I love chicken so I decided to come and try this location as well for the Yelp Elite Event. I made a great choice. This location is located across from the Winston Plaza. I walked up ant there was a nice seating area for warmer temperatures. I entered and a bright clean dining room. Shortly after I placed my order. The cashier and manager were very nice and helpful. A lot of families eating together and having a good peaceful meal. I decided to have the mango drink again that was so smooth and tasty. Delicious!!. I decided to take my meal to go. I got a chance to see a huge platter of chicken come out to a family. Beautiful sight!!! I received my meal shortly after. The food is consistent! I received a perfectly cooked breast and wing, crispy fries and a soft roll. The flavor of the chicken was amazing!!! Everyone treated me so nice. I highly recommend a visit to Pollo Campero. read more

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I ordered the chicken salad it's a great value for the price. The restaurant is very clean there's lots of seating. You place your order get your drink yourself and then you sit down and wait for your order. Someone brings your order to your table they actually give you metal silverware. There's two TVs that you can watch. Highly recommend dining here if you're in the area. The paper menu does not include everything there is a menu board.(See photos) There is two gender neutral bathroom and they have a baby changing table. This restaurant is definitely kid friendly because they have high chairs too. read more

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I highly recommend ordering in. We had ordered to-go but when the other orders came out I wish we had time to sit down and eat here. They bring your order out family style, it's so homey. The chicken is so flavorful and the staff is so accommodating. read more

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Plenty of parking. Kind staff. Menu is specific to chicken fried or grilled. I had two piece mixed chicken fried. The breading was flavorful and well seasoned with a good crunch. This came with a roll or tortilla option. I choose the roll but it was a little too dry for me. I choose pinto beans and macaroni for my sides (you get one with your meal). Honestly, I'm skeptical about fast food macaroni but this macaroni was pretty delicious I must say creamy and flavorful. I would absolutely eat the Mac again. The pinto beans were flavorful also and in a good gravy. They would have went perfect with some rice. I also had an empanada and inside the chicken was juicy and the breading wasn't too hard. It was okay but something was missing for me today. Standard drink options of pop. They had juice and horchata. The hibiscus and mango mixed was perfect for me as I don't like too sweet stuff. The ambiance was standard to a fast food restaurant with a good amount of seating including booths, tables, outdoor seating, and hi-top tables. Staff cleans the tables quickly after people leave which is a great thing. read more

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The restaurant is in a great location right nearby movie theater, across from Winston mall. The chicken looked and tasted like boasted chicken, very moist and juicy. I received my meal and it was good, but I am having a hard time with my stomach now, could be the oil used. My wife ordered the chicken sandwich with fries, and she really enjoyed it. If we are in the area, I would eat here again, maybe order the sandwich instead. The drinks they offer are all sweetened, I enjoy the Jamaican drink that was Red hibiscus flowers and perfect tartness. read more

I love pollo campero. My one daughter for whatever reason is not a fan, so we do t get here as often as I would like, but when I'm working remote and have to run an errand nearby, I will always stop to grab a two piece fried meal with tortillas, plantains and an extra side of yuca fries! So delicious. read more

Not sure why the reviews are bad here, but thanks to Yelp I found another new gem. It's my first time here today, and I'm so glad I came! I love how the chicken is seasoned and grilled to perfection. Whatever they put in the seasoning really opened up my appetite, and it's not overbearing - it's citrusy and tangy while also flavorful. It is so good that I wish I had more than 2 pieces and that they were a bit bigger. I ordered it with a side of French fries, which they also lightly salted it - exactly how I want it without telling them. My partner ordered their Campero bowl without corn. They made our order accurately and efficiently, literally 3 minutes after I placed my order my name was called. Yay! I also love that the fountain drinks are self service, and they have more than just your typical Coke, Sprite, etc. The horchata was a tiny bit too sweet for me, so I went with their mango, peach & nectarine drink - highly recommend! I took everything to go today, and it was very well packaged - made it back to Oak Lawn safe and sound (an hour away, yes I would make that journey for food - sorry not sorry). There's also plenty of free parking on premise, they have a drive through, and it's conveniently located on a main road where you can't miss them. I'd totally come back to this location when I'm in the area next, I'm also super excited for the one near my home that is opening soon, and I'd recommend this restaurant to anyone in the area. read more

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Clean restaurant. Very efficient ordering process, brought food to the table. I ordered spicy chicken sandwich meal, got side of white rice& drink. My sandwich was good, but not great. read more

