I have been with Jo Schneider with both home and auto..maybe 20 years. No claims on either my home…read moreor my 2020 Fit. Paid on time ALWAYS. The credit card I use tp pay got scammed and I emailed to please contact me....I thought since they were a busy agency that was a polite way to contact them. WAS I WRONG! In the mail today came a cancellation of my auto insurance!! This is after I paid more for homeowners insurance thru them than city property taxes. Yes, I called immediately and solved it but I guess they couldn't be bothered to contact me OR return my email. So much for loyalty . Looks like all these reviews are old...so here is one for 2026..when we need loyalty more than ever. I asked for an explanation and /or an apology...did I get one? NO! Am I to be a customer still..I don't think so..

Pretend that you really care. Address customer concerns. Simply returning calls. I was a loyal…read morecustomer for approximately 20 years, never filed a claim, always paid full payment at the beginning of each renewal cycle. Unfortunately a mistake was made by their office and it resulted in my losing a $500 discount, I called the office and tried to resolve the issue but was constantly told we are working on it. I realized the employees of the agency had no interest in helping instead were probably hoping I would get tired of calling and forget about the money. It was then as a business owner myself that I realized I should just speak directly with Joe Schneider, the agency owner and hopefully reach some sort of settlement. I spent the next 2 months writing and or calling the agency. Each time only requesting to speak with Mr. Schneider. I was told he wasn't in the office, and he would get back to me. He even sent several emails saying he realized his office made a mistake and he would call within the week. Each time he didn't call. After almost 3 months he finally called and apologized for the delay and acknowledging he could have done better. Unfortunately they were never able to compensate for the lost discount. I understand the process and I can understand the inability to reach a resolution but I cannot understand why an owner of a business would not at least call a loyal and respectful customer. Especially one who was frustrated by not, at least, being able to talk with the boss (owner) about this. I can accept the loss of the discount but I cannot accept the fact that the owner Joe Schneider wouldn't at least talk to me. Imagine if I had a real problem. I expect a certain minimum amount of customer service and I was very sorry to see that after being a good customer for 20 years. There are a lot of Allstate agencies I will transfer my account to another one. Hopefully they will appreciate their commission and provide at least a minimum of customer service. I would not recommend Joe Schneider agency at all. They are only to happy to write a policy but not willing to at least to pretend they care about the customer. Or provide a minimum of customer service such as returning phone calls in a timely manner.

Vicky is my go to Agent, she will guide you through the correct insurance that will cover you…read morewithout hurting your pocket too much. Not only that but she will also go above and beyond if in any case you need to file a claim. If you need insurance, talk to Vicky.

If I could give this sh*tty as* company negative stars I would. Stay away from this business. I…read morepaid my whole year up front and it's been 3 weeks and since my accident and they have assisted me not at all. My insurance agent was Lizbeth. She doesn't return my calls or texts. No assistance whatsoever other than receiving my cash in her hand. Call I've heard was they (insurance company) will be contacting me which never happened. Snakes. Stay away. They sold me a policy for direct Auto insurance which sucks just as bad as they do.

She was great at first, friendly and nice to chat with. There have been issues with the insurance…read morepolicy provider we went with every year though and she didn't reach out to them until after they had already mistakenly cancelled my policy. This year, they've doubled my annual without emailing me any warning whatsoever. Kristine said she would initiate a refund, but I haven't heard back from her since. It's been over a month now and she's just flat out stopped responding to my emails.

I literally don't know what I would do without Kristine and her knowledge, timely responses, and…read morehelp. She makes the world of insurance so much easier to understand and process and she's helped us save money while maintaining high quality coverage.

I had a great experience with this agency. After getting poor service from another company, I…read moredecided to go back to State Farm and this agency had good reviews on Yelp. I worked with Jonatan, and I couldn't be more pleased. He was very efficient (I bought condo and auto insurance in less than 1 hr), but also personable and pleasant to talk to. Plus I saved almost $1300 on the 2 policies.

