Use extreme caution with this shop. This isn't a one-off complaint--it's a pattern I've watched…read moredevelop. My employer and I used this garage for years for routine maintenance with generally acceptable results. Since they opened a second location, the consistency, transparency, and pricing have changed in ways that are hard to overlook. A company vehicle was returned to us with a stripped drain plug and an active oil leak after service. That's not a minor oversight--that's a fundamental failure. Soon after, I requested a quote for front brakes only on a 2021 Hyundai Palisade and was given an estimate of roughly $1,600. I sourced a complete upgraded brake set myself for $397 and completed the job without issue. Draw your own conclusions from that gap. Most recently, I brought in my wife's Subaru for tires, an oil change, and a noise diagnosis. The tires were installed, but the oil change and diagnostic were completely missed. I was told it "wasn't on the work order" and asked to bring the car back. That's a basic process failure. After returning the vehicle, I was told the issue was front wheel bearings and advised to replace both--quoted at approximately $1,000. I purchased the parts myself for $178, and standard labor time for this job is widely understood to be around 1.5 hours per side. When I asked for a clear breakdown of how that estimate was calculated--parts, labor hours, and rate--I was told their system could not provide that level of detail. That answer alone is concerning. If a shop can't explain how a four-figure repair is priced, that's a problem. At this point, the pattern is hard to ignore: Work not completed as requested Pricing that does not align with commonly accepted parts and labor ranges No meaningful transparency when questioned I have no issue paying for quality work. What I will not accept is unclear pricing, missed work, and answers that don't add up. If you're considering this shop, do your homework before approving any repairs. Take a few minutes to verify parts pricing and standard labor expectations. Without that, you may not realize how far off a quote actually is. Based on multiple recent experiences, I will not be returning.

My son's civic was overheating so I brought it into Route 11 to get checked out. I let them know…read morespecifically what diagnostics had been run at a previous shop before my son left for JMU, but they said they had to run (and charge) for their own diagnostics. I get that, so I agreed with the assumption they could resolve the issue. After review, they advised me the wrong coolant was in the car (which I have trouble believing because I've always bought the same coolant and never had an issue), they advised a coolant flush was needed, they said the fans were not working, and they let me know that there was an unrelated power steering leak. Additionally, they recommended I replace the upper and lower radiator hose. They said these were not an issue, but it was probably about time. I agreed to let them do everything except the upper and lower hose being they said they were fine and not leaking. I also agreed to a dye test which included putting dye in the power steering so they could find a leak. All of this was to the tune of roughly $1,000. A few days later they said it was ready and my son picked it up. I asked him what they said about the dye test and he said they did not say anything about. I called the shop and was told, oh yeah, he should bring it back in a few days so we can see if the dye is leaking. Unfortunately, I only found out about this because I called back in. Then a few days later the car was overheating again. My son takes it back and we are told the issue is the upper and lower radiator hoses. I asked how they were fine a few days ago when they were just a "recommendations" (that I declined), but now they are the root cause of the issue. They told me they watched it and now they see after it's been on a long time the hoses swell and leak. The explanation did not sit right with me, but I'm hours away and my 18 year old son needs his car so I let them do it for another $350. However, unfortunately again, my son drives 4 hours home a few days later and the car overheats. The shop texted me and called me that day asking how it was going and wanting me to come back and get some other work done. I responded it wasn't going well and the car was overheating still. I sent them photos of the coolant under the hood, but they stopped responding. I took it to a shop locally and they diagnosed it as a bad thermostat and the car has run smooth since. I wanted to like this shop as my brother recommended them, but unfortunately I cannot recommend them as the customer service is lacking. I'd advise to find a different shop for your car repairs.

requested the drivers video to report him for cursing me out and he said to "come back big boy" and…read morethen used multiple obscenities before saying I'm not getting the video and laughed before hanging up

Excellent value and work done right if the first time. I highly recommend this business.read more

Respectful, attentive, and thorough. Twice I've taken two different vehicles to Shenandoah…read moreAutomative (a 2017 Silverado and a 2020 Pilot) with issues that other automotive service centers "couldn't replicate." The techs at Shenandoah Automotive listened to my description of the problem and conferred with a network of other techs to which they are connected and diagnosed and fixed the issues. There may be other outstanding automotive service centers in Harrisonburg or the Shenandoah Valley, but it will be a long time before I find out who they are. I'm sticking with Shenandoah Automative.

They are so helpful and kind. My sons car broke down as he drove to FL from college in PA. Not…read moreworth fixing so we donated it to Make-A-Wish. This repair shop were great to work with and very fair pricing.

Rarely do I call a business and offer money for services and am treated with such rude pomposity. I…read morehave dealt with these people on two occasions, on each occasion they were rude and acted like they were doing me a favor, instead of rendering services for payment. On both occasions, when speaking with this company on the phone, it sounded like they were trying to talk me out of using them. Mission accomplished you guys are kind of useless. I spoke with different representatives each time I called, it is clearly a culture with this company not the case of having a rude .

I just want to say Thank you to Wes and Augusta Glass for the Great Job they did at my house on two…read moreWindows! One was a custom bedroom window that needed new glass and a kitchen window. Wes came took measurements and then came back and replaced the Glass. They BOTH look like new and you would never of known that anything had happened! Strongly recommend them for any glass or mirror work, I couldn't be more thrilled!!!!

Had some misfires on my F-150 they got me in. Fixed it up fast and for somewhat reasonable price.read more

Excellent service, nice people, great price, done quickly. My new repair shop! Spent too much money…read moreat another shop, charged me twice as much and issue was not resolved. I will definitely recommend!

Got nice friendly service from the owner, Ms Dale Layman, when I returned my U-Haul. Comfortable…read morechairs and two dogs for company.

These people will completely rip you off. I would not recommend doing business with them unless…read morethey are the only ones left on the planet. They charge approx 3 times what other tow companies charge.

This small business is fantastic! They worked with me to find an affordable solution to replace my…read morebumper

I have had two interactions with these folks. In one case I changed my mind a lot and ended up…read morehaving a smaller repair done. I the other case they kindly helped me price something I ended up not having done. In both cases this family business was more than polite. Super kind and friendly and helpful beyond anything I could have hoped for. And they work they did was great. Highly recommend!!

I could not be more pleased with the body work done on my 2006 Toyota to stop a long-time rust…read moreproblem that I had: two areas of advancing rust plus a good-sized rust hole. C & E fully abated all of the rust; the unsightly hole was beautifully repaired, and the car looks like new. Charlee's work also took care of a rattle coming from the area of the rust, so that I now enjoy a solidly quiet ride! Charlee and Edward are courteous, accommodating and fair and they rightly take pride in their excellent work. I am grateful and I highly recommend their services!

Last week I took my black 2004 Infiniti to C&E for trim work around the windows as the trim was…read morepeeling off and panels between the front and back windows were faded. When I picked up my vehicle, the transformation was amazing. My car looked brand new. They even removed and cleaned the covers over the headlights. Highly recommend this auto shop. They do excellent work.