Totally unprofessional. Never had any problems with orders or things being on time. The other franchises in other parts of Colorado Springs never have had a problem. Proof that children work there. The store has one job, provide food service. Beyond crap. read more

The absolute worst. Slow service and appears understaffed and overwhelmed. Small space that gets very crowded with people waiting for to go orders. Pick up time here is just a recommendation especially when they blow past it by almost an 1 hour. read more

I've ordered a large ranch before: This was what they said was a large ranch. Pickup order. Uh, no. Almost $6 for this? read more

Wingstop - Ranch - Chicken Wings Near Me - Colorado Springs, Colorado

This place is dramatically overpriced, and has been for years. But a handful of times in 2024 I came in here and got either boneless wings or strips, and they were seriously good. This week, came in for this "deal" of 20 boneless wings. Usually wait a good 15 minutes for them to cook whatever but the guy brings them out in less than a minute. At home, open up and they're dry to the point of jerky, and some are the size of nuggets. Call them up and the dingbat guy says "I can't issue a refund because you ordered them dry" which is one of the stupidest things I've ever heard, he didn't understand. I did order without sauce, sauce on side... Spoke to a manager/owner and she nicely granted a 20 dollar credit. Go in the next day and possibly the same woman was there and said "it's on us" for the trouble, when I was using the credit and upgrading to strips. Wait about 5 minutes, even though they said 20, get it, drive home.. they are dry too and cold. Even after that, they give me chicken that's been sitting there an hour. Never going back here. read more

This location was very clean when I got there, Staff was quick to greet me and friendly. Food was out in a decent time, Food was very good and all accounted for. Overall very satisfied with this visit read more

Worst restaurant!! They cant seem to get any orders right. Horrible customer service. We're done going to wing stop!!

I don't understand why it's SO HARD to put more than 1/2 of a teaspoon of sauce on the wings. This is the 3rd and final time I will be ordering from this location. It's really too bad, because it's close to my house and so it's convenient. read more

Wingstop - Chicken Wings Near Me - Colorado Springs, Colorado

Staff is all kids who can't do basic math. Long wait as it takes three people to work on one order. Long wait for what used to be good food but is mediocre at best, inedible at worst. And zero customer service. I wanted 12 boneless wings with two different sauces.. The kid that took the order said they only come in orders of five. It's literally wings by piece on the menu. As I'm trying to figure it out and he's got a vacant, couldn't care less expression on his face, he says, you can get three. Well hey, if that was the case, why didn't you just do them in 4 groups of 3? He could not comprehend that. Also wanted to eat it fresh so we chose to eat in. Every table was filthy and sticky. I grabbed the abandoned rag in the cold soapy water sitting on the counter and bused my own table. I, in my foolish optimism, keep giving this place a try and am consistently let down. read more

It seems like every time we go to this location or we make an order they either mess up on the order or leave stuff out the first few times I never said anything. This is not the second or third time that we've called and there's been things missing so I called her to tell her and whoever answered the phone was one unprofessional too rude and then three she was like contact DoorDash is nothing I can do be a little bit more courteous for the people that go to your location for food read more

Chris is the nicest person who ever worked at this location. He always complies to customer needs and the food is fire every time!!!! Give this man a raise. read more

So what sauce there was was in the bottom of the bag and not on my food so for the bag out of the upholstery in my car it should be wing wait 18 minutes stop what a complete horrible service this place needs new staffed completely read more

Wingstop - All the sauce in the bottom of the bag nothing on the wings - Chicken Wings Near Me - Colorado Springs, Colorado

See all

So, I went in and a kid named Chris helped me. Super cool kid. Got the special, a combo of regular hot and Korean BBQ. The wings were nothing special. They met my desire for wings. Their regular hot is not even remotely hot. There was very little flavor in that sauce. The Korean BBQ were way better. Good flavor! Next time I'm definitely going for the much hotter options. Service was fast and Chris hooked me up with plenty of ranch, super cool. read more

Placed an order to pick up arrived at said time that the order would be completed but waited an extra 30 minutes. Unacceptable

