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    Wolf Pack Plumbing

    3.0 (2 reviews)
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    6 months ago

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    Joe S.

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    Water Heater Doctor - Rinnai RXP199in tankless water heater installed in interrior of home with roof termination kit

    Water Heater Doctor

    (48 reviews)

    Montavilla, Northeast Portland

    I needed to replace an old water heater. Water Heater Doctor replies were prompt. They removed the…read moreold water heater, installed the new old. Used an apprentice as well as the regular technician. All went well and because they can do other plumbing tasks besides water heater maintenance, they looked at my other needs and will get back to me with suggestions. The best!

    My gas tank water heater was 20 years old and I decided to replace it pre-emptively. I requested a…read morequote from 3 companies, one of which was the Water Heater Doctor. Their quote came in the lowest and Brandon was extremely helpful on the phone, so I ended up choosing them. - The quote process was great: I submitted their online form, they gave me a call asking for more details, I sent them a few pictures, and they gave me another call with solutions and a quote. The quote also happened to be the cheapest of the 3 companies I got bids from. - The installation went very smoothly. I understand that direct vent water heaters are a little tricky to install, but Brandon installed perfectly. He arrived on time, got rid of our old water heater, and added a new water heater with several fixes: the overflow pipe now runs to the sink, he used a "flex vent" kit so the water heater can sit on the ground, and he put the water heater in a tray to reduce issues from slow leaks since I don't have a basement drain. - After the install, Brandon taught me how to change the temp / turn the water heater off / how to flush it / how to change the anode rod. Very pleased with the work and my new water heater is working flawlessly. The only downside was that there was no permit. I'm no expert on permits. Portland's website says that water heater changes require a permit. Brandon said it's a "gray area" for residential. I am not planning on selling the house and things looked good to me, so I don't mind too much.

    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    (5 reviews)

    Had a te h come out to do a clog toilet and it didn't work they came out again and the third day I…read morecalled again and they wanted to charge me again and I told the tech it should be under your 7 days guarantee and she said no and she was arguing with my father that is elderly and has Parkinson's in my home so I called her supervisor and yup he said the same thing and then said it's a plumbing issue and not a drain issue so I'm like why didn't she say that when she came out to do the job

    They do not honor their work warranty. They came out to my house which had a clogged sewer drain…read more I told them clearly where I suspect the clog was. The decided to clear out a different part of the line such that water was barely flowing. Upon having to come out the second time (6 days later) when the house was backed up again, they found where the real issue was - exactly where I said it would be. They didn't have the right camera equipment to diagnose the issue and took the easiest approach to maximize their hourly rate. Their initial receipt said "30 day warranty" on the work. However, they charged full price to come out the second time. $550 for the first time, $750 for the second visit when he *actually* fixed the problem by popping the toilet. They should have either done the job correctly the first time, or honored their work warranty (which included diagnosing where an issue is) and reduced how much the second charge was. Just expect that they will do poor work the first time they come out to get your system in minimum working order just so they can bang you again shortly after. I would hire a different plumber that knows how to do the job correctly.

    Wolf Pack Plumbing - plumbing - Updated May 2026

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