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The wait was long! Clearly they didn't expect to be this popular. They do have a woman cleaning off tables as people leave so the place was clean but It is way too small for the crowd. There is a lot of parking. They do online orders , drive thru and walk in. I tried the fried chicken because they are the grilled is a 30 (thirty) minute wait. This is crazy for a "fast food" restaurant. I chose the plantain as my side because the beans had chipotle. Chicken was over cooked and on the salty side. Plantains were a little undercooked but still good. I asked for salt (for my bananas) they didn't have any salt packets or shaker. They also have two dispensers of horchata but both were empty. Tried the mango water, this is not mango it's cleaning more peach favor. I do have to mention - we asked for a contain to take home left over chicken, because we know we over ordered to take some home. We were told go and eat our food then see what's left over and if we really need a container! So rude! We did need a to go container but didn't dare ask for a bag! Needless to say we will not be coming back here. read more

Pollo Campero - Wall decor with origin story - Chicken Shop Near Me - Melrose Park, Illinois

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I was so excited to have them back as Years ago we went there all the time but this was a nightmare I ordered online because I know it's a new place and figured it would be busy sure enough I get there and per the website u can just go to window to pickup order I asked about 5 people and noone knew or would look at the bags tting there I decided to ask two more people one said he didn't work that area but was at the register doing nothing and the other told me there working on your order short story version my food was sitting there the whole time and by the time I got home they had forgotten some items and the food was cold I get that there just opened but they have over 10 people and no one knows what the other one is doing unfortunately I am reluctant to go back BTW the prices are a little steep read more

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Terrible customer service every time I go. I gave the place another chance which was definitely taken for granted. Me and my partner ordered through drive thru and we had accidentally gave an extra dollar, and the cashier opened up the window to give the dollar back and proceeded to say to her other coworkers in Spanish that we didn't know how to count before she closed the window, I'm Latina, I'm 100% fluent in Spanish and English although she didn't know I spoke Spanish, therefore when she opened the window back up to receive my food, I called her out about why she's talking bad about customers in our language (Spanish) since first I was speaking to her in English. Her excuse was that she was talking to her coworker and proceeded to slam the window real quick and didn't even give me a chance to respond to her answer. I say guilty. read more

They took really good care of our big party. Super nice and fast service! The place is really cute. My bowl was really tasty! The chicken has really good flavor and yummy fries. I love the plates they serve the food on! Quite different for a fast food joint. Can't wait to come back! read more

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Chicken was very flavorful. Sides were very average and not noteworthy. Service was just ok Dining room is clean read more

Well on Narragansett at Brickyard but they closed it. It was different fried chicken text to eating yucca fries. And different sauces since it's a Guatemalan fried Chicken. The reason for the three stars is that the service was really slow since they opened. I just came from my dentist and ordered the four piece meal with yuca fries and coleslaw. I did not order any dessert and I did not order any drinks. Ambience was pretty busy maybe I will give them four stars later on but service is really slow was the reason for the three stars. I guess it's really busy for ambience lunch time as there was a line. But they were very slow. Food wise going back the chicken was uniquely delicious like any other place despite being a Guatemalan fried Chicken or chicken fast food restaurant chain. You can have the chicken cooked either traditionally fried or you can have it cook braised. I chose fried that's what that's what they're traditionally known for compared to other fried chicken places. The batter was quite different but tasty they give you the sauce to dip it in which was unique to Central American condiment. Instead of going for your traditional potato fries I went for the yuca fries which was good and big almost like a steak fry. The beans or mac and cheese but I went for coleslaw which was also good and creamy. My only complaint is just the service needs to be a little faster to deliver. Otherwise the food is good for it being a chicken place for Guatemalan. The batter on the chicken was not too salty or too greasy the way they made it. read more

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My first experience sucked back when it opened went opening week. Was disappointed they told me they were out of grilled chicken only crispy. So I got crispy and plantain w rice. Food was mid. Went back to see if maybe since the opening hype dyed down. Maybe they got the hang of things and provided better service. But nooooo once again it's like the McDonald's ice cream machine being broken excuse to why they never have grilled chicken. They said it will be a 45 minute wait??!?! When I got my food it was just thrown on a tray no rhyme or reason. The biggest fail was getting rid of the self serve hot sauce bar they had at the brickyard location back in 2009ish. Why get rid of the best part of the restaurant that sets you apart from kfc/ Popeyes? Place needs an overhaul .. new managers that know how to train the workers properly. Place has so much potential but from the looks of it it will be forgotten by next year. read more

First off they never have medium sized drinks suspiciously. Today was the last straw. I ordered a bowl and asked if it contained avocado because I didn't want any. I told them twice and she assured me it doesn't come with it, only the salad does. Soon as I get to work I find a big scoop of guacamole in the bowl and I'm livid! So the ppl who work here don't know their own menu and couldn't be bothered to look at the bowl once to see the avocado right there. I should've checked but I figured after asking twice they would get it right. They don't get orders right here so don't waste your time. I had to throw out half my bowl which was expensive as it was. read more

