We always enjoy wings from here and probably order from here once a month. They are usually good with timing of orders and efficient once the order is placed. However, sometimes it's luck of the draw if the food is going to be cooked the way we ordered (I assume depending on whoever is the cook that day) and they've messed up our orders a couple of times, which was disappointing. Regardless, we shall still support this location as it is convenient for us and we love their wings! read more

Outstanding honesty and customer service! I left my wallet at the Wingstop in Wylie, TX and didn't notice for three days. When I came back, my wallet was returned with all the cash still inside. Truly grateful for the honest staff. Respect and appreciation to this team! read more

The wings (bone in) were delicious! The wings were made fresh to order, so please be prepared to wait 20 mins or so (especially when they are busy or in a middle of a rush). The restaurant itself is pretty small. I wouldn't recommend any groups larger than 4! They only have room for 2 tables to be put together to make room. The service was mediocre. The ladies working up front weren't super friendly, and acted like they didn't want to be there. We even cleared the table for them, and they acted like we were a bother! read more

I would much rather give positive reviews, but sometimes you just have to warn unsuspecting patrons like myself. Goofy me, I assumed boneless chicken wings were chicken wings with the bones removed! (I know, you're laughing at me right now) Well, I was wrong. They are pieces of chicken white meat dipped in batter, deep fried into tasteless, overcooked, brown, oblong, tiny hockey pucks. School kids would not eat these from their school cafeteria. Now, if this still sounds tasty to you, I would advise you stay home and chew an old shoe. Much cheaper! read more

This is a busy Wingstop. It is booming like crazy on the weekends. Packed!! I usually order online and pick up in store and never have had any issues. Always nice when I go in and if you have questions always there to answer. I had ordered something online and screwed it up and called and they were like no problem we will fix it. Picked up my order and boom they did. Good place and good food. Returning customer to this local Wingstop!! Yum. read more

Wingstop - Front entrance - Chicken Wings Near Me - Wylie, Texas

It's wingstop... the wings are great but the wait times here are just horseshit, even with just a small order it takes upwards of 15 minutes for your food. It's good food but only go if you've got time to spare read more

Oh, my, gosh... I thought I hated chick-fil-a for their salty chicken (even though the kids eat it); tonight's chicken was far worse... daughter got Chili's boneless (not a fan), smelled good; ordered Wingstop... was like eating a salt-lick (if I were to have ever done that). Kids like Wingstop, but don't think I'll be back. Thought this "bagged and salt cured"; when I just went to throw it away read more

Wingstop - Salt cured - Chicken Wings Near Me - Wylie, Texas

Sergio shouldn't be a manager. Taking my order online and losing it. I'm tired of waiting 25m for takeout only to show up with him saying he can't find it when he's the one who took it. I'm done. read more

I just received my order from this Wingstop. Literally saw them Bagget up and hand it to me just to get home and realize the order is wrong and the food is raw. The chicken wings I made it home with are still bloody in the center when trying to call the restaurant to let them know that they were missing half my order and the food wasn't cooked. I was on hold for 15 minutes. This is just unacceptable and I will most likely choose other places from now on as I can't even get the restaurant to respond and attempt to make things right. read more

Jerk dry rub and Korean wet rub sauces were good but the Habenro-Mango had absolutely no spice and no heat! The wings were also very small, crunchy and hardly no meat. Disappointing. read more

We ordered a family pack, the employee told us it was going to be a 30min wait. Once we got there, turns out the employee didn't even send the order to the cooks. They made funny faces and said we had the wrong store until we showed them the number we called and proved them wrong. All they did was laugh about it and say sorry. If you're looking for the best customer service... DO NOT COME HERE. read more

I don't go up here to order food often but I'll order on the app and pick up in store. Every time the people helping me are nice and I've never had a problem getting all the food. In fact they've given me a extra wing or 2 on multiple occasions. The food is always good the only thing I have a problem with the is that you can't fill your drink yourself. They probably got rid of that in 2020 but at this point I don't see any reason we can't just do the drink's ourselves. read more

Not sure why the ratings are a lower average. Had 2 good experiences in the last couple weeks. Employees were polite and helpful. They were attentive and accurate. The food was very good and prepared well. I think they may be understaffed though. It appeared two employees were making all the food, but they were unable to keep up. It took a little longer than advertised. The front counter customer service employee would take orders and then help bag the food. Not sure how sanitary that is? Taking money and then touching containers the food is in..? So they didn't earn 5 Stars because they were understaffed( by management) and lacking in good sanitation judgement. read more