Waited about an hour and received tiny burnt pieces. I was surprised because they weren't busy and it was early in the afternoon. Low quality food and long wait times. read more

horrible service and unprofessional. no manager with a bunch of high teenagers. they gave the wrong order to 3 other people including us. when i called they said nothing can happen. 4 people walked out of the store to visit with a neighbor in the store next door while they had people waiting in line and waiting for food. the girls were walking in and out of the store and none of them got the orders correct. they were all incredibly high and no manager was there. horrible. read more

If I could give this place no stars I would. The young lady taking our order was so rude. I was deciding on a sauce flavor and she threw her head back and rolled her eyes. Absolutely disgusting behavior. Then walks away multiple times while I place my order. The place was unclean. We ordered 2 combos. There was one other order in front of us in store. It took 35+ minutes to get our order out. Once it finally got out the fries were so hard it was inedible. My boyfriend could barely finish his meal because his boneless wings were so hard. Cannot believe what I paid for this place to be this crappy! read more

Food quality is low, wait times are excessive and this is what they gave me when I ordered a large fry... Total rip off. read more

Wingstop - "Large" fries - Chicken Wings Near Me - Colorado Springs, Colorado

no just no. the food was soggy and the sauce wasnt spicy i should sue for false advertising. overall just take the biulding down.

Really wished I could give this place more stars. The food is always delicious, but greasy. BUT if they could actually make an improvement, be more consistent with the timing of your orders. I always place my pickup orders in advance because I know it will take 20 minutes but it's interesting to see if far exceeds the time of the pickup. When you show up, there's no sense of urgency. Looks like I'll have to find a more reliable location nearby. read more

Ordered online because we live in a covid world. The app said it would be available for pick up in 5-10 minutes. I show up at around the 30 minute mark after my order and they told me they didn't even start my order yet. Mind you, no one is in the store and all the employees are standing in the kitchen. The employee tells me not to worry, it won't take long. Well, I didn't order online and wait to drive over here just to sit down and wait for you to start cooking lol read more

Dirtiest wing stop I've ever been to. Smelled like a dirty gas station bathroom throughout the whole restaurant. Took forever to get our food while there was only one other customer there and 3 employees sitting at a table talking. Food was fine, no big issues there. read more

Ws in general has decent wings, with a nice variety of flavors. As a person who grew up with Anchor bar wings, its a comparison that sometimes isn't particularly fair given the originality of those from Buffalo. However, this version does a nice rendition of the original, with crispy wings and good flavoring albeit a bit on the mild side of things. However, the Korean and garlic parm wings have an excellent taste, and the volcano fries are reminiscent of INO animal fries, with some small amount of heat added in. It's appreciated that one can get celery sticks, rather than carrots for those of use used to green vs. orange. I was pleasantly surprised with the accuracy of our order, given other reviews; the time for the order to be ready was longer than the 28 minutes, however - more like 40 minutes on a Friday PM after the online order accepted. read more

When it comes to the boneless wings it taste like the frozen ones you get from the grocery store, I can definitely see how their making money by selling low quality food for a premium price read more

Been going here for years but the last few times have been horrible. Asked for extra crispy wings and they were not even close to being crispy. We had to put them in the air fryer just to make them edible. They did not completely fill our fry basket, and they forgot to put the rub on the wings. Very disappointed. read more

This place has great wings and fries. I recommend this place if you are in a hurry. The staff is amazing with supper fast service.

Not good. I ordered an All-In Bundle which came with 16 boneless wings, 6 tenders, and large fries for $19.99. That was a great deal... but our food was not enjoyable at all. Our fries were so dry and hard, like they were old fries that were refried and kept too long under a heat lamp. They were absolutely inedible. The boneless wings were decent, but the tenders were chewy and hard. We also ordered Voodoo fries which had good sauce on it they were not enjoyable because the fries were so hard and dry. We also got rolls, which were dry and stale. Our experience was disappointing and we did not enjoy our meal. Avoid this place if you can. read more

