Walter was very helpful in explaining different carpet types, he came to our house and measured our…read moreflooors. He was able to help us select the carpet we were interested in. Rich and Doug did a great job installing our new carpet! It turned out amazing!! Highly recommend this company.

How funny that my husband and I separately called this company the same day before the caller asked…read moreme if my husband had already called and made an appointment for a quote with them for the same store. I said he may have. My husband hadn't mentioned the businesses name he had called. We in the end had them come to quote us for the floor install at our store on Tuesday after 5pm. The rep, Gary was on time and professional too. Price was about the same as other quotes on the lower range too.

Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

I bought the tiles I wanted at Floor & Decor in Novi and the Flooring Co. installed them for me in…read more3 bedrooms and a hallway. I had 4 quotes total and these guys had the best price by far and they were rated highly on YELP. So I gave them the order. The workers worked neatly and efficiently. When i inspected the work after they left for the day, I found 3 minor issues to be fixed. I took pictures of them and sent them to the saleslady, Malak. The workers came back the next day and repaired them to my satisfaction. I wanted to rearrange some of the furniture and the workers were happy to so. I recommend the Flooring Co. for tile installation

Dan and his team did a great job replacing all of the carpet on our second floor. The measuring and…read morequoting process was fast, and he was great about getting us samples and educating us on all of our options. The installation turned out beautifully and they left no mess behind. I highly recommend Parks Floors!

From the owner: Sales and installation of Carpet, Hardwood, Luxury Vinyl, and Custom Rugs.read more

Ordered and paid for products. They knew the order was incomplete said nothing…read more During installation we notice we are missing pieces. Called the store, they acknowledge the paid for order but stated they didn't know where the missing components were. This started the blame game, distribution, lost order, computer issues, etc. This went on for nearly 2 weeks. Complaining to local store was useless. Called corporate I was told I should expect these issues. Ridiculous. Zero customer service.

We purchased floors from this location. We felt the showroom did a nice job but the contractor they…read moreuse for installation is absolutely aweful! They showed up the first day and worked 1 1/2 hours and went out for breakfast. They returned and left for the day. Damage to my walls, kitchen cabinets, and moldings. Used my refrigerator for their convenience, cigarette butts left everywhere! I have received no assistance from the LL Flooring company.

I had a complex color scheme that they said they would be ok with. I asked them to use a particular…read morepaint company as that company had the exact paint colors we wanted. They used a completey different paint brand and the colors weren't right. They also obviously did not tape (there are wonky lines and areas where paint overlaps other colors) and there are flecks of paint on the toilet and flooring and other random places. This is the sort of quality you would expect from paying your friend's kid a few hundred bucks, not the work of a professional that cost thousands of dollars. Pretty disappointed. Edit: They responded with some pretty bold lies. I have email proof that I requested the paint brand that I requested. Also, anyone who tries to blame the wall for the bad paint job obviously isn't very good at their job. The paint lines overlap in places and the lines aren't straight at all--it is obvious they just eyeballed it without taping things properly. They originally said it would take six days to do, but they rushed it through in three because they double-booked themselves on another job. Every time people come over they comment about the wonky paint job and the paint flecks everywhere. None of these problems should ever exist at the price point they are charging. Professionals get things done properly; they don't provide a list of excuses. Be prepared to babysit them and check every step of their work if you do hire them or else who knows what you will end up with.

I am really happy that I decided to use this business for a paint job at my residence. They did…read moreexcellent work! the owner was fantastic and very professional. I will definitely be using this business again in the near future. The price they quoted me was also great and I did not feel like I was being over charged especially with all the rooms I was requesting being painted. 10/10.

Excellent work, quick responses, fast turn around, reasonable prices…read more Imed responded to all my texts right away. His team did an excellent job laying our cork floor. Reasonably priced. Thank you!

Updated the carpet on my staircases today and was super impressed with the job. The scheduling and…read moreinstallation process was timely and seamless. Thank you Flooring Co for giving my house a much needed update! Will definitely come back in the future for renewing my wood floors.

Look no further!! This is your best deal, best service, best value place! Super transparent…read more Excrement quote! Huge carpet selection. Not shady like some other companies where you get a price without knowing why. They charge per sq foot and varies based on the carpet you choose. The quote I received for both second floor and basement was almost half what other people quoted me with a better carpet. Installation was also super smooth. The team is friendly, efficient and clean. Would highly recommend!

The BEST customer service I have ever had with a company! My lower level with three different types…read moreof floors was demolished and replaced with engineered wood. It was a huge job. From start to finish Bob and his team advised me in a timely manner. The crew that did the work were extremely respectful of my home, and their craftsmanship was very impressive. If I could give 10 stars to Floorama in Rochester I would. Don't hesitate one second to call them for your floor.

We hired Authentic to refinish our hardwood floors. Rick and his team were very organized and…read moregreat with attention to the small details. They refinished our floor in the time that they had stated up front. Their estimate was very accurate and a fair price. We are very happy with our refinished floors. They turned out great! I would recommend Rick to anyone as he does very thorough work.