Greetings my Foodzies, tonight we tried Pollo Campero in Melrose Park at 925 w North Ave. Pollo Campero has numerous locations, this is their newest one. Pollo Campero originated in Guatemala in 1971. This location is new so the interior was in good condition and clean surprisingly with the amount of people that were in there. Due to it being a Sunday and there being discounted coupons sent out it was packed. It is a counter ordering system; you place your order, you are given a number and you wait for your food to be delivered. The drinks are Pepsi products with a few dispensers with horchata and a few specialty drinks. The peach drink was our choice. The problem is that the dispensers are in a corner and everyone piles into the corner which makes it difficult to get your drink. Plus the cups are large and everyone fills them to the top. We had the 12 piece chicken which came with 3 sides; we chose the fries (nice and crispy), brown rice (had no flavor and a few pieces of corn), beans (which had an off putting taste but strangely enough when mixed with the rice was ok), coleslaw (had large diced pieces and a good flavor) and sweet plantains (slightly sweet and dry on the inside). The chicken had great flavor but we encountered a piece that was slightly raw on the inside. Due to the volume of people someone must have pulled the chicken too soon. They replaced the chicken. With our meal we had the choice of biscuits or tortillas, we went with the tortillas (bad move, the fell apart and were dry). I'm not impressed with our visit here. I give this restaurant 2 stars. As always I invite you to try it out for yourself and let me know what you think. Ciao Ciao for now. read more

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Chicken sandwich was good! Yucca fries were good! Empanadas were ok. Flan was amazing! Place was pretty busy and service was pretty quick. Prices were alright. read more

Placed a large order for 20 people for an office party and 1 hour before the set delivery time we were notified the order was cancelled because their " system was down" ? This was very unprofessional and caused a great deal of stress since we had to scramble and get food from another restaurant! I'd give no stars if that were possible!!!!!! read more

They did not have any grilled chicken at lunchtime and didn't have medium cups so your only option was to buy a large drink. They couldn't figure out the coupon we had and then charged us the wrong amount. They assume everyone that comes in the restaurant speaks Spanish, I was offended. The chicken was extremely greasy and they told us not to order tortillas because they were hard as a rock. Will not be returning any time soon. read more

Best fried Chicken from Guatemala and now here! It's great that now I have this 5 minutes away from home. We went on opening day and even if we had to wait a while for food due to high demand, it was so worth it. The fried chicken, beans and rice were delicious and Horchata was amazing too tasted homemade! If you like fried chicken you gotta try this. read more

Pollo Campero - Origin - Chicken Shop Near Me - Melrose Park, Illinois

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Nice brand new store. Opened May 22nd at 10:00 a.m. . They have a nice drive-thru. Plenty of parking. Indoor dining available. Take out available. Very friendly, eager staff to help you with your order. Outdoor seating also available. High chairs available. Umbrellas outside. read more

Pollo Campero - Chicken Shop Near Me - Melrose Park, Illinois

I was excited to try this place as we are Pollo Loco fans but can only get it when we go out west. We were hoping this would be our Midwest replacement but soon found out this place is nothing like it. I downloaded the app to see if there were any perks or to start collecting points in case we liked it. I placed a $50 order for a 12 piece family meal and headed over. I made it to the drive-through and let them know I was there to pick it up and was told that I needed to go into the restaurant. Not a huge deal even though I ended up having to wait for four other vehicles in front of me to get their food because I couldn't get out of the drive-thu since someone was already behind me by by the time I found this out. I parked, went inside, picked up the food and filled up my drink then headed back home. The chicken had loose flabby skin and was pale white in some areas. The only thing that gave it some color was the seasoning/spice mix on it. I actually broke out our air fryer to try and make it better. Such a disappointment. The sides didn't do anything to help. We got rice and beans for two of our sides which were just OK. We chose Yucca fries for the third side and those were pretty good. The tortillas were microwaved in little plastic bags and were dry and broken. The portions for the sides are very small for a 12 piece family meal. We were feeding three adults and two children and everyone got a little spoonful of rice and beans and two of the Yucca fries. A little less half of the chicken was leftover and we just tossed it. I was so disappointed that I actually went back in the bag to take a few pieces out for a photo to leave this review. I immediately deleted the app and won't be coming back or recommending this place. read more

Pollo Campero - Pale chicken - Chicken Shop Near Me - Melrose Park, Illinois

Having to pull to a parking space and wait 20 minutes for my food is excessive. The horchata taste like drained rice water, there is no sweetness to it. Food is ok but not really impressed from my first try. Went in after 25 minutes and it appeared that the manager was asking an employee if a chicken breast looks cooked?????? Not satisfied with this and don't recommend this place. read more

It's been a while since I've been back. I appreciated the extra attention I was given today by the cashier when i asked about any specials. The food and ohhhĥ the fried and grilled chicken was exactly how I remembered it, delicious, well seasoned and freshly made. Thank you for making my day today. I needed it. read more

