Customer service on the phone was friendly and helpful. Driver was amazing and conscientious about…read moresome of our group easily getting car sick. Request Melissa!

Gold Shield provided the transportation from the Churchill Downs backside to the front side of the…read moretrack. Early mornings until 11:00 AM, they were available at different stopping points with dropoff at the back of the Kentucky Derby Museum. The cars were very clean. We always seemed to catch the friendly Mark, a 5-Star driver. Great perk! 47

ABSOLUTELY HORRIBLE !!!!! Bus was scheduled to leave lex ky…read moreat 230. It never showed. No one told us anything. Finally at 4 , someone appeared and said the bus will be here at 440 It never showed. Again, A lady appeared and said the bus may or may not show up at 7-730pm but I leaving so I'm locking the doors and you have to wait outside for 2 hrs. It was 30 degrees outside and I didn't have a jacket. I finally got a hold of someone on the phone and they said the bus will be there at 748pm. This is a horrible business!!!!! They need to be reported and something done. They kick people out in the freezing cold with no where to go.

Station is closed more than it is open. Do not bring an electronic ticket - print it at home and…read morebring it with you. Had to sit outside on the ground to wait for our bus, and it was not a pleasant experience. There was one poor little kitty in the station who seemed to be starved for attention. We left a can of cat food on the counter. Last trip, we took to Louisville for the State Fair. The buses to Louisville are operated by Miller Transportation, and the buses were spotless and the drivers were very kind.

A lot of people dis Lextran, but while I'm only an occasional rider I've been quite pleased with…read moretheir overall service. The buses are nearly all late models with many Gillig buses sporting hydraulic decks than can be lowered to meet the curb and they're also kept relatively clean as far as public transportation vehicles go. In my experience the service runs mostly within 5-10 minutes of schedule and thanks to their fancy GPS tracking system you can get an up-to-the-minute ETA for the next bus by calling their automated response system (859-253-4636) and entering the stop number printed on the sign at each bus stop. Lextran bus fares are among the cheapest in the country, too: $1 regular adult fare with free unlimited transfers, $3 for an unlimited daypass or $30 for an entire month of unlimited rides. They also offer discounted fares with applicable ID for students, children under 18 (kids 6 and under ride free with an adult), senior citizens, people with disabilities and Medicare cardholders. They also currently offer a $15 prepaid pass good for 20 rides with no expiration date, which is great for the occasional rider like me. The biggest drawback to riding Lextran is it only runs inside the Lexington city limits despite being part of the Lexington-Fayette Urban County Government (sorry about your luck, Fayette Countians outside Lexington proper). They also discontinued service to Nicholasville in neighboring Jessamine County on Nov. 1, 2014; the Blue Grass Community Action Partnership offers a "JessLex" service, but it's not nearly as convenient and costs more ($5 round-trip as of January 2015). Another annoyance is you can only pay with cash on board the buses, although at least you can purchase an unlimited daypass from any driver. If you'd like to pay with a credit or debit card and need the full range of available pass options, you either have to go to the Transit Center hub on Vine Street, Lextran's administrative office on West Loudon Avenue or order online via PayPal (gag) and have the pass mailed to your PayPal-confirmed address. Area Kroger stores sell the 30-day unlimited passes, but nothing else. A $75 student "Class Pass" (good for one academic year) can be purchased at Kennedy Bookstore on South Limestone, University of Kentucky Parking Structure 5 (409 S. Limestone) and UK Parking Structure 6 (721 Press Ave., at Virginia Avenue), but those are the only options available at those locations. Lextran recently unveiled a new official mobile app for Android that I haven't tried yet, but to my knowledge they don't offer a comparable iOS app (which is pretty lame since Lexington has an Apple store). The app doesn't appear to offer more than simple schedule information, though. Perhaps it will become more robust over time, but I doubt it since they used a turnkey third-party solution instead of developing their own custom app from scratch. Considering the quality of UK's computer science department, that's also lame. If you want limo service, call a limo. If you're made of money, have to be somewhere as soon as possible and don't have a car, call a cab or Uber. If you can figure out the looping routes (which all start and end at the Transit Center) and have at least a somewhat flexible schedule, don't have unreasonable expectations for a mass transit system and want to save money on transportation while also getting that warm, fuzzy feeling that comes from helping the environment a bit, give Lextran a try. But don't expect stellar customer service from the window attendants at the Transit Center. The drivers are almost all at least reasonably friendly, but the TC reps locked away behind glass seem to range from disinterested and aloof at best to sometimes downright rude.

