Customer service on the phone was friendly and helpful. Driver was amazing and conscientious about…read moresome of our group easily getting car sick. Request Melissa!

Gold Shield provided the transportation from the Churchill Downs backside to the front side of the…read moretrack. Early mornings until 11:00 AM, they were available at different stopping points with dropoff at the back of the Kentucky Derby Museum. The cars were very clean. We always seemed to catch the friendly Mark, a 5-Star driver. Great perk! 47

Lost/stolen phone in vehicle from a hospital business account. I called the Hospital back and they…read morecould not help. I filed a police report which has not helped. Also, stayed on the phone for a whole day to figure out if they could retrieve my old phone back despite the fact I had a screen shot of the driver name, license plate number and description of the car. This also lead to nothing. I did some research and come to find out the number that the driver called me on was a masked Lyft number. Also, they get an incentive for "retrieving a lost phone $25" but no incentive to the passenger for losing their phone. I am surprised this company even exists. Also, this was a hospital business account that set up the ride but apparently I have to provide this information to get my phone back which how would I have this information? Why won't they contact the business account associated with it? They just do not care. Do not waste your time with this it will lead no where and complete misery. ​

I scheduled a Lyft ahead of time. Close to the scheduled pick up time, they sent me a message…read moresaying there was a closer driver and connected me to a driver to pick me up 15 mins before the time I scheduled. I canceled as I was not ready to be picked up and scheduled it for the specified time to arrive at the correct time. I was then charged a cancellation fee. I have tried to dispute it with Lyft on the app as this was their mistake, not mine, and it just says they found no issue with the charge without giving me the chance to explain. I also cannot find a phone number anywhere that lets me talk to an actual person about this.

I usually write my reviews on Google, but Google has disabled the posting of new reviews for this…read morecompany. From their page: "Suspicious high-rated reviews were recently removed from this place". They will not allow new reviews at this time. I recommend that anyone considering this company read the owner's replies to poor Yelp reviews. You can see the amount of respect he has for customers. I reached out to Journeyman in a pinch on a Friday afternoon, after the moving company I had scheduled with goofed up their schedule and texted that they had no crew on Saturday to unload the 2 28' ABF trailers that were sitting in my driveway. The salesman said he had a crew in my area he could reach out to, and he said he would call me back. He called back shortly and let me know that they were available on Friday; in fact they'd had a cancellation in the area. Perfect! 3 guys showed up, and they worked their tails off. They unloaded 2 full trailers in about 5 hours. They even helped to move a refrigerator out of the house into the garage, and they assisted with hooking up the washer and dryer. Great crew. The problem came when it was time to pay. The owner said that I owed him 2 hours of travel time. I told him that I was not told about any travel time. I pulled up the quote from their text (picture attached; my personal info redacted by AI, no other changes made) where it shows estimated travel time of 0 hours. I sent a screenshot of that to the owner. He said "I don't know what you're trying to show me." I refused to pay for the travel time, and he did not charge me. However, he charged me a 4% credit card fee. That seemed high, so I researched it. Kentucky state law mandates a limit of 3% to any card processing fee passed on to a customer. I texted him and asked for a refund. He did so, with a screenshot of the refund. He did not apologize or have anything to say. Also, Kentucky state law mandates that the fee be disclosed on the final receipt. My receipt does not reflect that charge. I've filed a complaint with the Kentucky Attorney General for both of these items, which are a flagrant violation of state law. At the end of the day, the job got done. The crew was great, and they came through on short notice. Just keep an eye on your charges if you go with Journeyman, and know your rights.

Horrible service. Left 1000s of dollars in tools and belongings. Talked with Aaron the owner who…read morerefused to take any respo usability. Threw my belongs in dumpster saying "you don't need these anymore". Then charged me 7700.00 to move one truck 600 miles. Worst company ive ever done business with. Would not recommend to my worst enemy. Substandard service and exorbitant prices. Im giving them 1 star because it won't let me rate any lower

Peer to peer, just want to thank William for his assistance with logistics and price quote. I'm a…read morelimo operator in Los Angeles and have clients who will now be flying into Blue Grass or CVG for work. Thanks to William, I now have a better understanding of the peculiarities of ground transportation in that marketplace owing to distance and operational hours. We have opened a door for future business. And as an operator, I know you'll find this hard to believe, we all screw up from time to time. Happy hunting!

Great Business. I've been extremely busy this month & have not stopped traveling! I was recommended…read moreto Lexington Luxury Limo by a friend and I could not be happier. The service was truly impeccable. Although I was only in Lexington for a day, deciding to have the limo company pick me up from the airport and it was probably my best idea thus far. Some relaxation in the back of the limo was exactly what I needed before the next meeting. I will continue to use Lexington Luxury Limo in the future.

Our Go-To for the Bourbon Trail!…read more This was our third time using Good Vibes Transportation, and there is a reason we keep coming back. If you want the best experience possible, ask for Ras. Ras has a great personality and always brings the perfect music and vibes to the ride. Every time we visit, he goes above and beyond, recommending authentic local restaurants that truly represent the area rather than just the typical tourist spots. It's rare to find someone so consistent, professional, and fun. We wouldn't dream of doing the Bourbon Trail with anyone else. Thanks again, Ras, for another unforgettable trip. See you for round four!

The owner was very transparent, helpful, patient and most importantly arrived on time for our…read morepickups even though our flights changed departure and arrival times. The price was in line with what other providers were asking. Our van was spotlessly clean and comfortable plus there was plenty of room for us and all of our luggage, which the owner was wonderful about assisting us with as well as loading it into and out of the vehicle. This is definitely the best way to get a group of people and all their luggage transported to and from a place and arriving at the same time. I have recommended Good Vibes Transportation to friends and family and plan to use their service again.