For over a decade, we've chosen the Quality Inn and Suites in Mattoon for our stays, only skipping…read moreit when the hotel changed to offering a continual breakfast. Positives * Friendly and Helpful Staff: Every visit, the staff has been exceptional, always welcoming and willing to assist. * Outstanding Free Breakfast: The breakfast is the best you'll find in town, with sausage patties, eggs, a solid variety of cereals and fruit, both apple and orange juice, and delicious waffles, all included in your stay. * Very Clean: The hotel consistently maintains a high standard of cleanliness throughout the property. * Comfortable Beds: The beds are cozy and provide a good night's sleep every time. Negatives * Rooms Need Updating: Unfortunately, the rooms haven't been renovated in quite some time. There aren't enough electrical outlets or USB ports to meet the needs of two guests with devices like watches, phones, and laptops--and my medical equipment needed a plug as well. * Low Toilet Height: Standard room toilets are only 16" high, which can be tough for people with mobility challenges. While I was switched to a handicap-accessible room, the toilet was still 16" high (though it did have grab bars). According to ADA Standards, toilets should be 17"-19" high, with 19" being ideal. Unfortunately, despite many years of good experience, these issues mean we'll probably look elsewhere for accommodations on our next visit.

The night manager was very rude and unprofessional. we got there late at night and we just wanted…read moreto get some rest but no, we had to spend $300!! on a suite for one night and if you turned off the AC and barely turned on the heat and it smelt horrible the alarm clock did not work. I Will NOT be staying there again.

SHITTY! VERY overpriced for what you would get! I didn't end up staying there! The girl running…read morethe front desk, she was a young girl, dark headed, at first I thought she looked so sweet, but she had no knowledge what so ever and was kind of rude and was kind of hurrying us along! So much that I was like "ya know what ... just forget it! I've changed my mind & i don't want to stay here tonight!". So me and my friend, we left and got a room over at the Quality Inn! They were at least very polite to me and didn't rush me at all! and their prices were awesome as heck!! I'll stay there next time too! SKIP this overpriced HOLIDAY INN bullcrap rudeness! She also had her meth-head boyfriend in there (i later found out that his name was Justin i believe and i guess her little child also). but it looked to me like he was dealing drugs out of that place! Cuz he sure had a lot of 'company' in & out of there!

Conveniently located just off the 70 highway. Nice greeting from man at front desk. Clean room…read more Free breakfast in the morning from 6am to 9am.

I feel like the best compliment I can give is that the rooms really are as nice as they look…read moreonline. Beds were incredibly comfortable and we loved the sheets! There is a little coffee nook on the 2nd floor with a Keurig and coffee pods. They are VERY clear on the website that you must be able to navigate a flight of stairs for 300 numbered rooms. However, the best way to navigate to the 200 rooms is also up a very steep staircase. It's a historic building so I get it, and they have tried to provide some accessibility with a lift on the outside of the building, but if accessibility is a key concern you may want to stay elsewhere.

Rooms are nice sized, with a nostalgic feel, comfortable bed, and very clean. However had some…read moredisappointing issues. This is not a Bed and Breakfast, no breakfast voucher either - so forget anything you read otherwise - I complained about the sign that was even in the window as you walked in stating Bed and Breakfast, which they did remove the next day. Speaking of walking in - I had to push the automatic door to the lobby open (they did fix that the next day) only to find a kiosk virtual front desk (from a different town/state who knows where, that had to call about everything that required attention). After we had drove a few hours, we did get a text to warn us that the elevator was broken (so check on that before you go, because it was still broke when we left). I had booked a room specific to 2nd floor, as my wife has some trouble with stairs after hip surgery (none on first floor, and 3rd floor only has stair access). After the steep climb with luggage (We heard some poor soul struggling to get luggage up the stairs and thought he was going to have a heart attack, but he made it before I was able to get out to help). We got settled in, but before the day was over... the TV quit working. Mr. kiosk suggested the typical things (reboot etc...) that I had already tried and had to show him a picture of the screen that showed it had no connection. He said they would have someone fix the next day after treating me like I did not know anything (I worked in IT over 40 years, I can tell when a Roku cannot connect to a network). Next day, after being out all day, came in to relax - no TV still, Mr. Kiosk said we could move to another room... OK we pack up and move to a new room, and it is super cold, go to Mr. Kiosk again because we could not find a thermostat, his solution ... we move to another room that has a thermostat we can adjust on the third floor - no - we are tired we don't want to lug up another flight of stairs, we will just get out another blanket. We did get a call at that point, and I was told the thermostat is currently in another room for the whole floor, but I can go and adjust (got there and it was set to 66), so we finally was able to settle in and watch TV for the night. (They are planning on making changes to have individual controlled, but something you might want to consider). The last day was better, but not sure we will be back even though we did like the room itself. Definitely, buyer beware - ask before booking.

