This location is great! Wings are always great and seasoned perfectly and never have any issues. I wish the wingstop app would let us select the location we wanted to order from like Uber Eats. read more

Wingstop- Wings and Voodoo fries Wingstop is really an understated value for chicken wings and the service. While most people order and the order to go, there are a small area of tables, tv's, drink station. Food review- Bone in or nuggets- that is the question! I had the classic (bone in) wings- lemon pepper. I prefer this because of the crunch, a great taste and dipping with blue cheese. Fries... oh my. Wingstop's seasoned fries are some of the best. The seasoning is awesome and provides a slightly seasoned taste. My son had the boneless and hot Mango habanero wings. These wings are more of a wet texture. He typically grabs a fork for less mess. Louisiana Voovoo fries were something new for this meal. This was a large set of fries with liquid cheese and a pronounced spicy taste that was sprinkled on top. For something different it was nice. I still prefer the regular fries, but if you like cheesy fries this could be right for you. Overall score- Staff: 5 out of 5 Seating: 4 out of 5. Cleanliness: 5 out of 5 Value: 5 out of 5 We will be going back. read more

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I will start by saying there was a precious petite black girl who took my order and was so kind, but my food?? The wings were clearly old and covered in a thick sauce, I have never had wings so bad. And they had like 10 people working what a mess I'm never going back. read more

Wingstop - Awful wings - Chicken Wings Near Me - Forth Worth, Texas

Regularly come to this location, placed a pick up order, and showed the two cashiers my order, just to wait 45 min to have them tell me they've been "working on my order" when it's been sitting on the shelf the whole time, after asking if they could remake my food since it's clearly cold and I was told by the manager that they could not remake my order due to a rush and how it would not be fair to the people waiting, when 10 min prior a white lady had been waiting about the same time I as myself had her order remade and received a whole apology and offered free desserts meanwhile I got told to enjoy my cold food or wait until the rush was over, isn't that delightful!! Just go to pluckers!!! Ps this is what I got served straight out the box read more

Wingstop - Original hot 10 pc Wing Combo - Chicken Wings Near Me - Forth Worth, Texas

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new manager And a new team outstanding service clean and professional, Who's hot team members are awesome and friendly great job wing stop

I never received a refund as requested. I went back to this wingstop and requested another refund after the charge posted. Had to dispute with my bank. Horrible service! Will not return! I've never received bad business like this before. Ridiculous! read more

Everything. Ordered online and scheduled pick up was 5:45. Showed up at 540. Not ready what I was told. My name went off the board. At 6:03, young girl at the counter asked me what I was waiting on. Gave her my name, she checked the shelving and it was there. Now, having looked in that direction the whole time, never saw that bag placed there. Sticker says 5:32. Got home and cold. Do better!!! Never returning. Not like corporate reads these, this is not the first time. read more

I typically don't leave reviews for chain restaurants (unless it was terrible), but this place was great. The wings were fresh and perfectly sauced. But what made this place stand out was the customer service, which was fantastic. read more

I am a big fan of Wing Stop. They have the best wings. However service can ruin any experience. We ordered online a family pack. It was early evening hours on a Saturday night. The pickup was 6:30 and I arrived about 6:40. The first young man that was helping me took my name and barely looked anywhere and said they didn't have our order. I could see a couple bags sitting on the shelf and asked him to check those. He turned around and walked away. The second employee came over and reacted the same way. I finally got her attention of a third employee and asked them to check the two bags. Voila!!!! There sat our order. We got home and the order was correct. Here's where this location lost any future business. We had three different flavors which were dry rubs. 24 total wings. The wings were well over cooked and the ribs barely had any on the wings. There was enough to tell but it appears they ran the rub over the top and nothing more. So we ended up eating plain wings. We won't go back to this location again. read more

Stops taking orders 50 minutes before closing whether it's over the phone or in person.

