The public response to my initial review is just an attempt to minimize the real property damage to…read moremy home as a simple difference of "conclusion." The physical evidence proves I did not receive the skilled service I contracted for -- a low-pressure exterior soft wash (safely sprayed from 5-15 feet away, not inches) and a manual, ladder-accessed hand cleaning of my gutters. Major Panes actively advertises a dedicated "SOFT HOUSE WASHING" method, explicitly warning consumers on their website that "too much water pressure can strip paint and loosen siding, causing water intrusion issues to your home." They promise a low-pressure rinse where "the cleaning mixture does all the work so the water pressure doesn't have to." Instead, they sent an untrained crew that used high-pressure techniques. Because of the crew's lack of experience and improper techniques, my house received a high-power blast that caused damage. In his private email follow-up, the owner, Rob Taylor, openly admitted that their house-washing process "does require water to be sprayed at unusual angles" and confirmed they clean gutters by "spraying upward" from the ground. These close-up, upward angles violate industry standards for a safe soft wash. Their improper methods hit the house with such excessive force that it left a loose, warped HardiePlank board on the side of the house, permanent "tiger striping" (zig-zag pressure scars) on my exterior siding, chemical bleach spots, and internal flooding. Their poor chemical mixing left unsightly water marks and a permanent bluish-gray chemical stain on my factory-finished aluminum gutters due to inadequate final rinsing. Major Panes actively advertises an "EXTERIOR GUTTER WHITENING" service, promising to clean them with "the right cleaning solutions and elbow grease" using precise, manual hand-scrubbing. Instead, they went against their own advertised standards by blasting high-pressure wands upward from the ground, permanently stripping the factory enamel finish. Shockingly, their own website copy openly admits the highly volatile nature of these chemicals, warning consumers that if not handled properly, "there is a risk of the cleaning agent leaving splotches on your siding." The company's job listings make it clear that Major Panes actively recruits "Entry Level Techs" with no prior industry experience required. The listing openly admits that "Certification programs are available for bonuses," confirming that the techs sent to client homes are not automatically certified or properly trained soft-wash technicians when they are hired; certification is merely an optional incentive. They are putting high-velocity commercial pressure equipment and chemicals into the hands of uncertified, entry-level workers and charging consumers a premium rate of almost $500. They failed to shield or tape vulnerable entry points, like my door lock. If the tech wasn't spraying too close or at a dangerous angle, the water wouldn't have entered my lock and dripped down the door handle, making a puddle on the floor. The tech who caused the water to come inside even saw it dripping himself. The public response explicitly states that he had to "apply lubricant to the internal mechanism" of my door lock during his follow-up visit, and I personally witnessed him spray dry lubricant straight into the door handle chassis as well. He did not even bother to clean the chemical residue off the door handle, dismissively stating that it was dry. If his crew did not improperly blast high-velocity water directly into my hollow keyhole and handle housing, there would be absolutely no operational reason for him to lubricate the internal mechanical locking tumblers and handle springs. Applying a temporary spray lubricant to a chemically flooded lock and handle does not undo the long-term corrosive damage caused by their bleach mixtures. If this lock mechanism fails or corrodes in the coming months, Major Panes will be fully liable for the cost of the complete replacement and locksmith services. I did meet face-to-face with the owner, Rob Taylor--not Lindsey. Rob claimed during our driveway meeting that the resulting scars on the wall were just "paint on paint," which is an industry myth used to deflect from high-pressure spray tips being swept too close to a surface. During his follow-up, the owner removed the remaining spider webs and the hornet's nest that his crew had missed. But those basic details should have been completed the day the job was performed, and likely would have been if the crew had not arrived 90 minutes late, forcing them to take shortcuts and rush to finish. My concerns were not addressed immediately either; it took my public reviews to get a response from the owner, as the previous emails and surveys just gave me deflection and a lot of BS. I'd be very careful about who you hire and whether they stand behind their work.

I highly recommend Major Panes for window and gutter cleaning! They went above and beyond on and…read moretook care of every detail. Communication before, during, and after was excellent. The price quoted for the job was consistent with quality of work done. Our windows have never looked so bight and shiny! It makes the whole house look cleaner and brighter.

