Not the greatest experience. Ford F150 Needed door, came in picked up the truck. Door…read morewhistled from the gap in the top of the door. Came back door was correctly gapped but had major scratching on the door, I keep stopping by to have it looked at over the last year, but no one is there?

My daughter got into a small accident & needed her front bumper repaired. I got an honest estimate…read more& the repair was well done.

I have to say with the Price Executive Team, they make sure their customers, are 100% satisfied…read more They will get to the bottom of what was wrong and will make it right to keep your business. Thank you Team Johns

Totally incompetent…read more $565. to change my oil and flush the cooling system on my Prius. Two and a half hours later, drove off the lot and didn't get five miles down the highway and the check engine light came on. Called them. Six attempts at phoning; someone must have had to go to the rest room. Drive in; Tell them. "Oh, we'll have to start a new ticket for that." I was just here I tell the manager. Go wait in the waiting room. Call my BIL. "They probably didn't get the air out of the line." "Oh, that makes sense." But that's a pretty basic thing, right? Half an hour later, they come back: "There was air in the line." YOU HAD ONE JOB TO DO. Wasted an hour and a half EXTRA of my day, dealing with your incompetence. Top dollar and poor service. Never again!!!!! Why can't people just do their jobs?????

I was traveling through town and the vehicle I rented got bumped and back bumper was dislodged…read moresome. I was stressed out about getting it fixed while here in Delaware. I went to 3 other places before coming here. The first two wouldn't look at it. The 3rd said come back in 5 hours. I went just 200 yards further and luckily found Newark Toyota World Collision Center. I walk in and two gentlemen greet me enthusiastically "How can we help?" I tell them my situation and how I'm here only today. One of the two, Sean says right away, "Let's go take a look!". I show Sean the damage. He uses his hand and knee some and literally fixes the entire issue! He completely resolved the issue in less than a minute! The other place was asking if I wanted to involve insurance. Sean and Newark Toyota World Collision Center literally resolved my issue and made my day! Sean and team rock! I highly highly recommend Newark Toyota World Collision Center for any bodywork.

In June 2023 I contact Newark ToyotaWorld about the SOS button for which I pay a subscription. It…read morehasn't worked properly since at least May 31st, 2023. They told me to contact the people who operate with the SOS Button. So, I went out to my Handicap Accessible 2020 Toyota Sienna and pressed the SOS button. A voice states that the SOS button is not active, press the button again within 5 seconds and someone will answer. So I did that, explained my dilemma and they said, "I show your account is active and I can see your location." I told them that I should not need to press the button twice in an emergency. They said take your car to Toyota. So I did, and Toyota said they can't do anything but if I pay $170 they'll diagnose it. I agree and it still doesn't work. Fast forward to January 2024, I am at ToyotaWorld about a different issue; Costco said they had to clean off a lot of rust on my wheel hub and main connectors, warning my wheels could come loose and come off while driving. I also told my service advisor about the SOS button still not working and that I've called a number of times and sent several emails about this issue as I paid $170 to have the SOS button diagnosed, etc. etc. and my headlights in auto will randomly turn off (not talking about switching between high and low beam). He says that'll be $170 for the SOS diagnostic and $170 for the headlights issue. I said NO, I paid for the SOS already and it still isn't working, and being the light are intermittently you'll take the $170 and say you couldn't get it to do as described. Today around 8:15 a.m. the service advisor called and said the cars ready, SOS button is fixed. A module just had to be reset. And the rust the tech saw was not a lot. I picked up my car around 10:30 -11:00 a.m.. requested a meeting with a manager and was told no one was available but either Jason or Derrick will call me in an hour or two. I got home and decided to check the SOS button. No lights on and when I pressed it, now I get nothing. I pressed it several times, it dead. And now it 13:30 and I still haven't received a call. I did also call the service advisor and left a message requesting a call back. No calls this far. I would find a different dealer, and I think I will in the future since they obviously don't care about their customers. Years ago I had a similar problem with them, finding them not trustworthy. Well, unless things change, I'll take my car to PA and pay sales tax to get away from the owners of Price and ToyotaWorld, since they're owned by the same people.

