Josh: Maintenance Manager/Windsor if Hopkinton MA Josh is a very professional and detailed oriented personnel. His professionalism and customer service aptitude are outstanding and so far the best experience I had since residing at Windsor of Hopkinton MA. Josh listened to my concerns and approached the issues, then guide me through the pros and cons of the heating system. I moved in the apartment one year ago while living with no heat in half of the apartment but Josh made my experience so welcoming ! I wish I had this experience when I first moved in then I would not have all these anxieties while living at Windsor of Hopkinton MA. Thank you Josh! I hope the rest of the team observed your professionalism and passion to be of service which enables residents to feel at home! read more

I moved into Windsor at Hopkinton in 2022 and will be leaving in 2026. Over the course of my tenancy, my experience has been deeply disappointing, and I feel it is important to share this review for anyone considering this community especially families. Maintenance services are adequate at times, but consistency and urgency are major issues. On two separate occasions, the air filter in my apartment was left unchanged. One of these incidents caused the AC unit to trigger an alarm at 3:00 AM, waking both my newborn and I . Despite the urgency, no one arrived for nearly two hours to resolve the issue minding you the alarm was still going off. Additionally, I experienced a bug infestation that required my apartment to be exterminated twice. I have never lived in any residence--apartment or otherwise--that had roaches or similar issues. After speaking with multiple neighbors, it became clear that this is not an isolated problem; there appears to be a widespread roach infestation throughout the property. Repairs are often handled with little to no urgency. At one point, my apartment key stopped working, forcing me to leave my unit unlocked for three days whenever I had to leave. This was a serious safety concern, yet it was not treated as a priority by management. The apartments themselves are poorly constructed. During the winter months, the units become extremely cold, regardless of heating efforts. Police are frequently called to the property, hallways often smell of trash and animals, and there are no security cameras monitoring the parking areas. When my car was hit, there was no footage or accountability. There is also a high likelihood of vehicle break-ins. The leasing office experience is particularly frustrating. Staff members often provide conflicting information, and it is difficult to get clear or accurate answers. Transferring units is unnecessarily complicated and stressful. When your lease ends, tenants are given very limited and expensive options: * Re-sign for another full year * Pay a $2,500 lease termination fee * Or go month-to-month for over $4,000 per month If you request a unit transfer, there is an additional $2,500 transfer fee, and tenants are required to undergo a new credit check and screening, regardless of how long they have lived in the community. Once notice to vacate is submitted, it cannot be rescinded. In my case, I experienced a personal emergency and needed to remain in my unit after giving notice. I was informed that my apartment had already been re-rented within days. Management stated they could ask the incoming tenant to move to a different unit with the same layout; however, this seemed unlikely, especially given that another identical unit was already available for the same move-in date. Ultimately, this situation is leaving my baby and I without housing, which was extremely distressing. Tenants are expected to return units in their original condition, which is reasonable. However, management also offers paid cleaning services to restore the unit to "move-in condition," raising concerns about whether apartments are properly deep-cleaned before new tenants move in, or if minimal work is done before repainting and re-renting units. I was a responsible, quiet tenant who caused no issues and rarely complained. It is unfortunate that I feel compelled to leave a review like this, but residents are paying significant amounts of money for housing marketed as "luxury." Voucher or not, tenants should not be treated this way. Those using housing vouchers, in particular, appear to be treated unfairly. Finally, many of the positive reviews seem inauthentic, and management responses often appear focused on protecting their image rather than addressing tenant concerns. I strongly encourage prospective renters to thoroughly research and consider other options before committing to this property. read more

This week, I experienced an alarming and unacceptable situation in the common areas of Windsor condominium. A man, visibly under the influence of drugs, began acting in an extremely aggressive manner. He punched the glass door violently, forced it open, and entered the space I was in, yelling profanities and moving in an intimidating way. His aggression escalated because, for safety reasons, I did not open the door for him, as he did not have a resident key. When I reported the incident to the management, the man was removed from the specific area I was in, but, shockingly, was not expelled from the condominium nor was the police called. He continued to roam the premises, behaving aggressively, yelling, and falling to the ground, putting all residents at risk. At no point were effective measures taken to protect us. Later this week, the situation happened again. He returned, aggressively punching glass doors near the gym to gain entry. Despite being a clear danger, the condominium management stated that residents should call the police if they feel unsafe. This response is unacceptable. I now feel unable to use the common areas safely, especially with my young children. Meanwhile, an aggressive and intoxicated individual, a guest of a resident, roams freely without supervision. This is a private space that should prioritize residents' safety, but surveillance cameras and evidence of his dangerous behavior have not been used to prevent his access. Windsor is negligently prioritizing the freedom of movement of an aggressor over the safety and liberty of its residents. This behavior is unacceptable and puts everyone--adults, children, and staff--at risk. read more

