Josh: Maintenance Manager/Windsor if Hopkinton MA Josh is a…read morevery professional and detailed oriented personnel. His professionalism and customer service aptitude are outstanding and so far the best experience I had since residing at Windsor of Hopkinton MA. Josh listened to my concerns and approached the issues, then guide me through the pros and cons of the heating system. I moved in the apartment one year ago while living with no heat in half of the apartment but Josh made my experience so welcoming ! I wish I had this experience when I first moved in then I would not have all these anxieties while living at Windsor of Hopkinton MA. Thank you Josh! I hope the rest of the team observed your professionalism and passion to be of service which enables residents to feel at home!

I moved into Windsor at Hopkinton in 2022 and will be leaving in 2026. Over the course of my…read moretenancy, my experience has been deeply disappointing, and I feel it is important to share this review for anyone considering this community especially families. Maintenance services are adequate at times, but consistency and urgency are major issues. On two separate occasions, the air filter in my apartment was left unchanged. One of these incidents caused the AC unit to trigger an alarm at 3:00 AM, waking both my newborn and I . Despite the urgency, no one arrived for nearly two hours to resolve the issue minding you the alarm was still going off. Additionally, I experienced a bug infestation that required my apartment to be exterminated twice. I have never lived in any residence--apartment or otherwise--that had roaches or similar issues. After speaking with multiple neighbors, it became clear that this is not an isolated problem; there appears to be a widespread roach infestation throughout the property. Repairs are often handled with little to no urgency. At one point, my apartment key stopped working, forcing me to leave my unit unlocked for three days whenever I had to leave. This was a serious safety concern, yet it was not treated as a priority by management. The apartments themselves are poorly constructed. During the winter months, the units become extremely cold, regardless of heating efforts. Police are frequently called to the property, hallways often smell of trash and animals, and there are no security cameras monitoring the parking areas. When my car was hit, there was no footage or accountability. There is also a high likelihood of vehicle break-ins. The leasing office experience is particularly frustrating. Staff members often provide conflicting information, and it is difficult to get clear or accurate answers. Transferring units is unnecessarily complicated and stressful. When your lease ends, tenants are given very limited and expensive options: * Re-sign for another full year * Pay a $2,500 lease termination fee * Or go month-to-month for over $4,000 per month If you request a unit transfer, there is an additional $2,500 transfer fee, and tenants are required to undergo a new credit check and screening, regardless of how long they have lived in the community. Once notice to vacate is submitted, it cannot be rescinded. In my case, I experienced a personal emergency and needed to remain in my unit after giving notice. I was informed that my apartment had already been re-rented within days. Management stated they could ask the incoming tenant to move to a different unit with the same layout; however, this seemed unlikely, especially given that another identical unit was already available for the same move-in date. Ultimately, this situation is leaving my baby and I without housing, which was extremely distressing. Tenants are expected to return units in their original condition, which is reasonable. However, management also offers paid cleaning services to restore the unit to "move-in condition," raising concerns about whether apartments are properly deep-cleaned before new tenants move in, or if minimal work is done before repainting and re-renting units. I was a responsible, quiet tenant who caused no issues and rarely complained. It is unfortunate that I feel compelled to leave a review like this, but residents are paying significant amounts of money for housing marketed as "luxury." Voucher or not, tenants should not be treated this way. Those using housing vouchers, in particular, appear to be treated unfairly. Finally, many of the positive reviews seem inauthentic, and management responses often appear focused on protecting their image rather than addressing tenant concerns. I strongly encourage prospective renters to thoroughly research and consider other options before committing to this property.

Jenn and the entire staff at Madison Place are just incredible. We have truly enjoyed our time…read morehere at MP. While there have been a few 'growing' pains in our new apartment, the staff has taken care of everything. They are very professional and haven gone out of their way to ensure that our new home is perfect. Parking can fill up in the early evening, but other than that, absolutely nothing but great things to say about the staff and apartments!

The apartment complex offers spacious floor plans and well-designed living spaces, which have been…read moresome of the highlights of our experience here. The apartments themselves are comfortable, and the property is generally well maintained. Unfortunately, there are several ongoing issues that have added unnecessary stress to daily living. The biggest concern is parking. There is no assigned parking, and despite paying a significant amount in rent, residents often return home to find no available spaces near their building. It is not uncommon to have to park on the opposite side of the complex and walk a considerable distance home, which can be especially frustrating after a long day or during bad weather. Another issue is the trash and recycling situation. There is only one centralized trash disposal area serving the entire complex. On weekends, when trash collection does not occur, the dumpsters frequently overflow, with garbage and recycling accumulating outside the containers. This creates unpleasant odors, appears unhygienic, and raises concerns about attracting rodents and pests. Additionally, there appears to be inconsistent enforcement of parking rules. We have observed individuals parking in handicap-designated spaces without displaying the required handicap placards or license plates, seemingly without consequence. This is concerning and unfair to residents who genuinely need those spaces. While the apartments themselves are nice and spacious, improvements in parking management, waste collection, and rule enforcement would significantly improve the overall resident experience.

Today Sunday 8/3 I had 17 bees flying around the inside of the window. I called maintenance for an…read moreemergency arrival. Greg came in on his day off, even though he was on call. Before I realized it there was a knock on the door and Greg came in sprayed the outside vent then took the vents in the kitchen and bathroom and sprayed them thoroughly. Needless to say he did an amazing job. I haven't seen a bee the rest of the day. Thank you Greg for doing a spectacular job and being here within an hour when I needed you.