It's a decent product , but the long food prep time and high price keeps me from feeling good about eating here. Clearly, I'm in the minority on this opinion as this particular location is always packed when we come here primarily because my stepdaughter is crazy about it. By herself she can order $20 of food. Uncooked wings at Winco are a few dollars a pound and incredibly easy to prepare. So, I guess the offer here seems odd. For less than that we can have so many outstanding dishes at local sit down spots. It's ok but won't go here for myself. read more

So looks like our 2nd experience here was a dull. We continued to come here since they were opened for dine in. Other than the cook, the rest of the people here looks like they just graduated middle school. We tried to order the new "lemon garlic" but the cashier didn't know what it was and said they didn't have it even though it was available to order on their app and wingstop has been promoting it nonstop. Then they said our order would take 20-30 minutes even though we are dining in, gladly that wasn't that case and our food came out in a timely manner. Out of 24 wings, only 3 were flats, the rest were the nasty drums looking ones. 2 hot lemon and 1 mango habanero... 3/24; 13% of our wings were flats. Worse experience ever. The 3 containers of ranch wasn't even filled up all the way either. It was 75% filled. What a disappointment. I never had this experience at wing-stop before, its usually not even but 30/40 or 30/70, but this was disgustingly unfair especially for the people who prefer flats. It's called "mixed" for a reason, i am not going to pay an extra $3-4 bucks for it to be all flats. We also don't want to smell the cleaning supplies while eating here, very disappointed that they decided to wipe the floors around 9pm even though it was not close to closing time. Will not be dining in here anymore, thank you for being the only wing-stop in the states to have dine in and thanks for cleaning the tables. But we will be doing take out now. read more

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This Wingstop store is unbearably hot inside--I honestly feel bad for both the customers and workers dealing with this uncomfortable heat while trying to enjoy their food or do their jobs. It really takes away from the experience. read more

First off, I love Wingstop! This is the second time ordering from this store and I'm just going to drive further to go to a different location. The first time ordering the food was alright. I had ordered a large side of ranch in addition to some family size wings. The food was good but whoever bagged the order just threw it in the bag and the ranch opened and leaked over everything. Accidents happen, so I wasn't too worried about it. The second time I ordered the 20pc boneless wings takeout for my family, they didn't get my order correct. I asked for half Louisiana and they gave me garlic Parmesan.. They also must have ran out of boneless wings because they tore up (not cut) chicken tenders and tossed it in sauce. It looked gross. We got a side of veggies sticks and it was roughly cut. The pieces were nearly full sized carrots and some green in color. Unfortunate waste of money. read more

Wingstop - Chicken Wings Near Me - Forth Worth, Texas

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I always order online when I can and every time I come to this location it's available 20-30 minutes after the estimated window. The wings are either under seasoned or incorrect and the workers seem like they hate their job. On this particular visit a cop even came in and walked behind the counter twice. read more

literally the worst location in north Fort Worth. 30 people at the counter and nobody moves with urgency. plus extra stingy with fry quantity. gives you smalls when you order larges. read more

I love WingStop. The issue I have is with this location. There are some hardworkers and some so-so. I won't knock the ones hustling to bang out all those orders. Thank you for working hard. I'm upset that my pick up time tells me 15-25 min and in reality it ain't ready for nearly 40 min. I get it everybody loves Wingstop. Maybe employee more people to keep up with such high demand? This isn't the first time it's happened at this location, but it will be my last time. If you got time to be on your phone on the back while you got customers waiting on you, then you need to be coached, retrained and if you can't hack it after that buddy, find something else to be crappy at. read more

they have absolutely no sense of urgency. placed an order for asap pickup, even waited the 10 minutes they prompt that you might need to wait, got there and the little girls at cashier literally shooed every customer off and said "give us 5-10 minutes" and i proceed to wait another 30 minutes while watching the people in the kitchen take their sweet ol time. the very least they could do , is give you an accurate waiting time or remove the option for "asap" pickup all together because you will be waiting 20+ minutes extra than they try and tell you. read more

