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    WiseGuy Consulting and Speciality Training

    5.0 (2 reviews)

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    7 years ago

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    Best Buy - Crystal Lake

    Best Buy - Crystal Lake

    2.3
    (86 reviews)
    $$

    I needed a new computer and stopped into the crystal lake store store to see what they had to offer…read moreand was greeted immediately which made me feel welcome. Nikki, who is a manager greeted me and put me in contact with Elijah from the Geek Squad to help me with my computer requirements. Nikki kept checking back to make sure I was being taken care of throughout the transaction.Both of these representatives were amazing and I bought a great computer, and Roku streaming boxes. I've always been skeptical for signing up for memberships but Nikki convinced me that the Best Buy Membership was an exceptional value and it is. I was able to get my data transferred and set up on my new computer free as a result of my membership. My experience at this Best buy, because of Nikki and Elijah was over the top and I love my new technology and Best Buy membership as a result of their service and knowledge.

    So usually I have no issues with Best Buy but today I was a little miffed…read more I went in to look at TVs and a gentleman asked if he could help. I asked about cost of delivery and set up and told him I was just looking at this point but thank you and so no issues there. I passed thru the phone accessories thinking I should get an xtra charger for my phone. Alas I see an unknown brand thing like an Apple Pencil. It was marked 9.99 on the tag and on the scan by it. I take it to the register and it gets rung up at $42 with tax. I go to enquire after talking to the lady about before checking it out, it to whom I said, wow $10 instead of 100 ish for Apple? She said yes Apple is overpriced. So I thought wow $10, I must get one. So I, after finding out it didn't ring up at that price talked to the manager. He said oh they're in the wrong place that is for a different type. There were like 4 to six on the hanger with the wrong price so I said well do I get it for that price or free even since I'm bringing this error to your attention and spending the time to point out your three packs of the same are marked wrong as well. No sorry but thanks for letting know. Well ok I'm not usually a mooch looking for free stuff, so next time I won't waste my time trying to be helpful and they can continue to have things marked wrong. A lot of things. It's not like someone could read the tiny numbers to switch them up and they were the only kind there. Maybe I'm just having a bad day, but oops sorry sorta got me not happy with Best Buy today.

    Other World Computing

    Other World Computing

    2.6
    (388 reviews)
    $$

    This is an online computer products store…read more Looking to increase the speed of my older model MacBook Pro, a friend suggested I get some memory cards here. The friend sent me a screenshot of the exact card I'd need so that all I needed was do a quick word search of the product name, click on the product listing, select the desired memory card size and quantity details, open an online account, set up my credit card details, choose a shipping method cost, then approve the purchase. The cheapest shipping was $4.01 for the $36 item, and they also charged tax. That was it! I received the boxed up item within good time. The box was free of any damage and still looked like it was a fresh, new box. This is a good vendor for memory cards. The options availability and pricing even with the shipping make shopping online here indeed a good deal. If you are on the lookout for adjusting the memory on your computer equipment, this is a very good online store to purchase from. I'd do it again in a heartbeat. Thank you for making it easy to upgrade my old laptop, Other World Computing! :D

    Poor customer service outsourced from around the world. Waited over a week for a product that was…read moreopen box. Called myself after no communication, the new item was now almost the same price as it was on sale they refused to send It to fulfill the order. They emailed to say they could not help with the case it had to be cancelled. I agreed to cancel. Instead of cancelling they declined my credit card. So that got marked as fraudulent. Very strange and potentially illegal activities for this company. Will go elsewhere for my products!

    WiseGuy Consulting and Speciality Training - itservices - Updated August 2026

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