Ordered food for delivery from their website. Ended up doordash delivery at 8:10 with the driver saying Wingstop's system was down causing the delay. Never order delivery from wingstop. They outsource delivery and neither company takes ownership of a problem. I won't be ordering from here again. read more

Called at 10:50. Picked up at 11:05. Super fast. Super clean spot. Got a 35 piece. 4 flavors. All correct. Cooked well and good service when we picked up. read more

Came here wanting some wings midday at 4 and come home thinking i was going to eat good but these wings ain't even sauced for nothing they weren't busy for nada this wingstop not getting no more of my money. read more

Wingstop - Not even sauced wings - Chicken Wings Near Me - Wylie, Texas

the WORST customer service I have ever received, I will not be returning to a place that is rude when trying to order or that will not even look at you when talking. With that being said especially when they throw your drink cup at you! read more

wrong order , fries was cold and the last time wings looks like popcorn chicken we are regular costumers, so please wake up and smell the coffee ponganse las pilas read more

The bone in garlic Parmesan wings were dry and not flavorful I would not recommend them at all. But the boneless barbecue wings were good.

check your order whether they are busy or not. they are consistently messing orders up that are call ahead.

I came into this store and placed my order and if it wasn't for one of the order takers, then my order wouldn't have been made. Ridiculous!! I will question coming back to this store again. Apparently, when the order was placed, the girl at the register never printed the order. Update: I received an email from the Director of Operations saying how sorry they were and to give the store another chance. I gave the store another shot and it was good. I will continue to try this store and hope no more mishaps. read more

We come here a lot- for the food- definitely not for the service!! I'm not sure what the problem is here- but I noticed the employees change regularly here. If they are nice they last about a month- today the lady at the counter is very rude - she'll probably be here awhile. I hate that for a business. Maybe the owner doesn't read the reviews? The food is usually good. read more

We've been ordering from this location since they opened despite the horrible service, hoping it would get better. It has not, unfortunately. Double billing of orders, ridiculous wait times, terrible attitudes at the counter and mediocre food. read more

First I would to say I do enjoy eating some Wingstop on the weekends with a few beers in the comfort of my home. Unfortunately, not from this location. Al least not anymore and here's why. I live right across the street so I always call in and order Togo from there very convenient that is. However, my last 5 orders with them has been far from good. I never get what I ordered. I always order garlic Parmesan and a side of honey mustard. Opened up the bag and got my wings but there were no mustard. Then ordered the same again another weekend but this time I got the sauce with the wrong flavor wings ( cowboy) when it's supposed to be garlic Parmesan. Then ordered again and this time I got the wrong flavored wings with the wrong flavored sauce. Like oh my! Are you kidding me? Then after two more times with the same experience I've decided to bring it here. When I call them to let them know, I'm always given an excuse to why my order was wrong every time. Such as, oh the person who took your order is new. Ok? So therefore, even tho I live right across the street I will no longer go to this location ever again. The manager(s) and the staffs there needs to be retrained especially when you can't take down the right orders. A small order of 15 pieces of same flavored wings and a sauce isn't that complicated. Somehow for my last 5 orders seems tuff for them. read more

As far as Wingstop goes, as a chain its always going to be hit or miss. Surprisingly, this one wasn't terrible. Made an order on the phone and they said 20 minutes. 20 minutes later it really was ready. I've had numerous experiences with Wingstop where they just DON'T even start your order until you get there, which is just annoying and a waste of my time. Wings were succulent, just waaaaay too many legs in my order. Fries were cooked just like I like. It's conveniently located right next to my parent's house and I'm sure I'll be back in the near future whenever I have a hankering for fries. read more

Pros: Tasty wings served at the proper temperature in a timely manner, extremely dining area Cons: They don't deliver Every once in awhile you get kicked in the nuts with an irresistible desire for wings. It happened to me after waking up from a nap this afternoon with Ferris Bueller playing in the background. If you've had Wing Stop, you know it's going to take about 20-30 minutes for your order to arrive. WIth that knowledge, I ordered online prior to heading that way. The dining room was immaculate. The only blemish was the tiny spill I created by switching back and forth from tea dispensers to achieve a balanced sugar to tea ratio. Food was ready one minute before promised in my confirmation email. Often 'To GO' orders are either cold when I get home or were torched to maintain some heat during the travel. Not the case here. Wings were warm and properly cooked. Wished they delivered though. Not sure why some enterprising group of teenagers hasn't banned together to create a local delivery company. Maybe I could get that going. Be the Fagin to their Oliver Twist? 'Please sir, may I have some more?' No. Get yer bitch ass in the kitchen and make me a pie... read more

