It was a great stay. The atmosphere was great and the staff were very friendly. The breakfast was…read morenot bad. Pretty standard hotel breakfast. The attendant was great. The hotel's elevators were an issue. I read a review from three months ago mentioning that one elevator was down and that is still the case today. The other elevator was done when we returned from Six Flags. We had to walk up to the fourth floor. It didn't kill us but after putting in the miles walking and standing all day stairs where the last thing we wanted to climb. I will definitely stay here again.

Definitely outdated, a bit run down, and just not a very high-quality stay. The rooms are rooms,…read moreplain and simple. No special amenities, features, or even much in the way of conveniences. Ceiling tiles in hallways are broken or missing. There are extra charging ports and outlets on the end table near the beds. This would be helpful, except the outlets are so used, beaten and loose that my chargers and medical device wouldn't even stay plugged in. I had to go out and buy an extension cord just to finally be able to use my devices by the bed. Smaller room issues: The shower had hair in it when my family first arrived. The TV channel selection is mid with older style televisions. The air conditioner makes loud and odd sounds all night long. Crumbs and other debris were on the floor. Service is mostly okay. Counter people are usually nice enough, but service to the rooms leaves a lot to be desired. They only make beds, empty trash, replace towels/washcloths, and do any cleaning every other day. When people regularly use this hotel to go to Six Flags Great America, expecting everyone to use linens multiple days seems a little nasty. This especially rings true for the washcloths used to wash our bodies with. We had garbage and dirty towels piled up since we're on vacation and are eating out and shopping regularly. Eww. The Hampton Inn does serve free breakfast in the mornings. This is also generally just okay. You can make your own waffles, which my children do enjoy. There are also eggs, meat, and potatoes that you can grab, along with other assorted breakfast items (bagels, toast, oatmeal, etc...). The cooked items can vary from day to day on how well they taste or even look. I appreciate a free breakfast, it is available for 4 hours, and I mostly did enjoy the available items. There is a laundry room (also outdated), tiny fitness closet (technically a room), and a little pool. Nothing around here really stands out other than it's convenient proximity to Six Flags Great America and Gurnee Mills. This is our second time staying here, and I'm not sure I'll be booking it for my next family vacation.

It's Waukegan and while it's right next to a casino and close to restaurants, there is a banquet…read morehall right next door. It'd they are having an event you might have loud music, patrons or other disturbing noises in the evening hours. Rooms are clean but you can tell the stairwells and carpet are starting to show wear and tear. The reason for the star is because employee turnover seems to be high (red flag) and the manager has a pompous attitude. I complained about a difficult/confusing check in with a mobile app and unregistered guest and he wrote me a novel of a response. Couldn't even be bothered to read all of it... when someone shows you who they are, believe them. Stay at nearby hotel and if you like the brand there are two others within walking distance to this hotel.. which is unfortunately being run by a true bootlicker for his vacation perks.

Amazing staff - Trina, I'm looking at you! Stayed here for just over two weeks and when I left it…read morefelt like I was leaving family. Thanks for taking such good care of our team last summer! Hope to see you all again soon. Clean Comfortable Friendly Safe You can't go wrong!

Yes and I like what I see so far my father and I believe my mother stayed I one of your motels…read morebefore clean and friendly

Everything! The place is disgusting!…read moreThe place looks unorganized. Room was not clean at all.

