This was a long time ago, so I don't feel the need to elaborate much more. I do want to clarify however, since I was accused is sneaking out, which wasn't the case and attempts to discredit my review. As I mentioned, they made me late for my appointment because they arrived significantly late! I told them as they were inspecting , and before they were packed up that I would need to rush out as soon as possible, and at the time they seemed to understand this and agreed. Many, and at that time, most service providers I was working with either settled up by mail or phone. Given that I had spoken to them in advance, I think it's very unfair to characterize my leaving quickly as sneaking out! If this is what the office manager who called me thought, that might explain why she was so rude and nasty to me. This experience would have been significantly less painful without her contribution. I also want to add that I took her call the moment I arrived back from my appointment. I didn't avoid her, and I paid in full even though I was no better off than when I had started. Much worse, in fact, for having a very unsettling experience. I feel it's necessary to add these details because the owner is so vigorously trying to discredit me. read more

We discovered a wet, gaping hole in our basement under our first floor (the one and only!) bathroom. After a bit of shopping around, we discovered that most plumbers either never call back to follow up on needing a repair estimate, or if they do, their estimate will be very high. Max and Windy City Rooter, on the other hand, were fast, communicative, and gave me an estimate that came in at exactly half of another I had gotten. Max went above and beyond in his estimate, ideas, and advice, and clearly showed us that he knows his stuff and doesn't play around. We did have him do the repairs, which (as he forewarned) were more complicated than we first thought/hoped they would be, but he and Joe were professional, quick, as clean as possible; and the higher bill still came in at a very reasonable price. We are planning a more extensive repair project in that bathroom and will be going straight to these guys to do all of the plumbing work, because we have no doubt it will be done right, and for a fair price. read more

My bathtub and bathroom sink had slowed down greatly and I knew I wanted to get it taken care of before it stopped completely. I have used Windy City Rooter in the past and knew they were the ones to call when I had to get this job done. I called and had an appointment set up for the next day. A little while later they called me back when they had an earlier appointment opening for the same day and they asked if they could said someone out my way (even better) Brian came in and assessed the job and quoted me the price and then brought in his partner and his equipment and got right to work. Within the hour they were done and things were flowing perfectly. Can't ask for better service. They are Covid-19 compliant and very courteous/professional. Would definitely recommend! read more

I need to stop and say THANK YOU to Jessica,Brian, Cody and Dan for making our plumbing experience superior. I was definitely in a pickle and needed a plumber that would provide a video of the sewer line inspection. My clients had paid for one inspection and that inspector did not provide the video after he said he would. And then Windy City came to the rescue. Caring compassionate knowledgeable and absolutely the best in the business. My clients and I noted the additional information above and beyond just a sewer line inspection Brian provided and the suggestions he made to help them keep their home water free and from backing up in the future. It certainly was a pleasure meeting Brian and Cody. I did take a stack of business cards to share with my friends and family. They have the right tools and knowledge for any leak or plumbing issue. Of course the professionalism and kindness was above the competition, you kind of can tell they enjoy what they do and the service they provide. read more

Max and his team are amazing!!! I had a pipe separate under the building, which was causing backups. He used his camera to show me exactly where the issue was, thoroughly explained how he could fix it, and made me feel at ease. I live out of state, so he was in constant contact via text and email, photographing the job at each step, to reassure me of the progress. He and his team worked with my tenants to schedule each day, were on time or early, and took the utmost care to work clean. They protected the floors, furniture, and left the apartment clean daily. I would HIGHLY recommend Windy City to anyone who needs plumbing done. Many owners show up to get the job and then to get paid - not Max.! He arranged his schedule to ensure he was there for the project, in its entirety. read more

So very happy with the service from these guys! Had to use 4 plumbing companies in the past 2 months, but finally chose the right company. Vince and his coworker were both great and knowledgeable. I know who I will be using from here on out. Thanks again! read more

