Walter was very helpful in explaining different carpet types, he came to our house and measured our…read moreflooors. He was able to help us select the carpet we were interested in. Rich and Doug did a great job installing our new carpet! It turned out amazing!! Highly recommend this company.

How funny that my husband and I separately called this company the same day before the caller asked…read moreme if my husband had already called and made an appointment for a quote with them for the same store. I said he may have. My husband hadn't mentioned the businesses name he had called. We in the end had them come to quote us for the floor install at our store on Tuesday after 5pm. The rep, Gary was on time and professional too. Price was about the same as other quotes on the lower range too.

We went to Metro Carpet and Floors in Farmington Hills and our experience from beginning to end was…read moresuperb! We purchased and had installed luxury vinyl flooring in our family room and kitchen, and even though we had multiple layers of materials they had to tear up, they finished in record time, flawless job, moved our furniture in and out and cleaned up after themselves throughout the project. Very polite and respectful, fast workers, even addressed some difficult design issues where they had to problem-solve a weird angle on our step. I couldn't recommend them enough! We got 3 bids from reputable places we had used before and theirs was the most affordable. Will definitely use them again, have already told our friends and family to go to them.

Stay away from them ... very poor service and they lie about their warranty. I bought it the…read moreflooring and installation from Sam the manager and there was problem with the installation even though he requested $2500 additional on the day of installation to level the floor even though the floor was in great shape and no issues. But the material he poured on the floor created uneven spots and created the problem. ... he assured me that he will come back and fix it but asked me to be patient and give the flooring time to adjust to the house. Well it did not and when I called him he refused to fix it after he collected the money! Liar; unprofessional and scam! Stay away. I wish if I hired Costco installer to do the job instead at least they would stick to their warranty.

Brian and Team from Havel are a pleasure to work with. We reviewed many flooring options and they…read morewere very patient through the entire process. Havel was "say they do and do what they say" operation. Overall great no-nonsense experience that was affordable with quality. I would use them again.

Update 2025. Find it interesting that now my review is getting notice after numerous negative…read morereviews. If only Havel would've been concerned before the review maybe there wouldn't be so many. There was no help when I asked for it but now you are willing? And it is an "easy" fix?? Sorry you lost a local customer you just are not the company for my family. Just a little too late for us to be accommodating.

This store is a joke. I had a problem with my LVT flooring splitting at a seam and they've given me…read morethe run-around for 9 months claiming their installer was ill and once they found a replacement they would get back to me. I've heard nothing but excuses, my problem has NOT been addressed or fixed and they must have found another employee because they still sell LVT flooring. No one has offered to take a look or made any kind of effort to resolve my problem. I would NEVER use or recommend this store again. Their customer service is abhorrent and they will treat you like dirt.

This is the best place to buy flooring. Our salesperson, Harriet, was knowledgeable, informative…read moreand extremely helpful as we shopped for the perfect carpet for our home. Installation had a couple hiccups but once completed the results were exceptional. We love love love our new carpet.

Actually, I was looking for the flooring company my friend told me about. But to my surprise I met,…read moreMr. Gary Way he is very professional and knowledgeable about flooring. The quality of there products they supply are just what I was looking for. He allowed me to take some flooring panels with me to see what looked best in my home. And I was able to find what color paint would go well with the flooring. My experience was professional from beginning to end. Gary worked around my schedule. That meant a lot to me! Thank you, Gary and crew!

These guys were awesome, easy, and quick to work with for tearing out and installing new carpet!…read moreThey offered me a great price and did a great job! I would use Floor 4 Life again and recommend them

Creative Carpet is the only carpet store I would ever consider dealing with. The know their…read moreinventory and how to advise you on the right choice for your needs. Our carpet is beautiful. Jim was an absolute jem in helping us position our carpet and loveseats. He outdid himself to help us get it just right. You cannot get better customer service anywhere. I cannot recommend them enough.

I understand this is a laid-back establishment family owned. But in today's economy where…read moreeverybody's looking to save money and going to the big box stores I think it would help if they upped their customer follow up. My wife and I purchased a floor from there and we never received a call thanking us or checking to see how we like our new flooring, that would be helpful and give a good lasting impression that they care about future customers

The BEST! I had the pleasure of working with Andrew and Todd with installing Mohawk Sanibel luxury…read morevinyl plank in my home. I checked out 4 other businesses, but Pleasant Flooring had the BEST product, service, and price - hands down. I will definitely return when I'm ready for new carpet! Loved their install team too!

They have done the carpeting in our house and the vinyl flooring planks in our bathroom. Both jobs…read morewent smoothly. They arrived on time, were professional, and the craftsmanship was perfect. Andy and Todd were welcoming and easy to work with and the pricing was very reasonable. Would definitely recommend them for their fine work.

I called Yerke Floors years ago to see if they could help me after the insurance company…read morecontractors had done a bad job and they permitted me to choose a company on my own. Yerke wanted nothing to do with it. I thought I would get a second estimate for this time and again called Yerke. The woman who returned my call was scripted, in a hurry, impatient and rude. They "don't reveal how they do it" like its a trade secret? I asked a question about which product she was quoting and I got a big sigh of exasperation on the other end. Her attitude was so annoying that I called her on not having the patience to answer a question. If you can't be cordial and act as though I am inconveniencing you, then you just lost a job. I guess I shouldn't have given them another try.

Horrible. Worst customer service experience I've ever had. These people were rude and even…read moreinsulting. The way they conduct business is extremely unprofessional.