I will start with the exceptional workmanship/craftsmanship from the installation crews. We had a…read moresun room put on the back of the house. We got quotes from a few places and all quotes were comparable in price. We decided to go with Windows Plus I suppose because we liked Todd, the sales person, also we were impressed with the quality of the windows and that the room was going to be framed instead of a patio enclosure. And we could not be more pleased with the outcome. I know another reviewer stated that it was all done right the first time, that is how we felt about the room edition. My husband is very particular and ALWAYS has a punch list. But not this time. Literally all windows, framing, caulking, installation was perfect (with the exception of a small defect in one of the screens). We have talked to our salesperson, Todd regarding this matter and he will come to take pictures of the room and said they will take care of that, which I don't doubt they will. They had to put a roof onto the back of our house. That was the first part of the project and that happened in early November of 2020. The roofing crew, leg by Daniel put the roof on/ framed the room and poured concrete footers for the windows in 4 days. They were meticulous, cleaned up each day, were polite, answered all our questions and accommodated our needs as they worked. They had to attach the new roof to an existing patio roof as well as the back of the house. Within a couple of weeks the old section of the roof began to leak, we believe due to them walking/working in that area to add the new roof. We called to discuss this with Todd and within a few days the roofers were back and repaired the leak in the old roof. So even though it was a mishap they made it right, right away. At this point they were able to measure for the custom made windows/doors. Once the windows came in they started installation on January 26, 2021. This crew, Brandon, Josh and Matt were as meticulous as the roofer/framers. Again, they could not have been more polite, knowledgeable and professional. They 3 of them worked 3 (10+ hour days) to complete the work. As mentioned above there was no punch list. Everything was done to perfection the first time around. Reason for 4 star and not 5 star review deals with company communication. Although all was done to our sanctification I had to call them to inquire about when the crews were coming. We had made arrangements with the Todd regarding the electrical package and had to get that worked out once electricians got here due to them having different information. The contract stated work would be completed in 12-16 weeks, which would have been by Dec. 19 and the work was actually finished on January 28, 2021. If the company would have called me to let me know they were behind, windows had not arrived, weather delayed work, Covid delayed work I would not have been as concerned but I had to keep calling to find out what was going on and to check on time frames. I do understand things happen but again if timelines had been communicated to me I would have been disappointed but would have understood and would have given a 5 star review. I would recommend the workmanship and the quality of the windows.

Buyer beware! I made an appointment to get an estimate for replacing 14 windows and a palladium…read morewindow. Sales rep was on time but I indicated I had a time crunch....3 hours later we got to the estimate..... an estimate for $54k. But if I agreed to purchase right then and there it would be $45k. And there were strings attached.....give 5 star reviews on multiple sights. When I said that was too expensive he made multiple other offers, finally saying $100 less than a comparable offer. Yeah, right. I was not going to decide that day. The next day an email, 3 phone calls indicating they had other deals available. I blocked them. Their pricing strategy is beyond irksome!

Bought 12 windows and 4 doors in September 2025. HORRIBLE experience from start to finish with one…read morelie and disaster after the next. The salesman Scott Moore promised installation in October/November which never happened. Then Andre promised December. That didn't happen either. Allie promised January installation. They came and worked two days and finished half and promised to come back Monday. They never showed up and never called. Finally they came back a MONTH later and finished in February 2025, FIVE MONTHS after we purchased. Chris, the installer, told me I would get an invoice but instead, Aaron had me sued ten days later. Aaron is a piece of work. Aaron yelled at me and when I asked to speak to his Supervisor, he said he didn't have one, yelled some more and hung up on me. No one ever answers the phone in the office. You have to leave message after message to get anyone to respond to you. We contacted our lawyer to answer their lawsuit. Basically they did such a LOUSY job that Aaron wanted to give us $250 to sign a non-disclosure agreement to forbid us to give reviews. WHAT? No way. The installers left debris everywhere and one window sill needed to be replaced and was not. Hopefully they come and fix that but this has been the WORST experience ever with a vendor. RUN AWAY from them please.

I'm writing this in Fall when opening a window would be great. Our Renewal by Andersen windows WILL…read moreNOT OPEN! They never have. My husband says don't fuss but we paid a lot of money for these HORRIBLE windows!

We visited with Laura Shaw and Don Elder from America's Windows to review our options for…read morereplacement windows. The sales team was personable and professional. No hard selling was needed. They explained the features of their windows, compared them to other types of windows to help us make our decision about investing in replacement windows. Their product stood head and shoulders above the other products. Based on the information presented we decided to invest in their windows. Congratulations to America's Windows for having a great sales team to visit with potential customers. We look forward to a smooth installation of the windows in 4-5 weeks. Finally, the warranty is next to none. If you are retired military they give a military discount. We highly recommend this company.

I am a repeat customer of Americas Window.....I had triple pane windows and Provia Doors installed…read moreand both products are excellent quality. Also, the installation was superb! Most recently, Americas Window installed e-shield radiant heat deflector in my attic area. The upstairs in my home has always been 10 degrees or more warmer than the main level during the hot summer months in Louisville. I have to say that I was skeptical that the e-shield would have any significant effect but I wanted to try to correct the differential heat problem in my home. The e-shield has done an excellent job.....the temperature difference between upstairs and main level has consistently been +2 degrees during continuous 90+ degree days in Louisville!.....The differential temp is barely detectable! Americas Window has been excellent to work with and their warranties and customer service are second to none!