I rarely write reviews, so hopefully this is a testament to how good these guys really are. If you're reading this, it's probably because you're like me. There's an issue (possibly major) and the problem is out of your skill set. You're freaking out and don't want to get stiffed financially. You're not sure who to trust. Enter Max...and Windy City Rooter (WCR). The first time Max came to see our issue, he put our mind to ease immediately. He knew exactly where we needed to start and was very honest with what issues may present itself. He was 100% honest and was never pushy. He took his time to help us understand what could be the problem. There was no way to predict all the issues we had, but Max, and his son Cort, were there to explain and calm our worries whenever the next issue came. Cort was on scene every day and was amazing to work with. In the end, we had: cracked sewer on our property which revealed a broken city water line at the B-Box which revealed a cracked water line on our property, which revealed more cracked sewer lines from our property to the street. Besides all that, we needed our catch basin cleaned out (probably first time in 100 years!), our sump pump rerouted, and we still needed to install a cleanout in the front yard...which I JUST got done landscaping. The situation was overwhelming. Besides all those headaches, the bill ended up being way higher than we were prepared to pay, BUT Max did mention that it was a possibility. Even though he mentioned it, he helped us with discounts and was an integral part in dealing with our insurance. When I first filed a claim with our insurance company, Max said to patch him in 3-way on the call and he can help explain the issues. I would've had no idea how to explain everything to them. Again, Max was patient and knew EXACTLY how to deal with them several times over the following 9 days. Insurance tried their hardest not to pay, but Max took his time to explain everything to them and provided them with all the pictures and documents they needed. The best about all this extra help was that there was no extra charge for this. That's Max. Insurance ended up paying for 55% of our total cost, which Max predicted. I'd say the best thing about Max, Cort, and the whole WCR team is their responsiveness. Any time I had a question, I'd text Max or Cort and they got back to me almost right away. During this whole ordeal, I was able to text Max from 6am-11pm and he was never evasive or made me feel like I was being intrusive. I emphatically recommend Windy City Rooters for any plumbing need you have. Honestly, I wouldn't call or trust anyone else in the future. read more

My family had a plumbing emergency and reached out to multiple plumbing companies in the North Shore area. Windy City Rooter was the first to show up but while he arrived, we had another (more affordable) plumber call and say that he was on the way. My wife decided to tell the plumber from Windy City Rooter that she didn't need his service since we had another plumber on the way. That 2nd plumber tried to work on the clog in our main sewer but was unsuccessful. He recommended calling another company more capable of handling heavy duty repairs. My wife decided to call Windy City Rooter back and within an hour and a half, they showed up for the 2nd time, this time with Max the owner. I feel that most plumbing companies would not have returned after being turned away initially. We were appreciative that Max and his company came back. Within an hour, Max and his son assessed the cause of our problems. We needed a complete sewer line replacement due to terrible root issues and a collapsed pipe He walked me through multiple options and the various costs for each. We made the decision to go ahead with WCR after getting approval from our insurance company. Max and his company were quick to organize and plan out the repair. Early the next morning, one of Max's sons, Cort, showed up bright and early with a crew of men and heavy machinery to start working. The guys were all prompt, professional, and friendly. Within a few days, their crew was able to finish a complete sewer replacement which would have taken over a week for most other companies. Throughout the process, Max was on the phone keeping me updated and even constantly communicating with the claims adjuster. My family has the utmost respect for Max and his company because of their responsiveness, quality of work, speed, and overall affordability. We highly recommend them to anyone who has plumbing needs. read more

So grateful! I messaged Windy City yesterday Nd they had gotten back to me in less then 2 hours and were able to set up an appointment for the next morning. They were able to get here by 8 am and were done by 8:40. I had another plumber come out the day before and they were here for 3 hours and couldn't fix it. Called Windy City and they were able to fix it in 40 mins. Guys were super nice and kept me informed which I do like a lot. I am so happy to have my bathroom back and working. read more

Nice work, very professional. Fair price, although plumbing work is not cheap, I could not repair this leak in the wall.

