When we called asking, They agrued about us not making an appointment, instead making things right. Will definitely not be using them. Horrible customer service. read more

So here's a new one... The windows need to be replaced; all of them. It's been on the list to do since I first looked at the house. I've had a few ridiculous salesman at the house before, but tonight really takes the cake! Windows Nation has been running these add for buy 1 get 1 free so it reminded me to start the quote process again and I call them to have them come out and give a quote. They told me the process would require an hour; instantly that worried me, but I'm used to salesman. He starts with the iPad and the videos, and then measures the windows, etc., and back to the iPad. He can't find the "correct" window I want on the iPad so he now borrow's my iPhone to make calls to someone with apparently more knowledge... No answer, sends a text, etc... At this point I'm starting to worry and get a little annoyed. Next he goes to the car to get a sample of the window. My eyes roll when he takes out the stupid heat light and starts moving things on the kitchen counter to setup his display. I tell him I know all the technology and don't want to see his show. We're getting close to an hour and a half and I just want to see what the number is an get him out of here. He does his little BS with the calculator and writes down a few numbers and starts the pressure of, "are you ready to sign the contract." Mind you, he never got an answer about the "special" window... back and forth, back and forth, I tell him I'm not doing anything tonight and magically the number drops another $1000... still not handing you money, you can't tell me what window!! And now he's back on the iPad showing more slides and badmouthing his competition. Here's where the ridiculous part comes in. As he's packing up he folds up the quote and puts it in his bag. I ask him, "aren't you going to leave the quote." and he tells me no, that the quote is good for 30 days, but the numbers on the paper are only good for tonight!! The 30 day number is over $5000 more! At this point I tell him he's just explained why I will never work with Window Nation and it's time for him to use the door and go. He literally was still rambling on his way out the door, it was unreal!! read more

Scam!!! The sales pitch is the same as Anderson's but their service is a scam. The guys that came into my house had no idea what they were doing. All 3 windows have problems. 2 don't open properly and don't sit right in the frame. The other is incorrectly framed on the outside and isn't sealed right. All 3 having caulking problems and permit smudges on the window. I have called and emailed the company with photos and NOTHING has been done to fix this. read more

This company needs to get their shit straight. Stop lying to people, the windows were installed by 2 guys in a plain white van, no business card no sign to even put on my lawn. Install took the 2 men almost 9 hours to do 13 windows. One window has fingerprints on the inside of glass, another window doesn't close or lock without alot of force. For just under 9,000.00 i would have thought I'd have a better experience. read more

Updated: As of 9-10-19 WN send out Mike an Amy very professional to review the problems with my install an problems with there windows an to correct any defects and was told and promise that they would fix and upgrade molding & sills at no charge. that was 8/31/19 . 1st appointment last sat. 9/7/19 reschedule due to weather the day before. still waiting for call. will updated this post if this ever gets completed. read more

The guys who installed my windows were on time. 9am sharp. They were courteous in protecting our home items with plastic covers. The installation was pure quality. Two good guys put in our windows!! I had to add this complaint to my initial review. Window Nation did not put my blinds back up. Not only did they refuse to put my blinds back up put did not label them to put back in place. They are similar looking custom blinds and it took some time to figure out their proper placement. If window nation would have put the blinds back up this would be 5 star. Take care of the customer in full. read more

Very disappointed ! Had all windows in house replaced in early September and from day one had issues with closing windows. As of today I am still waiting on them fixing 3 windows that do not close. Called more than once and twice have had personnel come in to check problem. And both times they said they would put in order to have someone come out and fix. Last time about three weeks ago the installer left sashes in my garage and said someone would be coming back to do fix. I called today and no order placed! So yes they want your business but once they install they don't care. I even sent email to the sales person and he has ignored me. Stay away from them. read more

Honestly, I'm incredibly disappointed. The windows have potential to be great but there are many ways that this company falls short. They boast about having their own installers and how clean of a job they will do. But let me tell you... nothing about their process is clean. They promise to wear shoe booties .. this didn't happen, I spent 5 hours cleaning after they left including working mud stains out of our white rug. They left nails in our driveway and window debris in our front lawn. The windows themselves have scuffs on the edges from installation so they instantly look old and dirty and they goop at the edges that was overfilled is stuck to the windows all over. I'm incredibly disappointed and I cannot in good faith recommend this company. I wish we could get a refund for these over priced poorly installed windows. read more

