Poor attention to details. They left stickers all over my new windows, then said they had to in order to get a TVA rebate, which btw t never told us about!! I love looking through my expensive new stickers!! read more

The salesperson was Shane Russell each time. Great price for the windows especially since we were replacing windows that were original to the house--single pane with wooden frame. Had 5 installed first in 2019 and it was a fantastic process from start to finish. Our installer was Michael Ashburn who did an amazing job and took his time to explain the windows and review paperwork at the end. We chose Window World again based on our previous experience to complete the house (10 windows). This year the experience was just ok. The salesperson/measurer forget a window in the quote. That problem was remedied by $ off the cost which is equivalent to the coupon that you typically see in the mail/coupon books. Not bad I suppose as it could have been nothing. Then on the day of installation the installer, Austin Brickley, arrived about 30 minutes late without any notification. There was a screen with tears which wasn't a problem to schedule for repair. However, it was getting dark and started the rain so I think they may have started to rush. One window was partially caulked and one was not caulked at all. Got it all scheduled and then they had to reschedule and then there was an error with the phone number. Third attempt went fine and Josh, installation manager, was the person to come take care of all the issues. Overall not a great experience for 2020 but at least all the windows are done and look great WITHOUT breaking the bank. Huge difference in energy consumption so well worth it. read more

Window World of Murfreesboro - New window - Windows Installation Near Me - Murfreesboro, Tennessee

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The sales rep was super friendly but the $$ per window was beyond ridiculous! I will definitely not be recommending them to anyone. I asked my daughter about the cost because she has a general contractor who has done several remodels for her and she was shocked at the cost. read more

Salesman was unprofessional. Would not wear a mask, even though there is a mask mandate. Walked around outside FIRST, then walked around the inside of my house, leaving mud and grass all over my carpet. I had to clean for 30 minutes after he left. Your company needs to invest in those blue booties that cover your shoes. I told him I had to talk over the price with my husband before making a decision. He came back 2 hours later and knocked on my door. He already had my screen door open and tried walking straight in. I cut him off and asked, "What are you doing?!?" He said, "Aren't you ready to sign? I got a text from you." I said, "Nope. That wasn't me." He backed off my porch and left. Was this some kind of sales tactic? I received a follow up call from the Window World headquarters. I told them what happened and they asked if I would like a different salesman. I said that I would. That was over a month ago and I've never heard anything from them since. I'm sure these windows are great and the price was awesome! But, I won't be purchasing them. read more

Window World had the best prices for replacement windows, and the salesman and installers were great. Communication was the only thing that was lacking. Our windows were supposed to be in within 6-8 weeks, and it was double that. I understand delays, but I shouldn't have to be the one calling to check up on things. I should've been kept in the loop. After the first 8 weeks, I was told that my windows should be on the next truck, which was arriving shortly. 2 weeks later, I still had not heard anything. I had to call two more times before I finally got any answers. The lady who I spoke to every time was very sweet, but bless her heart, she really didn't seem very organized. Overall, I would recommend Window World, but they need to do a better job communicating with their customers. read more

Ended my h better than it began. First day we were told this crew liked to get an early start, and that they would be here about 7 or 7:30. They didn't show up until almost 9! No call to let us know they'd be late. No communication whatsoever. Then they seemed to not know how to remove windows from a home with siding! They were pulling it and cracking and breaking it instead of removing it or telling someone "Hey we don't know how to do this" or something. Suddenly they were telling us that a 1 or 2 day job was going to take 5! One of the doors came damaged and had to be replaced. The other door was damaged by one of the installers and had to be replaced. Hubby showed me the door and the window they were working on. He asked what time the field supervisor would be making the rounds so we could ask him about the doors. The lead installer said "Nah, he won't be coming out today." He never even called anyone to say there was a problem. I guess that crew was just going to do what they could and destroy my house and not care. I got angry about their blasé attitude, so when I called the company about the damage to the door I told them about the window problem and asked for a supervisor to come out. He was an hour away and came right out. While waiting they put in the front door and got frustrated with it and hammered too hard and too fast and damaged the sill and the frame. The supervisor came and helped them correctly remove the old window and install the new one. He took pictures of the doors. He called the office and arranged for another crew with a experience in siding to come out 3 days later and finish up correctly. That night I stepped on a sharp piece of siding that had been left on my bedroom floor. So the new crew doesn't get here until almost 11am! No call until after I call the company to see if they're coming, then about 20 minutes later I got a voice mail that they'd be here in a few minutes. They did very good work, they were very neat and thorough, and got 4 of the remaining 11 windows done in spite of taking an hour and a half lunch. They said they'd be back the next morning about 9am to do the other 7 windows. They didn't show until after 10:30am, again no communication. They claimed they didn't call because they didn't think I would answer the phone. SO WHAT?? Leave a voice mail like you did yesterday! Sheesh! But they did finish all the windows that day. They did excellent work, they were friendly and patient and answered all of my questions. They used drop cloths and kept everything clean and made sure they cleaned up after themselves. They even cleaned up the mess of screws the previous crew had left on my porch! The doors didn't come in for another month. I had to call the company to get information when I had not yet received word by the time they were supposed to be in. They weren't in yet, should be in about a week. I called back at that time and the doors were in. Why had no one called to make an installation appointment? The same people came out and installed the doors. Overall, I'm very satisfied. That second crew turned out to be just awesome. The lead guy's name was Robert Ingram (Bobby), he works with his wife and son. Just know you may have to stay on top of the communication end with the company because they might not. read more

