Bought from here several times since the new football season has started. The food has always been very good and prices reasonable. Thank goodness , getting the food here pre game makes watching the Bears bearable read more

The food was pretty good. Nothing special. It's was kind of expensive and the service was really slow... I will say they were slammed though. I couldn't believe how many orders they were filling. The sauces are very good. The fries were fresh and the wings were average. I'd recommend it. Good for a last stop shop meal. read more

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As skimpy as can be..... the wings are burnt, hard. The fries you get an exact amount of fries maybe 10 stick, hard & dried up and very pricy. Tried talking to them & showed them that we barely get a regular sized potato as fries or even as a side. They don't care or try to save you as a repeat customer. They need a clue from five guys. Most of there spots are a 2.0 rating. Definitely looks like they will be out of business soon. Ambiance, it's dead up in there, even the pick up you couldn't get right. Yes some wings taste ok but not worth the return. read more

Wingstop - Not enough for even a 5 year old. - Chicken Wings Near Me - Harwood Heights, Illinois

Great place, service, and food. Got a boneless wings combo, it was incredible. Great portions at a really good price. Beats canes any day

Terrible. Went in multiple times and the order was made wrong each time. Fries were not seasoned and cold. So gross. read more

Wingstop - Fries were unseasoned and cold. Usually good but sucked today. had to go in multiple times to correct the order and it was still wrong. - Chicken Wings Near Me - Harwood Heights, Illinois

Whoever works the deep fryer in that joint deserves a raise, a wing sauce named after them...and possibly a street but that remains to be seen read more

This location has the worst customer service. Whats the point of placing an online order a day in advance only to show up the day of pick up and wait over 2 hours just to get to the cashier. Our order was still not ready and couldn't even provide us an answer as to if even if it would. They were unable to give us a refund at that time. Waited 2.5 hours and left with nothing. Management needs to step up. Horrible service. read more

The customer service and management at this location has gone down the drain. Online delivery order turned into a pick up order where the food was cold and management Myra and Iyana declined to provide fresh food. The food was cold and the wings were done incorrectly. The employees who work here are young and have zero customer service skills. read more

Awesome service, staff, location, and food!!!!! Tried the lemon pepper and Hawaiian chicken this time. Need the hot sauce though to satisfy my daily spice craving. So many fries provided in the combo meal (6pc). Good deal read more

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Girls at the counter with AirPods in and didn't really want to be bothered. The fries were room temperature and all brown and gross. Why can a place that makes fried food as their job not make fries good and fresh for each order? Their fries are good when they're fresh but nasty otherwise. read more

The wings and fries were overcooked and you can tell they used the last of their fry pans cause of the small corners of the potatoes. Ridiculous amount of money spent for poor service when everything is supposed to be "FRESH". Those cooks need to take more training lessons. read more

Wingstop - Burnt fries - Chicken Wings Near Me - Harwood Heights, Illinois

Been coming here for years and it's been downhill since. Ordered and got there at 11. Asked to use the bathroom and Eric said it was closed. The dining area closes at 12.. how is it closed? Gave an attitude as well. I def do not recommend this location. read more

They got my order right % & after long day of fighting traffic & hungry when you do finally call in your order and they go over it & you get home it's all wrong! No they made me happy smile Danceing!!!! I've been to other Wingstops &! Let's say I've been doing business here & always been happy, but the staff now really got it down. Thanks guys & happy holidays from Biggie23 . See you Thursday night football read more