The cashier had bearly talked, with no hello, or welcoming, and i noticed that the the biulding was dirty. With unswept and unmopped floors and dirty walls, along with unwashed surfaces. Tbh it tastes just like the food at my school. (So horrible) read more

Wing stop is usually pretty good. Last time I was here, one set of wings was over cooked. They were hard inside and out. This location is tucked away some inside a shopping center. They do offer a discount to military or by checking in on Yelp. read more

did a DoorDash pickup order and got there when it said to pick it up. they had no idea where my order was and had to start from scratch and make me wait even longer. The employees were rude and it seemed like no one knew what they were doing. Then, when I get home they had made the order wrong. Just go to Buffalo Wild Wings. read more

I have given Wingstop several chances over the years based on the recommendation of friends and family, and they never failed to disappoint me. The only positive comment I can render is that the shops seem clean. Wings are always over cooked, fries are soggy and the employees are surly, uninspired and uninterested in what they are doing. Service is slow, one would think because of the volume they do that they would have a better handle on things. I will not darken their door again. I give it 1 star because I can't give it less. read more

this wing stop always lackin. came in today and they have no boneless or french fries. how do you make money from this man

5 stars for Julio. Came in for the first time and I made a mistake on my order (my fault) but Julio the manager was working the front and took care of me. He handled it very professionally and was super friendly. A1 customer service. Highly recommend stopping by this location and showing support for someone who actually cares about their customers! Food was also on point! read more

The new manager Julio is awesome! I've been coming to this Wingstop for the last 5 years and have consistently gotten great service but Julio goes above and beyond! He made sure everything in my order was correct and got it out perfectly! No complaints at all! read more

I can't recommend a restaurant that has delivery drivers off the street working on my order. I saw a young lady food driver put her finger inside the rim of the cup while filling it for a customer. Not sure who that went to but it grossed me out. Store employees should be the only ones filling orders including drinks! If they don't care about dirty hands filling my drinks I wonder what else they let "slide" ewww read more

When I order from Wingstop, I use the app. Majority of the time, the app timeline is pretty good. When the order is complete, I usually get my food except this visit. I received my order 12 minutes past the order stating that it was completed. I asked an employee what determines the order on the app reflecting complete, and I was told it's done by the "website". That might be the case, which means that either the app is off (this one time out of numerous orders I've made from the app) or this particular location is just slow. The food was good though. read more

This is my third time giving Wingstop a chance. First off the food is way over priced. $21 for 15 wings is crazy. Second, even when the store is empty, be prepared to wait 45mins for your food. This placed is overhyped and underperforms every time. read more

The wings are great, the people working were nice and helpful. The wait was ridiculous. Ordered our food online at 5:30 PM. Was told 6:15 was the pickup time. Arrived at 6:15 to find a full waiting room. I paid for my order and was told it wasn't ready yet. I didn't get the food (2 orders of 10 wings) until 7 PM. Seemed like many other people were also there waiting a long time. At one point an employee told another person their order was next to be prepared and it would be 13-15 minutes. So based on that, my order placed at 5:30 PM wasn't started on until 6:45 PM, 30 minutes after I was told it would be ready. I get they were busy, first Sunday of football season but being so wrong on the wait time was unacceptable. read more

I literally am sitting here watching 5 of the workers laughing and talking and not working and i've been sitting here for 20+ mins waiting for my food and still have not got it. They are not working at all. I haven't seen any of them walk near or make the food. read more

My husband and I have avoided this location for a while after a few bad experiences. Yesterday I really wanted wings so we ordered a 15 wing combo to split for lunch. When he arrived to pick up the order, the new manager explained our order was almost ready - he was just waiting on fresh fries. While he was waiting the manager explained to my husband all of the changes they are implementing to improve their food quality, order times, and overall customer experience. Let me tell you - there was a huge improvement in this experience over the last. Everything was so fresh, the fries weren't soggy, and the wings were absolutely fantastic! We'll definitely be going back again soon! read more

I talked my wife into having wings tonight, she even went to get it, came home and you guys forgot to put the fries in the bag! She was ticked that you didn't have teriyaki flavor anymore, but then you forgot her fries. I suspect we won't be back... read more