We has sold our home in Hopkinton and moved into Windsor in 2021 and have just left due to overpricing and many other issues that made us feel uncomfortable. We paid $3,400 per month for a luxury apartment complex. It stopped feeling that way. Please read because looking back I wish we never moved in. PROS: -Hopkinton schools are highly rated. -The maintenance staff, particularly Josh, is the best!! -The loft apartments are a good size -Easy access to 495 -The pool and gym are highlights but you pay for them CONS: Read carefully!!! -Gun range is HORRIBLE! It is upsetting and disturbing to your quality of life! i had to put on the TV just to keep the stress of the noise pollution at a minimum. It can be very loud and it will echo. Homeowners in town have complained who live near them to no avail. -Police have been to the buildings on numerous occasions and the guy who lives across from my "luxury apartment was arrested"!! -Soundproofing is awful as you can hear everyone clearly outside. -Managed turnover rate seemed constant. -I had no support from management when they moved in a couple with two small children. Our final year was so upsetting as I reported their arguments and vile language. They would often berate and yell and swear at their children and we had no support. Other neighbors also complained. Their apartment smelled and they often left trash along the carpets. The guy was arrested but she had a new man move in about a month later who was just as awful. -Parking is very difficult to find after 7-8 pm. -The cleanliness and upkeep of the grounds and buildings has declined. -It is simply not worth the rent they are charging and if I were you reading this review I would be very cautious about moving into Windsor of Hopkinton!! I wish I listened to past reviews!!! Sherri read more

Hopkinton by Windsor has a great maintenance staff. Other than that, don't let yourself be amazed by the main lobby area which is nice but it's well apart of the actual apartment's quality. Please refer to the list of Pros and Cons for your consideration before renting an apartment: Pros: *Great school district - Hopkinton Schools district came in 2nd place in MA in 2019, if you have kids, it's a great advantage for you to consider the Hopkinton area. *Great Maintenance staff - Friendly maintenance staff, with genuine people that will fix any issue that you report. *Walking distance to good places - You have parks and a small mall with restaurants and medical offices that are convenient. *Easy to get to places - easy access to 495. Cons: *Gun Range near - Although this is something that the property management makes you aware, you should go a day that the actual gun shots are happening. The management staff told us that it wasn't something to worry about and that you could barely hear it. That's not true, you will hear gun shots almost through the entire day, specially during summer. It's not comfortable at all, and if you have dogs, it's something that will disturb them, and you must close everything, so you can barely hear them. *Poor quality construction: Walls and doors are made from cheap materials, and for the highly priced that you pay, is something to take in consideration. *You hear everything from your neighbors - You hear almost every step from your upstairs neighbors, and their washing machine when doing laundry. Once our downstairs neighbor called the police on us because of noise, and it was our washing machine. Also, in another occasion we were called the police because of our kids "playing" at 11am. Our upstairs neighbor played the drums after 11pm at night, and we literally couldn't sleep, unfortunately we had to call the police as well. In another occasion, a woman with a restriction order was banging a door trying to get in at an apartment at 2am. *Limited Parking - If you get to your apartment after 6pm, its hard to find a parking spot, and you must likely have to park really far, unless of course you pay for a garage which approximately an extra $200. *Expensive to have your pet - If you want to have your dog, you'll have to pay an extra $100 a month per dog. *Valet Trash - Although a convenience benefit, since there is no limit of how much trash you can put in from your apartment, the hallways are disgusting after 6pm Mon through Thursday. Everyone's trash is outside and its smells. At first, we thought it was a good idea until we live it and encounter the smell. Make sure you take a tour when the trash is outside. read more

1. No Parking for Residents 2. Very Tight Property Layout (your car will be dinged or scratched) 3. Fob issues (Building Access Lock Out) 4. Paper thin apartment insulation. Noise widely heard 5. No areas for children to play. 6. Police and Fire Department frequently visit. 7. Gun Shooting range in your backyard. Total Cost for the Luxury Lifestyle $2900 per month! read more

Where do I start I moved in when this was Modera it was nice staff was ok...Now the Windsor took over let's say I ran into a personal issue and the staff was more then helpful from Management to Maintenance there a pleasant staff. I cant thank Michelle and Windsor for doing anything to always help me. Dont be discouraged by rent . Great people , great environment and people that care ...genuinely care. Thanks again always one of your favorite tenants lol.! I'd give 10 stars if I could! read more

Couldn't leave no stars. Do not live here. I'm a current tenant leaving before my lease is up. We have had an ongoing noise issue with our neighbors (pounding loud bass every night until 3am). Windsor has done NOTHING. They claim they sent emails. This has been going on for months despite us calling the police. Given how much we pay in rent every month you think they would handle these complaints seriously since it is also a breach of the lease contract. I suggest going up the street to Cirrus- cheaper and just as nice. Maybe they have a backbone when it comes to dealing with distruptive tenants. We also informed them that we were not renewing our lease due to this issue. Michelle the leasing agent just responded with a list of things to do before we move out, did not try in any way to remedy the situation. Best advice, rent elsewhere. read more