I highly recommend this company. We used them for two days during our trip to the finger lakes. Our…read moredriver Marty was amazing!!! He was professional, personable, friendly, prompt and extremely knowledgeable. Marty really kept us on track and was on point with his brewery and winery recommendations based on our style. I will use this company when we go up again and recommend them to everyone! Very reliable company with great drivers!! Thank you PALS and Marty for helping us have the best weekend!!!!!

You want to hire a terrible car service? Then this one is for you!! After a vehicle malfunction…read morethey "might" give us a refund. The husband owner will not return phone calls and the wife will not make any decisions. What shysters. We all understand small businesses as our husbands either own or work for them but the customer service is extremely lacking here.

Deb was awesome!! 10/10 experience and would do again!!! Breweries were nice and deb would check in…read moreon us and make sure we were doing ok!

Used Crush for a bachelor party trip awhile back. We had the bus to ourselves, so was largely able…read moreto do what we wanted which was nice. Hit wineries, a distillery and a brewery which was nice. Driver (Darryl) was a very nice guy even if he forgot my name and started calling me 'Steve' halfway through. That was pretty funny for the guys even if it was at my expense. Bus had plenty of room too, and we stayed on schedule without it being overbearing or annoying. Price point was fair given this was a 1/2 day tour with food/alcohol included. Brewery and distillery options couldn't have been better. Wagner brewing makes one of the best examples of hefeweizens I've had anywhere. Really great tap room overlooking the lake as well. Got a cheese plate there which was packed like shit in to-go containers, which belied the really good array of cheese, meat and accoutrements it included. Finger Lakes distilling was shockingly good. Their repertoire of whiskeys, including aged options, different styles (ie: pot stilled, applejack) and experiment stuff (cannoli whiskey) was superb. Had whiskey infused cigars here too which were awesome. I bought a shit ton of stuff from their. Surprisingly, I wasn't as thrilled with the wineries. Zugibe was respectable but paled to others nearby like Thirsty Owl; what threw me off was that the reds were much better than the whites there. Food there was gyros, which was odd but oddly good at least. Belhurst was probably the worst single winery I've ever been to, with the worst wine I've tried. Wine had a soapy taste and was cloyingly sweet. Bartender was snotty, rattled off some canned crap she memorized that was largely irrelevant, and didn't really know anything about wine. Place was largely a freaking gift shop, so no clue why they thought this was a good addition. Would use these guys again as Darryl was a sweetheart, and maybe just direct them a bit more in terms of what we're looking for. I am 100% fine with the emphasis being on beer/liquor, however the groom-to-be was more of a wine person in this case. Very workable either way.

My family and I are from out of town and wanted to visit Niagara Falls so we called Enzo on short…read morenotice, after reading such GREAT reviews on Yelp and Google, and asked about availability for a day trip to Niagara Falls the next day and thankfully he had a spacious Black Suburban available so we booked it right away! He made the booking process incredibly easy and was fully transparent about pricing and policy (was not surprised with any hidden charges even at the end of the trip). He picked us up right on time at our hotel and offered us bottled waters and some restaurant recommendations around Niagara Falls, which was so considerate! We are out of town so we did not really know the area very well so his recommendations made it SO much easier for us to enjoy our trip without any added hassle. He also graciously made any stops we requested despite it not being on our official itinerary. We were so highly impressed with Enzo's professionalism and character that we asked if he was available the next day but unfortunately he was fully booked (AND FOR GOOD REASON!). My family and I all agreed that this day spent with Enzo in Niagara Falls was the highlight of our trip. Definitely the best limousine and transportation service I have ever used and would highly recommend to anyone! I live in NYC but will definitely be making a trip back out here for a wine trip per Enzo's recommendation and will ONLY be booking Imperial Limousine & Transportation!

Great service! Enzo was very easy to work with and Don was great. The vehicle was perfect for what…read morewe needed. Will definitely use on our next trip to Seneca Lake.