Where do I start?! First I started ordering online for a delivery order thru the Wingstop website of the said location. I hit delivery which quickly asks for my address to confirm delivery. Delivery confirmed. I make my order, add some items, Get charged, no big deal. 45 min. go by and no delivery yet. I call the Hardwood Heights location for a status. They answered and I quickly noticed in dealing with kids, I asked for the status of my order, she checked telling me that it was still there. "No one has picked it up for delivery" her words. I couldn't believe it. I told her I would pick up the food myself but requested that they supply fresh hot food to replace what has been sitting around for. She then responded, I could only refresh your fries not the chicken. I was in disbelieve. She then handed the phone to another female manager who reaffirmed that she could not accommodate and stated that I placed a pick up order. I reassured her that it doesn't take a rocket scientist to place a delivery order. I know what I placed. She also "the manager" says that on line, when you place an order on the Wingstop website, Everytime you add and/or modify your order it defaults to pick up. What!!!?? So your saying it's not my fault but it is!? And because so, you can't accommodate my with fresh hot food and only, if I wanted a refund, 20% refund only. Mind you it was just over a $25.00 order. Do the math. I finally get to the stop, all have an attitude, no people skills, no common courtesy. I go back and forth with them, the young blood half assed on the counter where I have to serve up my drinks. Slides the bag with his back turned to me (half assed) . Never again! And I'm letting everyone know this place sucks. Oh! And the lemon pepper wings, didn't taste a lick like lemon pepper! Not a lick! Disappointed. read more

I swear this location be so crappy at times from little portions to some times food messy not proper made up it a hassle but I guess it is what it is but the location on Harlem by north ave they have better portions same stuff but better read more

Wingstop - See not lot fries n chicken sandwich got so much sauce on bottom instead on sandwich - Chicken Wings Near Me - Harwood Heights, Illinois

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Friendly staff, fast, made fresh to order. I'm not sure what the other people are talking about. My experience was very pleasant. Highly recommended. read more

I don't know how anyone can say that Bdubs is better than Wingstop, because that is just simply not true. Maybe Bdubs has a much better atmosphere because it's a sports bar and because there are people waiting on you, but when it comes to food, Wingstop surpasses Buffalo Wild Wings. Wingstop's wings are fresh and REAL chicken, and the mango habanero wings are to die for. The one thing I am not really a fan of is how much fries they give you. I end up wasting so much because, after a while, they end up being very soggy and disgusting, so I would not eat them as leftovers. The thing that brings the rating for this location down is the bad customer service. When this place first opened, I was so excited because the location near my college campus was to die for so I was excited a new one was open near me. Well, there was a nice woman who worked here at the beginning who was so funny and nice, and it made my experience here so much better. I do not come here as much as I once did, so I am not sure if she still works here because I haven't seen her for such a long time. I believe her name is Lisa? I'm not sure how great her customer service is to everyone though, because she jokes around and is pretty sarcastic and that does not sit well with certain people... but I personally have always had great experiences with her because I can be sarcastic right back. However, when I have come here more recently, the workers are just so rude, and they are constantly on their phones and gossiping to each other like they are in middle school. Like I understand it may be slow, but you can't find anything better to do? You know, make food? Prepare food? As for cleanliness, I have never been to this location where it was very dirty, which is, of course, a plus. One complaint I do have though is that I love their tea machine next to the pop machine, and when the drinks are gross or when the drinks are out, the staff will not do anything to help you. They will literally tell you to pick another drink because they can't do anything about it... Umm give me a refund then cuz I don't want your dirty water. read more

Worst wingstop ever! Seems like the people working there don't care about customers and give the worst service ever. Avoid going there! Wouldn't even give it a star if I didn't have to. read more

There where literal feathers in my chicken and when I notice I immediately threw up everything I ate. Not going again.

Very poor customer service. I went to that location at 11:20 pm, their signs showing open until midnight. First the lady tells me they are not taking any order? Then she asked the one appears to be a manager and she told her only boneless? It seems they are very unhappy employees that want to go home early. I'm a general manager from a restaurant and I would never treat guest like I was treated or at least explained the guest on why. It seems that store needs guidance. Won't come back. read more

Welcome to the neighborhood, really efficient survive really fast, And friendly, phone in or via Web and app. Really clean and professional. Came in April 12th at 1pm. Everyone working friendly and professional. They were constantly cleaning front of house and making sure EVERYTHING was in order! Looks like this will work well. Great hours as well! ! read more

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Wings were not tossed in any seasoning or sauce they just sprinkled the seasoning on my wings. I know that it was close to closing but come on now you got to toss the wings in the bowl with seasoning and sauce they just didn't wanna dirty any more dishes before closing. That's whack. Never again. Just tried to let the manager know and she just offered 5 free wings when I purchase again. So I have to spend more money to get 5 free wings when y'all f'd up all of my 10 wings???? SMH I'm a cook and I know when it's close to closing you ready to go but you got a job to do until close you don't do nobody food like that. I will be calling corporate. read more

