Just like all the other fast food around it's just kids that could care less about doing their job. Don't waste your time or money here. Don't follow directions on orders and close early when they feel like it. They refused to make an order that was placed on uber eats 10 minutes before they close but order went thru. They shut the lights off while I'm in the store and told me they aren't making the order. I work at a restaurant and when a pick up comes in 10 minutes before closing, online order or not, it still gets made. Unprofessional and seems to be zero management as they will be blasting music in the kitchen while customers eat in dining area. read more

I asked them for Cajun fries and even repeated it to her and she confirmed "Cajun fries" and I proceeded to get regular fries. I would've gone back and got a refund but I didn't grab the receipt. Not happy, i literally only went for the Cajun fries read more

If you call and ask to have something changed they mess with your order or intentionally put oil all over your bag. Packaging needs to be changed so that the foods warm. And the stickers they use to keep the bag shut for togo orders doesn't always keep the bag closed. Manager there is nice and understanding but I'm not to sure about some of the employees. read more

I officially give up here. They just can't get orders right and the staff is just rude. Their online website sucks. Becarefule if you pick an additional side it cancels out the first one. I ordered frys and carrots and by selecting the carrots it clears out the frys. So i never got frys i thought i ordered. Called because i said they were left out, only to drive all the way back to be told the carrots canceled my frys out. So wasted my time driving back too. I'm starting to loose faith on restaurants. This was just the icing for todays horrendous start of the day. read more

The service is terrible. Wait times are way longer than the times given. The manager does not want to come to the phone. Also why can't I get silverware and napkins with my order??? How much more do I have to pay for good food, good service, and silverware? read more

Nice People. No Drive Through, They cook to order, so had to wait. Sauce was OK Nothing was hot by the time I got back home, 10 minutes. Chicken fingers were soggy, not crispy Wings were marginal, slimy, about as good at Tyson Wings you get in the grocery. How does this place have 1500 locations? Awful. read more

Always delicious and excellent service Hot lemon wings my favorite Cannot go wrong with Wingstop read more

The worst. I've tried it twice. The first time the wings were really overcooked. The second time, they were swimming in clear tasteless cooking oil. When I called this time to complain, they just said "That's our mild sauce. There's nothing we can do to help you" Since when is wing sauce with no taste? It was just greasy chicken. Stay away! Or go to Wingstop on Randall Rd read more

Average wingstop. They are quick but the food is just decent. Sometimes the fries are cold but not always.

Wingstop is an absolutely amazing place! Their chicken wings here are cooked to perfection and very tasty. They also have plenty of flavors and dip sauce. But the flavors I really love are Lemon Pepper, Garlic Parmesan, and Red Hot Cajun. But I can say that all of the flavors are great and really amazing. They also have side dishes such as Onion Rings, Fries, Mushroom Fritters, and rice. Everything was on point and affordable. Their beverages are also cool and refreshing. You must also try their boneless wings which are really phenomenal! Very tender wings, savory, and delicious. They also have decent prices and all of their offers are affordable. I really saved a lot of money even though I ordered so many dishes. Great price and great offers! This place is way cheaper than other chicken spots around the area. Wingstop is a really incredible place. The interior and exterior are really great. Plenty of tables and chairs. Interesting decorations. Awesome vibe. Everything at this place is really nice. Their location is also easy to find. You can pay a visit anytime you want. They also have delivery when you want to take orders online or via phone. Wingstop is a very convenient and awesome spot. Fast and good service. Awesome employees. Amazing place. Good and fair prices. Everything at this place is great! The owners are definitely professionals and decent. They are really great at maintaining this place organized and fantastic. They have the best Chicken Wings I have ever had in my whole life. Once I got some of my free time I would go here again and order the same food I had before. Thanks, Wingstop for the great service and awesome experience. Keep up the good work! read more

Manager is rude and unsympathetic. I accidentally left my phone at home and I asked if I can use their phone to confirm an order wanted and he denied me. I had to drive all the way back home and drive all the way back just to get their orders straight. read more

If want some frozen small "chicken" pieces then come here. Overpriced and under deliver ! Welcome to the neighborhood, I know where to not go . Terrible flavor on the hot and the "garlic parm " as it is a dry rub .... kinda of not really . 1/2 my wings where just over the size of quarter ! read more

Wingstop - a plate of fried food and a penny - Chicken Wings Near Me - Carpentersville, Illinois

I came for the first time since opening and ordered the medium size which came with 8 wings. I got 4 Parmesan garlic and 4 teriyaki. The flavoring of the teriyaki was good but the Parmesan garlic is normally not a dry rub but it was here... I didn't expect that since the menu didn't say it was a dry rub. I ordered the fries and cheese sauce as well but the fries were undercooked and soft and overly salted I couldn't really eat them... The cheese sauce was good but the wings were only warm and not hot once I received them. Doesn't really seem like I'll be back since they're new and have a lot of work to do. The customer service however was good. Not impressed. read more

Wingstop - a close up of a pastry in a paper bag - Chicken Wings Near Me - Carpentersville, Illinois

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Absolutely my FAVORITE place to get wings next to Rosatis Pizzeria. On a day I can't decide what to eat; I go for wingstop. The staff are amazingly nice and always want to make sure you are happy with your service. They care about your thoughts and satisfaction and that's how an establishment should be for sure. Thank you Carpentersville Wingstop for doing everything you possibly can always and going above and beyond for your community!!! read more