If you are looking for doors or windows in the Triangle, save yourself some time and go to Kelly…read moreWindow and Door, Inc., a family-owned business and the only local ProVia showroom. We took the ride out to Cary to get a sense of the actual door, the finish we wanted, along with available options. Their sales specialist, David Boyd, was extremely helpful explaining the product line and Kelly's business model. David came out to the house and helped us find a door that fit our budget without sacrificing the look and features like glass we wanted. He took the measurements and explained the process from the point of sale to completion of installation. He walked us through the ProVia product warranty. We did our homework and got two more quotes, but Kelly was the clear winner in pricing and the fact that they are the only 'Platinum' ProVia dealer in the Triangle. Best of all? No franchise pricing games like the other two estimates. Their quote was transparent and actually more affordable than the 'big name' companies. While the price was more affordable, we looked at each company in totality. We highly recommend Kelly Window and Door, Inc. a high-quality experience!

We had 48 windows replaced recently and are pleased with the results. The quality of the windows…read moreare great. They have a show room so you can see the quality of the product and how they work. We received multiple quotes from different companies and the quality of these were comparable to the high end windows but the price was more reasonable. The sales and installers were great! We were communicated in a timely manner throughout the process. The windows were installed within a week. The installation team were two brothers who were amazing! They worked tirelessly, were pleasant and always arrived 15 mins early. The project manager checked on progress each day, sometimes more than once. We highly recommend this family owned business.

First I would like to say that overall I am pleased with the new door and window side pieces and…read moreglad that we replaced our old patio door that had water damage. I also feel that the guys who did the install behaved professionally, were friendly, worked hard and deserved the tip that they received. We originally went to Window Works in Cary before the holiday hoping to have our patio door replaced quickly. We met with Jeff and asked him to show us options for Anderson products to replace our patio door and side panels. Since they had a busy schedule we returned at the beginning of January to place our order and pay the 50% deposit. We were told that our order would probably there in about 2 weeks but it would likely be about 6 weeks before the install. When paying and signing the contract I scribbled on a few notes that Jeff reviewed. I discussed with him that (I assume like most people) we had an issue in the past of not having work done professionally or needing to have others clean up afterwards and I wanted to be sure there was a clear agreement between us. The work is completed now and overall we are pleased. However there were some issues that we are not so pleased with about the final results. I will list them and try to post pictures to clarify and let you decide if you would be pleased. 1. Upon final inspection before the installers left, I noticed that the grills don't match the door and side pieces. When I asked them if that was typical they stated they didn't think they had ever seen that before and they were certain it was never an issue with Anderson doors. They let me know the product I have is Therma-Tru.On viewing the contract I noticed that it says Anderson Windows and has that Anderson logo but under details it also mentions Therma-Tru Fiberglass which when ordering I thought was the type of Anderson door since that was the only brand we discussed. My mistake for not having that clarified but there is no way I would have knowingly ordered a "no-name" brand that I never heard of before. 2. So the Therma-Tru door looks nice and is fine but certainly I can't leave it with grills that don't match so that was a big concern for me. Jeff then told us that the door needs to be painted and within a certain time period in order to not void the warranty. Weather strip and hardware removed and all 6 sides painted order to keep the warranty on the door according to the manufacturer!(I had asked Jeff prior to ordering if painting the door was included and he did tell me that it wasn't but he also said the door would be fiberglass so I wouldn't have the same issues I had with our painted wooden door but I could paint it another color if I wanted.) If I had known about this I would have at the very least schedule painters to be there the day after the install. 3.They added quarter-round molding all the way across under the 2 side pieces and the door. I have never seen a piece like that under a door opening and think it looks odd. (This also needs to be painted) 4. Threshold has several pieces in various colors and to me it doesn't look great that way and one part is raw wood and needs to be painted. 5. There are "black" pieces used for threshold and under side pieces. I think it is an odd color to use with such light colors on the home but I think it looks fine for the door threshold but really strange and ugly under side sections. It looks like they are thresholds to walk on up to the windows. (Even worse that pieces shows inside and due to the material will need to be treated differently for painting ) 6. Lots of nail holes showing that will need to be filled 7.The flashing was showing under the door and it looked awful. When I told the installers that I really couldn't accept that they found a nice solution and fixed it. So that part turned out nicely. 8. They didn't clean the door or glass. NOT a huge deal for me in this case but I certainly feel that it should have been cleaned. If you are ordering windows or doors I'd highly suggest that you write CLEAN All on the contract. (BTW, on our first visit we did let Jeff know that one of our next projects was going to be replacing all of the old windows in our home.) 9. We sent Jeff pictures and invited him to stop by which he did. He just kept talking about how great he thought it looked and didn't seem to care about our opinions. 10. Another HUGE issue is that the following day I found out that I can't have any blinds or curtains installed on the door for privacy!!! Um, I sure could have used that info prior to ordering- thanks:( Therma-tru states that can void the warranty and that the solution would be to replace the new glass pieces and purchase new glass with the blinds inside! We would have for sure paid to have blinds inside if we had known of this issue. Even if I wanted to replace the new glass I still wouldn't be able to hang the custom made valances I had made!

