Terrible Costumer Service. We ordered boneless BUFFALO WINGS, we received some type of chicken nugget looking food. When we called the wing stop to ask about the problem we got transferred to the manager. The manger is rude and disrespectful, she did not handle this problem with any type of respect and when asked for her bosses number she said "I do not have to give you any number" . read more

On 5/30 I visited this location and the cashier proceeded to give me an incomplete order. I mentioned to her that she shorted me a fry and a vegetable plate. She then brought me 2 fries and when I asked her to swap it out she told me I had to pay for the additional tray of fries. I then asked if she could swap it out and she did, but proceeded to throw the vegetables on the counter instead of placing them on the tray. So I took my food and tossed the tray back on the counter as it angered me. She then proceeded to yell and tell me I had to leave the store and said she. Would call security and escalated this issue. I then asked security to call the police. This woman had my 6 year old granddaughter crying because of the issue. Needless to say the cops mentioned I could not come back to that location. All due to a young register girl that knows nothing about customer service and neglected to pay attention to what I asked for! The manager then got involved when I was on the way out and knew nothing about what his employee had done.I've been going to this location for years and this crew may be new. I only recognized 1 cook. The register girl should really leave her attitude at the door! read more

Brittany is such a great employee keep up the great Work She is very sweet and i never have to wait long i love this wingstop keep up the great Work all wingstop employees , She is always happy read more

Yes they are always busy, orders may take a bit but it's because the food is delicious and they are consistent. Don't order on game day and if you must order in advance and be patient. I've picked up from here numerous times in five years and I haven't had a big issue. read more

Terrible service some guy name Gerardo said he couldn't do me bone in wings because he wanted to go home early and didn't want to make them they need to work on people they hire because this is unacceptable read more

took over 1 hour to make my wings.do not order from here. especially the 2 girls working, they are useless.

Service is horrible! We placed an online order and waited about 30 minutes before picking up the order. The parking lot was full so I waited in the car while my boyfriend (who is black) went inside to pick up the order. 3 employees were in the back, & about 15 ppl were waiting to either pick up or place an order. When the older employee that was there, APRIL 20 AT 9pm, finally came to tend to the customers, he called out a few names of orders in his hand. My boyfriend waited and then approached and let him know he was there for a pick-up and gave the name on the order. The man looked at him and told him he needed to get in the "order line," even though he had already waited in the "pick-up line." They argued back n forth which took longer than it would have taken for the employee to turn around and hand over the order. The conversation ended with my boyfriend telling him he could keep the order and walked out the restaurant. I then went in to see if I could get the order (as it had already been about an hour from when the food was ordered and I was very hungry) I simply walked in, went to the front counter, did not wait in any line, and asked the Hispanic older man for the exact same order. He asked me to wait for him to finish with the gentleman he was handling and immediately dealt with me. I asked for the food, and he turned around and handed it to me without any issues. He actually called me back because I forgot to grab the drink from the order. How can someone be so pressed about which line a person is standing in one minute and completely unconcerned that someone just walked through the door bypassed any line and interrupted a conversation to pick up their order the next second? After all that, the food was cold, there wasn't enough sauce on the chicken, and we were SHORTED ON THE ORDER. I can only assume the difference between my boyfriend asking for the order and me (Hispanic) asking was the color of our skin! I will NEVER be ordering from this location AGAIN! I hope wingstop reviews their footage from that date around that time and makes things right! Enough is enough!!! read more

Everybody has off days. I have 'em, you have 'em, the Winston Plaza WingStop has 'em. Nobody's perfect, but that's what second and third chances are for. Knowing full well that I could get my boneless wing fix (okay, obsession) satiated, I stopped in for lunch on a Monday, hoping to see the familiar face of a certain employee. Unfortunately she wasn't in, which meant I had to deal with her grumpy counterpart. There seems to be some inconsistencies with the # of sauces you're allotted per wing order. In the past, I've had zero issue with getting 5-6 wings per flavor in multiple sets......until today I was told that I'd have to order a minimum of 20 wings to get 3 unique saucings. Different lady, different rules perhaps? Frustrating. Wing quality was passable, but the flavorings were weaksauce. Like literally weak sauce. Normally their mango habanero will cause a grown ass man to sweat, but today they were completely devoid of heat. On top of that, the spicy Korean BBQ (flavor of the month) fell flat and although I appreciated the change of pace, the wings were barely grazed with sauce. I will say, though, that their fries are amazing. Truly fabulous and salty; you can also get them dusted with one of the dry seasonings -- I'd personally recommend cajun. If you're lucky enough to be helped by Kristen, she'll get you set up with whatever you need. Service with a smile and a quick-witted joke, she's lovely and might even throw you a bone(-less wing) every now and then. The older woman won't comp you diddly squat, so it's really a roll of the dice on who'll be working that day. Same goes with the kitchen....some days they're on point, other days their sh*t's all messed up. The soap dispenser in the men's was kaputt, and despite the fact that this Wingstop is only like 2 months old there was already graffiti on the hand dryer/hurricane generator (really people?? This is why we can't have nice things) Bread = 3.5 Circuses = 2 So even though this most recent visit was kind of a downer, that won't stop me from returning. But if my NEXT visit gets bollocksed up....then perhaps elsewhere I will look for chickeny deliciousness. read more