Top-notch company. Replaced 11 very old standard sized windows and 2 oversized bow windows at good, reasonable prices. Sales contact Karl was extremely knowledgeable and took the time to explain different options / designs and price points (and followed up throughout the process to make sure everything was going smoothly). Installers (Gene and team) were efficient, clean, and did some really great work. Definitely would use again and recommend to others read more

Couldn't even get to an initial consultation with these people. Called, told me my husband had to be home but they could work around that if they had to. Turn off number 1. Then offered me a gift cars to restaurants if I could do a next day appointment in the middle of the day. Turn off number 2 -not going to take off work and I don't like bribes. Then I get a text two days before the appointment telling me there was some issue and I had to call them. Um. No. I am the customer. If there is an issue with my appointment, they should call me. Turn off number 3. So i ignored the text and a lady eventually called me. She said they couldn't do 9 am on Saturday but that they could do 7 pm on week nights. Um, last thing I want to do after work is entertain a sales guy about windows. She then said she had noon or 3 pm on Saturday but that weekend appointments are only for when both people would be home. I just told her she was making me bend over backwards and they weren't worth it. Cancelled the whole shebang then came to Yelp. Looks like I dodged a bullet anyway. read more

Buyer Beware! First off they make you sit through a long drug out presentation which culminates with you guessing what you think the new price of your windows will be. Well after being told over and over that the black windows I want will be more than double the price of white I was dumb and guessed a number which I'm sure was insanely high...this is most likely a gimmick to see if you are dumb enough to pay way too much for windows. Well I was dumb enough! Now after I paid far too much for my black windows I came home and was consumed with regret when it was not at all what I had imagined. I showed several photos of what I wanted, well I am not a window expert/salesman but what I got did not look like what I showed in the pictures. Not only were the windows black but so were the casing around it, so disappointing. Of course I financed so now every month I get to pay for something I'm not in love with. Additionally one of my windows cracked shortly after install. The warranty covered the repair but holy shit was it difficult getting someone on the phone. We've got about 10 more windows to do on our home and I will most likely be contacting other companies...if I ever pay off these first 13 windows. read more

Window nation is the worst company dab windows Is installed by. The ones that came to my house and installed them did a lousy job I have gaps all over my windows they ended up stepping all over the flower beds to install these windows plus they also ended up pushing all of my security cameras up in the air so that the cameras would not connect and connect and see anything that they were doing. Even had one of the installers go over to where my kid's swing set is and took a piss outside in my yard. I have been complaining ever since the installment was done every month when I have to call and make a payment for these windows I complain and all they tell me is help me is sir you still have to pay for everything or it's gonna go against your credit And then they will take me to court for the remainder of the money even though they're job in stalling These windows are the worst that I have ever seen! This place is a 100% joke! read more

The guys were great and very thorough. Feel very confident in our decision. Will hire them again for our basement.

We signed a contract for windows at the end of October. We then decided to expand the contract for the entire house in order to the entire job at once. We have spent a month following up to get all of the correct paperwork for the financing and product specifications for the entire order. The sales person has not responded to our inquiries. Our requests to speak to management have been ignored. There seems to be very little information-sharing or accountability for customer service within the company. We're now very concerned about the quality of the installation and the actual product. It is hard to trust the representations of individuals who lacked sufficient attention to detail to even provide complete documentation about a very significant purchase. read more

Update from my review of windows Nation nightmare: After posting my review on 9/11/19 windows Nation contacted me but not to solve the problem but to add to it ... certified letters , lies about something they've said that I said .... disrespectful and rude manners inside my house by one of the top experts in windows trying to convincing me that nothing is wrong with the windows... and the last was today that I called the headquarters and they've transferred me to the lady in the near town wehre window nation is located and she went on even to threatening me with a law suit because I've withheld they're final check until all windows are correctly installed ... I've decided to take a different path because the only thing they want is the money ... they don't care about the costumers .... at least they don't care to solve my problem they've caused not to say the scratch's in furniture and the times they went inside my house with dirty shoes ...... please be careful if you try to get windows done by this company.... in the beginning it's all cool and smiles.... till they got you ..... I'm still trying to get someone from this company to either reinstall new windows or whatever is necessary to resolve this issue . read more

Quality is great but as a company, they absolutely are horrible. Sara guy was nice but we were promised 18 months zero percent finance charge. You would think simple straight forward, but it wasn't. The plan they put us on unknowingly to us (and contradictory to what the salesman said) was a plan to pay interest every month and then applied to the balance at the end. Made no sense and ruined our credit. If you use the company for windows, don't use their financing offer. Just pay in full up front. The company and the bank they used, Greensky were of not help and couldn't care less. Was not impressed at all. Oh and also, the salesman promised a 1 day install but was 2 days and had to rearrange entire work schedule to accommodate read more