Jeff and his team at Window Works were great to work with. We have an old home, built in the 1920's…read moreand Jeff took the time to talk to us about what style of windows would fit the classic look of the house. They turned out great. He walked us through his showroom and we were able to make choices based on our needs. With our old house, fitting on new windows so that they are straight, work with the aesthetic, and are installed PROPERLY is not a task I wanted to leave in the hands of just any old contractor. Window Works did a fantastic job.

We had Harland Windows and Doors install railings and a subfloor on our second floor 3 season room…read more They did a fantastic job - not only taking out the old railings but doing a great install on the new ones (with HOA approval). They were thorough, neat, worked well and went above and beyond to create a very aesthetic appearance. For the subfloor, they really knew their materials and process and did an excellent job.

We got all our windows replaced in 19 96 and are sliding glass doors. No issues whatsoever They…read morewere double-pained and eragon gas so I save a lot of money because the Sun won't come through and it keeps the cold out with the aircon gas and double paint windows and our neighbor in the back has hunting dogs and when they're barking you really can't hear them because it's also cuts the sound down from outside. 2023 we had some roller issues in our sliding glass doors and they came out and fixed it for free.

Marvin Windows are wonderful and we are happy with the product. Installation was great but I'm…read moregive 3 stars for several reason's. I kept getting told that they were waiting for parts but everything was ready. From quote to finish was almost six months for five windows. My complaint was the lack of respect Todd gave me. He refused to give me an invoice or even stop by to see if I enjoyed my experience. I know this outfit has a great reputation but for me I'll go with a company that is courteous and professional when I do the rest of my windows.

Everyone is very nervous about new windows and me especially. Are they any good, will they rush…read morethrough and do a crappy job, will they leave me with a mess, will they look nice? All these concerns and more. I'm a detail oriented guy that can find fault with just about everything, I know, not healthy. BUT, let me tell you while giving major praise and satisfaction thanks to Todd, the owner of Windows, Doors & More. His crew showed up 30 minutes prior to start time every day! I say "crew" BUT, these guys were true Craftsman and I mean Craftsman. The Team, Steve, Jacob, Ian, and Bill worked together like a fine tuned machine. A look and a nod in the place of words. WOW. Their personalities made it actually nice to have them around and working on my home. If you have a question, they stop what their doing, follow you, and listen intently with a true response. They even took extra care to help me and be certain my wood blinds would fit the new windows. Extra trim required, Not a problem. I look at these windows and completed installation with pleasing amazement. I'm not kidding, everything looks and operates beautifully. For a guy that's hard to please, I couldn't be happier. Also, their pricing is more than competitive and their products are top rated when you do the investigation. I addition, the painted commented that the woodwork was done and nailed the way it's supposed to be done unlike other work he has seen. Hats off to Todd and his team. Even now I look at these windows and smile in satisfaction. Thank you from the bottom of my heart.

From beginning to end they did a great job. I had them put in a huge wall of Bi-Fold doors to our…read moreliving room. Kim did a phenomenal job of staying in touch, even providing builders info if I needed it. She ended up quoting me 3 or 4 different sizes and worked over the course of 3 months to keep project going. Very professional and helpful. When it came time for install, the guys worked hard and finished in one day instead of two as quoted. Feel great about the product and the fact that the company will stand behind it. Will definitely use company again for any glass project I will have.

Great delivery team! Easy and professional call to order and delivery our 60" glasss for a wooden…read moretable . Perfecr

Very nice people, but honestly, the storm windows they installed appear to be not one bit better…read morethan the ones of my childhood 40 years ago--flimsy and go off track probably more often than not. They were the only option besides a much more upscale version, and I'm disappointed that the company reps didn't even talk about how likely these windows are to go off track when you try to raise and lower them.

Excellent work from Gerald Jones Co Inc on my new door. The quote was fair and the work was done…read moreahead of schedule. Workers were courteous and knowledgeable. Small adjustment needed on door latch was done on return visit at no charge. Highly recommend these guys for anyone looking for door work. PS - they also installed my new solar security night lights for very reasonable incremental charge.

I had some projects I needed help with and contacted Screen Medics. Steve called me back quickly,…read morewe discussed the projects with him giving so great recommendations. Took care of my projects. A-1 service. Lawrence

Sub par unfinished work. Very expensive. Refused to respond and fix shoddy work. Will have to go to…read morecourt. Stressful experience.