Lazy staff, on their phones in the back, waited 5 minutes to be acknowledged and helped. My order didn't go through in their system and didn't offer any refund. read more

The wings here are okay most of the time. You can tell they're not always the freshest, I imagine they just do big batches rather than cook to order thus the low quality of the food. It's typically overcooked, yet also cold or lukewarm at best most times. This specific location off of Main St also has some of the worst customer service ever. We've now had two different occasions where staff was incredibly rude over the phone and in person. They literally said to my husbands face "can you hurry it up" as he was placing the order. (This was just today, 12/10/25) I don't normally mind when someone is having a bad day but this just seems to be their regular demeanor daily, as we also had a difficult time obtaining a refund on one of our orders not too long ago. Whoever is in charge should consider retraining on communication skills and/or customer care. It appears to be very low on their priority list. read more

Delivery quoted at 44 minutes showed up after 2 hours cold and unchewable. I had called several times starting at 1 hour and the response was just to blame delivery service even though I ordered on Wingstop website. We had to get food elsewhere and I'll be refusing the charge on my credit card. read more

Great food and service. Love the Mango habanero wings and voodoo fries and I will definitely be back. read more

We have been ordering from this location for the past year and never any Issues On our order or how the wings were made.

Really? These are sauced? Ordered 15 mild wings and they have zero sauce... have ordered these before form another location that actually sauces them. read more

Wingstop - 15 Wings - Chicken Wings Near Me - St. Charles, Illinois

Y'all bogus my Fries are cold all three orders of fries are cold and I can fully see y'all put seasoning on my fries on my Parmesan because it's allllllll orange so that's crazy how I got orange parm fries ?????? read more

Wingstop - a pile of fried french fries - Chicken Wings Near Me - St. Charles, Illinois

OMGosh! You should try this location at 2400 E Main St, Ste 113, St. Charles, IL. Reggie was so friendly and helpful in making menu choices. Found out he moved from Texas, my home state... what are the odds??!! Food was seasoned well. Could watch preparation and cooking while waiting for our order. Clean and quiet dining. read more

Bro this took so long and they snatched my food away from huzz when he politely asked if it was ours. Ong we need better service people nowadays read more

Our goal in 2023 was to eat in every restaurant on Main Street in Saint Charles, Illinois. Wingstop was our next dining experience. While we sat in the dining area we observed many customers picking up orders to go. I took an order of boneless wings with hot sauce home for my son to taste. He stated they were very good, large chunks of chicken with a very tasty sauce. Our dining in experience was not positive however. First there was nothing on the menu that could even be remotely considered healthy. Everything was fried, no baked chicken options, and no salads or vegetarian options. We purchased a chicken sandwich with a Hawaiian sauce, fries and a drink, a 10 piece boneless wings with hot sauce, fries and a drink, and a three piece boneless with barbecue sauce. The three-piece boneless came with more than three pieces, they were many small fried dough balls with very small pieces of compressed chicken drenched in barbecue sauce. This was not edible and ended up in the garbage. The chicken sandwich was good, the fried chicken was a nice chunk of chicken, not processed chicken and had a very fresh bun. The fries were good and hot and seasoned well. The soda machine claimed to have 100 options however, there was no ice, no cherry or vanilla flavorings available, the Coke was flat, and the Dr Pepper had fizz, but of course was warm. We requested ice from the back and they stated they did not have any. There was no apology and no offer to refund our money. The drinks were warm and ended up also in the garbage. The dining room was clean. If you are a wing eater, this may be a good takeout restaurant. Dining in, we would not recommend it. read more

It took too long to get my food, worker was on the phone as she was cooking my food and the bathroom smelled like a doctor office

We frequent this Wingstop for lunch all the time. The wings have always been hot and saucy. I like how they don't skimp on the sauce like Buffalo does. My favorite wings are the garlic parm from here. They are just the perfect amount of garlic where your breath doesn't smell for hours after. Service is good and they typically are quick with orders. read more

We tried this place today. We were happy to see how clean it is, also food tasted very fresh , fries were prob the best I had from a Wingstop in a while. Read previous reviews just now & I had a total opposite experience, perhaps a change? A good change. read more

