Kawika did his usual superb job on our windows. I always appreciate his attention to detail (this…read moretime he noticed a screen that needed replacing), as well as his friendly, polite, and professional demeanor. Mahalo, Kawika!

I can see clearly now the rain is gone! Island windows and doors has been the epitome of what…read morekeeping it local truly means. Mana and his team has walked us through every step of the way from his mobile showroom to the wonderfully clear product. Mana also told me to try and find pricing on his competitors...not even close and not to even sacrifice quality. Unfortunately, we had some busted screens during the process of the home construction, but Kawika (service bruddah) came out checked um, and when he was here I kept asking, what about this one and this one and this one too. He just took them all out, got them repaired and reinstalled them no questions asked. Super Aloha.And this is months after we've been living in the house. Would I recommend....absolutely! Maybe Mana can also throw in a round of golf at OCC as well if you purchase now. Update update, nearly a year later Kawika was very thorough and wanted to ensure our sliding doors were working. He was very tedious and ensured they were installed to the best of his ability. He also noticed walking by some windows that there were some weep holes missing and he offered to fix that too! Kawika accepts tips as snacks are welcome hahaha!

Ok. The owner, Jason Wong, contacted me to rectify the situation. Was very apologetic that they…read moredropped the ball. Made an appointment to fix issue. They need to paint the trim on all windows that were recaulked since white caulk was unevenly spread onto the blue trim. They showed up on time with an apology gift from Chun Wah Kam. . They are cleaning and repainting the window trim as I'm writing this. Happy since we just had the house repainted 4 years ago. I originally chose this company for the lifetime guarantee and quality of these windows. We do love the windows for the past 9 years. Great at blocking out sound and maintaining air conditioning temperatures. It was news to me that the company changed ownership. I'm glad the current owner is honoring the warranty and knew the previous owners personally.

When my mother's house needed new windows there was only 1 place to call - Diamond Head Windows…read more They installed my windows about 2 years ago, and it was an awesome experience. It was a pleasure working with Ryan again and the installation team, led by Stan was outstanding. Very respectful, thorough, and helpful. All the debris was cleaned up afterwards. But most importanly the windows look great and Stan walked me through the operation of not only each and every window, but the security doors as well. Thanks! I highly recommend Diamond Head windows and if you contract with them, hopefully you'll have the awesome experience of working with Stan and team!

I would give negative stars if I could! We had our windows replaced in 2022, only to discover that…read morethey never sealed the frames. Now we have damage to our walls inside and wood rot around the frame. They came out to seal one of the windows. Then we discovered more windows that were not sealed after rain water started leaking during the Kona Low. Called and received NO response. Left a message and still no call back. Avoid this business at all costs!

Ran into a few delays along the way, but that's normal for work in a high rise building. Once all…read morethe parts were set, service was very quick. I was very pleased with the results.

I contracted Screens and Things to replace the screens around the house. Everyone that I dealt…read morewith was polite, friendly and professional. After signing the contract, remitting payment and getting the windows measured, a friend of mine told me to cancel, insisted that he could do the job, so I canceled, which they did without complaint, telling me that they would refund my payment. The next day, they called to offer to fabricate the screens for the project to save my friend time and told me to ask him and get back to them. After a couple of days, I realized that my friend was not going to follow through, so I called Screens and Things back to ask if they could do the job, and they cheerfully reinstated the contract and completed the job. The installers did a superb job -- looks great and they completed everything quickly.

I'm not sure why people recommend this business. I've gotten 2 quotes from them over the years (1…read morerecently) and had the same experience both times. First, it takes a while just to schedule someone to come out. Second, the man who came to my home was rude and condescending, took forever, and didn't seem to know what he was doing. Third, it took forever to hear back (3-4 weeks), only to be told that they can't order what we're looking for.

Update 30 June 2026…read more Still highly recommended for their quality, value, and warranty of products and continued excellent service! We bought our windows and screens over 10 years ago from Mario at Windows Hawaii. Absolutely no regrets! We recently had a problem with a window and called Mario. Two days later our window was fixed. This type of excellent customer service is why we continue to vote Windows Hawaii #1! Mahalo nui loa Mario and staff.

Top notch company. Everything went smoothly from start to finish. Jean Pierre (John) is a true…read morecraftsman. He made sure everything looked and worked perfectly before finishing up. I would recommend this company

Fours days. Four glass sliding doors. Nine windows. And mostly a crew of two…read more We had a really amazing experience with the install of our windows with window world. Alex was here every single day. He brought Scott and Anthony with him on different days and I couldn't have been happier with the crew we were given. Every morning we talked about the plan for the day, and what they needed from me. Some days they needed nothing, some days I had decisions to make. The thing I liked the best was I never had to bring anything to Alex's attention. He was on top of everything. Taking a little longer to get a certain window done? Alex told me. A screen needed to be resized and put in, he let me know before I noticed it wasn't there. Or the fact that one of the sliding door screens came in slightly bent. Just enough that you had to be particular about how you closed it all the way.. Alex told ME about the problem. That he already had a new one on order and they would get it handled. I didn't have to find it first a week later and ask to get it replaced. If there was a problem, he already had a solution. And when the typical finishing for the windows wasn't going to work, he took the time to find a solution that came out absolutely stunning. The initial quote and set up process wasn't quite as smooth. I felt like the communication could have been better once we signed the contract. Lack of contact made us a few weeks later in the schedule of getting them installed and that was a bummer. But the actual install couldn't have gone better, and it was meant to be I guess. Window world won't be your cheapest option. But they back their work, they stay until it's finished and the lifetime guarantee on their windows is great peace of mind. I would recommend them a million times over.

We had great customer service, from measurement, estimates and installation. I was impressed to the…read moredetail of work when installing was taking place. The installation crew, showed up ( 2 day project) knocked it out and cleaned up. We love our new installed dual pane windows with a lifetime guarantee! They just make our home look so much exquisite!!! If someone were to ask me about these guys coming out and workmanship, I'd definitely say Highly Recommend! I'll be bringing them back in a few months to knock out a few more to complete our home.

I originally had some windows installed by Diamond Head Windows but decided ( for other half of…read morehouse ) to give Discount Windows a try since their proposal came out a little lower than Diamond Head . The sales person I worked with is Dorian . Yes he was very nice and a good sales person ( in the beginning) .. knows his stuff and came by personally to check out my window layout . I put in my order just before New Years . I was notified in April that it might come in .. in May . Did not hear any updated news so I contacted the office . Did not come in till June and finally installed in July. I was pleased with the installation crew but they were missing two screens and the order was not 100% correct so I brought it to Dorian attention. ( the window openings) Two weeks went by .. then three weeks then four weeks and still no word about the missing screens . Finally I contacted the office and they said it came in and finally installed late August . But no one called me to update me on the screens . And although Dorian said he will check on the order where we had miscommunication on the window configuration ... He never got back to me . Typical sales ... he got the sale and the money and then they ghost you . I'm not sure if I could recommend them . Diamond Head gave better service and follow up although they were priced a little higher but I was trying to save some money since we're seniors with a fix income . (For the record.. I did the first half of the house with Diamond Head windows .)

We had a major failure of a condo lanai enclosure we did 30 years ago. Got prices from a bunch of…read moreon island companies to tear down the old and build a new, better enclosure. Did not want the original design or material as we thought it flawed. DWD came out with the best price, design, and materials of the bunch. Took forever and a day for the windows to arrive from CA because of material tarrifs, etc. However, once they came and the weather allowed, Dave came and did a fantastic installation! No easy project! Took longer than he thought, but his attention to detail was greatly appreciated. Highly recommend.