The office staff specifically Donna Duffy (office manager) and Selena (medical records clerk) are…read moreactively harming the reputation of this practice. They are rude and ignorant. They believe they can speak to patients anyway they want and the doctors will back them. My appointment was changed from in person to virtual despite my request due to their irrational and unprofessional behavior. I don't care if I get fired from the practice for bringing their disgusting behavior to light. Reviews dating back 5 years mentions Donna's nasty behavior towards patients. I'm demanding an apology and I won't stop until I get one from those two disgraceful individuals. I've written a formal complaint about them to the Physicians at the practice and I encourage anyone who has been subject to their nasty behavior to do the same. Hopefully, the Physicians will take corrective action before their online reputation is ruined.

Too quick to diagnose and prescribe medication really keep your options open find a doctor that sit…read moreand liaten to you sit and listen to you not one that just want you out of the office quick

I had my initial appointment with Nazish and she was kind, attentive, intentional, and…read moreprofessional. I really appreciated the ways she showed up and look forward to seeing her again.

I have referred several clients to their Long Beach and Los Angeles facilities. They all had an…read moreexcellent experience with Pacific Mind Health. From the first interaction, the staff was professional, compassionate, and genuinely attentive. The clinicians take the time to truly listen and create a treatment approach that feels personalized rather than rushed or generic. The environment is calm, welcoming, and well-organized, which makes a big difference when seeking mental health support. They felt respected, supported, and confident in the care they received throughout the process. A few were Veterans and needed help with Trauma and PTSD related issues. Their outcomes were fantastic. I highly recommend Pacific Mind Health to anyone looking for high-quality, ethical, and compassionate mental health care.

Good luck with her office if you have any kind of billing issue. You will be sent into a HUGE black…read morehole of phone call run arounds and zero promises regarding a commitment/date as to when the issue will be resolved much less who is responsible for follow up on their end. The ongoing comment you get is "the back office is reviewing it" and that's the end of the discussion. We are taking our healthcare business elsewhere as we've been thru this billing maze more than once with this group and enough is enough. There are many other options for quality care which includes the administrative side of things along with the actual healthcare.

Brilliant physician, kind and compassionate human. It's pretty much as good as it gets when it…read morecomes to doctors. Dr Arsi has been my doctor for 10 years now and I went through hell and back with insurance companies to make sure she is assigned as my primary physician.

Truly liked Dr Kitzinger. He was treating my son, when he was a miner, middle school age. My son…read morealso enjoyed his therapy with him

I really liked Dr. Litzinger. He saw my son when he was a teenager a few years back and was really…read moregood with him. He's top notch as far as psychiatrists go. I wanted to see him myself but he doesn't take my insurance unfortunately.

Dr. Stepanoff and his team have helped me so much over the last year. As this being my first…read moreexperience with mental help, I didn't know what to expect and what I received was some of the most caring professionals I've ever been with. For anyone experiencing mental health problems, I would recommend this group highly. IOP has been one of the best experiences I had and lead by some of the most caring, wonderful people. The people who work here do care for your well being and though it may be hard to communicate initially, they are there to care for you with what you're going through. Thank you all so much and the continued support you provide.

I am extremely disappointed with the staff at this office. For the past three weeks, I have been…read morecalling multiple times to get a refill on my medication, and no one has properly followed up or set up an appointment for me. Even after explaining the side effects I am experiencing due to the delay, I still have not received the support I need. When I spoke with Jeanette, she kept changing the reasons why my medication hadn't been refilled or why I hadn't received a call back from the doctor. At one point, she told me my insurance was not valid--without even having my file pulled up. I contacted my insurance company myself, and they confirmed there are no issues. Despite this, the office failed to set up my appointment the four different times I reached out. To make matters worse, when I asked to speak with a manager, Jeanette transferred me back to the main line instead of connecting me with anyone who could actually help. This level of negligence is unacceptable, especially in healthcare where people's lives and well-being are at stake. Since they do not want to help me , I will be taking the next step of reporting this office. Patients deserve staff who take their health seriously, follow through, and provide accurate information.

My girlfriend Audrey has been seeing Dr. Vera Bell since she was 17. She's now 22 and I started…read moregoing with her because she was saying Bell was talking bad about her and to figure out family situations. First of all, Bell is VERY misinformed about Autism and Bipolar. Bell is "confident" Audrey has bipolar and is dead set on putting my her on disability because she thinks she "can't" do it in life. Bell already had stacks of papers she wanted me to sign ready to turn in to put my girlfriend on "the system". Which, i never turned in for good reason! Second of all, I have ADHD and Aspergers, just like Audrey, which is why we get along so well, and I can tell you, Audrey is more than capable of reshaping the world! She's so beautiful, knowledgeable and kind. Lastly, some of the words that come out of Vera's mouth are vile! She's called my girlfriend fat, said she has low IQ, and said some really nasty things about her family with some wild accusations about her mom and grandmother specifically having never spent long, quality time with them. Vera has also bought Audrey over $5,000 worth of stuff over the years she's been seeing her, which is a bit strange and frankly, a bit creepy. Bell comes off as kind at first until you get into conversation, then stuff starts to shift. If you're looking for a therapist, or a psychiatrist, look elsewhere because you will really hurt yourself more here. God bless!

Great care. Friendly staff. Helpful. Very relatable and helpful in day to day obstacles that need…read morenavigating.

Came in today as a new patient/ referred by my husband lol. We used to have Kaiser :(…read more Wow I was so impressed here. The front office and back office staff is so nice and friendly. I felt very welcomed. Fantastic customer service. I would definitely be back and bring the rest of my family here. Dr. Malek is great. She goes over the top with patient care. She pays attention to all my concerns and complaints.So blessed to have found the doctor for me. Thank you

Dr Malek is fantastic, thoughtful, and takes patient care seriously. I appreciate the diligence and…read moreprofessional work of Amy and Melissa. Thank you ladies.

Amazing listens saved my life. He listens and shows great concerns and understanding. I moved out…read moreof state but I wanted to express my gratitude

Dr. Branko saved my life 10 years ago. Yes he's direct and to the point, but that's exactly what I…read moreneeded in my life at that time. Great doctor.