This place needs to fire EVERYONE who had driven the bus for them for under a 1-3 years…read more They are costing people their livelihood, their homes and most important their jobs. Every day, EVERY DAY THEY ARE LATE. No wonder Lexington can't catch up to other cities. They do not give the people the necessary transportation to be successful. This is why the place looks like Meth Town when you actually see the whole city. Driver's stop at gas stations and stores mid ride. Sit and talk to people randomly on the streets not even near a bus stop. And How the Hub isn't seeing this on their computers is beyond me. I cannot wait till I move from this city and state.

Erin and her husband were awesome. She is so full of energy and extremely knowledge about…read moreLexington history. I loved my tour to explore Lexington and enjoy some cocktails!

Erin and her husband were so fun to have a tour with! We had so much fun learning about history and…read moreeating different foods!! We had a blast.

We are just now packing our bags and are off tomorrow morning. What an amazing trip. We booked…read morethrough Kennedy Coaches and had the most wonderful driver, Kevin Finn. Trust me if you want the best of the best Kevin is your man. We have had many events around the globe but I gotta say this one was very special. Kev knew how to avoid the mob and get us up the Cliffs of Moher to a private parking spot. We were whisked away to so many locations only to end up in the front row, Trinity College, Book of Kells, Killarney, the Ring of Kerry just to name a few. Kevin even got us into a Michelin (nod) 5 Star restaurant named Kai in Galway, unbelievable. You simply can not match this. Look no further, Kennedy and Kevin Finn is all you need to know.

An absolutely solid company. Ted Kennedy is truly a perfect gentleman. Great family owned company.read more

This is my first one star review. I usually try to avoid giving poor reviews, but in this case I…read morebelieve it is necessary. Very horrible service. Believed I was booking a horse farm tour and bourbon tour after requesting this and sending back an email stating I was looking forward to the tour, and never was told otherwise until the driver already had picked us up and told us no tours were booked for the day. Spoke to JB in the office who was rude and then told the driver, without my knowledge, to take my group home. After initialing refunding, I was told my credit card was charged again without my knowledge or consent. When I told the company this was not OK and they were not authorized to charge my card, this is part of the response JB/Thoroughbred Limo sent me: "Your comments tell me you are someone looking to scam an honest small business... You remind me of the scammers at restaurants that want their $200 tab comp't because the $5 kids meal french fries were cold... You must desperately need the money. Have a good weekend. JB Thoroughbred Limousine 859-273-3690 https://www.facebook.com/thoroughbredlimo/ www.thoroughbredlimo.com www.instagram.com/thoroughbredlimo" JB and Thoroughbred Limo's conduct and insults demonstrate extreme unprofessionalism and poor business skills.

Extremely unprofessional company. Called to book but the phone number refers you to their online…read morebooking website. Went to website and books. After not hearing from them for a month I email the company and receive a phone call. Was informed that my request "fell" through the cracks because they were not checking the website and they can not fill the request without charging me more. The person on the phone informed me that my date requested is a special rate and I could just pay more to continue with my rental. No where on the website does it state Saturday's in May require a special fee on the website it specifies certain events such as derby, breeders cup, keeneland etc. There is not one of these events Occurring on my date or in the city of Lexington. As a bride I would not pick this service as my transportation. Here I am a month out from my wedding scrambling for something else. This company is unreliable and untruthful. Wish I went with something else.

Thomas and Ron were great hosts on our tour today. We really enjoyed the Saturday Social Tour!…read moreThomas was very knowledgeable, respectful, and kind. Ron kept us safe on the road. It's nice to be able to try wonderful places without worrying about driving! They have everything you need to have a great day on the bourbon trail; light snacks, water, soft drinks, and cups to sample with on the coach. We enjoyed our time with our guide at the Frazier getting a brief knowledge overview of bourbon before our journey began. We started bright and early with a delicious tasting there! We then had a delicious lunch that was ready almost exactly when we arrived, which was great after already having a few tastes! The tours at Jim Beam and Heaven Hill were very informative and enjoyable. We really hope to go to try out the Thursday and Friday tours sometime soon!

Stu is a great driver and very professional! Would use this company again! Definitely a great…read moreexperience.