Worst customer service. The woman taking orders by the name of Lisa is the rudest person. She does not greet anyone and talks over you before you even finish your sentence or ask a question while ordering. I then pointed out that I got charged $10 for the same meal that was advertised outside for $5.99 as a lunch combo between 12-3 (it was 1pm) and she started arguing with me saying I ordered something different when it was clearly what was advertised. Her arguing was so unprofessional and extremely rude. Never going back read more

Did not feel like cooking or making anything tonight. So got some Wingstop. I have not had Wingstop for quite some time and now I remember why. I ordered the $16.99 BONELESS MEAL DEAL. It comes with 20 Boneless Wings in your choice of 4 flavors, with a large fry and 2 dips (Feeds 3-4). First, the boneless wings are saturated with thick a** breading. After several boneless wings (nuggets) (3 to 4 of them) I was basically full cause I ate more breading then actual chicken. What pissed me off the most with my order and it happen to me before from a different Wingstop. This Wingstop gave me all the left over fries; the bottom of the bag fries where they were mostly crumbs (bits and pieces). The fries were a P.I.T.A. to eat. Never going back to any Wingstop restaurants. Each Wingstop (franchise) is different but they mostly pack on the breading on these boneless wings (nuggets) to make the boneless wings look bigger. If you take a boneless wing and remove all the breading you will get more breading then the actual chicken nugget. Go out and buy yourself an Air Fryer prep some good dry rubs and make your own boneless wings or wings. You will save money in the long run. read more

I question how they say they cook for each order ours the chicken was real tough hard to chew. Like they re heated or something. I will not go back there again. read more

Got there at 11:55 PM just to try to purchase ranch (not wings or anything) and the door was closed. All three staff members were by the counter and the lady by the counter is counting the register already. I waved and said I only wanted ranch but she insisted that they are close already. Just plain horrible read more

I'm very disappointed in the service provided by this location. Management is terrible. They don't want to ever feel in the wrong and that's why customers get upset over the phone because they're not apologetic at all when they do something wrong. I ordered wings for pickup ready at 7:30. I placed the order around 4:30. Everyone who works there is supposed to provide best class customer service customers. This is NOT AT ALL what I recieved last night. I went to pick up my food and got home and started eating. Everything tasted very cold. Fries were cold and boneless wings were almost cold I couldn't even eat them. When a customer orders food at a specific time but requests the food be picked up at a later time/date, whatever it may be. You start preparing the order a bit before the pick up time so their food is ready and HOT. Not cold to the touch and in mouth cold. It's totally not right and I'm upset mainly because I spoke to the manager over the phone and she didn't seem apologetic at all she just told me I had to bring the food back in order to recieve a refund. We'll how would I know that? I would have hoped to have noticed the low quality service and food in the establishment, but I didn't.. do you're self one favor don't come to this location you can go to another wingstop, or go to WING STREET! They have okay food but it would be way better than this wingstop service garbage! read more

Sitting here currently waiting for my order. Whoever is running this place needs to train their employees on what what customer service is. The girl who took my order really needs to work on her personality....or lack of. She was so robotic and unwelcoming that I almost turned around and walk out the door. This is not a first for this location, I have had similar unpleasant experiences at this location before. This one was on the way home today so I stopped. I usually frequent another location where the employees are much nicer and much more welcoming to their customers. This post is not a complaint about the food only about the employees, in particular the girl who took my order, if you don't like working at wing stop please quit. read more

Best Win stop in the city by far. The team there was really nice to me had fresh food for me nice and warm ordered 15 minutes got there had everything ready for me. They forgot my drink came back and they gave me extra wings with fries thank you to Allen for being so courteous to me I'll be back soon! read more

Great friendly place to hangout with your icombat squad, wings, drinks and chill atmosphere with a clean and comfortable toilet. What more can you ask for. The staff is also very friendly and personable which is a huge plus. read more

