I've been coming here for years, but after today I'm finding a new dentist. The wait times have increasingly gotten worse for my past two appointments, but that's not what made me finalize my decision to leave. Today's experience was the final straw. I waited 45 minutes past my appointment time, got tools dropped on my face (which nicked me by the way), and was subjected to seeing monkeys having intercourse on the tv screen as I'm getting ready for my dental procedure. I can only call my experience one of a complete disaster. At least the staff is nice, that's the only reason I gave the star. read more

This dental clinic is the best! They will treat you like family. They don't push unnecessary purchases or procedures. They provide simple and straight forward dentistry. read more

Dr. Kennedy is truly exceptional. Her meticulous attention to detail is unparalleled--she won't let you leave until your pain is completely resolved. If you're someone who dreads going to the dentist, she is the one you've been looking for. Our daughter, who normally finds dental visits overwhelming, refuses to see anyone else. Dr. Kennedy has an extraordinary ability to create a sense of calm and trust. She is, quite simply, an angel in a white coat. Dr. Kennedy embodies the perfect balance of professionalism, expertise, kindness, and gentle care. Each visit feels more like a restorative experience than a clinical appointment--we feel pampered, reassured, and confident that the dental work we receive will be both lasting and done with the highest standard of care. read more

Great team to do business with. They made my dental experience fun. I know that sounds crazy but it's true. Melissa is over the moon in Customer service. I've sat here in waiting room and watched a champ handling it all and with such charm and a smile. Dr Kennedy and Latonia also deserve a shout out. Great experience! read more

DO NOT GO HERE. I was originally referred to this office by a friend, so I trusted that they would handle my dental care properly. Unfortunately, that was not my experience. Last year, I spent over $5,000 out of pocket at this dental office. At my first appointment, I had a full X-ray done and told the dentist that I wanted to take care of everything necessary to improve my dental health. I was told I needed multiple procedures including a root canal, several fillings, cleanings, and other treatments. The total came to over $5k. I was hesitant, but because I wanted to prioritize my dental health, I trusted their professional opinion and paid for everything in full. I even purchased their in-house dental insurance, hoping to build a long-term relationship with this practice. A few months later, I returned for what was supposed to be a routine cleaning. During that time, I had been extremely diligent about flossing and taking care of my teeth, so I expected no major issues. Instead, a new dentist came in and told me that I had four additional cavities and needed two more root canals. This was only a few months after completing thousands of dollars of dental work, so naturally I questioned how that could be possible. The new dentist then explained that my previous dentist was no longer employed there, and that my original X-rays actually showed the issues she was now recommending treatment for. She also stated that my previous dentist recommended procedures that were not a priority or may not have been necessary. On top of that, the new treatment plan would cost nearly another $5,000. I was completely overwhelmed and literally cried in the chair hearing this information. It felt like a huge betrayal of trust after investing so much money and believing I was doing the right thing for my health. Afterward, the case manager told me she would follow up with me and work with me regarding the additional services, since there were clear concerns about the previous treatment plan. But no one has ever reached out. What's even more frustrating is that I continue to receive calls from the receptionist asking me to schedule another cleaning, yet no one has addressed my concerns or attempted to resolve the situation. I've explained my experience to the receptionist multiple times and was told that management would be notified, but still no one has contacted me. It is incredibly disappointing to spend thousands of dollars in this economy only to feel taken advantage of and ignored. At this point, I have zero confidence in their recommendations, especially after being told the previous treatment plan may have been incorrect. Patients trust dental professionals to guide them honestly and ethically. Sadly, that was not my experience here. I would not recommend this office unless you're comfortable risking your time, trust, and money. read more

Very disappointing experience with the front desk. I was waiting at the location for my appointment, but no one informed me that it had been changed due to their internal issue. They rescheduled it for two hours later and even sent an SMS confirmation. Then, just 30 minutes before the new time, I received a call saying the appointment was canceled -- and the person on the call was extremely rude and abruptly hung up. The management should review recorded calls and address this behavior. Patients come here because of the needs, but this is not the right way to treat them. I had been waiting for this appointment for quite some time, and canceling it at the last minute while hanging up the call is extremely rude and unprofessional. It shows no respect for people's time. They seem to act carelessly just because they have a steady flow of business. People plan and schedule their time carefully to use their services -- this kind of attitude is unacceptable. read more

They have very nice front office people. My dental hygentist was great. I'd come back for my semi-annual cleanings, and would recommend you do too. read more