No stars this is the second time my order was wrong. This time half my order was missing. The person who picked up my order was handed the bag ( it wasn't even busy) It got to my house with the other half missing . The reply from person answering the phone come back and get it . No I had no way back I made arrangements for friend to pick up . The guy said come back tomorrow for rest of food really how does that feed the people at my house at this time. It wasn't even busy and you couldn't even give the whole order. read more

The staff don't use gloves they touched my food with their bare hands and their ice machine doesn't work we asked to see if we could get ice and they said we had to pay extra. read more

Waited 25 minutes for a simple sandwich and fries everyone else got their order and i was still waiting and after getting the food finally and going home i come to burnt dry tasteless fries with a soggy sandwitch because of the ungodly amount of sauce on it if i could give 0/10 i would never come here save your money and go somewhere actually good its just astonishing how you can easily lose 10$ on this crap they call "food" read more

Wingstop - Burnt tasteless fries - Chicken Wings Near Me - St. Charles, Illinois

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Avoid this place at all costs. Total morons working at this location. They go out of their way to mess up anything you order. Ordered 3 times total all three times order was wrong. Called the store to tell them my 50 dollar order was wrong and the idiot on the phone Abigail responded with oh well. Will not ever go back. Corporate should fire the entire staff. Girl answering the phone is complete buffoon. read more

I ordered 2 combo meals and the total came up to $49 delivered. For that price this place should have been epic, sadly it doesn't live up to the price tag. The chicken and fries were ok at best, but both drinks (2 different flavors of pop) were flat. The drinks came warm, no ice and flat. I'd call and say something, but don't really feel like being treated how the other reviews describe complaints being handled. read more

Was placing an order at the store and was looking to see what I wanted and there was a older man behind the counter swearing and yelling at this poor young man just wanting a refund! I will not be returning to this wing stop and looking at the reviews a lot of people won't be! read more

leaving for college in a few weeks and wish we had this location longer. This has been a go-to for me this summer.

Horrible service! manager swearing and yelling at his customers! will not be returning to this location and will be calling corporate! all I wanted was my food remade because it was the wrong sauce and I was sworn at and yelled at for no reason read more

Fist I called and they put me on hold for 18 mins. I then placed an order online and still the got it wrong. Stay away

Wings across the country are becoming more expensive so Wingstop decided to downgrade and sell "Wing Thighs" for the same price as their old wings but they taste like Burger King chicken nuggets. Never coming back as long as they continue this read more

Normally we love Wingstop , but boy this order, what a disappointment. Ordered from West Chicago last week and St Charles location today ... both times - disappointed - and today received wrong items, it was carry out, so didn't know till it was home and opened up items. Ordered Lemon Garlic, got Lemon Pepper, also ordered Garlic Parmesan, .. no flavor on wings, ordered and paid for 2 extra sauce, (flavors) and that is all that brought the garlic Parm flavor to wings ... I always have bragged about wings from WS .. but after a few bad experiences lately at different locations , I cannot guarantee that there will be any consistency from location to location. So disappointed to pay that much and be so let down. read more

Sadly, it looks like my review is similar to others. Tonight the manager purposely messed up my order and then tried telling me that's what I ordered on the phone, but I definitely did not. He Charged me for an extra drink, large fry and extra boneless wings. I only knew about the drink when I was at the store picking up my order because the lady handed me 2 cups. I said I didn't order 2 and I asked if she charged me for 2. She got her manager and he was like you did order 2 and I said nope definitely didn't. He argued then proceeded to tell me that he didn't know how to reimburse me. Ummm not my problem sir. The owners of this franchise either need to Learn how to operate their business properly, which includes training their managers how to reimburse for wrong charges or don't have a business at all. The manager then took $2 and some random change out of the drawer which wasn't even the correct amount and gave it to me. Then I got home and realized he actually charged me for way more than what I actually ordered and I called. The manager proceeded to yell at me on the phone and told me he doesn't have time for this and that he's busy. I asked for the store managers name and he rudely yelled again at me so then I simply said I'll just call my bank and have them take care of the entire charge because this is terrible business and how he treated a customer is uncalled for. Worst business I've ever experienced with a place. It's a shame we've been regulars and now we won't be. read more