Wingstop - Great fries with bonleless wings sauced in lemon pepper, mango habanero, and spicy Korean bbq - Chicken Wings Near Me - Melrose Park, Illinois

Never order here or come here I placed an order at 2pm for a 4pm delivery Not only i didnt get my food the first time They canceled the second order and i cant get a hold of anyone for my refund read more

WingStop, Winston Plaza Melrose Par, IL Worst service ever. Today 01/19/24 I ordered 2 combos, exactly the same: 4 pieces. Korean BBQ classic and 4 Lemon Pepper. A total of 8 chicken wings each order. In one order they only gave me six chicken wings, in the other order they game me all wrong 8 pieces BBQ. I called them and the man who answered the phone, who took my order in the first place was very rude to me. He told me that they don't make those mistakes, therefore they don't give out credits, he asked me to go back and bring everything back and they will make me a fresh order. Its cold and snowing. Really? The guy wouldn't let me talk and he didn't listen at all. My intention was to express how disappointed I was and to make them aware of their mistakes, because I don't want anyone else to have such a bad experience. Definitely I would never go back to such bad place were I was given the wrong order and mistreated because I spoke up. read more

Never eating at this place again the front counter guy was cool, but the cooker or the person responsable for the food, Please give this guy a measuring cup because unfortunately he doesn't know how to season anything right, all the chicken I got was to much salt, I felt like I ate a whole bag of salt with my order and no I didn't finish it i through most of it away I just ate what I could handle because I didn't want to waste my money, but never felt so disgusted, no more wingstop for me. read more

Really good customer service and I always get great wings from here! I get the chicken sandwich with lemon pepper flavor and some fries. I am kind of a health freak so I don't come here too much but when I do I know I'll get full! read more

Attn: Manager Please better staff your location. I understand staffing is difficult, but it is Sunday 9/22/19 and I placed my order at 2:28pm. I received my food at 3:07. During this time I witnessed plenty of business walk out the door because of wait times. You can't expect a single cashier and cook to keep up with the lunch demand. I am sorry for the employees working under the short staffed pressure. P.S. What's with the 12.5% sales tax? Is this a Melrose Park tax? read more

I've been going to this location for years and never had a problem. I'm not sure if this place is under new management but I picked up an order last night and this is what I got. You can get someone really sick. Unacceptable! read more

Wingstop - a piece of meat in a container - Chicken Wings Near Me - Melrose Park, Illinois

Visited for the first time today. Restaurant was very clean and staff was very friendly. I enjoyed the two flavors and the blue cheese dip but was unhappy about the actual chicken with bone. The sauce was very good but the chicken was very dry and or overcooked. I purchased an 8 pc dinner with fries which were seasoned well. I ate 4 pieces of wings before I responded to Yelp. Since there are more Wingstops in the area. I will try again. read more

Waited over 40 min and all I ordered was wings and fries. Others that came in after me got their orders before me. No order to what they're doing. read more

I visit this wing stop at least 3 times a month and have usually received satisfactory service. Today this was not the case and I feel compelled to report what I experienced. On 5/13 I went to pick up an order. While I was waiting, I observed the man in front of me paying with a credit card. When I stepped up to pay, I gave the cashier my credit card. She said, "I need to see your ID." As I handed her my ID, I state that she didn't ask the man for his ID. She said, "His order was $24 and yours is $67 so we don't need IDs for small orders." I replied, "It shouldn't matter how much the order is." She then pointed to a sign on the cash register and said, "See, you have to show your ID." The sign clearly said you must show ID with ALL credit card payments, and I pointed that out to her. I asked for her name and told her I would be reporting this. She said, "Make sure you tell them you were fighting with me about showing your ID. I told her I wasn't fighting with her, but pointed out what she did. I left feeling disrespected and discriminated against as a Black Woman. I will probably go to a different WingStop because of this incident. read more

Ordered take out online was told order would be ready in 30 minutes arrived to restaurant in 20 mins order was done and as I ate food in parking lot was cold unacceptable will not visit again read more

Cleanest Wingstop ever !!!! I love coming here ! And with my Keto lifestyle , makes is super easy to stop in for a few wings when I don't feel like cooking ! The wings are always done to perfection ! Like someone else on here said , not all Wingstops are created equal . read more

When I ordered with my friends we were told right away that there would be a 15 minute wait, and I was all for it! But then 15 minutes passed, then 20 and then 25 and it was getting annoying. A whole family ordered before me ordered and then a bunch more after me, but 40 minutes later, I received my food. I was the last one. My food was to go, so when they called me up we all just took our food and left. When I got home, they had my order and my friends ordered completely mixed up and when it came down to it, we realized that they forgot a drink too. This isn't the first time I've gone to this place and it's always something. read more