I ordered 5 windows and the style was call the overview windows with the drip caps and I signed a contract for them. Window Nation came out with five windows without the drip caps and plus they were cheaper windows. I talked to the sales rep by the name of Steve he said he made a ordering mistake he thought all the overview windows came with the drip caps he tried to offer me a deal for the wrong ones that they bought out I said No Deal he said if I want the ones that I ordered I will have to pay $2,000 more I said No Deal I will not deal with this company again check your contract folks and check the windows when they come in bad service. read more

I would not recommend Window Nation at all. We had 14 out of 15 windows replaced in May. The 15th was the wrong size any had to be reordered which was done right away on the spot. It is now almost 5 months later and we are still missing 1 window. WN has canceled twice in the past month - once because "it might rain" (which it didn't), and today because they were too busy with another job. Also, the work they did was not the professional job I was expecting. Crooked windows, windows that won't close properly, yellow adhesive dripped everywhere, trim that isn't uniform from one window to the next. At this point I'm ready to call someone else to install the last window and let WN take me to court for the rest of the $$. Very disappointed. read more

My option on the newly installed windows is positive...they look nice & the installation team was neat and efficient. The windows are a huge improvement over my prior windows... proof positive... my dog had to find all new cool spots to sleep. read more

Ordered windows and got a install date. They showed up and installed the windows. When they wanted to put the molding around the windows it was a completely different color. Was told I could stain them myself as that was the best they could do. Called the company and complained and they came back with the correct molding. Have one window that is damaged and they installed the wrong windows in the wrong rooms. There are gaps by the screens where ants and bugs can come in and I dont know what they are going to about that. They were to be here Wed and bnb they cancelled that and was told they would be here Thurs morning. The canceled that and wanted to come later that day at 4pm. I had plans so they said they would be here this morning which they called and said they would be here at 2. I cancelled my breakfast meeting to lunch at 11:30. They just called and now said they would be here at 11:30. So had to cancel that. I am not happy. They were to send me my invoice never got it. Called customer service to complain about other problems and never got a call back. At this time I dont recommend them. Hopefully the will fix all there mess read more

I would never use this company. My family members had nothing but bad things to Say about this outfit. Very unprofessional and installed the wrong windows. This is your business you should know what you are doing and their customer service is deplorable. I would never use them or trust them or recommend them to anyone. read more

I gave this company one star do to the fact I couldn't give zero stars. We had an appointment set up last week and they called us an hour before to cancel do to an emergency. My husband and I were both understanding. We just had our appointment and I couldn't get the sales rep out of my house quick enough. Marc was cocky and as soon as he stepped foot in our basement he stated "wow, these windows are going to be pricey." First off, he's probably never installed a window before in his life. Second, just because you are a sales rep for a company doesn't make you an "expert." Once we sat down to go over numbers he stated that if someone calls from the company to tell them he was at our house for two hours and did his whole spiel. He was here for 20 minutes too long. He then told us that window nation is the only company that will do all the installation correctly and that any contractor we get will do half the job they will do. He then proceeded to tell us that window nation tried to do roofing at some point and was a bust. Who says that to a couple that was going to spend almost $7,000 on BASEMENT WINDOWS. We never saw any prices on his iPad that he kept playing with nor did we see the windows we would be paying for. He then told us that the steel frame is VERY difficult and that he doesn't see that at all. That's weird.. aren't you supposed to be a window company? Our house was built in the 60's not that old. I then had to stop him from trying to trash talk every other contractor and how this company is the best ever. I told him we had another appointment with someone else (my uncle)a contractor. He proceeded to trash talk the "contractor" not knowing it's family. My uncle called in the middle of the conversation. I took the call and told him everything. This company is nothing but a SCAM. We went from $7,000 to $6,400 to $4,000 because they knew we had someone else- competition for them. The labor alone was around $3,500. PLEASE, save yourself time and do not go with this company. We are a mid 30's couple with our first house. I'm glad I have a great intuition about people. I knew from the start I wouldn't dare have this company do our windows. Supposed to be family owned but seems like a bust just like their supposedly roofing company. Marc, you're awful and have a very cocky attitude. Good luck in the future because unlike us YOU WILL NEED IT! read more