This hotel was very clean. They do not allow people to stay with pets. It's a very quiet hotel…read more When booking it says queen beds but they appeared to be doubles and not queen so make sure you plan ahead. Upon check in the lady at the front desk was super nice and got us checked in quickly. The breakfast was ok. Not too fancy.

Awesome hotel! Excellent employees, super clean environment . So pleased with this stay. We had 4…read morerooms total and all were great ! Very pleased.

This was a different experience than last visit in October 2022. Our visit over Labor this year…read morefound the commode so loose is was about to come off the floor. I reported our first day and nothing was done. Also I noticed when the sun finally came through the window the tv stand hadn't been dusted in forever, and cobwebs were going from the carpet up to the tv stand. Was sure hoping the sheets were recently changed. Not sure if we'll stay there on our next visit.

I was i town for a memorial service & this was recommended by a local family friend. I stayed 4…read moredays & was quite pleased with the staff who were hospitable & friendly. Room was spacious, very clean & well maintained. If I ever happen to visit family friends in Shelbyville again I will most definitely stay again. I would like seeing a microwave in the room though.

First, this is in no way a "suite" it is way more an old time "motel" that you drive right up to,…read morewhich I love. It's great having the cooler close by. The room is a little smaller than most, but very clean and comfortable. The beds and pillows were awesome. I did have to unplug the refrigerator because it was so loud, but like I said the cooler was right out the door. The attached restaurant was very nice and despite some of the reviews I read quite reasonable. The catfish was great. The free morning breakfast was also very nice. Coffee was especially good. All this for under $100.

Everything. It's was so filthy-see pics of the dirty bed I slept in because I got in late and…read moredidn't notice. The management said I would be refunded as I was so disgusted I packed everything to leave when I woke up. The charged me for my full stay and refused to respond to Expedia or myself. I was told once in person and once over the phone I would be allowed to cancel my stay AND receive a refund for the night I was there but then was charged the entire 4 day stay.

For a mid-tier hotel they knocked it out of the park for me. Even though the hotel is relatively…read morenew, it was clean, spacious and nicely decorated. The front desk was friendly and made themselves available. There's a pool at the hotel, fitness center, small area where you can purchase snacks. They also have a full bar and restaurant within the hotel. I would definitely stay there again if ever in the area.

This is a review of Stix Grille, not the hotel itself…read more This was a miss for us. We placed our order, the veggie flatbread for an appetizer, the Wagyu Burger and onion rings, and the $32 Ribeye (medium rare) also with onion rings. Also, I asked for a Triptych beer to be brought out with my burger. Shortly after ordering, we were told they didn't have the ingredients to make the flatbread, so we cancelled the appetizer. When the steak came out, it was far beyond medium rare, with some charring on one end. The burger was passible, but nowhere near the quality I would have expected for something marketed as wagyu. Also, it was not served with chipotle mayo. I had to ask for regular mayo. And my beer never came out until I was done with the burger. Our waiter did an excellent job communicating with us, but the meal was a mess. The steak wasn't worth $32 and was far too thin for them to promise "grilled to your preferred temperature." I let the waiter know we weren't pleased with the steak. No attempt to compensate us was made. This might be a decent place for a quick lunch with a small group, but we don't plan on coming back for dinner.

