Today I had Julie which was amazing during my visit I'm grateful thanks for everythingread more

It's is so important that we acknowledge excellent service. My wife comes here and forced me to…read morecome. Well hate to say it she was right. From scheduling the appointment, Check in, triage and Care plan education with the doctor was EXECUTED PERFECTLY. I am in healthcare and trust me i am will grade the front desk to the check out. Dr. Patel and her staff really care about their patients. You as a patient have to own your experience and know your insurance. If you don't use insurance we'll do your research but i am stamping this office as an amazing place for patients. No i didn't post this for any gift or anything in return. Sometimes it's just good let ownership and staff know when things are going great.

For the first time I am re-writing my review out of fairness to this office…read more I submitted a much more caustic review before when it seemed the recommended treatment plan which has been validated in some parts by visits with 2 other providers. There is a wider issue with transparency in the dental profession that social media helps but does not solve. Unless you have the Cadillac of dental insurance plans (i.e. you will owe nothing after whatever the dear Dr Williams suggests), be super clear about what's covered vs what's not, what's required and what's a nice-to-have. With that said, this is a common issue with any medical / dental profession as the provider seeks to solve the problem they are presented with, as they see it and based on the training they received.

The good was the phone custom service to make my first appointment was excellent. The con was, I…read morefollowed the email communitcation to be at my 8 am appointment at 7:45 am. No one was their. When I looked at the treament plan when I got home. It was not a good plan.

Dr Roos is extremely caring. I went for a second opinion on a crown and was pleasantly surprised…read moreand completely satisfied when he recommended a filling. My tooth fells 100% better. He was very thorough and extremely considerate during the entire treatment. He was very warm and listened to my concerns and addressed them as if it were his own. I recommend him 100%. I'm completely satisfied with the service and procedure I received. I'm so happy someone suggested that I get a second opinion from Dr Roos.

My previous dentist recommended Dr. Roos to me over a year ago. I must say I was reluctant at first…read moreabout going to a new dentist. I was in for a big surprise, Dr. Roos and his staff are warm and professional. There is never a wait and they use the latest technology. Recently, I had a crown for my tooth and I was dreading getting the procedure done. The whole process was painless and they made me comfortable. I have never written a review for a doctor, but I was so pleased I wanted others to know about how good Dr. Roos and his staff are at making a dental office visit less intimidating and painless.

This office was amazing. I totally messed up my appointment, and they could not have been nicer or…read moremore accommodating (Mike was awesome!) Such a good experience. I moved away and even travel back to town to go here sometimes. :)

horrible staff totally lied to me very disrespectful i call and try to ask questions the have no…read moreidea about how insurance works and are not helpful at all the people up front are very rude and unprofessional horrible dentist office can not get answers horrible office staff care was not good office experience was absolutely horrible care quality was zero at best they lie and they also do not have a clue

I have been to the dentist more times than I would like this year but I keep returning for my…read moreappointments. The staff are friendly and they are also the reason my insurance covers most of my treatment. They informed me my provider had better plans than what I had originally. My hygienist Rebecca was amazing. She was very thorough and explained everything so well. My treatment plan and how it affects me and my health. When I get treatment they offer me a list of items I can have such as a blanket, water, the remote to the tv and several other items. They provide me with glasses for my treatment and a hot towel to clean my face. I definitely don't mind visiting the office when I typically go running.

The level of incompetence experienced from this office is like nothing I have ever experienced…read moreanywhere before, regardless of industry. Either they just don't care or the left hand has absolutely no idea what the right is doing. Everything looks great and I suppose is intended to be impressive with all the latest tech etc. but when a customer experiences as many issues, mishaps, lack of communication, etc. as I have, then none of that matters. I would encourage the office to focus on the level of service provided to your customers and a little less on having all the latest gizmos. Anyone that believes any of that matters while delivering the poorest customer experience ever (what a title to inherit) is sadly mistaken. I literally picked the office due to the glowing reviews but I would advise anyone who likes to avoid hassle and headache to absolutely stay away. Involving the office manager has not seemed to have made the least bit of difference either. I cannot wait for my treatment to be done (IF that EVER happens) so I can find somewhere else in a hurry. The ONLY thing they have done well is to accept payment and it was all downhill after that.

I liked him a lot BUT he can not be relied on .... At my…read morevisit we discussed repairing my dentures, he didn't have the part and was to call me back. Weeks went by but he didn't. I left voicemail which went unanswered, after I left a bad review he left a voicemail wondering if I still wanted an appointment. I left him a voicemail saying YES! HE STILL HASNT CALLED

I haven't even been to this office yet and I'm still giving it a five star rating…read more I was trying to make an appointment with Dr. Sims for implants and corrections to the havoc my previous dentist, Justin Scott w/Pure Dental, created. Dr. Sims personally called me after I emailed all my X-rays and reports to his office. We discussed what happened and what needed to happen before I could get implants. He referred me to oral surgeon Dr. Nadler who corrected the havoc reeked on my mouth and I will be going "back" to Dr. Sims for the completion of the implants. Just the mere fact that Dr. Sims took it upon himself to call me personally to discuss my issues was remarkable. He's also very personable and I feel our personalities will get along well. I look forward to working with him on getting and maintaining excellent oral (and therefore better digestive) health. Thank you, Dr. Sims, your gesture meant a great deal to me and I look forward to our appointment.