Set sail for True Love, a truly enjoyable time!…read more Bottom Line Up Front: We had a wonderful, relaxing, and fun time for a good price. The Good: The history of the John Alden designed schooner is worth reading before you go. We had some more "salty" members of our group that recognized the name of the schooner from the 1956 movie "High Society" starring Bing Crosby, Gene Kelly and Frank Sinatra and after that we were on board for a wonderful time. We even were seated in the seats once occupied by Gene and Bing. We purchased our tickets after being approached by Terry who negotiated a decent price with us because he wanted a full boat for the next trip. Captain Bill was an experienced Captain and is well known in the area. He got us underway and was a delightful host regaling us with stories about the "True Love", Seneca Lake and surroundings, as well as, some stories about racing the "True Love" and his crew, Spencer and Marena. Captain Bill even assisted another sailing boat that was in distress and precariously close to the lake edge. The trip was two hours long and on time. The crew served non-alcoholic and adult beverages (some free, some for a price) while underway and also sold some souvenirs (Whisky and glasses). The Bad: There was nothing bad, from start to finish, this was a very enjoyable trip and the crew definitely enjoyed sharing their love of the "Trie Love" with the joyful passengers. The Ugly: Absolutely nothing other than we could not be out for longer. If you find yourself in Watkins Glen, this is definitely an enjoyable to kick back, relax, and let the wind fill your sails. They say a picture is worth 1000 words, so I am going to end my post with a few that we snapped along the way. May you have fair winds, and following lake waters!

Excellent sailing experience The crew was great and was…read morevery eager to make sure we had a great time The boat was in excellent condition

To Barb and Frank:…read more The day meant so much to me. A special thank you to my wife who arranged my sailing excursion with you on "Crazy Love"; she is such a beautiful yacht. My wife and I are also lucky enough to have four other friends join us to celebrate my 62nd birthday. It was certainly a day I will remember and treasure for a very long time. The smiles and laughter from everybody was truly a gift. From one sailor to another, thank you. Norm

What an amazing time! My wife and I were able to book a 10AM sail for our anniversary and we had…read moresuch a perfect day. Barb and Frank are so easygoing and friendly and they made this such an outstanding experience. They gave us an opportunity to steer the boat and pointed out some interesting landmarks. They were extremely approachable and available for interesting conversation while also fully allowing for us to enjoy our experience together. We will definitely be back!

We had a wonderful experience with Nicole! I highly recommend this service. We opted to use our…read moreown vehicle and Nicole expertly drove us around to all the places we had planned. Nicole was full of information and was able to stir us in the direction that best suited our tastes. Our trip was a fantastic success. Thank you Nicole and Grapevine Country Tours!

I loved this tour ! We had booked a package from Glass Magnolia B&B and we got a 2 person tour of…read morethe wineries near Seneca and Cayuga. Bonnie was great! We explained what type of wine we liked and she made fantastic recommendations. It was a joy hearing her passion and knowledge for the region. I learned a lot. She also went at a great pace and was very fun. We got the space to enjoy our wine and we never felt rushed. It was a nice experience. I really enjoyed her recommendations. I'd definitely recommend and would try this tour again!

O. M. G. !!!! all I have are two words: Lori. Sponable. when I entered Lori's bus all I expected…read morewas to get from point A to point B. I did not expect to meet both a friend for life and a role model all in one ride. did you know Lori got a perfect score on her SAT but ultimately decided it was an arbitrary test. talk about humble. Lori, thanks for everything you do. you make me a better me and I hope one day to make you a better you. also a good driver.

We booked a limo and a shuttle for a Wedding in Geneva, NY…read moreThe Limo driver had no idea where he was supposed to be and at what time. The shuttle driver was very nice, but she was not given my correct phone #, so she couldn't get a hold of me for the first 2 hours of the evening. At the end of the evening she was told to NOT make the last shuttle trip because it was 11:36---6 minutes past our slotted time. Fitzgerald Bros told her to not bring home the Bride and Groom and 22 other guests unless they were paid another $120. Earlier in the week, I was told we would be given a 30 minute grace period. The Sales Mgr was RUDE and inflexible, and would not refund the $120 I paid in cash---AFTER I pleaded with the driver to bring them back to the hotel. Will NEVER use this company again

Owner is extremely rude on the phone. Literally yelled at me and told me to go to another company…read morewhen he couldn't provide a vehicle for my needs. I'm sure that this place would no longer be in business if it was in a larger market.