I have worked with Windy City Rooter a number of times on some bigger projects and they've always done a great job. I trust Max and would definitely pass their name on to anyone looking for good work done by someone they can trust! read more

Had my son call them out after hearing all their radio advertisements that made them sound like a great company. Not the case at all, they came out and charged $479 to rod out a toilet drain, they were there approximately 20 min as I had already removed the toilet prior to them coming out. My kid didn't know any better and went along with price, when finished they proceeded to tell him that if he wanted them to reinstall toilet it would be an additional $79. I went back and reinstalled toilet. Ever again, I can't see how this company is even still in business!! read more

We have all heard the commercials, "we drain your pipes, not your wallet". Do yourselves a favor get 2 estimates before any work is done. WCR was 60% higher, yes you read that right, more than double the cost of a local plumber. I had the work done by a local plumber and saved hundreds. The local plumber did a great job as well. WCR is way overpriced. read more

I will send my complaint to Better Business Bureau. This clearly is your "We drain your pipes and not your wallet" moto comes from. Very poor response and customer service... read more

We purchased a new home that has some plumbing challenges. I called Windy City for a consultation, and Shannon met with us the same day. I was concerned that the consultation would be a push for expensive services, but that was not the case. Shannon walked through the house with us and pointed out areas that could be an issue in the future, and ideas for preventative measures to take. These suggestions did not involve immediate revenue for his company, but showed us that he had our best interest in mind. For that reason, I will call Windy City first when service is needed. I will come back later to review their actual work, but I was impressed with this customer focused initial approach. read more

So I'm very aware that my review is out of the norm. I know this because I read ALL reviews prior to hiring someone new, and I hired Windy City Rooter based on the fantastic reviews. Unfortunately, my experience was anything but fantastic. I am writing this review 1 year and 2 months after they came out to our newly purchased home (I waited a year because I didn't want to write a negative review if what they said actually came to pass. Spoiler alert: it didn't). Windy City Rooter came out to my home in August of 2019. My boyfriend and I had just purchased a new home, and I was 7 months pregnant (and huge) . We had purchased a brand new washer/dryer set for the basement, but after a few washes, water started coming up from a pipe in the basement. After doing some research, I called WCR and they came out. It was just me at the house due to my boyfriend's work hours. They arrived and rodded out the pipe and looked in the pipe with a camera and everything was great. Until they decided to tell me (falsely) that our pipes were back-flowing water back towards our home and that this was the reason for the water in our basement. They stated that they could excavate the basement and fix the pipes, as well as put an access point (completely unnecessary) to the plumbing out in the front yard - all for $16k. They stated that we didn't have to go along with their recommendation, but that we should only dispense small amounts of water each day and really only run 1 water dispensing appliance per day (e.g. If I ran a load of laundry, they recommended I not take a shower or do the dishes that same day!) We had just bought a new house and were expecting a new baby and I probably looked like I was ready to pop.....and they wanted to take advantage of us and cheat us out of $16k. And how do I know that they were trying to cheat us? We had two additional plumbing companies come out to house for 2nd and 3rd opinions - they were shocked that we were told we had this issue because we in fact didn't. 1 year and 2 months later, we have never had water in the basement again. Liars. Stay away. In response to your reply: 1. You use the word "alleged" like I'm lying about this happening. I really hope people have better things to do than come up with fake incidents - I for one, do not. 2. I can't tell you why there's nothing in your system about this quote. The fact that there's nothing in your system along with the fact that your plumber told me THE OPPOSITE of what should have been done for this issue per your response (I was told to use less water instead of more), has 100% confirmed my suspicion that he was trying to take advantage of me being an anxious, pregnant, woman with close to zero knowledge about plumbing. And THIS is why I wrote this review - to prevent another unsuspecting woman from being taken advantage of. 3. Yes, we hired two different companies that each charged us $100 to stick their camera into the pipes. Why did I wait a year if 2 companies stated the issue was nonexistent? Like I said above, I'm a bit anxious and a part of me has been worried that your company would end up being right - in that case, I wouldn't want to write a negative review. 4. You are correct - we have not seen water since so they did an excellent job clearing the blockage. read more