Could not recommend this Dental establishment enough. Dentist is funny but professional, I had my…read morefirst dentist visit in 6 years yet they made the process as painless and as simple as possible. This is now my official dentist.

I highly recommend this dental office. Dr. Kakadia and his staff are extremely warm, welcoming,…read morecaring, friendly, knowledgeable and professional. Dr. K is now my dentist for life!!

Atlanta Family Dentistry is awesome! From the staff and especially Dr Cheng who handled "ALL" my…read moredental needs from pulling a tooth, and root canals. She's very honest and very detailed and most importantly she's the best dentist I've experienced. And as for cleaning teeth, Miss Patricia is a very skilled dental hygienist. She's gentle, personable and the best dental hygienist I've found! I've been to quite a few dental offices and met quite a few dentists but I highly recommend Atlanta Family Dentistry to maintain all your dental needs. You won't be disappointed!!!

I was debating whether to give the visit two or three stars. I was going to give it three stars…read morebecause it was an average dental cleaning but what made me take down one star is that the dental office charges every patient a fee even if you have insurance (more on that later). I called other dentists in Atlanta and there are some with high ratings and new technology that do not charge an office fee. Before going to the dental cleaning I received several messages through email, text and call asking me to confirm my appointment. I confirmed my appt via a click of a button through an email and also again through text message. I would have appreciated only being "pinged" once to confirm. Then I received a call the day before asking me to provide my dental information by noon, which I had already emailed them the day before. When I got to the office, I was seen promptly. I mentioned to one of the staff that I had my records sent over a couple of days ago. They said they couldn't find them and asked why I would need to have my records sent. I just thought it was part of the process and that the dentist would be interested in my history and prior x-rays. They told me the dentist will be doing new x-rays so not to worry about the records not being found in their inbox. The x-ray process took about 10 minutes. That's when I started noticing that some of the technology/atmosphere is a little more outdated than I am used to. Just things like the chairs, and the overall ambience, but nothing was technically wrong with it. Also worth noting that my previous dentist usually takes my blood pressure before the cleaning and provides mouthwash. There wasn't any of that here. When the x-rays were done I wasn't communicated with about what the next steps would be. I was sitting there for about five minutes and didn't really know what to expect or what/who was coming next. I was also unsure of who my hygienist would be. Also the chair was not in a comfortable position for my back, but there was no staff around to tell so I kind of propped myself up while I was waiting for the next person to come presumably. After a few minutes, the dentist came over and said that she would be doing my cleaning. The cleaning was really a no-frills cleaning. My previous dentist (in a different state) had really new technology like noninvasive tools that can sense where cavities might be forming and they also have a screen on the ceiling above the chair. The cleaning here was a bit messy. I had water dripping all the way behind my neck and when I left I had spots of toothpaste on my face. I also didn't really feel like it was rinsed enough and I felt leftover toothpaste granules. Minor note, but I wasn't given an option of what toothpaste I wanted either. When the cleaning was over I went to the front and this is probably the biggest reason why I had to give it two stars instead of three. There is a $10 charge and it wasn't explained what that charge is for. This charge is for every single patient apparently. This is definitely not OK in my book given that insurance should pay for the entire cleaning. I understand that perhaps they needed to charge for Covid protocols (just a guess). The lack of explanation about the charge at the end did not feel good as a patient. I asked them if this was a co-pay because there should not be a co-pay. They simply said that it's an office charge. I should have really probed that more but I just paid and let it go and decided I won't be back. The staff were friendly so that was positive. But I definitely think that I am looking for a higher quality dental experience. My last dentist would spend time with patients for an hour, but here I was in and out pretty quickly. Also this is minor, but this office does not give out free toothbrushes or floss, or at least I didn't get anything and it wasn't offered to me. I think better communication, a more thorough exam, interest in my dental history, and of course not having any extra charge at the end would have really made it a better experience. I wouldn't say this is a bad dental clinic by any means but I just think it is more for patients who aren't looking to establish a dental "home" but those seeking an infrequent cleaning/procedure.

