Very outdated eye doctor. I asked weeks ago for them to send me a detailed receipt of my visit and…read morethe doctor said she was "too busy" to mail it. They are located right across the street from a post office! Two weeks later I am still waiting and they are not returning calls.

When she found out I wasn't ordering glasses there, I got less than a full exam. Even my…read moreprescription was only half filled out

Quick and attentive is what I've got to say about this place!…read more So I woke up with pain in my eyes one morning and thought I could tough it out. By mid afternoon I couldn't bear it anymore and decided to give this place a call. They were able to squeeze me in that day before the office closed. As soon as I walked through the doors, I was greeted by the front staff and given some paper work to fill out. Shortly after I was taken in by Dr. Feucht who was very knowledgable, kind and personable. At the end of it all he spent his time explaining to me what happened and gave me some meds which helped me feel better in no time. Very happy camper! Will be back again!

I'm extremely disappointed with my experience. I paid 445 dollars for my glasses. I always keep my…read moreglasses in my car, usually in the glove box, and I've never had this problem with any other pair. Less than a month after getting these, strange lines appeared on both lenses, almost like the glass was cracking. They replaced the lenses once, and I was told to pay thirty-five dollars, which I did. But just couple of days later, The exact same thing happened again to the new glasses they replaced, but only on one lens. Then I was told they couldn't replace them because I had already used my replacement. The staff also said I didn't have scratch protection which I asked for my receipt and definitely they charged me for it and claimed they had warned me not to leave my glasses in a hot car when I picked them up. That never happened. When I picked up my replacement glasses, they just adjusted them and handed them to me. Nobody discussed heat or gave care instructions. If someone had told me heat could permanently damage the lenses, I would have avoided it. Instead, I spent445 dollars on glasses that I wasn't even able to use, and no one was willing to help. What a Waste of money and time. The optician who assisted me was very rude, unhelpful, and dishonest. Unfortunately, I don't know her name, but she was a tall woman with blonde hair who I spoke with during my last visit when I went to have my lenses replaced. She told me that she had warned me about leaving the glasses in a hot car, but that never happened. I find it extremely disappointing to be told something that simply isn't true straight to my face and not admit that the product is bad or simply replace the lenses or do something that both parties can be satisfied like offering to replace with small charge or any normal business will do other than blaming and lying to me. This is very poor customer service. Currently, I don't think they actually care enough to do something about it and make things right.

Dr. Mackenzie Elliott is a great doctor. Their equipment is far more advanced I feel, than other…read moreeye doctors in the area. I like Dr. Elliott because she is honest and upfront, qualities you don't find a lot anymore. I had had LASIK in 2005 with a surgeon in mass, and I noticed things weren't as sharp anymore. I was worried, I knew the LASIK was not working anymore and I asked her professional opinion as to if I should get it fixed or not. She said that I had great sight seeing near and that if I opted for tweaking my eyes to see better far, it would affect my ability to see close up faster. I appreciated that. She also knew I was anxious - and they have tests where they quiz your eyes and I thought that maybe I had major eye issues because I would be asked "what number do you see in that box?". I didn't see any number ... so I'm thinking, oh wow my eyes can't see much at all. Dr. Elliott told me they utilize some trick questions for the younger kids, and that it was a trick question. I was relieved because I thought I was worse off than I really was! ;) The girls that work with you to get glasses for driving were amazing too. Very sweet and helpful. They took their time to see what looked best on you. You were never rushed. 5 stars in my book.

was sad my insurance was drop by new managment. they made me feel rushed with my appointment. I…read morespent lot of money on the old glasses 2 years ago and got real nice glasses and felt they had no patients and felt not wanted, I notice they did not lower price inventory that I got there 4 years ago. never going there again unless they make feel like a customer

They are very helpful and professional. You never feel rushed. They make good suggestions for your…read moreeyewear needs and any seeing issues you may have. I have been going there for decades! Highly recomend them.

I have been a patient for several years. This past weekend I developed a foreign body irritation in…read moremy right eye that was very sensitive to light and painful. With a history of dry eye, I called the office on Monday and spoke to Silvia. She understood my issue and scheduled me to come in later in the day. Unfortunately due to other commitments, I had to delay till next day and Silvia was very accommodating. I saw Dr. Jeff after a very short wait and he immediately saw that I had a corneal ulcer forming. He prescribed medication and sent me on my way. After less than 24 hours, I am feeling significant relief. Thank you very much

Nice people. I had whole Familybgoing there . Trust doctor…read morewho eexamed Me. Very attentive and helpfull person to pick frames and lenzes. Recommend it

I have been going to Medfield Eye Associates for two years. The front desk staff must have changed…read moresince previous reviews, because I have consistently had nothing but helpful, cheerful exchanges with them. The doctors are amazing, as is Paula, the glasses tech who always finds the perfect pair (or five!) of glasses and sunglasses. She also repaired two older pairs of glasses for me at no charge today. I am so glad I found Medfield Eye Associates. They are convenient, well run, organized and keep appointments on time. I highly recommend them.

Still refuses to refund my $160 for contacts I can't see out of and they said they were fine. Any…read moreplace is better than here.

This is my first time using Auburn Eye Center. The exam was comfortable and not rushed. The…read morecustomer service was exemplary! I decided after wearing my glasses for a couple days I wanted them fitted a bit. They took me right in and 5 minutes later I was out the door. A few day later I regretted not getting transitional lenses. Again, they fit me right in and in no time I had my new lenses. I cannot say enough positive things about Auburn Eye Center.

So messed up! They had my prescription incorrect two times! I still don't know if it is correct!…read moreThey take forever to resolve anything and try to sell you products you don't need. my family and I have been going here for 20 years, but it has changed over the past couple of years. Sadly, I will be switching providers. I encourage you not to go here.

I have been to the office twice in the last 2 weeks and was very disappointed to see 2 of the staff…read morenot wearing their masks right each time! 1st time was, the girl with short red hair who did my tests was talking on the phone with her mask down when I was leaving after my exam. 2nd time When I walked in the male staff had his mask under his chin. I know many people don't take this pandemic seriously, but I would expect a Medical office to do better and follow the safety rules! Taking patients temperature and asking questions isn't enough.