I had an issue with my toilet and wasn't getting anywhere figuring out myself. Windy City Rooter came out and diagnosed the issue quickly. James offered a simple solution that saved me time and money. Even though I ended up not needing a pro for the fix, WCR will be my first call the next time I have an issue.. read more

Max and Randy really fixed my condo up quick. They arrived on time, conducted a pressure test, and cleaned 7 drains and 2 toilets in about 25 minutes, start to finish! Max (the owner) is someone you can tell takes pride in his work and will go the extra mile to develop a lasting relationship. Windy City Rooter gained my business as a customer for life. Highly recommended. $$$$ read more

I want to thank Max & Windy City Rooter for having just completed the fix of a major sewer problem for us. From the start, the transparency and diligence was outstanding. They kept us informed daily of the status, and were always available for any questions we had along the way. We will definitely use them again if we have any other problem or need any maintenance! read more

They came for a estimate and broke more pipes. then tried to charge us over $5500 to fix what they broke.

Called Windy City rooter because I bought a floor model jacuzzi off of craigslist that was missing parts. I had explained my situation to the woman on the phone and told her to make sure she could help me because I had called other plumbing company's and they told me that most places wouldn't be able to help, she said that they do that all the time and they would be able to help me out. I made an appointment on Thursday and took off work to make it only to be told they are too busy and that they could be there first thing Friday at 7:30. I called them this morning to be told the appointment was to be from 8-10 which wasn't a big deal I would j grab breakfast. The guy eventually came only to tell me he wouldn't be the guy to install the tub and that they don't really do that kind of thing. I'm in the trades and the tub is Mostly ready I have the water heater right below it and it's all framed out but non attached I just need work on the actual tub. I talked to his boss only to have him tell me that they don't do that kind of thing, deny blowing me off on Thursday then giving me an outlandish quote of 2600$ to do it on Monday even though I had already taken two days off of work to put in the tub without the guarantee of him being able to hook up the jets. this is a 1000$ job and I only bought the tub for 400$ why on gods green earth would I spend 2600$ when I could just buy A new tub and install it for 1400$. Conclusion, do not call these people! read more

I used Windy City Rooter for the second time as I needed a plumber, again. Again, Max came out but this time I was here and able to physically meet him. He's a nice guy and a professional plumber. He had his young assistant with him. They did a great job and we're finished in ten minutes. The focal point of this review is to let the reader know some important, yelp related issues: In the past, I have used "Your Helpful Plumber" and I did call them for an estimate today, as well as calling Max and Windy City Rooter. Anyway, Windy City Rooter gave me an estimate of $149.00 and DELIVERED on the $149.00. "Your Helpful Plumber" gave me an estimate of "$225.00 - $275.00." Another time I got an estimate form YHP to move the hose to the other side of the building for "Well over $1,000." Windy City gave me a quote for $650.00 and delivered on the $650.00. Obviously I went with Max/Windy City Rooter and I'm glad I did. Great job, Max! read more

AVOID AT ALL COSTS, had to cancel a job and a check because they refused to do the work, and wanted to keep my money for 2 weeks before they would process a refund. BEWARE OF THIS COMPANY! Max was rude, screaming obscenities at both me and my wife on two separate calls. This guy is a real piece of work, BEWARE!!! read more

They were early the first appointment. They were friendly and professional. I asked them to check over another persons work and they kinda did it, but they missed some spots and I had to call them again. They wound up having to replace the work the other plumber had done. They were not on time for that call, but they were friendly, professional and I would definitely call them again. It has only been two weeks but so far everything they have done has been fine. They unclogged a kitchen and bathroom drain and installed a gas heater. read more

