Tried to make an appointment and the lady was super rude and snobby and stated that they don't accept state insurance, put a sign somewhere to state this don't shame people for needing benefits from the state! read more

While at Wisconsin vIsion, Terri took the time to show me all the frames that would properly fit well on my face. She was very patient and supportive and I found the perfect frame. Needless to say, I walked away being a very satisfied customer. read more

I went to the Wisconsin Vision on Sunset Drive because the lens of my glasses fell out. I am a Vietnam Veteran and the glasses were issued by the VA recently. Kristine repaired the lens and also tightened up my old glasses and they are repaired and clean. NO CHARGE! Kristine was very cordial and professional. I also inquired about purchasing Sun glasses and she gave me an estimate for sunglasses and also offered a free eye exam and checked into our insurance coverage. I would strongly recommend Kristine and Wisconsin Vision for all eye care needs. John Michel, Waukesha read more

If you tween needs contacts do not go here. My daughter is new with contacts and needed lessons. Not the trainer fault because she probably had no training. This was her first training with anyone and I had contacts for over 30 years and can tell exactly what she needs to do. She even tried showing how to put a pair on and failed. So I talked mgr Katie and keeps on telling me the trainer knows how to do it. Got to a point where she went in to help and didn't want me in the same room. I'm fine with that and she came back and all she could say was that your daughter needs to keep her eyes open. Hmmm-with the poor instructions and that attitude, I asked that I want the instructions to be done at another store and she no. It had to be done here. So I'm going to do a chargeback since technically there was no service rendered. Like other reviews mentioned, there is one good experience person here only. read more

Went in for contacts for vacation in Mexico, where I am a bridesmaid, because I typically wear glasses. The appointment took over two hours, because of the poorly trained staff. It seemed there was one competent employee, I believe Marge was her name. The eye check itself was fine, but then wasted the rest of my visit watching a young girl get trained on their ancient computer system. The employees are rude and short to each other. She finally gets all my information in and I ask her about my insurance. She never applied it! So, the process started all over again. I left with 5 days worth of daily contacts and would need to return for the 2 week pair. I returned a few days later to pick up my contacts and was told to make an appointment for a recheck. I was leaving for vacation in two weeks and the best they could do for me was an 11am or 12 noon appointment on a Tuesday- 4 days before my vacation. They refused to work with me on a different time for a 15minute contact check. So, I take a sick day from work to make the appointment. I arrive and am told I won't be able to be seen, because I don't have the contacts in my eyes. I was given 3 weeks worth of contacts and I was not going to waste them on a 15minute appointment- not knowing if more could be ordered and in on time for my 2 week vacation. I told them it was not communicated to me that the contacts needed to be in. I was basically told I should have known better. At that I said it wasn't my fault and her reply was, it wasn't theirs. So, now I leave on vacation with no backup if my contacts don't work out. Very poor customer service which is just indicative of this generation. That's coming from an Xer. read more

First off, I actually visited the nearby Wisconsin Vision located on Silvernail Rd, but I believe the same eye doctor serves this location, just on different days of the week. I was rather disappointed in my experience. The eye doctor was very brusque. I felt like very few of my questions were answered. They ran a lot of tests, but when I asked about what the tests were and the results they basically just said "you're fine" and sent me on my way. I'm actually considering getting a second exam elsewhere right away even though my insurance won't cover back-to-back charges because I'm concerned for my vision! read more

After a recent appointment here I am satisfied with my experience. I had an eye exam and got a new set of glasses and the service was very good. I had help selecting a frame that worked for me the best. During my exam my questions were answered with adequate detail for my needs. Overall, I will continue to use this office for my future needs. read more

Just got done with my eye exam and I was very impressed. Doctor was fantastic. Answered all my questions. The sales staff was fantastic. They helped pick out my glasses that fit me best. Great experience. read more

Terrible customer service once they have your money they do not care. I ordered sunglasses and daily glasses. My sunglasses arrived in one week. But the right lens prescription was way off. But I waited until my daily glasses arrived so I could compare the two. The daily glasses were perfect but took two weeks to get them in. So I had the sunglasses sent back to the lab. I was told I would hear the results of the problem with the lens in a day or two. Well 7 days latter I call to see the status on them and they told me the sunglasses are still at the lab but I would have them by the end of the week (5 days) well Friday arrived and no sunglasses, so I call the store and they said they will call me right back after they call the lab. Well 3hrs latter and no phone call. So I go to the store to find out whats going on. I get the run around that they've gone through multiple lens trying to fix them. WTH these are not anything other than regular sunglasse lens. So now they say possibly not for another 3 or 4 days. This whole process should have been expedited faster because it was their labs fault. I should not be waiting more than two weeks for their mistake. I do not have vision insurance so to spend $500 out of my pocket and to have all these problems has brought me to never use this location or company again. read more

The woman that I dealt with (I believe her name was Marcia) was incompetent, didn't know the computer system, could not explain anything about pricing with insurance, got the billing totally wrong and kept me there for almost 2 hours. Evidently she is a relative of the owner because when I called about this I was told she had been there for 15 years. I have been to other Wis. Vision locations and their staff was much better, although the optometrist doesn't seem to like her job very much. My family has not gone back to any Wisconsin Vision location since then. read more

I wanted convenience. Instead, I picked out a pair of glasses that was big (which is the in thing), but the optician neglected to inform me that my very thick lenses would be like two bricks on my face. So, I returned those. Beware of their seemingly liberal return policy on the first pair--it isn't what it's cracked up to be. I then scanned the entire store for a simple pair of women's tortoiseshell semi-rectangular frames and couldn't find them. The incredibly snitty male optician wouldn't even give me his opinion about whether they looked good. I had to return several times for adjustments, as they were always crooked... and they wound up bending the frames beyond repair. I complained to corporate and was referred to their Bluemound location (across from Target and Trader Joe's). Betsy was excellent and wound up giving me a new set of frames because she admitted that they overadjusted the other pair to the point of making them impossible to fit my face. read more