Red Oak, Texas 07-31-21 @ 10:45am…read more Plenty of employees. Both times we needed assistance, I had to go locate someone. No big deal we choose this place over Home Depot and Lowe's. The MAIN reason we've shopped here, is the superior customer service. Today was an off day. Shopping local. #EllisCounty #SouthSide

Excellent place to go, especially when you're in a hurry. Employees are courteous and normally very…read morehelpful.

It's true. Ace IS the place!! I have always had a good experience, when visiting this store…read more Took an old table lamp, in this morning. Mikel immediately found the problem, and installed a new socket. Problem is solved, lamp works like a new one! 5 Stars does not do justice.

I've enjoyed shopping at this Ace Hardware of Mt. Creek Pkwy for years now because of it's size…read morecompared to the big box stores, and the employees in the back have typically been knowledgeable and helpful for whatever I'm looking for. The cashier they've had for at least a few years now though, is awful. Earlier this week, I purchased a wall switch that I already knew may not fix my problem, so I asked her point blank before I checked out how long I had to return it and she told me 30 days. 3 days later, I'm back to return it because it did not fix my problem, and she called the manager up to ask him if she could refund my money for it. He looks things over and says yes, and I mentioned after that that I had asked her specifically 3 days prior about the return and she had told me "Yes, 30 days." Then she said that their 30-day return policy was only for unopened items, and that she had told me that 3 days ago when I asked. I chuckled and said "No, you absolutely did not" and she argued with me about it. I told her she was lying, and she asked me not to come back there again. I responded that she shouldn't be lying to customers about the return policy, and she got mad and said she could replay the video recording of her telling me differently, to which I replied "Good, I'll wait." She then refunded my money as directed by the manager, and I left and may never be back.

The worst customer service here at this store. Can't find anyone to help and the manager have no…read moreclue how to do there job

As a Journeyman Plumber in the State of Texas. I came into Home Depot looking for help in putting…read moretogether an ice maker water line connecting to the existing cold water side. Your associate Mr. James went above and beyond the call of duty. He not only located the parts and explained in such detail very quickly on how this could be put together. This communication and action made my experience at Home Depot the most pleasant in my seven years as a plumber. Thank you Mr. James I hope somehow this gets to you. More power more doing Home Depot

On may 13 I ordered a set champagne bronze figures for my bathroom. On May 14 I was told it was…read moredelivered. I arrived home to see like 7 black plastic pack pipes on my porch. No order number no package or bag just a bunch of pipes I never ordered. So I called the customer service line. I was told that it was taken care of and someone would pick up the garbage they left for me. This did not happen. So I called back 4 more times same results. Lowes Customer service kept hanging up on me. What each agent wanted was for ME to take the wrong item they sent me back. I said to each agent I ordered it online for a reason and because of that I need these pipes picked up. As soon as I said that each one put me on indefinite hold. I had had issues with the store but now you can't even order online from this company. Its absolutely horrible an there are no oversight to make sure things are actually working. Looking at the pics how could a human with eye sight confuse the two. I think I was just scammed by lowes.

Customer service, returns, manager not available for 1 1/2 hours. I was trying to return an air…read moreconditioner. was too small for the window. 48 hour return policy says I can't. The box has never been open and it is currently in stock item.

This is my new go-to home improvement store. They were pretty busy but Denise helped me with an…read moreitem that was way up in the rafters. At least 3 other workers walked by and offered help when I was just browsing. THANK YOU! I'll be back!

I visited this Home Depot with a list of materials from my contractor and was able to find…read moreeverything except the 2x4 lumber, which required assistance. I went to the lumber department's customer service desk, where several employees, including the department manager, were standing or sitting behind the counter. After waiting 15-20 minutes following a request for assistance, no one came. I asked for the store manager, who was sitting nearby, but instead of approaching me, he remained seated and asked an employee what I needed. After waiting a little longer with no response, I left the store. This level of customer service was unprofessional and disappointing. I've experienced similar issues at this location before, with employees pointing customers in the right direction instead of providing hands-on assistance. This store would greatly benefit from improved customer service training and stronger management involvement.

Everything, everyone, and service is phenomenal!!!! Cashiers, stockers, and sales staff are very…read morehelpful and knowledgeable and offer helpful guidance to start your project and make sure you do not forget key materials!

First time to visit this store....A big THANK YOU to Simi who helped with my bags of garden soil…read morewith a smile and enthusiasm. Great customer service!!!!

For years I've been coming here to purchase the items I need, but unfortunately nothing has…read morechanged. The store still feels stale, with more employees walking around looking busy and confused than actually helping customers. By the time you finally flag someone down, they usually have no idea what you're asking about or where the product is located. With Lowe's now right down the street, you would think they'd step up their game--greet customers, be knowledgeable, and actually assist people who walk in needing help. Instead, there's little to no greeting, limited selection, and poor customer service. At this rate, I feel like this place will soon be a thing of the past if they don't pick up the pace and improve. Thanks for not greeting, not helping, and offering a small selection--I'm officially a Lowe's customer now.

Had to stop in unexpectedly to have keys cut. Staff was attentive and SO friendly, they went above…read moreand beyond to make sure I was taken care of. Will definitely return in future

Best quality lumber of any chain store. They load the lumber for you, and the staff is always there…read moreto help when you need it. Just remember, I'm most cases, cheap isn't good, and good isn't cheap. This is my go to store for all my contract needs. Especially for quality lumber selections.

Nice store. They need to put a disclaimer on their website saying they will not deliver Stihl…read moreproducts. Purchased a tree trimmer on Sunday evening, set up delivery online, stayed home from work the next day to sign for delivery. Next morning about 10:30 am, I get a call saying they can't deliver Stihl products. Missed a day of work because their website doesn't have much needed information. Do better people !

What you see is what you get... So if you are looking for low prizes this is the place!…read more However this is not your neighborhood Home Depot or Lowe's.... They normally have weekly sales and you can go online to shop for savings as well.... I have been able to pick up few items for my Hubby at a great price. You can tell that most of the customers are contractor's or individuals that work for themselves. This location is not the Brightest or is as clean as I would prefer. However I normally run in & out because I know what I'm looking for. If saving money is your main focus point, then this is the spot. However if you are looking for a more modern clean hardware & home improvement location, then you might want to seek your neighborhood Home Depot!

The worst cashier ever, they are slow looks like they don't have any idea what they are doing ..read more

This Home Depot location is the closest to my house in Dallas…read more They almost always have the items I need in-stock. Their cadre know my name, my projects & provide top-notch customer service 99.9% of the time. They are friendly-dog friendly. The lines to check out and/or return are never too-ttoooooo long.

I ordered a patio door and external door on 7/17. The patio door had to be customized. It was…read moredelivered 8/10, however, the delivery men had to leave it outside because of its size. The installers were scheduled to be here today the 11th. I have not heard one thing from them. No text, email or phone call. Basically, I'm locked at home because I can't leave the door outside for someone to perhaps take or damage. Home Depot was fine being nice and considerate until I paid in advance. Now I can' get the service my project earned. And this was an expensive order. I'm disgusted and never will pay in advance for service promised. I'll pay for service rendered.