I brought my Jeep Wrangler in for a door hinge repair and tailgate hinge replacement and not only…read morewas the price great but the work was also phenomenal! I was able to schedule an appointment the day after my consultation and dropped it off in the morning, they had it finished by the afternoon. Everyone I talked to at the shop was friendly, I had such an awesome experience. Any other work I need I will definitely be coming back!

This shop was recommended to me as a very good body shop. With myself having a car painting…read morebackground, I am extremely cautious with using just any body shop. When I went to drop my vehicle off, the professionals there broke down the details of what would be happening, set the expectations, and followed through. I won't take my vehicle anywhere else. Thanks for putting my truck back together!!

Text message updates…read more Car was ready when they stated it would be Front Desk Receptionist very pleasant and informative Car Looked Brand New

Ed's body repair is fantastic....complete dash was torn out by thieves trying to steal my car and…read morethis company fixed everything. I was thrilled with their work and customer service.........Denise ....{customer service, { very professional } When I had another problem with my car they handled it right away and I, again, was happy with their work Lt Col. Retired I.L. Finney

I am so over this place. I have been coming here since I was a teenager and they've always laughed…read moreat me but I let it roll. Now, as a single adult woman, I'm just pissed. I recently went in because I had a long road trip coming up and I just wanted them to make sure my splash guard was secured and my car was running OK. This was basically free money to them. They did not put any additional screws into my splash guard like I asked. My (!) light was on because one of my tires needed air (FREE AIR?!) but they did not fill it so I left with my check engine light still on. And then they charged me $300 while trying to sell me additional stuff including an oil change. When I went to a new spot to get my oil changed, they said I have plenty of oil and topped me off for free. This is the most stereotypical dealership/service shop ever. They nickel and dime and laugh in women's faces.

Jurgen provided excellent service during my last visit to Garnet. He was responsive, honest, and…read moreefficient, and the repair was handled without any runaround. I really appreciate the straightforward, no nonsense approach this dealership takes. I'll gladly return for future service and would absolutely consider Garnet for future purchases. Thank you!

The work that Jeff did on the interior of my son's 2007 vehicle was truly awesome! The leather…read moreseats had not been maintained properly and the outcome was far better than I had hoped. I would unreservedly recommend his service to anyone seeking an affordable, timely upgrade or repair to their car's upholstery. He tells you candidly what is possible and he exceeds expectations. I really wish I had before and after pictures!

6 stars for Wayne Haines and Carisma in West Chester, PA. I brought my 2019 CR-V to him for…read morepaintless dent repair, dent in my lift gate. He honored the price he had given me 3 months prior, and prepared me to expect some scratches would be left; also told me to expect it would take 3-4 hours. The dents are completely gone, and the one scratch left is almost unnoticeable - and done in an hour and a half. My local body shop (also trustworthy) gave me a ballpark estimate of almost 3 times what Wayne's repair was - highly recommend - thanks, Wayne!

So the work itself was fine, but it took them over a week to fix my mirror, which was a bit much…read more They were not clear about using Aftermarket parts, which was something the insurance company stipulated, but no one told me that until after the fact. All of that would have been FINE, except that when I filled out the survey saying all of this, the company TEXTED ME TO TELL ME WHY MY SURVEY ANSWERS WERE WRONG! That was completely unprofessional and not the purpose of the survey. So for those reasons, I wouldn't use this company again. Very weird behavior.

I would like to leave a special comment for the Cadillac Body Shop, especially for José Espinoza,…read morewho did an excellent job on my car. He demonstrated outstanding cleanliness, precision, and professionalism throughout the entire process. I am extremely satisfied with the results and highly recommend this body shop. The entire staff provided friendly, professional, and attentive service, making the experience smooth and stress-free. Thank you for the great work!