Not all Wingstops are created equal. They all may follow the same recipe, but it's not uncommon, from certain locations, that I open my container and become enraged over the garbage they gave me. Don't give me popcorn chicken and call them "wings". Your boy was actually the first one to say "catch me oussigh" before that brat did, and it was over bogus ass wings. But so far this Melrose Park location is killin' it. So much so that I haven't messed with locations where I live, & pick these up on my way home from work instead. Their wings are not only meaty, but seasoned/sauced to perfection. And the fries are always spot on as well. I don't know how they do it, or why some locations fail at it, but the fries here always retain their crispiness, even after sitting for some time. It also doesn't hurt that the woman here who rings me out couldn't be nicer. Maybe it's because this location is still kinda new. Maybe it's because I'm always stopping in just after 3pm before they get busy. But hopefully they don't fall off like No Limit records did. read more

Was almost shot at 3 weeks ago after buying me a nice bucket of wings. The cook on the chicken was definitely not worth getting shot at.

Food was good and the workers Angela and the cook were very nice Recommend this place Music was on point also read more

Food is good but that woman who always works the register is a weirdo. My food was like $7 and she checked the $5 bill I used with a marker on the front and back . Just a strange bird. So expect that or something similar. And they don't accept credit card on the app? And there's a note on the register that says you have to use cash to buy a gift card? They're Tweakin read more

I'm not sure if she was the manager, but the blonde lady working the front counter was AMAZING. I've never been to a quick service restaurant with that good of costumer service. She knew each dine-in guests' name and periodically asked each guest if they were doing okay or needed anything! read more

It pains me to write this review because I usually love Wingstop but these guys gave me REALLY bad food poisoning! I'm surprised I wasn't taken to the emergency room, I don't what the hell they did. Maybe it's the new flavor there? Maybe they leave their ranch & blue cheese out to get bad or maybe it's just bad hygiene. The only reason this has 2 is because the wait staff is really friendly. They'll actually go up to your table and ask you how you're doing, hell. I wish I would've know so I can tell then they're about to kill me!! read more

Don't order delivery! Placed online order at 7pm last night, for delivery to a training class at 11:45am today. The order was accepted and all was good. I received a text a 11:50am telling me the order was cancelled. I called the store and was told there was nothing they could do to get me food. I even offered to pick them up! I ended up going to Jewel for wings to feed my 20 students. It only took Jewel 10 minutes to fill an order Wingstop couldn't get done in 16 hours. What a disappointment! My students who've been to Wingstop before by the way, said the Jewel wings tasted better. read more

I order food from the Melrose Park location every week. Kirsten always assures my food is fresh and just how I like it. The place is always clean. She's professional, friendly and very courteous. This is indeed my favorite Wing stop location. read more

I recommend this Wingstop location because they serve delicious food and the staff is polite. The food is on time when pick or eat in. The wings are well cooked and the seasoning is good as well. As well the fires are warm and soft but especially the taste. If you are looking for a place where you want your wings nice and season, fries warm and good, this is the right place to go to. read more

Although I love fresh cut fries, the seasoning they added was not to my liking. The original hot sauced wings were excellent and not as hot as I was expecting, just perfect for me. The blue cheese sauce was also very good and plentiful. read more

Wings are over cooked. Not enough flavor the manager yap yap yap at one customer and not focusing on all customers. Elmwood park is better. Bad customer service with bad food all around. read more

Couple of days ago I ordered from doordash. My food was extremely salty but I called the store to see what they can do about this. A lady answered the phone and was able to give me store credit which was super nice of her , next time I went in I enjoyed the food! read more

Lady that attended me had a great personality! Got my order correct will definitely come hear again

Two stars because of service. Service is soooooo slow..Waited 55 minutes for wings and fries. I understand they were busy but they should warn customers they are running behind. When we asked about our order all they kept saying was it's coming. Then after 45 minutes the cook in game and I asked and he said your order is third in line. This is ridiculous. read more

One star because of service. Service is very slow and they are not well coordinated in what they are doing. There were only two people working. One took my order while answering the phone that's why they do a lot of mistakes. My order was ready since long ago and they didn't call me to pick it and leave.. This service is a shit. I hated it because I wasted about 30 minutes and my food was cold when I got home... read more

I placed my order online, It was supposed to be ready at 6:02, I got there at 5:55 and payed for me order, it was 6:16 when I decided it was time to ask for my order, turns out it had been ready but the employees didn't bother to tell me it was ready, my fries war cold, the lady apologized and offer to give me fresh fries read more

I am BEYOND FURIOUS from the encounter I just had with this particular Wingstop in Melrose Park in Winston plaza!!! I was HARRASED!!!!! My friend and I went out for a late night dinner when midway through eating this woman which we did NOT know at all comes up to us and asks to sample our wings which we both opposed to! But consistently started asking until the end she got nasty with us and started cursing us out And NOT ONE employee from that Wingstop bothered to come out and and escort her out I was disappointed and scared! I wasn't sure what this woman was capable of doing to us so we didn't fight back too much until NEARLY 30 MINS LATER! They finally got security to escort her out which she still continued to harass us never again will I step foot and give them my service and nor do I wish ANY ONE to go through what I went through yesterday! Complete waste read more