We have used their Town car service for rides to/from Detroit Airport for several years…read more They have always been early or waiting at baggage claim with our name on a sign board upon our return. They track your flight for delays or early arrival. The cars are always clean, drivers are professional and drive safe. Individual climate controls in back. Never a mechanical or other issue. The amount that they quote is all inclusive, tip, tax, airport parking fee etc.. The drivers help with suitcases. I didn't give them 5 stars because: They always show up early by about 15 minutes - which is ok - unless it's at 5 am and you're still getting dressed! I prefer that they ring the doorbell just 5 minutes early. They have a policy of picking you up at least 2.5 hrs prior to flight - 2.0 hours is plenty for us as we have expedited security etc. but we can't seem to override their "policy" without lying about our flight time... They charge an early morning add-on charge before 6 am. I think they should discount their rates before 6 am as there is no traffic so the trip is quicker/easier! Sometimes the drivers offer complimentary small water bottles - but it's not consistent. (it's a very nice touch - keep a case in the trunk) Paperwork, we always prepay on phone with credit card when making reservations but we still have to sign slips, fill out/review pickup requests etc. I prefer to get-in, or get -out, and go. A on-line reservation/payment system is needed - especially to change/update pickup reservations when traveling abroad and phone service is spotty or expensive. All-in-all very good service for Airport transportation to DTW.

Total Image is a great place for a limo! We recently used them for our wedding and we loved it!…read moreTheir limos are clean and they have a pretty good selection of different sized vehicles for your party. We even received complimentary "Bride, Groom, Best Man and Maid of Honor" glasses and there was a "just married" sign on the limo! The driver was extremely friendly and helpful! Thank you so much to the staff and driver!