For starters I had my son's 8th bday pool party here. I…read morewould definitely do it again. 1 did have a few grievances but Mr. Christian Khayat and his staff went above and beyond to rectify the situation. They were all accommodating. Once the kiddos were down the adults had the pleasure of hanging out at Twyla's the in house bar. Which is where we met his amazing Bartender (Steph), (Chris) the server and (Jorge) the bar back. All of them were great as well as the drinks. We even felt a little chilly in the pool area and the housekeeping guy (Oscar) turned up the pool temp and the area. My family is already looking forward to returning once the renovations are done. Can't wait to see the upgrades. Mr. Khayat also bought my son a few pizzas and chicken from his restaurant (Fatmans) which my Autistic son loved so much we had to stop there and get a few before we went back home to Milwaukee. Definitely a 10/10 Thus place is definitely worth trying out. Oh yeah and Kala at the front desk rocks. We WILL BE BACK

Nice, budget hotel very close to Gurnee Mills, Great America. Room was ready by 3 pm. Got…read moreupgraded to a suite: living room with pull-out couch and large BR with king size bed. Stayed one night so didn't have much time to use the outside the room facilities, but the room itself was exactly what we needed. There is plenty of parking all around the facility (it is quite large in terms of area, not so much in terms of floors). Each of the entrances are controlled by key card, and it makes sense to move your car to the entrance/exit closest to your room, once you check in. The bathroom had one sink with plenty of counterspace, tub/shower combo. They do expect more than 2 people staying in the suite, so provided 4 towels. Water pressure was barely adequate and temperature was good, but easy to control. Dove products (soaps, lotions) were provided, which I hadn't realized was a thing. The temperature was a bit harder to control. Each room had its own floor climate control unit that could be used to turn on/off, but there was also a wall thermostat that seemed to be on. We just used the floor unit and the rooms got quite cooler, even with the hot outside temperature. Everything was worn, and could use a facelift...but the location is really good, and the charged price is commiserate with the value given. It wasn't very crowded (probably because of the newer hotels closer to the Mills)...so probably a good choice if needing a quick place to turn down without much notice.

My expectations weren't too high, considering the price...but when the accommodations are dated and…read morerooms smalls, the least you can too is be clean. My room was barely clean, busted outlet plates, dirty walls, stepped on a bug etc. Service attendants were nice though. Breakfast very basic, although milk was expired. Disappointing for a choice hotel. Won't return. I should have asked for.discount or refund but too tires to change hotels. Oh, elevator permit expired and floors sticky.

If I could I would give 0 stars. Came back from work one day my camera turned around and my navy…read moreblue Hollister blanket stolen out of room 322. Searched everywhere for it. That blanket was sentimental to me I've had it since 2010. Left the hotel today feeling heartbroken about my blanket. To the Manager; your employees are thieves and that is unacceptable for the establishment. To the customers; lock your personal things away.

I would highly recommend this hotel for future Naval graduate families!…read moreAli was a huge help in planning our route to base with extremely helpful tips and tricks! I was beyond overwhelmed and he was so helpful and made the entire process simple! The rooms were clean- we aren't talking 5 star resort, but you can tell they take pride in what they do and it was comfortable and clean. My kid graduated and they were very accommodating and with last minute add of a room. I travel a lot for work and customer service is key! I also had a great experience with Chad on the phone, who was also very helpful and patient! I again recommend this hotel!

The Hampton Inn made me feel so welcome to be here. We stayed here while in town for the Harry…read morePotter Forbidden Forest Experience. Of course I forgot something. About 10 minutes later I received a text from the front desk manager Sabrina. I was able to pick up what I needed from the front desk. You can charge snacks to your room, and it will be deducted from the deposit. Convenient means a lot to most, especially me. The breakfast was delicious!! A nice wide variety of meals for all diets. The oatmeal with almonds looked great but not my choice this morning. Spacious dining area. Friendly kitchen staff ready to assist. There is also a Wendy's in a safe walking distance day or night. Thanks Sabrina Nicole four showing great leadership in your Inn. It shows through the staff. Keep up the good work.

I had an amazing stay and can't recommend this location enough. The first thing I noticed was how…read moreclean and sanitary everything is; you can actually smell the bleach as soon as you walk through the door. Even though we stayed near the front desk and pool area, it was surprisingly quiet. We didn't hear anyone in the rooms above us or next to us, which made for a very peaceful experience. The rooms are very spacious with plenty of room to move around. The staff here is incredible, especially Mila at the front desk. She was so helpful and welcoming. I also loved that they allow dogs, and the free breakfast was a great bonus. If you're looking for a spotless, quiet, and pet-friendly place to stay, this is it.