So glad they opened one up in Wylie! Best time to go is Mondays/Tuesdays,on those days, boneless wings are .60 a piece! read more

Wingstop - Chicken Wings Near Me - Wylie, Texas

Lately the wings have been tough and very rubbery and left with the skin under cooked even when asked for well done and crispy. Need to look into the kitchen production, I'm spitting more out than eating. read more

I was leery about going because of the reviews but everything was busy and it was Sunday so we decided to go ahead and give it a try. We ordered four wing flavors, fries, veggies with bleu cheese and drinks. $60 later we were enjoying fresh, hot wings and fries. 50 wings and two orders of fries that is! Everyone found a favorite and was happy with sticky fingers and fry seasoning goodness caked on top. All in all, although a bit pricey for a run of the mill wingy dingy dinner, it was certainly satisfactory and I would have no problem coming back. Nice people, good food, good service. read more

Why do they have to be so mean? I come there all the time. Skip over the sometime rude sometime good service. But today was especially bad. I'm done. It's too many wingstops between Plano Wylie. I see a lot of poor service comments and no reply. So that tells me no one if upper management cares. Oh well....If you don't I don't. read more

Walked in, only two employees. One sitting on a back counter and the other talking to him. My Wife was going to order while I headed to the restroom. I noticed 4 baskets of pre cooked wings sitting over the fryers and a tub of raw chicken sitting out. The raw chicken had been there so long the ice beneath it had already melted. Exited the restroom and my Wife had just completed our order. Notices three employees coming in from the back, smoke break I guess. One had pulled his shirt up exposing his stomach to wipe the sweat off his face. Lovely mental picture for you. My Wife headed to the restroom and I watched them take the wings that had been sitting in the baskets pre cooked and start our order. I asked about their slogan "cooked fresh to order" and was told they were just cooked. Not true. I asked about the temperature of the raw wings sitting out and got another BS answer. I am now the idiot. I've eaten Wing Stop since 1999 and been a devoted fan since day one. My mind said abandon this establishment and your order. Save yourself. My gut said this is Wing Stop, they won't hurt you. Yeah, lukewarm wings. To Wing Stop, keep it under 40 or above 140 degrees and your future customers won't have stomach cramps, fever and diarrhea like us. Highly disappointed in myself and your lazy team. Will not use the Wylie facility moving forward. read more

Wingstop - Chicken Wings Near Me - Wylie, Texas

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No doubt Wingstop is one one my favorite wing places out there with the amazing mango habanero sauce. It was just another Friday and I was feeling like wings so I went to get some at Wingstop. I of course ordered the mango habanero but since they were extremely busy I thought it would take long. But after a minute or 2 the wings were ready. While I was eating them I realized they tasted kind of different and that they were undercooked. But since I only ordered a 4 count I was basically done already. The next morning thought I wake up with my stomach hurting and I ended up throwing up a few times realizing it was definitely from the wings. I still love Wingstop but next time I'm going to be more careful read more

I have tried several times but this place always fails. the food is great but the service sucks! I paid $4.99 for delivery, then tip and as usual you all forget the ranch. I can live without it, my kid on the other hand can't. What makes me mad is if I had asked for an extra ranch it would have cost me $1.00, but you can leave off 2 ranch's and I do not get a credit. It wouldn't be a big deal if this was the first time this has happened, it has happened a lot. When I pick it up I always check it because it usually is left out, but I paid for delivery, the only way to have made it right was for me to drive up there and get the ranch but that defeats the purpose of paying for delivery and your employees would have tried to make this my fault, they can never say yes, we made a mistake and give us the ranch that was not an extra, it came with the two meals!!!. So no I will never recommend your delivery service because you can't get an order right even if it is just ranch, ranch is what every kid wants and it's a must for mine with wings read more

I've been several more times and have been pleased each time. The service is fast, friendly and efficient. Foods always good. Think I'm gonna have to make another wing run. I use the online ordering and it's never failed me yet! Thanks for the great service Wingstop in Wylie! read more

Recently came by to pick up an order placed online but had my 4 month old nephew with me. Jay greeted me promptly and processed my transaction and was kind enough to bring my order to my car. Thank you Jay. read more

Quality is excellent at this location. Delivery arrived 15 minutes before estimated time.

