I was not impressed with the level of service I've received here the last 2 times I've visited…read more Please acknowledge me as soon as I walk in and don't make me wonder if you've seen me. Maybe they were tired, but they definitely were not warm or friendly. Value $$$ is poor compared to their competitors. I was able to find a much better deal for one mobile line with data and will be switching to T-mobile next week. Phone selection was fine. They have a good display of the newest phones. I tried to use their online chat function 3 times in a row to ask a few questions, but was disconnected each time after explaining my situation to each chat agent. Very frustrating. Then, I tried to stop by 15 minutes before closing time one night and the store was already closed. Goodbye, AT&T.

After walking into the empty AT&T store near South St Paul only to be told they wouldn't take my…read moretrade in phones that I was suppose to turn into at an AT&T store then spending 2 hours on a live chat with an actual person, I was at my wits end. No one seemed to want to help me with a simple turn in of phones and I wasn't going to lose out on the credit I was promised. In a last ditch effort, I called DJayy at the Eagan store. Briefly, I explained the situation and he said, "I can help you." What a relief! I got to the store which was slammed. I waited awhile for my turn, watching DJayy seamlessly helping one customer after another as well as his coworker who needed his help multiple times. I was very impressed. If he is not a manager or on the management track, AT&T is making a big mistake. I appreciate all his help and all the issues we were having were resolved. Thank you DJayy.

Walked into the empty store where three employees were just waiting to help me. Then, told them I…read morejust needed to drop off some phones for trade in. Their attitudes totally changed and after looking up my account they said my phones weren't eligible for trade in. I tried to explain that I specifically chose the option to drop off my old phones at a store. The kid that was helping me said he couldn't do anything. Luckily, the customer service at the Eagan store was 1000% times better. They took care of the trade in and I received the credits on the spot.

Do NOT give this store your money! They might just "lose" it and refuse to return a penny. I was…read moretold by the manager that they have no way, no ability to refund money that the store received, that everyone agrees was "lost." I have been attempting to get them to fix this for eight weeks. When I asked the manager (who had spoken with the DM) if the only way I would ever see my money is to take them to court, he replied "Yes." I am flabbergasted. And furious. And on my way to court. If I could enter minus stars, I would.

Megg was a very nice gal and truly helped me set up my phone that I had to get replaced. She has…read moresuch a nice quality for her customer service and she was so knowledgeable too. Overall, I like the service i received and just want you to say GREAT JOB MEGG!!

From the owner: Visit the T-Mobile store in Cottage Grove and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 7145 E Point Douglas Rd S Ste 160 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I had a small crack at the top of my iPhone screen and took it in to get the screen replaced. They…read moreasked for payment upfront. I was hesitant but thought since it was in the ghetto, people probably take off without paying so I went ahead and paid with cash. After an hour of watching him struggle with my phone, he hands me my phone and I leave. I get in my car and nothing worked. I go back in and the tech acted surprised to see me. By this point, I was upset so I just told him to get it fixed and I went back to wait in my car. About 20 minutes later he came out to my car. I had my window down from smoking a cigarette and he hands me my phone and said, "it's fixed." I tell him to wait while I examine my phone and of course, nothing worked. I hand him the phone again and he went back inside. 30 minutes later he comes out and tells me he needs more time to fix my phone and asked me to return tomorrow afternoon. I said no, just give me my phone and I'll take it somewhere else. He pleaded with me and said his manager was on his way over to help him fix my phone and promised me that the phone would be fixed by 7:30 PM the latest. BIG MISTAKE! I arrived back at the shop at 7:25. As I entered the store i can see that the manager has another phone screen attached to my red iPhone. He tells me that the home button is broken and they are attempting to somehow install the digital home screen button on my phone. Confused and at a lost for words, I asked why are you doing that? Just fix it. The manager, a Nigerian dude proceeded to tell me he cannot fix the broken home button that I broke and I stopped him and told him, No. My phone was working just fine when I brought it in. I told him to put my phone back together and return my money. He got aggressive and said I was not getting a refund after all the time they spent on my phone. I laughted and told him he was crazy because I brought in a working phone and i am not leaving with a broken phone. He then got out from behind the service stand and tried to fight me. I didn't have any way to call for help so I went outside and stopped a lady walking by to call the police for me and the manager ran up and locked the doors. With all the ICE protesting happening, the police never showed up so I drove to the police station and filed a theft report. See you in court.

Great communication, work got done in less than 30 minutes and was by far the most affordable…read moreoption I found.

As luck would have it I was at a Yelp event when I noticed that my phone didn't work. Well part of…read moreit worked anyway. I had internet and email access however the most important part of my phone didn't work. I couldn't make or receive any phone calls. I did the usual shut my phone off and turn it back on, still no go. Well at least I was able to use my phone for the event. So on my way home I decided to stop at our local Wireless World. I purchased my phone from the same store a few years back when they were Verizon. I was hoping that they could fix my phone. I was lucky that when I arrived there was only one other person in the store at that time. Nolan was kind enough to help me out. He explained that he could do a factory reset to see if that would work. If that didn't work, well it didn't look good. Factory reset completed and no change. Option A-pay send my phone if for repairs. Option B-get a new phone. While otherwise my phone was in really good shape, I need to be able to make phone calls. It was already an older phone and some of the apps were not compatible. So instead of putting money into a short term fix, I decided to invest in a new phone. Normally I would want to get the most current option so it would hopefully last the longest. On the advise of Nolan, he recommended that I save some money and not get the latest phone but a model that was a little older and what a felt was a better phone. While he transferred my pictures and information to my new phone I picked out my new case. Before I knew it I had spent a ton of money and had a phone that works. We've come a long ways from the old rotary phones. Those of you who remember those phones, it wasn't really that long ago. Anyhow I appreciate the service and help from Nolan and we'll sure to be back once my wife needs an upgrade.

This is my absolute go to spot. Christian, Kyla, and Karli are my super heros. Anything I need they…read moresome how find a way to get it done. Knowledgeable and on top of their game. Only phone store I will go to. Love them