These people are happy to take your money, but don't look to them for claims help. Talked to Shane…read moreRoberie today to try and get info about a claim for a flooded basement and he informed me that they don't help with claims at all. You are forced to use their automated claims system that is completely un-navigable because god forbid a billion dollar corporation invest in customer service.

I currently have insurance with another firm and was looking to make a switch. The staff was very…read morewarm and friendly and made me feel welcome even after just meeting once. John educated me on their services and looked out for my best interest & recommend that I stay with my current standard insurance company policy. Best rate insurance is ideal for people who had issues with their driving record, multiple claims on auto or home insurance. I appreciate your honesty and not just looking to make $$$.

From the owner: BestRATE Insurance offers Low Cost Auto Insurance. To…read moreCompare and Save, Call BestRATE!

I had an amazing experience with the help of Maria. She is very knowledgeable and courteous. Her…read moredemeanor is very energetic. She was able to get me started with a new policy. Maria explained my policy fully. Pricing is a definite plus. I promise you will not be disappointed. I would highly recommend this place 100%.

I called for 1.a quote 2.to bombard the representative with a million questions…read more Liz was very professional and answered all my questions. When I came into the office, she worked efficiently because she had noted all my needs during our previous conversation. She explained the policies and shortly after I was out the door and fully insured.

I called to get a quote on auto insurance. I spoke to Cameron. He said he'd get me to an agent but…read morethen proceeded to tell me that they are looking to sign up customers for Home, Life, Flood and others and asked me if I was interested. I said I was only interested in Auto insurance. He said "then we're probably not a good fit for you" and that was it, silence, no explanation. I was completely shocked and speechless for a few secs. I then proceeded to end the call. A true "never again" example if I ever saw one. Horrible business model and a very unfriendly approach to potential new customers.

We were referred here by an old colleague. When we were a new client, Thomas Ward Agency INC got us…read morea really good rate on our condo master policy. For a few years since, our insurance rates rose aggressively. I've asked for new quotes but I get a lot of "others are coming back higher" or "we're still waiting on another quote" and this year I got ignored completely while my phone calls never got returned. However my cancellation email was responded to in a timely manner. I went to another broker: over 40% off this year's renewal rate (felt so cheap we even added 10% coverage but we were under covered before). The only explanation I can come up with is they aren't into brokering condo insurance (anymore?) and they didn't care whether I stayed with them or paid an obscene rate.

I wish I had discovered Westside Insurance years ago, I could have bought myself a new car with the…read moreamount of money Jasmine saved me by meticulously checking rates and packages and cross checking binders and prices of ever-changing insurance companies. Jasmine is so organized she runs circles around my business, calls me and emails me annual updates and competitive insurance market results, ON TIME, EVERY TIME. Jasmine is amazing! She has my back on personal auto, homeowners insurance, landlord insurance commercial and contractor insurance- there's nothing she can't do!

I've known Eric over 20 years. He has always provided great service and represented good…read morecompanies. If you are looking for Insurance that offers peace of mind at a reasonable price he is the man to know in Chicago!

Im in the market for a new motorcycle, called viviana for detailed info on quotes and different…read moreoptions, couldn't have asked for better help!

HELLO!!! This is what I call PERFECTO Customer SERVICE! .. So I needed an Emergency Geiko after…read moreAmerican Family Insurance had taken $1000's of my cold earned cash but we needed better mortgage insurance. I submitted a "please call me" on the State farm Site by the next morning, his assistant called. We did Every single thing over the phone. Not only did our car insurance go down by almost $100 (for 100% coverage) ...Our home owners insurance was Super cheap as well. DID I tell you that we did everything over the phone? When I returned from an outing today, We had a packet with our insurance information in our mailbox with insurance cards for our car.A Staff member Dropped it off on her way home. NOW Who Does that Personal Satisfactoin Stuff these days?? Just Call and see if you can get a better deal than what you have.. It's WELL WORTH IT!

Disappointing experience with this broker- I asked them for a quote- they said they would follow up…read moreand I never heard back.

Sharon is always there anytime I have insurance needs, questions, or wants. She is professional…read moreand works really hard to get me the coverage I want but is also honest when the quote is "as good as it will get." I highly recommend her.