I am leaving this review based on the incredible service I just observed. A gentleman walked in to pick up his order and was disappointed to find out that HE missordered online. The staff insisted that he allow them to redo his order even though he said not to worry about it as it was his mistake. He finally accepted and after a short wait, walked out happy. Exceptional service WingStop! read more

I have been a fan of Wingstop for years and when the craving comes for wings, there are few places nearby that can beat them. We have been going to the Sachse location since moving to Murphy so I was very excited to learn one opened in Wylie. I have been several times but won't be back...to this location. Last weekend I placed an order online, like I usually do. I always try and time the drive so I close to the time estimated for it to be ready. It was Friday night and a game was going on at Wylie stadium, and apparently, the shopping center is for parking overflow for the stadium. How great that the school gets all this free parking, who cares about the patrons who want to actually spend money for these businesses. There was NO parking, not even in the empty grass area between the shopping strip and movie theater to the point where people were parking in the handicap parking and double parked, in turn blocking those patrons who were trying to leave. I get over it and inside, it was busy...tables full and several people waiting for pick-up orders. No surprise considering... I give my name and am told it wasn't ready yet. It was now the estimated time of the order being ready but again, it was busy so understandable. I continue to wait...and wait...and wait. As the other patrons with pick-up orders come and go, and I watch pick-up orders continue to stack up on a small waiting table, I start getting impatient. 25 minutes of waiting I finally walk up to the counter to check on the status. The young gal turns and grabs on of the take-out orders that had been sitting there for 15 minutes and says "Sorry for the wait" - I look at her and said - "I've been waiting 25 minutes...when was this ready" - she mumbles something about it was supposed to be ready at x:xx but we've been behind...I respond "yes, I know but I've been here 25 minutes and I ordered them over an hour ago and it has been sitting here getting cold the entire time. She just looks at me, shrugs, and says "they're still kinda warm..." And then just looks at me. That was she resolution..."they're still kinda warm" I leave, upset, and even send an email to Wingstop headquarters, but yet to have a response. GREAT customer service...NOT! Fast forward a week and damned if I'm not craving it again so I decide to give them a second opportunity to redeem themselves. Round 2...Online order - 40 minutes estimated time before the order is ready...Mmm, okay. I arrive again a little early, early Saturday (6ish) and again, the parking lot was full because Wylie ISD obviously has parking priority over paying patrons. This time, my order was waiting for me and doesn't feel hot...at all. But hey, at least it's ready - ironically, I almost...almost smirked when one of the other patrons waiting for a pick-up order, walked up after me to check on their order. It was when I sat down to eat that the decision was made that Wingstop Wylie is officially fired when they chose the short me several wings. Seriously! I'd blame Wingstop but considering they are franchises, the fault is with the franchise. That said, it might be time to find somewhere else for good wings. Oh! And maybe signs reversing parking spots for patrons might be a good idea for weekends...just sayin' read more

Delicious wings cooked to order. Despite other reviews I've never had an issue with this location and I've been coming since they opened. The employees are always friendly and the food is always tasty. I usually get the mango habanero wings, all flats and they even change the frie seasoning to lemon pepper for me. read more

We will not be spending our money at this location in Wylie anymore. We would rather drive to Sachse location. After waiting on a to go order for 24 boneless wings, we drove home all to discover they were all bone in. My husband spoke to the manager and ended up getting into it with her because I guess she wasn't understanding the fact that we did not order bone in and told him she could give us 20 boneless wings for free. We ordered 24. What I'm not liking is the fact that we waited about 20+ minutes, ordered a drink while we were waiting and are inconvenienced to waste gas for another trip up there and back home, all because wing stop prepared the order wrong and a manager cannot even say something to the sort of, "my apologies, if I can replace that order and give you your money back for the inconvenience" What is wrong with places not caring how meals are prepared that we work hard to pay for?! My husband ended up taking those wings back and getting the money back. What is even more ridiculous is that we had our 1 year old son in the car seat asleep while we were waiting so I know they remember us and it's like it doesn't matter that we have to get back out and be inconvenienced with a young child, all to just get our money back and start all over again to go get something to eat for our family of 6, one of which is our oldest daughter that didn't get to eat because there was no time for her to wait again because she had to leave to make it to work on time. My husband even mentioned this over the phone and then our 4 year old does not like bone in wings. This was a waste of time, gas and our mind set on having wings and then having to go get KFC instead. One star because I love Wingstop and the other just because I understand mistakes happen. read more