Billing is messed up all the time. Still waiting on my claim because they didn't provide their tax ID. And lets add an "attitude" on top of it. I find out that they overcharged on the service they provided. I go get another look and someone said they didn't really do my deep cleaning but charged me for it! Deep root cleaning vs a basic cleaning is a significant difference in charge. Canceling my future appointments. SERVICES 8/19. Michelle submits 1 claim and it was the wrong insurance plan #. She then submits 2 additional ones. ALL 3 CLAIMS NOW HAVE DIFFERENT INFORMATION. Why submit 3 different claims? I recall a review that said they billed them for services that weren't covered under the insurance plan and ended up in collection. UPDATE: 9/22-I call to see the development of them submitting their tax ID. Michelle stated that it'll take 8-12 weeks as delta dental fault for not certifying them in system. Gives me a telephone number with ref # that doesn't exist in their system. I Call delta dental immediately, and no ref # she gave me is in their system. What's interesting is her behavior in all this. Everything is to prove their innocence so I can remove my review. Also not really getting anything resolved. Then asks me if I can remove the reviews. 9/24 I call michelle to get clarification. Did she end up submitting their info correctly? She then decides that we should do a " delta dental conference call" Because she had to leave. we would continue this later 9/25 because of this review, she's refusing to continue to communicate further and hung up. Before all that, she expressed because I don't know the "lingo " of medical insurance. That i won't get the same info and that she did her job. That she left the conversation with delta dental in my voice-mail. Michelle asks me if i received it. In other words, she's blowing smoke up my arse. She didn't leave a voicemail. I have every right to this review. Second of all, this review wouldn't had taken place if they weren't doing something shady going on and the "job" was indeed rendered completely. I go get my wisdom teeth checked out and that claim was received and processed 100%. Guess delta dental ONLY left out Windy hill dental associates in their recertification in system. Bottom line; if you want clean teeth there are plenty of other places to do it. If you want a clean bill dont bother! I fear with all the other low reviews ring true . Its so important what these people do, its a shame that is how they use their skills. Its unfortunate, that I had to unnecessary give $695 for over charged cleaning and not going to get reimbursed for it either. STAY AWAY..NOT WORTH THE AGONY dealing with UNETHICAL BUSINESS. My job now is to make sure no other victims. read more

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WARNING WARNING!!: Initially, my appointment was scheduled for 10:00 AM on 5/3, but I received a call 24hrs prior requesting that it be moved up to 9:00 AM, which I agreed to. Arrived at the office, it was clean, and the staff was very friendly. Here's when the service became a nightmare. The dentist never came to the room for the initial evaluation. I had x-rays taken as part of the process by the technician. Afterwards the technician left the room. Subsequently, I was informed that photographic pictures were needed. I inquired about whether these were covered by my insurance, and I was assured that they were. The technician stepped out the room for the second time. To my surprise, I was then informed that a teeth cleaning would be performed. However, I had not requested or expected a cleaning during this visit. My primary reason for the appointment was to address an issue and I'm already in discomfort. Now the technician has left the room for the third time and it's 9:35 AM. Unfortunately, at no point in this appointment did the dentist come in to attend to me. The technician returned to inform me that additional X-rays were necessary, but within the same breath she's conveying that the Dentist said he could not save my tooth. Given that I had already been informed that my tooth could not be saved and required extraction. I didn't understand the reasoning for the additional x-rays, and I said NO. After patiently waiting 45 minutes, I decided to leave. I was not a valued patient. There was no transparency and absolutely no communication regarding my treatment plan with the dentist. They didn't provide a itemizes billing summary as requested. Nor did the office manager respond to my email complaint. If you're considering this dentist office, please keep the following in mind. if the dentist does not discuss an adequate treatment plan with you, refrain from starting the x-ray procedures. Dentists are fully aware that most dental insurance policies allow x-rays only once every 2-3 years. To have you have x-rays before speaking with the dentist is a ploy to have you stuck using their services, you're technically a billing vessel instead of actually helped with the services you want of need. This is my personal and honest opinion of this dentist office. read more

I have been a patient of Dr. Silver for years and will continue to recommend her. She makes you feel so comfortable and genuinely cares about your concerns/questions. All the hygienists are great, so friendly, and comforting. I recently had a crown procedure down on my front tooth and am so happy with the result. The whole process was very professional and easy. Definitely go here if looking for a dentist! read more

Windy Hill Dental provides dental services with care and concerns for you. From the professional staff, front office staff, Dr Z and my hygienist Helen are all wonderful. Fran is willing to work with you on balances,when she knows in advance . I Highly recommend the dental office Millie read more

Avoid this place. They only care about money and upselling needless overpriced treatments. They are dishonest about what they will cover with your insurance. They won't even refill their own prescription without an appointment. When you do make an appointment for a cleaning, they never have fluoride even though they tell you you must have fluoride, so that's another appointment. read more

This is a horrible practice. They gave me the wrong appointment time so I waited over 30 min to be seen. The dentist told me I need a filling replaced which could lead to a root canal. I knew something wasn't right. I went to a different dentist who said my teeth were perfectly fine and nothing needed to be done. read more

Hygienist and Dentists... very nice. Front desk and billing.. absolute joke. I've had billing issues with this place for years, which basically involved me getting a bill after service when they said I didn't owe anything, calling about it, then being told I don't owe anything. I'm wondering now how many people who didn't owe money paid these bills. Seems shady. Recently I've had to deal with their office for 6 months for something I didn't owe to the point that they were sending me collections notices. They eventually acknowledged I didn't owe it after I went in and stood at the reception desk long enough. Total breakdown in communication at their office, no return of phone calls or follow through on information they said they would send me. The office manager Fran says she stands behind everything that happens there. Nice to know. Customer service? Nope. Any sense of being apologetic for wasting so much of my time? Nope. Here's a few more reasons to avoid this practice. 1. From my wife and my experience, they don't disclose the expense of a service prior to treatment. You'll just be hit with the thousand dollar bills on your way out the door with no consultation on the cost or if insurance covers. 2. If you tell them you don't want any additional x-rays or service and are only there for a cleaning.. you'll still get those and will be hit with the bill later. 3. If you ask for breakdown of what you owe, the answer will change by the minute and they won't be able to explain why. I was told 4 different numbers in the 30 minutes I was at the office. Not super confidence inspiring. read more

