Not sure what the owners are doing, but they're definitely doing it wrong. They can't seem to keep the good ones. Autumn and Kayla were amazing, and somehow the owners couldn't keep them. Each time I've gone in since they've left it's gotten worse and worse. The last two times I went in they didn't even offer me a drink, which is part of the package, and some of the reason behind the high price tag, or so I thought.
I have three sons, they're younger, and between them and I we were spending good money in there, but now we probably won't ever go back. The last couple of times I brought my boys in with me so we can all get a nice summer cut and clean a girl called me to ask the ages of my sons. They hadn't ever done that prior, and the unnecessary attitude she gave me made it sound like they didn't want to deal with kids. My son had talked about getting some fresh summer lines buzzed into his temple for weeks because his baseball friends were all doing it. I promised him he could get them the next time we got cut, so that's all he talked about for the whole day before we got there.
We get in there and no drinks offered, no warm welcome, no hospitality at all, just a couple of girls that looked miserable to be cutting young boys' hair. My wife and I could feel the negative energy immediately when we walked in. My kids were very well-behaved, and they always sit well for haircuts, yet you could tell the stylists didn't even want to give it a chance.
My oldest son sits in the chair and we start to tell her what we wanted and she was immediately confrontational for no reason at all. She wasn't even looking at my son for some reason, and it was uncomfortable. I tried making the best of it, and tried to ignore it, but it was near impossible. When we asked for what I call "summer lines" or just a couple of 2-3 inch lines shaved into his temple with a buzzer; the "stylist" refused. She straight up said no. I was stunned, and asked "why wouldn't you be able to shave a couple lines into his temple?" She replied "because I don't have steady hands and I'm not comfortable with the clippers..." needless to say I was baffled. What are you working in this field for if you can't shave a couple of lines into a kids head? We're paying over $30 for a kids haircut that took her literally 10 mins to complete, and she couldn't make my kid happy? What a crazy letdown for him, and totally uncalled for.
The first few times we went in there Autumn blew us away by her warm welcoming, her sense of pride and enjoyment she got from providing good service, and her overall talent as a stylist, which was far superior than what I got the last few times. She remembered all of my kids' names, took her time with each one, and her and Kayla clearly didn't have any sort of issue cutting the hair of little kids.
I really wanted this place to be my every three week place to be, but unfortunately that's not going to happen. The service is bad, the stylists don't give a care, and the prices are too high for what you get. I had to come home and fix 2/3 of my boys' haircuts last time because it wasn't even worth it to ask anymore of these gals that clearly didn't care about what we thought or wanted.
It's a shame. As a business manager myself; I'd say there's nothing more important than keeping good employees that make your customers happy, and keep them happy. Customers don't want problems when we walk in. We don't want bad attitudes, hostile vibes, or excuses on why you can't do what we are paying for.
Hopefully the owners get smart and get some reliable help in there, but the place seems like a revolving door, as I've never seen the same stylist in there twice after Kayla and Autumn left.
From now on I'm saving a few bucks and getting fine service down the road at sports clips. What a shame. read more