Wow. It has taken me 2 weeks to try to think of how to review this service. If there was a…read morenegative star rating, I would have chosen it. Here it goes: 1) The car is neither luxurious nor comfortable. The body is rusted. The interior is dirty. The console in front of the seat is broken and stuffed with a dirty pillow. The handles on all of the doors on the inside are broken. The doors can't be opened from the inside (which is super-creepy with a driver like Orlando). The car beeps for 3 minutes every 20 minutes or so, but Orlando assures you that there is no problem. I am not sure that the seatbelts in the back work (it's ok with Orlando because it's "legal"). The car shudders when it goes over 50 MPH. The 4th, 5th, and 6th people of your party have to climb over a seat into a raised seat with barely enough room for three (we are small people--all less than 160 lbs). 2) Orlando is offensive. Within 5 minutes of starting our trip, Orlando had succeeded in offending everyone in our party--Canadians, Drivers of Subarus, Democrats, Physicians. Orlando never stops talking, and it is not about the area and local attractions or what to look for. He lectured the car about how doctors are criminals who prescribe medications that people don't need--such as insulin for diabetes. "All you need to do is take large doses of cinnamon." You can cure cancer by,"mixing Flax oil in cottage cheese. Its a well known fact. It's on the google." 3) You will feel like Orlando's prisoner. We were a group that likes conversation. We usually have to keep two members of our party from chatting too much. Orlando talked non-stop the entire trip. We were taking turns sitting in the front seat next to him to share the burden. We ended our trip one hour (and one winery) early just to be able to get out of his car. Some of the topics that Orlando pontificated on: his past employment for the government--"I can't tell you what I did. They asked me to fake my death, but I wouldn't do it; so I had to quit." He also told us about the buried UFOs as big as a football field in the desert. He also commented on how there are, "so many democrats that you could bury them." I am not sure what that was in reference to. 4) Despite the number of times that Orlando will tell you about his 28 years of experience, he is not all that knowledgeable. I had been planning this trip to the Finger Lakes for many months as a birthday celebration for my wife. I had carefully selected wineries that I wanted to visit. Right after getting into the car, he argued with me about my choices and asked me if, "you know anything about this area?" and then told me that it would be impossible to include Ravines in our itinerary as the Winery is in Geneva. I told him that there was a tasting room on Keuka lake, and he said, "I don't know anything about that." I had to tell him that I was confident in my itinerary and essentially argue with him to accept it. I don't think that visiting three wineries and having lunch between 1030 AM and 6 PM is too much to ask. In the end we were dropped off at 5 PM. In summary if you are looking for a knowledgeable, friendly driver in a safe comfortable vehicle for a relaxing day touring the amazing Finger Lakes wineries, DO NOT BOOK WITH Orlando. However, if you are seeking a nightmare version of Carpool Karaoke, but instead of James Corden driving you around in a nice car with pleasant conversation, you want an ignorant, rude, offensive, conspiracy theorist driver with verbal diarrhea and a dirty unsafe and uncomfortable ride, then Orlando and Finger Lakes Transport and Tours is for you.

What a great experience! Here's how it worked: I called Amanda to make a reservation for a…read morefour-hour wine tour (the minimum length available) and told her about the two wineries I'd already made reservations at. She said it usually takes one hour per winery so she suggested two others and we "finalized" the itinerary. By the time we got there, however, we'd found one other we wanted to visit. I didn't want to be "that customer," making last minute changes, but when Beth showed up and sized up my husband and me, she said she was about to suggest the very same change we were asking for. That's a perk I haven't seen in these reviews, but deserves to be highlighted: these drivers know the wineries well and know which ones fit which groups. Bachelor/ette parties? Experienced wine snobs? Nerds who aren't snobs but want to learn something? Beth knew exactly which wineries would be best for which client. We expected to learn something at the wineries, but didn't realize how much we'd learn from the driver! On top of that, Beth was just such a lovely person. Far beyond the basic minimum of transporting us safely, she also came in and fetched us from one of the wineries when we spent too long chatting with the staff there and were at risk of missing our next reservation. And she was a blast to talk to! We felt we'd made a friend by the end of the tour, and next time we're in the Finger Lakes, we'll ask for Beth by name, though I'd trust that Keuka Taxi has many such wonderful drivers. Thanks, Beth!

My cousins took me away for an early surprise 50th birthday weekend to Keuka Lake. I had never…read morebeen to the Finger Lakes before and was so excited. They surprised me on Day 2 with our own driver for the day. Spencer was AMAZING!!!! He is so knowledgeable about the area and the wineries and took us to the best places. He was so nice and accommodating and just a joy to be around. It was a shame he was our driver because he would've been a great addition to our girls trip to party with. Love love love Keuka Taxi and Spencer. My early bday surprise trip was a huge success and a lot of it was because of Spencer. We used the service where they drive YOUR car so we didn't have to rent a party bus; however, I do know they have those type of accommodations as well. I HIGHLY recommend Keuka Taxi AND Spencer. I have friends going to Seneca Lake the first weekend in November and have already given them Spencer's information to book.