BEWARE!!! This practice is run by CROOKS. My daughter called before getting her final crown and was told her balance was $1010. This is after already paying over $2200 out of pocket in addition to what Guardian insurance paid them. So, we paid her $1010 balance, the Dr. put her crown in. Upon leaving they told her she owed another $1200!! My 23 yr old daughter did not have the extra money. She called and I was on speaker. This is what I heard, not hearsay. They came out and said "come back in and we'll cut the crown back out until you pay that". "You're going to have to deal with it". Cobb County Police arrived. Just in case, I sent her the extra money to cover it. Cobb County Police sorted it out and found the front office had made a "mistake". These are UNETHICAL PEOPLE. BEWARE!!! My daughter, crying and defeated, was about to cave in and allow them to cut the crown out. Had they done that - I'd counsel my daughter to sue them for MALPRACTICE, MALFEASANCE, and FRAUDULENT PRACTICES. For example, upcoding, and unnecessary services. My kid begged and pleaded but they refused to review the bill. Please go elsewhere. Today was a nightmare. Zero compassion. I'm glad I was on the phone to witness how barbarically they treated her. read more

Avoid this practice. They lie about their in-network status with pretty much any insurance company you mention. You are then sent a bill for over $1000 which you must pay according to their terms or you are turned over to a collection agency. Very unprofessional and deceptive. read more

I've had such a terrible and unprofessional experience with Windy Hill Dental. They do not care at all about inconveniencing the patient. I was scheduled for a deep cleaning one day only to be told after taking X-rays that they would not have time to complete the cleaning. I was frustrated to learn this after haven driven across town at rush hour to make the appointment but agreed to come back a week later. We made the makeup appt for 8am the next Monday. Once again I drove across town at rush hour to make it to the appt on time. I arrived at the office at 7:50am to closed doors and lights off. I thought it was no big deal considering I was the first appt of the day. At 8:03am someone finally lounged in and opened up the office. By 8:20am I'm still sitting in reception with no sign of the hygienist. I had to go over and ask the receptionist what her ETA was and was told she'd be atleast another 15 minutes due to traffic. Are you kidding me!!? I literally got up early and moved around my work schedule to ensure I was on time for the appointment. All I expected was the same courtesy in return. By 8:40am there was still no sign of the hygienist so I got up to leave the office. This was my last time at Windy Hill dental! I will not be returning and would never recommend this practice to any of my family friends or coworkers. read more

the worst experience. do not go here. they lie about insurance. they make you wait. the dentists don't seem to know what they are even doing. the billing is a mess. this place is a big, giant no read more

Absolutely love this place and yes it's a dentists office! Come and ask for Shanon, dont ask for anyone else as your higenist. Everyone here is pretty awesome from Rene and Douang at the front desk! Come see them! read more

We love this place. My daughter and I go here and see Shannon. She is great! Everyone has a great personality and you feel awesome leaving!

Very disappointing. After 25 years, they make mistakes and ask we pay for same. Avoid.

Excellent service. They work quickly and efficiently, the staff is friendly, social, and sympathetic. I would recommend them.

Love Windy Hill Dental! We have been going for years and everyone is so nice. You never have to wait. Shannon cleans teeth fast and efficient. Love it there! read more

Great staff, very friendly, and made me feel very comfortable. I was seen quickly, with thorough explanations each step of the way. I'm definitely a happy customer. read more

Been coming here for years. Even though I moved I still drive across town for dental care. The staff has a way of making you think they remember you, usually procedures are painless. They are quick but still do a good job. My only negative would be that the office needs a serious update. It was last decorated in the late 80s or early 90s. Im sitting on a red pleather couch watching a movie on a tiny TV and get this...a VCR. The office is clean and kept up well. It's like a timewarp into the past with the decor. I usually get the saved by the bell theme song stuck in my head when i visit. They always seem to have to latest dental technology though (even botox?) and that's more important. It's a good place though, I feel loyal to them and I feel like they appreciate me. However, I will say Dr. Snyder seems to have lost his passion for the business. He barely looks at my teeth and just wants to talk about whatever weird thing is on his mind that day. He's an eccentric fellow. Nice guy, and im sure if I had anything that needed serious attention he would give it. I think he's been going through some stuff in his personal life, so i feel bad even writing this. read more

Very satisfied patient, since 1996! Exceptional service and office staff. The staff genuinely care about their patient's well being. There is great rapport between staff and patients alike! I always joke with them, that I have a "$$$CAR" in my mouth; I have had a lot of work over the years, and I'm 100% satisfied. read more