It's 2026--why are hotels still using carpet? This Hampton Inn smells like mildew, mold, and years…read moreof trapped filth. That stench is baked into the carpet and impossible to ignore. Filthy elevators that smell like roach spray just seal the deal. This place isn't just dated--it's gross. Would never stay here again.

The rather large black man who was supposed to be at the desk was on a chair on his phone. He…read morerefused to give me more towels or blankets. The pool was a mess with no towels available. I will say the next shift was full of incredible people. I saw a total of 5 employees on the day shift just sitting or standing with phones and they saw me several times and just say there on their phones. I'm filling a complaint with Hilton. I've never had a problem with a Hilton hotel until today.

Please tell me why it's 9pm and housekeeping is cleaning the rooms next to mine slamming the doors…read moreeach time they go in and out. I'm with the airlines I travel for a living and I've never heard of house keeping occurring this late or this loud. This is awful. Union complaint to switch hotels submitted.

Clean, modern hotel. Friendly staff at check in, in the morning and at breakfast. Rooms were pretty…read morequiet. Lots of USB ports for easy device charging. The fitness room, which I used early Sunday morning, was clean, with two treadmills, an elliptical and free weights. Breakfast was well stocked. There is a small indoor pool and hot tub that I didn't use.

Nice room Not much amenities considering the price they…read morecharge . I always stay at Marriott . Was hoping for phone charging station in the room . No hand soap in the bathroom . Liked their breakfast .But it was expensive .Considering most restaurants give free breakfast . We did get free cookies .

The property was nice for the price point . Very walkable area .The amenities were a bit worn . The…read moreKing Suite had a nice floor plan the balcony was a great added bonus. Again the furniture was worn but spacious.

Check in was 3pm. Arrives at 2:50. They said room is ready. Went In and it was gross. No sheets on…read morethe bed , floors gross, trash cans full. They came and cleaned and we didn't get In until 4pm. Sat out in the heat for an hour . Got inside, fridge was broke, soda machine was broke on both sides . The lamps were broke , no bulbs . $166 for a night. Never again . I do not recommend. Also the house keeper acted like we were in the wrong for wanting a clean room. Horrible experience

They are or have recently renovated. I think many of the reviews are pre renovations. I was…read moreskeptical . However when I entered the lobby it was clean and inviting definitely not a dump, the front desk lady was upbeat and pleasant. Room was clean. Parking is behind gate rooms are accessed from parking lot. They served breakfast with hot and cold choices . They do provide soap but if you're like me and like shower gel bring it with you. Lots of restaurants and shopping near by.

I can't speak on anyone else's stay. But, mine was great. The room was nicely renovated and…read moreergonomic with storage and stowage compartments. The room itself was bright with Orange and tan accents. The bed, King size was very comfortable. It had a small microwave, fridge and the usual Iron/ironing board, safe. The bathroom had a back-lit mirror and heavy glass sliding doors. I'll keep this on my list of places to stay. Oh and the price was right!

Update: Booking.com apologized, gave a small discount and said the hotel was "firm" maintaing the…read moreroom was cleean. The Holiday Inn manager, Ann refused to apologize and falsely accused me and my family member for the disgusting state of the hotel room due to her poor managment, quality control and housekeeping. Laurie and the breakfast attendant were wonderful! They get a 5/5. Ann would get zero based on her nasty attitude and poor customer service. She knows that none of that furinture had been cleaned for months. March 3rd my elderly, disabled relative who was wearing a mobility boot and I checked out of our room early because a large bug was on my bed and the overall lack of cleanliness we discovered in the full sunlight. I called the front desk several times from my cell phone (because the room phone was broken) and finally spoke to Silas around 8 am and asked him to come inspect the room. He said he couldn't and would have to wait until the manager arrived around 9-9:30. We checked out and I called around 12 when I didn't hear anyone. Around 2 pm, the manager Ann W called and said she inspected the room with a 3rd party and they confirmed that it was a ladybug, "the room was utilized" and she found nothing wrong with the room. I asked her again, did she personally inspected the room and found it to be clean. She said yes - she couldn't tell what we did to the room versus the state of the room before we came. I told her that was insulting. She didn't apologize. I asked how could we leave the following stains on the furniture between 8pm and 8am the following day: - old, crusty white stains and dried spills on the desk chair, the sofa - dried red/black stains behind the toilet and in the refrigerator -hair in the shower that doesn't match our color, length or texture? I told her we had pictures and she said she did too and repeated that the room was fine and added had there been a problem we could have been moved. Laurie can confirm that she showed me another room when I checked in and I requested that room to be cleaned before she realized I had a reservation for another room. Laurie was wonderful she tried to help us with the thermostat and the phone which were both broken. Ann W. was smug, dismissive, and disrespectful for implying that we could be responsible for old stains from previous guests and poor housekeeping. We drove over 3 hours and I was sick and needed the handicap-accessible room. We ate in the lounge and only had enough time to sleep and left early. Our trip was cut short because of the bad experience.

Don't recommend staying here. Very disrespectful to the homeless community. The lady at the desk…read moretold him he stunk and they didn't want him. That man didnt stink he was bathed with new clothes on. The community pulled together and got this elderly man funds to stay out of the cold and snow. An this is how they treat him. Not ok at all. This man has nothing an has lived on the street for a long time. He's the nicest man. Picking up trash around saliabury. People fall on hard times and this behavior is NOT ok.

my sister in law booked online and paid up front. when she arrived after dark there was no toilet…read morepaper or. towels. when she went to the office to request these basic items the person behind the desk basically told her if she didn't like it she could go elsewhere. she returned to her room and shortly after saw flashlights under her door. when she opened the door there were two cops who told her she was trespassing and needed to leave. every time she tried to say anything they told her to shut up or they would take her to jail. she left and they followed her for miles. anyone surprised that her last name is Hispanic ? this is our country now. gave it one star because it won't post without it.