Debris in sink upon our arrival and would not drain due to a clogged sink. Did not want to bother…read moreswitching rooms since my two littles were there to sleep for a few hours after an entire day at Six Flags. I called the front desk to tell them about the clogged sink bc I was told there was a $100 hold for incidentals. We slept, woke up and realized our bed was stained with red. Particles stuck to the walls of the bathroom. Didn't bother w the pool or breakfast. Our room at this hotel is missing a lot of basics in cleanliness. Oh, and surprise, the front desk charged me the extra $100 for the incidentals. Front desk can't help, texted me the number to customer service. Customer service is an AI bot that cannot find my reservation under by confirmation number or my phone and cc number. I disputed the charges with my cc company. Beware of this place.

First rate service!! The ladies at the desk genuinely strive to help their guests have the best…read morestay possible. They went above and beyond to help me get into my room early, knowing that I had come from over 4000 miles away and had been traveling for the last 12 hours. They were also very helpful to give me information on the best way to get to graduation at the Navy base. This hotel specializes in hosting military families who are in town for graduation and do their best to help us make the most out of our time with our loved ones. My room was clean, spacious and comfortable. Parking was ample and there are plenty of dining options in the immediate area. This location is definitely convenient for anyone visiting the Great Lakes Naval Base!

Jenny Light 1/5 just…read morenow on Google Terrible experience. Booked a room for my son after he had to leave his Airbnb bc of gunshots outside as well as a group of men approaching his car at the red light. It was the middle of the night so had to reserve room for an 8am checkin- it was only 3am at this point. He had not had any sleep and tried to wait in the lobby until check in and was screamed at by a hotel employee that he was not allowed to wait in the lobby. He called me, and I told them we are Marriott timeshare owners ( gold elite bonvoy) and asked if there was a resolution where he could even just wait in his car until his room was ready. ( I had already paid the $268 for it) was told no- they didnt care and if he was on property until his room was ready they would call the police on him. He is a mild mannered, quiet kid so he wasnt causing any disturbance, except for the hotel employee, when she started screaming at him. I explained that he would be unsafe driving without sleep and trying to wait for his room at a gas station at 3am in Chicago and they said that is not their problem. I told them to just cancel the reservation. He had to drive an hour and a half to find a hotel and we were lucky he did not fall asleep at the wheel. I called the hotel the next day and the manager, Robert doubled down and said they handled everything appropriately. Is this the way you treat your guest, your Marriott timeshare owners, bonvoy members? No apology, no care, no concern?

DO NOT COME TO THIS HOTEL!! "I came to this hotel at 6/25/26 at 7:21 PM and it's was so expensive…read moreONE NIGHT WAS 149.99." I check in and my room number is 200 and things starts to turn around, The bed sheets were stains on it and dusty and even the air conditioner and the table is destroyed and dents and some lamps cover or whatever that's called inside was nasty, And the network was not working, I tried many times to put my last name and my room number but won't still work and in the lobby the breakfast was almost out of food. This is so disappointing. I'd rather go to Great Wolf Lodge. I'LL NEVER COME BACK HERE.

My family and I booked 2 rooms, One of which was not available until 3 1/2 hours after check-in!…read moreThe whole companies server was down so check in took exceptionally long. Originally our rooms were supposed to be together and then they said that they will be down the hall from each other and now they are on completely separate floors. The 1st room wreaked of cigarettes, they offered air fresher, had left over dead spiders on the tv stand and cobwebs in most corners, liquid spills in the fridge, broken/cracked toilet bowl and horribly patched up plaster in the tub. The 2nd room we were finally placed with, had blood droplets on the ac unit. Being fully booked, my family was crammed back into the one hotel room, waiting for them to clean the 2nd room. Still currently waiting as I write this review.