Usually our favorite place to eat. Customer service is awful. The cashier didn't say hello just stood there as if she were inconvenienced. We waited longer then normal for our food. When our food was ready a guy who handed me the food basically tossed me the bag. We ate at dirty tables that one of my kids had to clean. Restaurant was dirty, wings were drenched in sauce that was unnecessary, chicken was was not fully cooked. There's one paper towel holder for the whole restaurant and when I ask for napkins there we're non available ...don't go here! People were in the back chillin on their phones collecting a pay check. As an owner I'd be very angry to have this inconsiderate unprofessional staff ruining my reputation. I hate even giving one star but I had to in order to post. read more

Boneless wings came with a soda cap sized wings with no sauce. They counted it as a full wing which was concerning to see since I payed full price for full wings. Service was terrible and unwelcoming. Got nothing but dirty looks and asked why I was there and what did I want. Obviously to order food. Took this worker 5 mins for her to get someone to take my order when she could have taken it herself. Terrible service with workers who make you feel not welcomed or don't want to be there. Wings tasted like cardboard and were not properly sauced. They need to get rid of everyone they have currently and hire actual workers read more

A HUUUUGE shout out to employee TYLER at this Wingstop!!!! My daughter's bff lost a substantial amount of cash (her dad wanted her to buy some personal items) in this location. The money fell out of her pocket, and she didn't realize. We were at the store looking for the items she needed, when she realized the money was missing. We went back to wing stop and Tyler must have recognized her. She explained what happened and he handed her ALL of the cash! He actually went to her as if he knew why she was there! Tyler... if you are reading this... she was having a very difficult day today (death in the family) and has been crying before we went to eat. Your actions of honesty and integrity need to be recognized!! I hope you are blessed ten fold for your choice to do what's right! Good job Tyler!!! If you stop by Wingstop in Presidio, give Tyler a shout out!! (And yes, she did reward him!) read more

Do not come here. Service is horrible. They messed up our order the first time. Then our form of payment. Then to top it off, they gave our food to someone else after waiting for 30mins! You'd think they can't possibly screw up more right? Wrong! They had the audacity to take the food back off the table from those customers and bag it up for us! I'm sorry, what?! Who does that?! How do we know who's touched it at this point or ate from it.. I am appalled. Never again. Oh yea, and after all that, we still didn't get our complete order. read more

If I could leave no stars I would. Placed my order 2 hours in advance. Got ignored when I walked in and 2 people after me were helped before me. Food was not ready when I got there and missing food items for a $100+ order. read more

Wait time is outrageous. Fries were so salty I couldn't eat them and the wings had no sauce. Save your money and go somewhere else. Yuck!

Great service here, Jose and the crew were very polite and the food was hot and fresh.

i called to placed an order and they couldn't find my order waited a bit then somehow they found it but made it wrong and had to re wait and was not offered a discount or anything for the trouble read more

As we walked in , the employees did not greet us and the girl in the front counter was on her phone . When i was ready to order the girl was still finishing her text message as i waited to order ! as i was ordering the girl talked so quietly ! I was dining in and the tables were dirty and sticky ! read more

Wingstop - worker (Marisa) on her cell phone while i was waiting for her to take my order - Chicken Wings Near Me - Forth Worth, Texas

Worst service ever. After paying delivery fee and tip, the main part of my all-in bundle was missing (16 boneless wings). I was told to drive up to the store and they would give me the wings. I asked to talk to the shift lead about the service, but she was "too busy taking her break". I've lost money and time, but no one at wingstop seems to care. I do not recommend this location AT ALL!!!! read more

Ordered food to go today. Got home our fries were not in the bag. Called back spoke to Alyssa who said she was the manager. She said she was 90 percent sure she put the fries in the bag. Really I just told you we did not get them & she's going to call me a liar. We paid $27.79 for two 6 price meals with fries missing & she's going to argue with us. I don't believe it. For that amount of money we both could have had Longhorn steak meal for both of us. I still can't believe she called me a liar. No more Wingstop for us. I'm sure she doesn't care it's not her business going down the tube. read more

Wingstop - Chicken Wings Near Me - Forth Worth, Texas

Service is terrible. I stood at the register and no one bothered to greet or take my order. I had to yell into the kitchen if someone could take my order after standing there for 10minutes and all they said was "my bad." read more

