5 stars, no question. Huge shoutout to the building and lumber team at Home Depot in Pomona, they set the bar for customer service. Every visit, they've gone out of their way to help, whether it's finding the right materials, offering knowledgeable advice, or loading up heavy items without hesitation. It's rare to find a crew this consistent, friendly, and genuinely invested in helping customers get the job done right. I've been in a few times now, and the experience is always the same, quick help, great attitudes, and zero hassle. You can tell they take pride in their work, and it shows. Definitely one of the best-run departments I've come across. Appreciate you all! read more

Rain or shine people will always be working on home improvement projects. It was less crowded than usual this Sunday morning as I specifically went to buy a doormat for my back door. With the recent rains, we've been tracking mud, leaves, etc inside despite taking off our shoes next to the entrance. Home Depot has a good selection of doormats, from fancier ones with patterns and designs to simpler black rubber textured ones. I chose a plain black rubber textured one for $20 because it seemed easier to wash off. We'll see if it helps. Thanks to the self checkout lanes, I was in and out of there in 7 minutes total! read more

See all

costumer service in paint department no good went there Sunday 6/14/26 8.00am and the old men there no nice so rude

They have a lot of products. I love their garden section. I just want to buy all the plants and flowers. The service is okay. Some employees have more patience than others. I overheard an employee tell a customer Sorry, I can't help you. Maybe you can Google it for the answer. That was very rude. The customer was an older gentleman. Maybe better communication skills from some employees. Other than that, the products are of good value and last a long time. It read more

Been waiting in the return/order pick up line for 15 minutes now and nobody seems to know what they're doing.

This is my first time going to his Home Depot, I am a frequent shopper at HD. I had to return a couple of items and went straight to the customer service area. I was the next person in line and noticed all the register were occupied with a customer. Eventually, one cleared up but the girl with short red slick black hair kept delaying -- she kept looking back at the line and circled her register as if she didn't want to help me. I was ready, I had my receipt and the 2 items, she finally called for the next person. My return process couldn't have taken more than 2 minutes. As soon as she was completed my transaction, she immediately called for the next person. I continued shopping for the items that I needed, the plant selection was average. Typically I would walk with a plant but I didn't feel enticed but the prices were reasonable. I always park by the garden center so I went to check out at that area. I can tell this location has low traffic because there wasn't a line. Overall, I got what I needed for the value and will continue to check out different locations for better service. read more

The Home Depot - Customer service - Nurseries & Gardening Near Me - Pomona, California

Needed 4 things and knew where nothing was but John and another associate I missed the name of, helped me out greatly and explained how to use each item. Definitely the location I'll be returning to read more

Jennifer is very helpful and goes above and beyond. Pomona home depot has the best customer service and I would like to recommend it to my friends. She needs to have a big bonus. read more

I didn't take any pictures here. But I have to say that this is the BEST HOME DEPOT I'VE EVER SHOPPED AT. The service was amazing. I scanned the little tag for service and the man was there within 30 seconds! He did not have the key to the wire machine, but went and found someone who could help us and he was there within ONE Minute. There were employees busily working all over the store. The clerk at the self-check actually did my self-check, bagged the stuff, gave me my receipt - it was great. The prices are very reasonable - as they are at the other Home Depots. The store was clean. The restrooms were immaculate. I would make this my regular store - but unfortunately I live 400 miles north in Sacramento. The Home Depots where I live are very disappointing to me. read more

I think like most of these home improvement stores, finding people that are willing to help or direct you to the right place is important. I had to replace a bathroom light bulb that i was not familiar with, I took a picture of the old lightbulb and asked one of the staff there. He was nice enough to walk me to the areas where the lightbulbs are and show me the types that were compatible with what I needed. The place is nicely organized and the shoppers there were also courteous and polite. Would shop here again for any of my home improvement needs. read more

This person told me I couldn't park in the front for online pick-up even though I was, i never had a problem before in the past 2 years. The girl that was helping me was nice, and she all most got hurt by a box on top of a box. She was short and could have been knocked out. Safety is not a top priority at this location. read more