So I wanted to wait awhile to be able to assess the quality of work they performed before I reviewed windy city rooter. Max was prompt in coming out for and giving me an estimate to install a sump pump and discontinuing our antiquated catch basin. He didn't hesitate to take on the project and tackle the issue. With the heavy rainfalls and small residential lot we have, there was leaking and cracking in our basement. Max was also very patient answering all of my questions and clarifying things if I didn't understand. I haven't had any leaking since then and I also had him upgrade my other existing sump (on the other end of the house) to his preferred zoeller manufacturer that houses a marine battery that doesn't need the hassle of refilling with distilled water. I am more at ease when it rains! I also use his company to camera our sewer system regularly to check for tree roots or blockages because we have a massive tree in our front parkway. Thanks again to Max and his workers! read more

Great service, very efficient and reasonable pricing compared to many plumbers. Totally trust their work and they don't oversell services. Will keep and highly recommend as our plumbing service for Reggies in Chicago IL. read more

I called the company for a clogged tub. I tried to unclog it my self but could not. I was told the plumber would be at my house between 8:00 and 10:00 AM. After several calls from the company telling me the plumber was behind schedule, the plumber arrived at around 1:30 PM. The plumber told me the cost up front to rod out the tub and he also looked at the pipes. It took 5 minutes to unclog the tub. When I asked how he did it, the plumber told me it was a secret. The total cost for the 5 to 15 minute visit...... $225.00. Oh well, he did tell me the price up front, but I thought being it only took a couple of minutes it would have been a little cheaper. read more

Joe and his team did a decent job overall, but every time they had to lift a broom you hadn't specified in the contract ahead of time they charged a couple thousand extra. Be very careful with these guys or you will get your pants pulled down. I definitely wouldn't recommend using them as they don't have the moral character of most trades I work with. read more

A few weeks ago I had to use Windy City Rooter service for Plumbing...in my vacation home Twin Lakes Wi....when they came at 9pm....and fixed problem with pipe under kitchen....water was leaking..... they added missing gasket and charge 397$ I had to agree to pay since I had people who rent my house at that time and want to avoid any issues as soon as possible..... but when they tried to Scam me for 5.800$ I felt something is not right.....We just had flood in our Twin Lake Wi.....so Shannon Walker and owner Joe looked at Well and saw cap on the top is leaking.....and immediately realized that they can Rip me off for that problem,.... by saying that my pipes under ground are broken...... they made video and send it to me to say that I need to replace broken pipe under ground asp, cause it will create major big problems for me soon...and I felt that they are pushing me make this decision right away.....I told them I need to talk to my husband send estimate I cant give you answer now.....When I received estimate I called Well company Huemann Well Drilling Contractors for the second opinion....When they came they checked pipes under ground with special equipment and told me that pipes are not broken...... Cap is leaking because its flood and water is several inches up in the lake... the cap they will fix when water subside...its no need to replace pipes.....but even if I had this problem the cost would be from 1.500$- to 2.000$ the most.....not 5.800$ what Windy City Rooter gave me.....Also Windy City Rooter only pipe company not Well company and dont even have License to repair Wells.....but fond way to Scam people like me by having one small problem to turn in their big profit....Its DISHONEST way conduct business.....also when I called owner Joe and confront him of his dishonesty he threatened me to place video from leaking cap....so Joe please post this video that everyone can see how you Rip people off.......leaking cap has nothing to do with broken pipes under ground.....People please be Aware of that company....Windy City Rooter....I will also report them to Better Business Bureau. Olga. read more

I called these folks to get an estimate for a new water service that is mandated by the Village of Norridge to meet the current plumbing code. I spoke with the owner and told us that we didn't need to add a new water service since is not required. They even went out of their way by sending us the link to the Illinois Department of Public Health. What can I say, their HONESTY is unheard of considering this their business rely on these type of work. I am in lost of words and can not thank these guys enough since a new water service will run us from 15k to 20k. If I ever need plumbing services, these guys are the only one I will use. read more