I ordered online, and accidentally left off my dipping sauces. I immediately called the store and asked them to add it, and that I had no issue paying for it. They said it was not possible to add it. Simple request, but instead I just cancelled my order. I spoke with the manager on duty and they had no issue with cancelling and not just allowing me to add ranch to my order. I asked for a confirmation number for my refund, and he told me it was not possible and that I would need to come to the store if I wanted it. Loved the food here, but I won't be ordering from this location again due to the lack of understanding and poor customer service. When asked to speak with another manager he said he was the manager and that the only person higher than him didn't work at the store and that he could see if she would reach out. read more

Walk in late at night for our order first thing I see is 7 employees in the cooking/bagging area having loud conversations, laughing and joking around as if they were at a party. This means no communication between them about orders and I sat and waited 10 minutes longer when my order was bagged and ready sitting on the counter. I also witnessed a girl at the bagging area take a bite out of a wing or fry, she saw me see her and she turned quickly. These high schoolers need a responsible adult to manage the night shift. An order of my wings was dry and had no sauce, not a good service. read more

customer service sucks they forgot my chicken sandwhich for my meal didn't accommodate for my other food that i had to leave home to spend 30 minutes on one chicken sandwhich . Then when the sandwhich was finally done it was just sitting on the counter for another 5 minutes until i came and was about to get my money back . read more

Place sucks honestly. As a member of the big back community and recently moved from Houston I've given this place 5 chances. Under cooked fries 4 times and never received a delivery. Then when the were told it would be 15 min wait to replace our meal. My lady is walking out the store an hour later without our complete meal and the grease has harden from the food sitting on the shelf the whole time. Place sucks and they need to clean house. read more

I walked in, ordered my food, AND PAID FOR IT. I waited 10 minutes and I went back to the register just to see where my food was.. I wasn't in any rush, I was just wondering... the lady proceeds to tell me that they completely lost my order and weren't even making it.. this location is ABSOLUTELY TRASH. The employees are completely aloof and don't know what's going on. The food is consistently lukewarm as well. The was the last straw for me. read more

I should have looked up the reviews prior to ordering. My order was short. When I called to let them know. The person on the phone said: I can give you $5 or remake what was short. And the time and gas to have to go to back?!!! That is all we can do. I have placed plenty of orders at other locations and this has not happened before. Customer Service is non existent. Will just need to use a different location. read more

Food quality and consistency is not good. Wings don't have any flavor. They don't seasoned the wings like they used too. Seems like they are more concern about cost than the flavor and consistency read more

My wife and I had a very good experience at Wingstop. They have many flavors to choose from and very family friendly convenient combos to choose from to make sure everyone gets what they want. We did takeout and we're very happy to see that our food was still hot by the time we got home. We will definitely return many many times as it's nice to have some variety with wings, especially when there are so many similar options in the area to choose from. Check them out! read more

I want to shoutout Saniyyah, Nate, GM Emma and the staff at Wingstop. I haven't had this level of service at any Wingstop in quite some time. My daughter and I went there Friday after work. It was busy, but we were greeted when we walked in. Our interactions for the most part were with Saniyyah and Nate. They were both very helpful. At this location, you can see the food being prepared. No one was standing around, everyone was busy. Food was continuously coming out and it was delicious. My fries were not "grey", like the Timberland location knowingly served me. I asked to speak with the manager (Emma) and had a wonderful conversation about her staff and the service we received. I was very satisfied and will be back. read more

Worse customer service ever. Needs lots of training. These young kids don't give a shit about customers period. I've given this store many chances and this was my last. DO NOT EAT HERE OR ORDER FROM HERE. This time my order was given to another customer then returned from them. They handed us the order instead of offering a new order. In a time like this (Covid 19) I don't believe this is acceptable. What a joke. Never again. Idiots. Update- The manager called me the same day to discuss the service and understands my complaint and agrees that the issue exists. He said they do need more training and will do just that. I told him that unfortunately my review is the only way I could let a business know there's an issue. He was cool with it all and asked me for another chance as a customer. I said yes. He gladly paid for my bill and apologized. I will give them another chance. read more