Home Depot is a great place to pick up your home project needs, tools, etc. First, the garden area here is super organized and neat. The overall store interior is well kept as can be. The lower rating goes to the customer service here. Depending on who you speak to, it's hit and miss. Today, I used the self check out but my phone number did match up with my military veteran discount. The female employee who was stationed by the stands was no help. She was actually preoccupied with another employee gossiping. For the next 5 minutes, I loaded the app on my phone, registered and verified veteran status. The same employee had another discussion with another employee about instructions on how to register for the discount but they both sounded clueless. At this point I was already done, and paid with my discount applied. No anger on my part, I just feel that Home Depot always lacks training employees. Not taking anything away from the hard workers who are excellent at their jobs here. My only other thing I want to mention is to be aware of your surroundings at this location (nothing to do with the actual store). When you enter the shopping center from Garey Ave., the parking lot is occupied with transients, a lot of them. They are lingering around the parking lot and have furniture laid out along the north wall. Might be drinking or doing other things so keep an eye out. read more

I want to give a big thank you to David Louis at Home Depot. He was absolutely amazing today. He helped us with the wood we needed, explained the whole process, and even cut all the pieces for us. He also took the time to explain what materials would work best outside. It was my mom, my sister, and I together asking him tons of questions and he had so much patience with us. If it wasn't for him, we probably would have walked out with nothing. He made everything simple and easy to understand. We came in the day after Thanksgiving around four thirty and he made the whole experience so easy. We would honestly go back to this Home Depot just because of the way he helped us. read more

8/2/25 about 4pm. I went to Home Depot to return a coax compression tool that was not that great in order to get another brand to try. I asked for help because I thought they had these tools locked up and a delightful manager, Michelle helped me. Once we got over there, it looked like they did not have any other brands which put me on the spot as I was in the middle of a project , but she won the extra mile and found another tool for me to try. Honestly, I have had nothing but good experiences shopping at this Home Depot as it's only five minutes away from my house but today just reinforced why I love this location. This manager was very humble and really emphasise that she believed in Customer Service not just by word but by action. She is definitely to be commended. read more

I used to avoid this loc like the plague. Looked Like a 3rd world country outside with homeless walking in between the parked cars. U walk in and it felt like a prison with hardly any staff and when u finally found someone they were disgruntled and seemed like u were bothering them. That has all changed. Now this store will become my go-to location. I'm m a handy man and do a lot of maintenance on the 3 homes we own. Currently we are gutting out main bathroom and remodeling it. My wife told me she went to this location and was treated so well she only wants to shop here for now on. I went with her the other night. I needed some items and she needed to order some specialty items. Everyone from get go was greeting us, smiling, asking g if we needed help. There was plenty of staff and they seemed happy to help and volunteering their assistance. Not Like before where they would Literally walk the other way if they saw u needing help. The floor and window staff helped my wife for almost an hr. It was a fun experience for her and me. I asked a worker why everyone was so nice and helpful all of a sudden. He said they have meetings to remind themselves the customers need to come first. Because of this change, we spent over $5k there that night and will return to spend probably another $15k next week. This has now become our store read more

David was incredibly kind, helpful, and did a fantastic job with cutting lumber. Even though they were understaffed, he took the time to ensure each piece was accurately cut and offered helpful tips. Thank you so much for your help. read more

The Home Depot - Cut lumber - Nurseries & Gardening Near Me - Pomona, California

I really don't like to write bad reviews but trying to get help to purchase two sockets that are locked behind a fence took 20 minutes too long. Asked the a gentleman at the self checkout if he could call someone to help. I know he was busy so I expect a brief wait, that took 10 minutes before he disappeared, so I proceeded to the Pro department and asked a gentleman to help or if he could send someone and that took another 10 minutes before I walked back over to the Pro department and had to interrupt the funny conversation between coworkers and ask the same guy for help. Finally he decided to walk over to the tool fence, unlock it and let me grab the two sockets I needed. This was the only location that had what I needed so didn't have much of a choice. Would much rather purchase online than come back here. It literally felt like nobody wanted to help me at 0800 in the morning. Ghost town read more