I was experiencing bad customer service at this place and I was wondering was I the only one now after reading the reviews I see i wasn't crazy that this lady is rude that take the orders she sits and do nothing but play with her phone,I was in there once and her kid was laying all on the counter and all on the bench and walk back and forth from the kitchen what job let you bring your kid to work and lounge around all over the place she has no personality and she greet no one that comes in she act like she has a attitude I will not be going back even tho the food good I can get good food and better customer service some where else read more

I like this wingstop location. It was clean, the food came out fast and the wings didn't have that "re-microwaved" flavor that wings tend to have at chains like this one. The ladies up front were polite and made sure to correctly take down our order. In addition, someone cleaned up the table the moment we left, which was nice to see. I think the only reason I'd give this location a 4/5 is because the Wingstop on North & Harlem and the one in Skokie still noticeably outperform it. read more

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I stopped by here after work, since I was tired of eating Hooters wings in the area. The hot wings were definitely my favorite and the fries were also good. I would pass on the teriyaki wings (as they seemed not cooked all the way through). Took about 15 minutes to get the wings, but was worth the wait. Place was clean as we ate there. Definitely would come back or order for take out Updates- been coming here pretty often, not sure why. I ordered 15 wings with 3 different flavors (mind you I had to pay an upcharge for 3 flavors) and only received 2/3 of my order. Ordered them well done/crispy and they were soft/soggy. Maybe should stick with eating there read more

Terrible. Simple as that. Can be good if decent employees took over. Won't be returning. Got the 50 pc family meal. Dry and hard on both regular and boneless. read more

Wingstop - Cheese opened in bag. - Chicken Wings Near Me - Harwood Heights, Illinois

Placed order online for 1245pm pick. I came to this store a little early around 1240pm, but the lady in the counter told me, "Oh you're picking up the order that was just placed seconds ago". I have an email confirmation that they received the order at 1213pm. Here's the picture of the lady the was in the counter in her cellphone all the time(1/31/16 at 1242pm) since I'm waiting for my order. Really bad customer service. read more

Wingstop - Chicken Wings Near Me - Harwood Heights, Illinois

TERRIBLE ATMOSPHERE!! The food as always is good. It was only one lady in the front handling orders and cashier. The most disturbing part about it was the lady and how my stay was not pleasant. I couldn't enjoy my stay at all. First off, the lady in the front took out her personal cell phone GOSSIPING! Gossiping about how her night went, bars, and etc. customer came in and after taking care of a customer, she even got on the work phone GOSSIPING as well and very loud! After the phone call, she was talking to The cook. She Kept saying "damn" (mind you there were kids) to the cook. Also, she had her son in the store as well playing with a tablet. She kept directing her kids to do stuff this and that for her. She kept having friends over and having her son tell him to go up and hug them and say hi to them. She also had someone drop off other fast food in the front giving her son some food. I mean what kind of establishment is this? I've never see anything like this at all!!!!! read more

I'm sick of supporting restaurants that will NOT let you use their restroom while you wait for your order! If we are supporting YOUR business, GIVE BACK a little by at least letting us go to the restrooms while we wait!!!! The girl at the counter was rude and acted like she really didn't give a crap!! I WILL NOT go to any Wing Stop again due to this! Why should we spend our money at places that do not care about their customers? I will be posting this on EVERY social media platform that I belong to and encourage others to follow my lead on this! It's ridiculous........ read more

Save your money go elsewhere!!! The worst customer service EVERRR. The manager lady or whoever she is hates her job. She hates being there and it shows she is so rude and nasty. She does bare minimum she's always on her phone but can't seem to pick up the work phone. I called 4 times and they never answered. I walked there and she said we could only order online or through the phone. She doesn't answer the phone and online doesn't allow me to type special instructions!! Last time we ordered they gave us the wrong order then proceeds to give me attitude like it's my fault. Never coming here again!!! If I could give zero stars I WOULD read more

I'm not sure what's going on with the negative reviews. This location has very pleasant staff and the food is consistently good. Love the wings fried extra crispy ("well done"). The lemon pepper dry rub is fantastic. read more

Trash. Don't bother calling after 11 because they will ignore it and pretend they are closed.