I did my research and I decided on window world for all of my replacement windows and doors. After reading these wonderful reviews, I had very high expectations. I placed my order in July of 2020 and my install was in October of 2020. 3 Doors, 10 windows totaling $12,053, paid in cash. The install went well, though we did have our brand new hardwood floors damaged, it looks like an electric saw was sat done on it while it was still running, I can't prove it though, so I did not even mention it. We did have an issue with our door, the outside framing was the wrong color and it had a half inch gap from the top of the door frame to the brick. I pointed this out in the day of the install. It took several phone calls from me to get this resolved. First my phone call to the office to tell them it was the wrong color, then another phone to find out when someone would come out, then after someone came out, another phone call to get an update on when it would be corrected, then two more phone calls after that to finally get it scheduled. The door frame was finally replaced with the right color on 01/08/2021, but I was still left with the gap at the top of the door between the frame and the brick. Keep in mind that that this gap is also allowing moisture to accumulate behind the doorframe and in the walls around our newly installed door. As of today 01/29/2021, I still had not heard anything from anyone at Window World about what will be done to correct this issue, no ETA, not even a phone call letting me know that a part has been ordered or they are working on it, nothing, not one word. I finally called today, once again to get an update myself. I was told that they don't give "weekly updates". Well, I have never asked for weekly updates, all I have asked is some kind of communication and some regular update, don't just leave me in the dark. I can understand delays and scheduling issues, I get that. It has been a difficult year for manufacturing and for the workforce in general, but what I cannot understand is not communicating these delays to your customers. I would have completely satisfied and would not have written this review had someone at Window World in Murfreesboro, done 2 things. 1. Contacted me to give provide me with some kind of regular updates, not weekly updates, just regular updates. Something as simple as "Mr. Turner, we have your part on order, we do not have an ETA, but we have not forgot about you. I will follow up in a couple of weeks and see where we are at". That would have been completely acceptable and I would have been happy with that. 2. Mr. Turner, let's figure out a temporary solution to help avoid any water damage to your home and the door you just purchased. Unfortunately, not one time has anyone from Window World picked up the phone to call me, other than to reschedule the install date at the very last minute. Until all of this, we planned on using Window World to replace our siding this spring and to do some updates for us on other properties. That will not happen now, I will not give anymore of my hard earned money to a company that does not appreciate my business. My advice to anyone considering using Window World, think twice about and if you still go ahead with them, do not expect much in the way of customer service after they have your money. read more

Worst Home Remodel Experience I Have Ever Had. It took 3 different days off from work spread over 18 weeks to get 5 replacement windows installed. The salesman incorrectly measured a window. The wrong windows were installed. The wrong sizes and styles were delivered not just once but multiple times. During this ridiculously long, drawn out process, I would regularly be told they would check on status and get right back to me only to have to contact them again because they would never follow up. Don't walk, RUN away from Window World of Murfreesboro!! read more

Window World probably does sell a satisfactory replacement window package, but their sales tactics need some serious improvement, especially from the salesperson standpoint. We originally wanted to replace the worst wood windows in our home with vinyl/metal replacement windows. We received a quote for 5-6 windows. Salesperson advised he didn't think we we really needed all of them replaced, including the sills. We decided a day later that we just wanted to replace all 11 windows, "all inclusive", including the same package(s) that were on the original quote, and the salesperson, Jimbo, gave us another "estimated" quote based off the increased quantity, which seemed really reasonable. We told him that we were happy with that price, but that WAS the max we were spending, and that if he could not make all this happen for that price, just to not return, that it would be a waste of time. He returned 3/23/19. After about two minutes of talking, we realized (and so did he) that the price he quoted did NOT include all the items we were interested in, and therefore it was not possible for him to put forth a contract at that price. He does manipulate the quote to appear it was meeting the number he originally quoted, but only to delete a major portion of the core "package" (energy package, warranty, screens, etc). Unfortunately, he did not state upfront that he had taken off core items to reduce the quote. This was highly deceptive, and I was only made aware of this after I sent the franchise owner an email (we had already asked the salesperson to leave because of the change in numbers). Even after contacting the CEO of Window World, and the Director of Sales, no action was taken to honor what we were originally quoted. We decided it was not worth our time any longer to deal with Window World because of these issues. Make sure you get EVERYTHING in writing with these folks, and never go for an "estimate". Highly disappointed that we wasted two days with this company with no results. Good luck! read more

I'm giving 2 stars only because i thought the installers did a great job. They even took our blinds down and put them back up. And the lead installer had to figure out a way to fix the brackets differently because the new windows were thicker than the old wood windows and they look great! But when they went to install our big picture window it was 4 inches too short from the top down! Now how does a person make that kind of mistake?!! I could understand it better if it was a quarter of an inch off....but 4 INCHES???? The installers called their supervisor (Allen) to my house and he talked to them maybe 10 minutes and just drove off....he didn't even bother to say a word to us....no apology for the messed up window at all. He couldn't have cared less about us...the paying customer! So they had to put the old window back in and it took over a month to get the redo window remade and installed! I do love my new windows but we shouldn't have had to go through that. So i do not recommend Window World for that reason. read more

If I could give no stars, I would. AVOID THIS PLACE AT ALL COSTS. They've don't nothing but blame us from all the lies and crap we've been put through I don't even have time to type it all out. We ordered a new front door and back double doors in January 2nd and didn't get it finished until beginning of SEPTEMBER. That's right. They damaged my walls, the floor, kept messing up installation, showed up to install the SECOND time without even telling me they were coming. The management is the worst I've ever dealt with. The store owner didn't even know what day they came out to install the doors. Im still now left with doors where the seals aren't even good. You can literally see light on the top of my front door. I signed the completion paperwork just so they'd just go away and stop coming and screwing up everything. Shelley, Chris and salesman Josh... AVOID. For all the crap we went through, they gave us a measly $500 off almost 13k I'm screwed up doors. We sent them all the proof and they don't care. They have bad reviews everywhere. Guess I should have listened. read more