I don't know about this Home Depot... the only thing I saw good about this HD... Was the only associate with a beard, on the entire floor to he was the only one to greet us. read more

It has gone extra Ridiculous, Self Checkout Employees just Chatter Box and stand there and don't ask if you need assistance. Not even a Hello like it used to be. Their customer service has really gone down. read more

very impressed with their service lately. Dan and a new employee at the register totally showed they are happy to help. Keep the good work up. read more

Service was absolutely horrible. There was one guy who helped me load up a table toolchest that I appreciated but EVERYBODY else just stood there and talked to eachother..... I saw four different groups of employees just standing around talking and laughing. Which is FINE but also make sure your job is being done first. Instead we stood at guest services being ignored while two employees just chatted. I then was told someone would meet me outside to help unlock the chest I bought and nobody showed so I went inside to look for help again. ALSO when I was getting paint the girl was gossiping with 2 other employees while holding my paint and a hammer, waving the hammer around instead of just finishing it and handing it over lol. That was VERY frustrating. I work in hospitality I get wanting to talk and that it's "just a job" but JEEZ service is horrible here .... No hello, no how can I help you, no nothing. Go to any other Home Depot. read more

Ridiculous long lines due to lack of workers at night. The Lowes is just a few miles away..I could have drive there and be in and out quicker. Needs more parking lot lights. This place is sketchy at night. Be careful at night here. Edit: another thing....is it me? or do the workers seem to scurry away when they see a customer approaching them. By the ways, not all of the workers are like this, but a majority for sure. Management - you get what you pay for. Pay for higher quality workers please. read more

Was assisted by Kelly & Nannette in garden . They were the two ladies who helped & taught me about caring for my garden. And what to look for on a special deal so able to afford to buy & create a beautiful front & back yard. Thanks to both of these ladies I keep coming back to HomeDepot for my garden needs. And at the cash register the young lady Crystal help me before & had a chance to get her again. Both times I came she so welcoming, friendly & helpful. These three ladies given "Excellent Customer Service ". Will always come back @ these locations & highly recommend:) read more

I hate coming to Home Depot because half of the workers never know what they're doing but Walter he very much helps me.

We into the store today , had a very difficult time finding a few supplies. Along came this gentleman name Pet who helped me out tremendously. Even directed me towards a few savings on a better quality product at a bargain . Amazing guy . Top quality customer service. read more

Not sure about his name but the gentleman in the plumbing department solved my problem for my faucet adapter that I had been struggling with for over a year +. Thank you so much to him! Great customer service. read more

Trying to get some help finding lighting, but the workers were unfriendly and impatient. He said, "If it's there, it's there, lol." Fine!

Worst service e ever. Fork lift drivers never available..do not recommend for anyone unless you have time to wait read more

The Home Depot - Always a long wait when it comes to loading f - Nurseries & Gardening Near Me - Pomona, California

If your out and about and really need something anything, i.e garden flowers, dirt, plant food, raid, paint, or even if you bought something on line from one store, and then from another, call the 800 number to cancel! Guess what? The customer service person (Lady) was so accommodating she located both orders and canceled the one I ordered by mistake in no time flat! Now if your in the Palatine, IL area don't hesitate going to the Home Depot store there as soon as you walk in the first person you see will ask if you need help, same if you walk into a dept. And I am a very big fan in the summer of their outdoor huge garden plants and someone who is outside to help with a selection you will walk out with a large purchase, like I do every year! Trust me you can't go wrong here! read more

5 stars for Mario Rodriguez customer service. He really goes out of his way for the customer even when it is close to closing time. Thank you for pulling out those rolls from the back for us when there was none available at display. read more

The Home Depot - Last minute customer accommodations you are awesome Mario Rodriguez - Nurseries & Gardening Near Me - Pomona, California

Ok this guy had no mask=strike one. He began his interaction with us with an attitude=strike 2 We were encouraged by an associate to do our buying thru bid room at home Depot. The associate who got us to do this also told us that items we had in our bid room would be available for an entire week. Hubby bought a plant to see if I liked it. Since it was in our bid room, we went back in three days to buy more of these plants. When we go to pay cashier says plants are $24 although bid room price was $6. She called maskless manager to help. He was a jackhole. 55 min later we walked out extremely frustrated but with the plants at $6 ea. read more