Pleasant and helpful staff. Very nice heated pool. Comfortable rooms. Nice breakfast. Good value…read moreall around!

Its a decent Motel/Hotel. The rooms are LARGE and if you want something with a "Cabin" feel - this…read moreis the place. the rooms are paneled with pine. The price is too HIGH for what you get however. The Beds in my room were broken down on one side where people sit to use the phone etc. The room was reasonably clean, but poorly fitted out. One odd chair in the corner. No desk or surface to write or work on. NO coffee maker - but they did have a microwave and little fridge. The Breakfast was ....odd. No one was around, the breakfast set up was strange: empty and sparse. Dont show up hungry. Additionally there was no coffee. I should add I went to breakfast at 7 am - dead center of the breakfast hour. There are plenty of services around the hotel that travelers need - gas, food etc... This is the best choice in the area - but the off-season price (mid September) was $100. I could have stayed at a Hampton for that rate. I will say this its far better to stay here than in Terra Huate

Absolutely excellent. Hotel was sparklingly clean, service was beyond kind. My elderly father and I…read morewere visiting the area. He's on a walker, so we needed an accessible room with two beds. This was one of the only hotels left in the area (including in Effingham) that met our requirements and didn't break the bank. Hot breakfast was good. Eggs, meat, potatoes, waffles, etc. 24-hour coffee. Computer/printer available. Laundry facilities. Workout room. I didn't use the pool and hot tub, but we saw many guests enjoying it throughout our 2-night stay. Susie was particularly helpful and accommodating. Each time I went to the desk, she asked how my dad was doing. Very thoughtful! Would definitely recommend and would stay here again if/when I'm in the

Why 5 stars? (1) Everything you'd expect and hope for was there. All good. (2) I lost a mouth…read moreretainer either on the way or at the hotel. During my stay I searched up and down, and asked the staff to keep an eye out. A couple hours after I had checked out, and asked to be called if it was found, I went back and luckily got the manager David who knew of my dilemma. So he took me to the room for a 3rd or 4th pass. Then we went to my rental car where he engaged just as committedly. He politely asked if I was ok w/ his help, and then used his cell phone lite to look where I had already looked, felt, and told him the retainer was not. But he could see it under the seat and stuck into a gap in the floor paneling. Pretty incredible. Very incredible. Forever grateful. Above and beyond the call.

We staying at the HI express (my wife has instilled in me a need to shorten words!) when we came in…read morefor a weekend with the family. Upon entering we were greeted by a very friendly lady who was very knowledgable about the area and the hotel. They also had cookies throughout the day = excellent! The rooms were above average in size w/ a couple queen beds, windows that open (a plus as it's rare anymore) and nice flat screen 32 inch TVs. Standard accompaniments in the room w/ free internet - a must anymore. The workout room was a little lacking, but got the job done. An upright and a recumbent bike were present as well as a treadmill. Enough to keep you busy for a bit. The pool area was very nice and located away from the hotel actions which made it nice that people fresh out of the water weren't tracking pool water all over the hotel. The food in the morning was excellent. The sitting area is ample and the food plentiful. They offered hot options including meat, eggs, and cinnamon rolls as well as plenty of fruit, cereal, yogurt and, the show stopper, do it yourself pancakes with what seemed to be a larger, modified easy bake oven! Overall, this was a great place to spend a couple nights. A step up from many of the other hotels in the area and well worth the price of admission with the internet and breakfast. Coffee served all day made it easy to stay alert at all hours and the staff were all exceptionally friendly. This is where we'll be staying when we come to visit in the future.

Somehow they deleted my review on Google rather than respond to it as they do they rest of…read more reviews. Extremely racist staff. Treated me and my partner as an inconvenience and seemed annoyed we were trying to make reservation. BOTH employees the very heavy set woman and the man with an eyebrow slit walked away from the computer talking to each other while we were trying to make a reservation. Kept sighing when we spoke Spanish. Definitely misjudged! Won't let this go and will be escalating to corporate. Repugnant behavior.