********Buyer Beware********** If I could leave negative star review, I would. I wouldn't let Max and his band of criminals clean my toilet. A job was quoted as 9 to 12 weeks, and they finally finished, over 45 weeks later. Now, 17 months later, we are still finding things that are not done correctly. An elderly couple was left with a garage full of their belongings for more than 45 weeks, and a basement completely gutted. The drain in the shower is higher than the tile, so water doesn't drain, sewer flies everywhere, a wall mounted electrical cord bracket was put up with sticky tape, with no mount at all, fell just a few weeks after they "finished", and the hot water was not hooked up to the shower. We all were told by Max that he knew how to handle all the insurance and claims that needed to be filed, which we found out later, was done incorrectly. There is no explanation for any of this, other than to stick it to his elderly customers, or incompetence, neither is acceptable. IMPORTANT: After all Max and his company did to a 72 year old lady, and her disabled veteran husband, a bad review was left for his company. Max then called his customer, an elderly disabled couple, to threaten their son, with a lawyer, saying "they would sue". Calling one of your own customers to threaten their son, is classic bully behavior. Never have I seen a company more worthy of a 1 star rating. I would implore anyone, to never let Max or Windy City Rooter anywhere near your home. I agree 100% with the post below, naming "Max as a liar & a bully" from a wonderful woman leaving a fantastic review. read more

We hired Max and his company to fix our sewer problem. He charged us $7,000.00 for one day of work for 3 or 4 guys. His son assured me that they would clean up the dirt excess in the spring .When I called the company in March, Max started screaming at me and accusing me of lying. He refused to come out and clean the dirt excess. He said that $7,000.00 for 1 day of work was a bargain and he would not waste any more resources on me. I believe the way he talked to me was extremely unprofessional, rude and disrespectful. Also, when his son was fixing our jacuzzi jets (for an additional $400.00), he unplugged the electrical door bell from inside of the drive wall and forgot to plug it back in. It cost us an extra $250.00 to open up a dry wall and fix the door bell. My advice is: don't use these guys, but if you decide to use them anyway, make sure to put all of their promises in writing. read more

Windy City Rooter charged me 4,000$ for work he DID NOT DO, he got that signed contract in his hands and came by, with several men, I thought, " great this will be done in a few days he ended up blaming me for sewer line problems claiming the City and me were fighting etc he LEFT ME with nothing close to being finished 0 ZERO STARS FOR A ZERO dishonest person I would have agreed to pay for gas a Some for his workers but he acted like a typical Bully the real issue to Everyone out there is he didn't finish and left me to hire another crew that did the OTHER 90% of the work, so take Max's words as truth but LETThe Buyer Beware!...Now THE FOLLOW UP! Today's date MAY 21st, 2019. Went to court, the Fuckin judge ruled in his favor before he was Even there, he,the judge kept stating to Windy City Rooters Lawyers that "your client is not present, the fool (got caught in traffic) Whereas I got up at 04:00 hours, Nevertheless the judge waited long enough for Said Fool to make it to court, the judge was not even close to being cognizant of construction practices and ruled in the Fools favor. I even had issues with some buildings inspectors those Chumps thought I busted my own fuckin sewer line idiots. Now it's on to the IRS as I NEVER GOT AN OFFICIAL BILL. The fool took it out of my DISCOVER CARD read more

Had a clogged toilet at my rental property. Called and scheduled an appointment for what I thought was going to be a $325 drain clearing service. The service tech Vince came out the next day and identified a problem with the switch on the ejector pump, meaning that he didn't need to do that service. I was very happy when the charge was only $45. He recommended replacing the pump with a model that had a different switch type. After some conversation, we came to the mutual conclusion that he could just replace the switch instead to a different type that would work more reliably. The deal was I would supply the switch, and he would install it the next day between 9-12am for $225. A high price for an hour of work, but still relatively reasonable for working on a sewage pump. Every aspect of the job was discussed and agreed upon. So far, five stars. I dropped the switch off at the property that evening, so it would be there for the service in the AM. At 7am the next morning, I get a call from the harsh-speaking Max, owner of this business. In another review they stated he was yelling. I wouldn't call his tone "yelling", but it was ridiculously hostile. He reneged entirely on the agreed upon service and rate, and instead wanted $450 - DOUBLE. He claimed the price was going up because the pump would have to be removed and reinstalled. Didn't really care to hear that we already expected that the day before and it was included in the $225 price. Then he said it's because the new switch is an aftermarket product, and he couldn't guarantee it. I told him I understood, and any defects in the switch are my problem because I'm supplying it. Then he basically just shut down and stopped reasoning, trying instead to extort money from me because he perceived I was on the hook with him. Anyway, the guys a real jerk and doesn't honor deals made by his employees. Told him to cancel the service. I was really hoping I had found a plumbing company I could turn to without hesitation in the future, but I guess next time I'll be going down the Yelp list once more, and skipping over Windy City Rooter. read more