From the owner: Welcome home to The Quill, a relaxing retreat located 45 minutes from the hubbub of Boston. At The…read moreQuill Apartments, you can soak up the best of Milford with plush comforts and designer style at every turn. The Quill offers spacious 1, 2, and 3 bedroom floor plans with modern amenities that expand your living space beyond your front door and throughout our garden-style community. Contact us for more information on our luxe Milford, MA apartments.

We have had a great experience with CJL over the past 4 years. The team is always responsive,…read morefriendly, and happy to help in a timely manner. Shout out to Caren K. who has been a huge help with our lease renewal, always making sure we stay informed and updated throughout the entire process. Overall an excellent team to have as a renter in Massachusetts!

Tim at CJL recently helped us with the sale of our family home. It was an unusual property and he…read moredid a great job of marketing it to the appropriate buyers. He worked very hard throughout the process, keeping us informed every step of the way. We were surprised at how fast things happened, but all for the best. Tim's professional and friendly manner made him a pleasure to work with. I would not hesitate to recommend Tim and CJL!

Having lived here for a year now, I am ready for a change but unfortunately staying for another…read moreyear (because well, moving stinks). My biggest issue is the maintenance (or lack there of) with the property grounds. The roads are HORRID. New potholes every month and they are patched very poorly or not patched at all. There are NO stop signs along the property so you always have to be on the watch for people taking turns without signals or stopping. There is definitely a shortage of trash cans/doggy waste bins around the property or they are always overflowing with trash, literally. The apartment was extremely clean and well-kept when we first moved in so no issues or complaints there. Love love love the in-unit washer/dryer so that was a big selling point. But beware - you can hear absolutely everything from your neighbors and others in the building. We have had several issues with our neighbors and no matter how much some of us complain to management it seems as though nothing has changed (of course they can't control others' behaviors). The office staff is amazing though - they are always ready and willing to help and are very prompt in returning calls and helping you out. The maintenance staff answers calls and requests quickly but watch out for them in their carts - I have witnessed several of them almost hit people/pets/cars because they are flying around the property so fast. I see many dogs cower in fear anytime they even look at the carts now. It is a good apartment complex for a short-term solution, but not a place I could live in permanently or would recommend to people who don't like kids, because all you hear all day is yelling and screaming, and it seems as though a lot of cars have been vandalized recently.

My year living at The Groves in Milford was, in my experience, the worst year I've ever spent…read moreliving in an apartment complex. You pay luxury prices to be treated terribly. We spent the whole year complaining about the unlivable heat in the apartment (due to living on top of the boiler room), spending huge electric bills to counteract the heat, having to use AC units year round, and dealing with disruptive neighbors around the clock. I could go on forever about all of the awful experiences I had living here, from children running loose in the parking lot asking me for money to buy bikes, to management being impossible to contact unless you're lucky enough to go to the office when they're actually in person. However, I only have so much precious time left on earth. If you're moving to Milford, go ANYWHERE ELSE!! This place is not worth it for the treatment and experience you will receive.

I currently live here. They are a pretty good community…read more It took them a very long time to redo the community center, but now it is beautiful. It is very quiet. All of your packages go to the leasing office, which is open most days. Maintenance team usually comes with three days when you need them. You can pay for rent online. They do snow removal. No recycling. Heat , hot water, trash, and parking included. The elevator is terrible and I constantly feel like I'm on an episode of BBT... That's my only true complaint. But overall, they are pretty good!

I live here since last summer and it's so quiet. I get up early to drive to work close by and I…read morecan't hear anyone around me when I'm home. I enjoy the gym and the pool in the summer. Neighbors are good and the place is managed very well. Easy living and the apartment I have was renovated, it looks great.

This used to be a great place to live, but things changed significantly under new management…read more Communication is lacking, and repeated attempts to resolve issues were ignored. Instead of working with long-term tenants, management escalated the situation unnecessarily. I've submitted a formal complaint to both on-site and property management and will be taking further action.

Once again the maintenance crew at Ellington Metro West did not disappoint. They responded quickly…read moreto the repair request and promptly fixed the issue. Professional and reliable.

Pests: Every season there is a new pest in our apartment…read more Whether it's ants, earwigs, spiders, and now MICE ! :( We keep our apartment tidy and they still come. I would hope Windsor Ridge apartments were sealed properly, guess not since critters always find their way in. There was also a bee nest outside the window, inside of the brick. We called the team to deal with it, but I'm not sure if they did. It was there for a year. Central air: The central air does not work in the upstairs of the apartment. We bought a digital thermometer for upstairs and it's always 10 degrees hotter upstairs than it is downstairs in the summer, freezing in the winter. Fire alarms: The fire alarm always goes off in the summer for no reason. Even when they replace it with a new one, it still happens. Clearly they need better fire alarm systems, because it's frustrating getting woken up in the middle of the night for no reason. ---- With all this being said, please know that the maintenance team is super nice and friendly - they always do what they can. I just wish corporate took better care of these buildings, especially since we're paying such a luxury premium ($3000, utilities not included) to live here.

The apartment was nice, but that is the only good thing about this community. The main issues are…read moreoutlined as follows: - The maintenance system switched to an automated one. Now some AI bot decides how much information you need to send them. They wouldn't come fix a light because we hadn't taken a picture of it for example. - They raise the rent on you significantly after your first year. We started at $3450 per month, then got ours raised to $3900 if we wanted to stay. Our same apartment is now available for $3200. - Management is professional, but ultimately unhelpful. Overall, we were disappointed with Windsor. I think anyone would be better off avoiding this place.