My order was placed on Saturday, May 08 2020 online. I was informed that my order will be ready at approximately 4:30PM. I arrived at the Carpentersville 1391 store to collect my order. I entered the store, and the tall, thin, African-American man did not greet me at all. He was the only cashier working. I waited in line for 15 minutes and then a few other customers arrived after. The new customers were greeted immediately, and yet I was still not provided service!? I actually had to shout to the cashier to get his attention. I then asked the cashier is my order ready? He asked, " what is the name?" I told him my last name is Osorio (I have a common first name, hence why I use my last name). He went to check and said, "it is being bagged for me." Now, another 10 minutes go by and I ask again about my order. The cashier says, "it's not ready." By this point, there are a lot of people entering and leaving with their orders, and I'm still waiting! He brings me out an order for the name Raphael and says, "here you go." I told him that is not my order, the name is Osorio. Now, it's 35 minutes that I have been waiting in line and nothing!! There are 2 orders on the back pick up counter that I noticed when I arrived 35 minutes ago. He grabs the receipt and says in the most quietest voice, "order for David?" That's my order!! My order was ready for pick up when I arrived! Why did take this cashier so long to acknowledge my order. I waited for 35 minutes in line? Here is where it gets more interesting. The cashier gives me my order and I tell him I want a refund. Then he just walks away from me and doesn't acknowledge it all. He goes to help other customers that walk in and goes back to the kitchen. Another 5 mins go by and he doesn't acknowledge my request. It is taking a lot of my energy to keep calm and collected. At the 10 minute waiting for my refund mark, I aggressively demanded my refund. He then acknowledges and goes to the back room to use his mobile. It's a little pass 5 PM now and another associate comes in for his shift. He was very courteous and respectful. He attempts to assist me, but unfortunately he was unable to. The first cashier returns from the back and says, "the manager has to do it because it's an online order. I asked for the manager's name, phone number, and I leave the store. I call the mgr from my car, his name is Angel Delgado 847.975.4068. I explain the entire situation and he is apologetic, but repeatedly states they were short staff. He was informed later in the day. I did not believe this, as a mgr you are first to know about the happenings in your respective responsibilities. Angle tells me that I should receive a refund by Tuesday the 12th and that he will follow up via phone. I'm writing this feedback/review on Wednesday the 13th. Before I submit this I tried calling Angel and it went to voice mail. This is very frustrating with all the inconsistencies . I hope someone reaches out to me in regards to my refund. I would also like to state that the cashier was not wearing a face mask, but the cooks were. read more

If I could give no stars I would in a heart beat. First of all son good sick after eating here. Second they cram as many people as they can Inside. Third, poor management. Four when an order is preordered 2 hours early there should be no issue for the correct pick up time and when there is an apology and a discount for a next visit should be offered. my gas and my time are not are not free. Skip this place or you will be sorry read more

Wow I called ahead of time to see if they're open I've bought their sauce in so many Wingstop they refuse to sell me some. Never going there again read more

Eh. They just opened and have some growing to do. Food was ok, but a little dried out. Soda machine was empty already.

We just went to try this place for the first time as it is new to the area. What a disappointment. We waited 20 minutes for them to make our traditional wings extra crispy, 15 of them, to go. The wings are soggy, with chewy undercooked skin, they are really small and the flavor is not good. We will not go back. These are probably the worst wings I have ever had. I even think the wings from Pizza Hut are way better than these. Waste of money. read more

Very clean store, super friendly manager. I love that they are open until midnight! Great addition to CVille!

What a great first experience!! We got there just as they were opening. The manager/cashier wasn't in the building BUT to provide GREAT CUSTOMER SERVICE, the cook hand wrote down our order and began to cook our meal for us. Everything tasted great and I am still very impressed! My son, who is a wings fan, stated that the wings at Wingstop were very good!! Thanks for such a great first impression!! read more

If you want bone in wings better than Buffalo Wild Wings or hooter or any other chain come here. Granted I just read all the reviews and they are all about the "BONELESS" wings. The staff at this location is awesome always friendly and ready to strike up a convo. Food comes out fresh and hot and delicious. And the fried corn with parm on it . Wings are juicy and delicious read more

Manager and staff were exceptional!!! I was helped to my car with a large order and the food is great! Thanks again! :)

Bought some over priced medium wings, only to find out the wings were full of excessive grease and had an unpleasant taste to them. Little did I know the fries would be even WORSE! Fries tasted dry and sweet. read more

I was excited when they announced that a Wingstop was opening up in Carpentersville but then I tried it and was completely grossed out by their wings. Their wings are small and they are dry. They do not put the adequate amount of sauce needed. I decided to give them a second chance and I received the same small and dry wings that had no flavor. The staff is very kind but their food is just not great at all read more

Terrible. First time visit, didn't see the special sign in window. Lady who took our order basically rang same thing as special, but at normal price. Wings were not good. Ordered regular wings with traditional sauce. It was like they didn't stir up sauce before putting on wings. My wife's boneless wings were small. Fresh cut fries were gross. Disappointed. read more

I ordered wings with hot sauce. Key word being sauce. The chicken was dry and there was so little sauce it could have passed for a dry rub.