This place is the bees knees!…read more Some real top level dentistry. Everyone here is so friendly and thorough and communicative. The office itself is beautiful! Brand new everything. It seems they have all the latest and greatest tools and machines. I really appreciated them showing me pics of the areas in my mouth needing attention. Really brings a strong level of confidence to what they're doing and why. The staff is so awesome. They're very professional and super friendly and the work they've done on my teeth so far has been incredible. They were able to revitalize a section of my teeth that didn't look so great before, and make it all look new again! This was huge for me, it removed some insecurities I had about my smile and ultimately gave me more confidence! This place has really exceeded my expectations. Really enjoyable experience coming here. Just want to give a special shout out and thanks to the wonderful staff that has worked on my teeth so far. Nadia, Joel, Toni & Jenni, you all are doing some amazing work and deserve recognition. I started falling asleep while Nadia and Toni were drilling on my back tooth. Before I knew it, they were all done. Just goes to show how gentle and efficient they both were, even while drilling. Nadia also does a phenomenal job when injecting novocaine. She knows just how to lightly squeeze and shake your cheek so you don't really feel the needle. Thank you Toni for being more than accommodating; talking to me like a friend and repositioning the TV for me so I could watch Netflix while you worked on my mouth. Jenni was such a sweet and bubbly soul, it was a real pleasure letting you work on my teeth, thank you for being you! And thank you Joel for explaining what all those new cool machines and tools do while you took me thru everything. It really made me feel like I was at a high-level dentist office. Thank you for everything! The customer service and experience here is impeccable! Can't say enough good things about this place!

I've been going to Patrick Family Dental for almost 13 years and couldn't be happier. I've never…read morehad good luck with dentists, and loved Dr. Alex Patrick being my dentist for a long time. I was a little worried when I heard the Patrick's sold the practice because I've been so happy. I can't begin to say that Dr. Leslie and Dr. Alex did an amazing job finding Dr. Raheel and Dr. Natasha - what awesome people! I've seen both of them, I appreciate the care they have given me, the time they spend with me, how personable they both are, how happy this office continues to be, and I'm so excited to see them put their stamp on this successful place that Dr. Leslie and Dr. Alex built! Also, a big shout out to Anisha, she has been a staple there for several years and is such a ray of sunshine!

My family had a very stressful experience with Aesthetic & Implant Dentistry of Atlanta. My mom was…read morereferred here for extractions and implants and was quoted around $75,000. From the first visit, the focus felt heavily on financing--she was encouraged to apply with multiple lenders, and surgery was scheduled within days. The office contacted her repeatedly during the weekend, including in the evening hours, and asked her to set up online banking access so they could see what she could put down. Once I became involved, the finance person and dentist stopped answering calls and did not respond to voicemails. She chose not to proceed and attempted to confirm she would not be charged; after that, communication stopped. She then received a $12,000 CareCredit charge, and the doctor was paid despite no surgery being performed by Aesthetic & Implant Dentistry of Atlanta. We are in an ongoing dispute with CareCredit/Synchrony, which has treated the charge as valid based on signed intake/treatment plan/financing documents, without confirming that the procedure actually took place through clinical documentation (for example: procedure notes, anesthesia record, extraction/implant charting, implant serial/lot numbers, radiographs taken day-of, dated post-op instructions, or other records tied to an actual date of service). We have filed a criminal complaint with the Cobb County Sheriff's Office. Please use caution, ask detailed questions before authorizing any financing, and consider getting multiple opinions/quotes.

(Warning‼ to Potential Clients! 1-Star Review…read more I am sharing my experience at Aesthetic Implant Dentistry of Atlanta to warn potential clients--especially those on a budget or relying on financing--to research carefully before choosing this office. I originally applied for a loan through their office for a procedure I specifically requested. After the loan was approved, I was later informed by Dr. Motoban that the procedure would no longer be possible. In spite of that, the finance company had already paid the office, and I was now obligated to repay the loan for a procedure I was no longer getting. When I requested that the loan be canceled in August, the office stopped responding. For nearly three months, they gave me the runaround and avoided assisting me in any way to rectify the situation. During this period, I was forced to pay on a loan I could not use, while the office refused to cooperate with the finance company to cancel it. My calls were screened, and messages were ignored by the office. I live an hour away, so the only way to get any type of response was to show up in person unannounced. I went into this process very insecure about my smile. They took advantage of that and knew it would fuel me to follow whatever they suggested in order to get approved for a higher loan limit. Once that higher loan was denied, they ceased all communication with me entirely. It wasn't until I began pursuing professional outside options that the office suddenly claimed everything had been an "oversight." What they refused to resolve for nearly four months, they completed in ten minutes once outside pressure was applied. When I finally went to the office in tears, the office manager's "NEW‼ assistant (Mrs. Morah) who had just started and was not involved in the earlier communication--showed genuine kindness and empathy toward me. I shared with her how this experience had terribly affected my credit. Sadly, Dr. Motoban refused to honor my cancellation request and even instructed her not to give me a receipt after I mentioned the possibility of legal action. Based on my experience, I strongly encourage potential clients to read reviews carefully, ask questions, and be cautious--especially if you are working with limited finances or relying on payment plans. Patients deserve transparency, honesty, and respectful treatment from start to finish.