The food was good however with so much going on, if you eat there, the staff sometimes brings the wrong food to your table which happened to us. The second time we ordered out and when we got home there was an item missing. I contacted them to which the area manager responded and offered a whole new meal which I thanked her for however upon taking her offer a few days later and following her instructions, she never responded till some time later and we went somewhere else instead. The ordering area can be cramped also with everyone waiting for their food for take out. read more

Great service and lovely employees. Soon as I walked in the door I was welcomed with smiles and my order was taken fast and received it fast too. Lobby was clean and open with a lot of space which was very accommodating so my family was able to feel comfortable as we ate our meal. The grilled chicken was super juicy and full of flavor as well as the plátanos which was our favorite side dish! Thanks again for the great service from everyone, it is very much appreciated from my family and I. Will definitely look forward to coming back to this location soon. read more

Food was average. Campero back at home is a lot better but for nostalgic reasons I'll come back again. It's pricey. Beverages are not included in a combo. Service was excellent. The employees are attentive but a bit overwhelmed due to the high demand of patrons coming in. Hopefully things improve. read more

I went inside on Sunday July 7th 2024 an tried the fried chicken meal with baked beans , the beans was nasty and I waited over 20 minutes for my meal , but the fried chicken is excellent read more

Nothing was good! We spent $35 on 2 chicken dinners, 2 sides (plantains, rice, beans and yuca fries) and 2 empanadas. The food was so greasy it was inedible. I would never eat there again and would highly recommend eating elsewhere or nowhere at all read more

I walked in thinking this would be a great experience but then I got to ordering and me and my dad ordered my dad ordered 2 piece chicken breast and they didn't have any so then me and my dad ordered chicken sandwiches combo and we asked why didn't we get drinks and they said combos don't come with drinks and that was the stupidest thing I ever heard so we got drinks but we said we wanted medium drinks and they only had large drinks horrible place first and last time coming here but the place looked nice and clean but horrible service... read more

The chicken sandwich is very good. The coleslaw is good. The bun was good. Highly recommend the sandwich. The service is very slow and communication is very bad. read more

We tried this place on a Saturday afternoon. There was a short line to order, but that just gave us time to go over the menu. We ended up with the classic chicken sandwich, a chicken nugget meal, and the Campero sald. While we were there, a family of 12 ordered family style option 20 pieces of chicken (some fried, some grilled). When dining in, you order your food and are given a numbered table tent. Find a table. There are 9 booths, 6 tables inside, and 3 tables outside. Your food is brought to your table. As busy as it was, our food got to our table fast, and it was hot. The staff are really on top of keeping the dining room clean and ready for guests. The food is served on dinnerware that reminds me of Bonita dinnerware. It is a fast-food environment, but the plates and table service elevates it. My chicken sandwich was juicy breast meat on a soft bun. I got the Yucca fries; they were crispy but needed a sauce. The Campero salad had spring mix, shredded cheese, and cherry tomatoes with a fried chicken breast; you could tell the salad had not been sitting around for a day. We got one Empanada, it was doughy and did not have a lot of filling. The loyalty program was a bit difficult. You had to add the app and scan it at the register or scan the bar code on the receipt, but our receipt did not have a bar code. read more

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Don't go to this place. I found a hair sticking out of one of my nuggets. We brought it to their attention and they did remake the order but no one apologized or acknowledged the situation. Very disappointing and honestly, gross. read more

They made our order wrong. After a call to customer service, they said I had to bring the wrong order back to get the correct order. No refund or credit for the error. What terrible service. read more

This place hits home for me , however the most disappointing experience of my life. Staff were not only rude and service was terrible. I drove off with purchasing my beloved chicken. If you want to keep a fond memory of your childhood don't come here. read more

The fries were not only cold, they were hard, like they were over an hour old. The spicy chicken sandwich had an off taste to it. Then I noticed they had a girl OVER WHERE THEY PREPARE THE FOOD with a red cleaning bucket and a dirty rag wiping down the equipment, right over all the food. She was on a ladder, and threw the rag in that bucket letting the cleaning solution splash all over the counter where they were making and taking food out of warmers. How unsanitary is that? For a brand new restaurant, you would think the manager and employees would have been trained on food service standards. The folks behind me walked out. I should have too. If I could give this place zero stars I would have. read more

Food Is great haven't had any issues with the food , but service makes up for most of the experience and the service is horrible . The workers move very slow and communication is horrible. There's no reason anyone should have to wait 35 minutes for chicken and waffles and it's not even busy read more

The drive thru is HORRIBLE, couldn't understand the lady, she spoke too fast, not good english and was rude. Horchata was watered down lacking taste, soggy mac an cheese, sandwiches were not good. read more

Good food. They're not playing atención to the guest. A lot of workers but not effective.