Fabulous stay 30 min from Ocean City. Every detail of this hotel was well-thought out and in…read moreperfect taste for visiting families and groups. Upon arrival, a warm and friendly attendant swiftly checked us in, offering cold water and ice cream (there is a deep freezer in the lobby w all kinds of complimentary frozen treats!) and a mini fridge chock full of bottled water and beverages. I noticed behind the reception desk there were basketballs and pool toys available for guests - what a nice touch for families traveling w kids/teens! The hotel grounds were clean and well organized. Our room w as a suite w a full kitchen and living room, the suite was large enough for a family of 4-6 to comfortably stay/sleep. Although we only stayed 1 night, I noticed the kitchen was super impressive. Never had I seen a dishwasher inside a hotel suite kitchenette. The complimentary breakfast was amazing, and included two friendly waitstaff who carefully monitored the buffet to keep it filled/fresh, cleaned any spills and replenished paper goods/etc as needed. They even stopped by to make sure we were happy w our meal. There was even iced coffee. Definitely a 10/10 Residence Inn experience - I would absolutely stay here again when visiting the beach.

It was OK With…read morehundreds of nights experience, I believe my expectations are realistic and reasonable. First- from front desk to breakfast hostess ( Edith) the staff were very good: friendly, professional, effective. Despite working on a national holiday- they always put customers first. Thanks! Our room 215, was ok but we were disappointed by the following: Loose floor tiles in bath area Very slow tub drain Overhead bathroom light very dim- unsafe. King mattress too jiggly for two. Bright Street/parking lights seep through curtains at night. Sounds from neighbors and overhead very noticeable. Washcloths so thin, they could have been disposable. Evidence of previous guests remaining in our room- ie: a butterfly hairpin on carpet. Breakfast offered sufficient variety and quantity. Dining area was clean and comfortable. Not critical, yet disappointed the guest snack area freezer was empty. No ice cream! Many, might not notice or even care about details listed above, yet for those who might, including hotel owners, I hope my notes are useful. Overall, not bad, but the experience could be better.

What is dump! The first room had a bed with brown stain. My sons bed had pink stains. The second…read moreroom had a horrible AC unit. It gave cold moist air. People were nice but the property was a dumpster fire.

Stayed for a few nights just after Xmas. I have also stayed here once earlier in the year. The…read morerooms are clean and comfortable, but kind of small. There is coffee and hot chocolate 24/7, and a very small continental breakfast each morning with limited offerings. The staff are all very nice and accommodating which is a good thing since we saw no service carts during our entire stay. If we needed anything extra (ex., fresh towels) we had to get them from the desk. We also took care of our own trash. Not a big deal but worth noting. The hotel could also use some new pillows (what they have are soft but very lumpy). I have stayed at both Hampton Inns (Salis & Fruitland), but they have become too pricey for what they offer. The Sleep Inn is a better value.

Justin, Stephen, and young woman at early morning desk were exceptionally nice. The room had one…read moreBIG problem...large amount of mold on ceiling over the bed. Squeeze bottles for shampoo, conditioner, and body wash that are secured to wall are very difficult for seniors with arthritic hands, suggest a change to pumps. Will stay here again because of closeness to airport and wonderful beds.

Extremely disappointed with Choice Hotels' handling of an honest booking mistake…read more I booked accommodations for my family through a basketball tournament hotel block for Ocean City, Maryland. My family of six required a room configuration with three beds, and during the booking process I ended up with a reservation at the Country Inn & Suites in Salisbury instead of Ocean City. I did not realize the issue until the day of arrival because I genuinely believed I had booked through the tournament lodging process for Ocean City. When I discovered the mistake, I immediately contacted both the hotel and Choice customer service. I fully understand that the reservation was non-refundable and that I ultimately completed the booking. However, what was most disappointing was the complete lack of flexibility or goodwill. I am a Choice Privileges member, I booked the correct hotel immediately, and Choice ultimately received payment for both reservations--more than $800 total from my family for the same weekend. I wasn't asking for anything unreasonable. A partial refund, travel credit, reservation transfer, or even some form of goodwill accommodation would have demonstrated that the company values long-term customers. Instead, the answer was simply "no." Mistakes happen. Customer service is measured by how companies respond when they do. Choice Hotels had an opportunity to retain a loyal customer and earn goodwill with my family. Instead, this experience left me feeling that loyalty and common-sense circumstances were not taken into consideration. As things stand today, I do not expect to stay at a Choice Hotel again and will be looking to other hotel brands for future family travel.

If you like roaches and dirty looking wash clothes and sheets with stains all on them look like…read moreblood then this is your place it was disgusting and it was late when we got back to the room so we had no choice but to stay there we set up most of the night after we woke up with the roaches near our faces and one almost went up to my ear I said something to management the next day after I had got home and they basically told me there's nothing they can do basically told me to suck it up for real do not stay at this place do not stay at this place and if you do shake your bags out before you leave

First of all get an exterminated in there for the thousands of roaches second get new washcloths…read moreand towels and sheets and blankets because the ones that we had in our room were so dingy they look like they have been used to scrub a floor blood stains on the sheets roaches all on our pillows it was a horrible night. If I could give this place a zero I would