We had an excellent experience with Windy City Rooter. Max (the owner) and his son came to my house to diagnose the problem and give a free estimate. Unlike with other "big name" companies, I felt comfortable with their diagnosis. Windy City Rooter sends actual licensed plumbers to your house and not uneducated salesmen guessing what the problem is and trying to sell you expensive sump pumps or experimental fixes. Although the diagnosis was not good (we had a blocked overhead sewer with a leak in our basement), Max was huge help in making the ordeal as painless as possible. He explained the entire process of replacing our sewer, including city construction codes, digging, replacing pipe, sealing walls, and clean up. Windy City Rooter does all their own work, they don't contract out anyone else (one of Max's sons is in charge of the excavating). Therefore they know everything that is going to get done, how much it will cost, and how long it will take. They dug up the sewer, replaced it, sealed our walls, and cleaned up all in one day as I was at work. Max was phone call or text away, keeping me updated on the entire process. In addition he also helped by talking directly to our insurance adjuster to ensure we could get some money for the damages. Windy City Rooter is a highly experienced family run business and it is obvious that their goal is to make the customer happy. I will use them for all my future plumbing needs. read more

THE WORST! Beware of this company as the owner and their employees are not people of their word. They kept my money without fully making the repair. The owner swore continuously at me after A simple plumbing repair required two trips and then a scheduled third trip which I requested on a Saturday one week in advance. The plumber blamed prior plumbers because he was unable to make the repair. He also insisted that main valves with in a multiunit Chicago condo building required the water to be turned off which was not the case, this should've been my first clues that they are inexperienced. On the scheduled Saturday for which. the plumber was to return for the full third time within a four hour window. I placed several calls trying to understand what time the arrival would be and their office personnel laughed at me and told me that they were unaware of where their driver was and that they would get back to me. More than an hour later I received a call from the from the plumber himself indicating he could not find a parking spot and there was simply too much traffic for them to complete my plumbing repair that day therefore he left downtown Chicago in return to Antioch and that's why he would not be servicing my repair job. The crass aggressive foul mouthed owner Max called me to tell me it was my fault and that I should not have requested a Saturday during summer festivals and parades and they would only return on Monday through Friday. I offered spot hero, I offered my condo garage, I offered a parking pass all for which was refused. Stay far far away from this company as they do not stand behind their work and they lie (like other customers indicated) they are inefficient and the owner is an unprofessional crass thug who once they have your Payment they don't warrantee their work. This company is likely not not last with all the bad reviews they have and with an owner like Max. read more

Small jobs,Big jobs they do it all I have used them for both! Working with MAX the owner is a real pleasure when your happy he is happy.He stands 100% behind his work. read more

Thanks to the other Yelp reviews, I called Windy City Rooter to come out and "rod" our sewer line that always backs up each spring. Max came out the next day and assured me that he would do a thorough assessment of the problem. Max determined that the problem was a collapsed sewer pipe and no rodding was going to make things better. Furthermore, after gaining access to the collapsed pipe under the basement, it was determined that the sewer line ou to the main line was also damaged. The work included repairing damaged plumbing under the basement floor, re-routing the plumbing, installing new sump pits, and replacing the sewer line out to the main line. Very professional, respectful and best of all, extremely competent. I highly recommend Windy City Rooter and would definitely recommend them. read more

Their work is exemplary and their customer service is outstanding. The owner Ted is closely involved and ensures customers are satisfied. Cannot say enough great things about these guys. Use them!! read more