The Home Depot - Manager with mask below nose. - Nurseries & Gardening Near Me - Pomona, California

See all

Went there to do a husky warranty exchange and they didn't want to do it then when I ask for a manager the lady all in a sudden said ok I'll do it,I found the same item and when I came back to the lady to do the exchange she okayed she then told me she couldn't do it the item is different witch it wasn't I went to the Chino store because I know they do it no problem,and they did my exchange no problem,for the same exact item the lady said was different at the other store,won't go back to this home Depot,there loss not mine never had a problem exchanging a husky warrantied item,update manger of this store replied to this post with a bad link that doesn't work read more

***Purchased 30 bags of 2 cubic feet of mulch*** Not a finger was lifted by ANY Home Depot garden center associates when I purchased 30 bags of mulch today. After asking not one, not even two, but approached THREE HD garden associates for assistance. No one showed up at the mulch area maybe because it was just that busy with customers buying plants at high noon. I loaded the flat cart twice to complete the purchase and throughout this, not one associate showed. To clarify my sense of expectation, all I wanted was some semblance of assistance; to unload some of the bags of mulch or help load into my car. Not load all or do all the work. But I guess that was not in their job description. So a very special shout out to the Home Depot garden center crew that worked today, Saturday, Sept. 29, 2018 from 1130am to 12 noon, from the bottom of my heart, your exceptional customer service now truly want me to go elsewhere. Hello Lowe's! Zero stars and one finger for your service. And like I told my son, the thumb is not a finger. read more

See all

Lack of cashiers here. Often long wait to pay. The poor workers here face long lines. Good luck getting out of here without waiting.

Asking the front self check out for a price check on an item and the girl said they don't do that and that their online items are that price and that's it. I told her to ask the manager and her manager didn't even acknowledge me, which I just left. So I called and asked for the manager and was told that corporate doesn't to push online sales. Make it make sense. Not giving my money for wasting my gas read more

Natalie was extremely helpful in assisting me with my order of about 3000 bricks that was only partially delivered, she went above and beyond (this store was out of stock and so were most others in the area) calling other stores and locating enough to fill my order and get it delivered to me read more

Home depot makes me want to become a DIY Renovator every time I visit! This location has a huuuuge parking lot! They have one entrance door and one exit door. Staff wears masks, sanitizer and wipes are supplied, but no one is monitoring who goes in or how many people are inside. I came here for water softener salt bags, 40lb bags, if you bought 6 youd get a bulk discount! I couldn't find them on my own so I looked around to see if I could find a member who wasn't already helping another customer out. I looped around from the gardening section to the lumber section, then back to the gardening section when I found a Home Depot employee who was able to look up what I was searching for, told me the aisle and how to get there! I used self check out & used the hand scanner since I didn't want to move all the bags for the barcode. It was a super fast and successful trip & I will come back to this location when I need something from Home Depot again! read more

I went to home Depot thinking they would give me a deal and take care of the flooring needs. To my surprise they just kept jacking the quote up and up. They wasted over 4 weeks of my time. My rental property had to lose 3900 for a month's rent as they just wasted my time. Managers there did not care about getting back to me or even calling. When I asked them today why didn't they get back to me all they said was we did, I checked emails and phone logs. NOTHING! Poor service and poor communication from them. Not how they should be doing business. Empire Carpet had better communication and better prices. In the end I should have never gone to HD for prices if I would have known they would just waste my time like this. Fail here Home Depot! read more

This location very mess hard to find the item and service also bad. Most item not available in this store

Bought a snake that I thought I might need for a plumbing issue but ended up not needing it. I had the receipt and package was clearly unopened. Refused to refund or give credit because, according to the lame clerk, you only but it if you need it and how does she know if you used it!! What? Package was completely unopened and no where on my receipt does it say they are not returnable. Clerk was rude and obstinate. read more