My son has been receiving services through Wolfpack for the past four years. During that time, he worked with four different therapists. With the exception of one, each therapist left Wolfpack within about a year due to various personal reasons. My son's last therapist was competent and cordial, but unfortunately, they just didn't click despite trying multiple techniques and approaches.
In December 2024, his therapist essentially became unresponsive after we rescheduled, despite being aware of my son's ongoing struggles and crisis situations. At that point, I felt it was time to transition to a different therapist, as we had given this arrangement enough time to work (almost 10 months),
I reached out to the office to request a therapist switch and left a message for Carissa. After several days of no response, I followed up multiple times--only to wait a full week without hearing back. When I finally connected with her, I was informed that there were no other counselors available for children, and that I could add my son to a "new client" waitlist that is currently estimated to be around six months out. This was despite her knowing our urgent situation and the length of time we've already been with Wolfpack.
Instead of showing compassion or exploring alternative solutions, her response was repetitive--constantly suggesting, "Maybe try a different counseling office." When I asked why it had taken a full week to return my call, she explained that she wanted to speak with our current counselor first. However, it seemed as though she may have had difficulty reaching him as well, given the delay.
I expressed how dismissive and disrespected I felt, especially given our circumstances, and how much time was wasted by keeping us in limbo--time we could have spent seeking other care or resources. Rather than taking any accountability or demonstrating basic compassion....she hung up on me.
I'm unsure of her role or authority, as she referred to herself as the "owner of Wolfpack," but this was not clarified.
Based on this experience, I cannot recommend Wolfpack, especially if you find yourself in a crisis or in need of timely support, and definitely if it is your child who needs the support. read more