Emergency Room Visit Summary…read more I am writing to document my recent visit to the emergency department at San Antonio Regional Hospital on Saturday March 14 at approximately 4:00 pm discharged at 11:12 pm. I sought medical care due to concerning symptoms that required immediate evaluation and treatment. Upon arrival, I was received by the emergency department staff and promptly triaged. The medical team demonstrated professionalism, attentiveness, and compassion throughout the entire process. My symptoms and medical history were carefully reviewed, and the attending physicians and nurses conducted the appropriate examinations and diagnostic testing to determine the cause of my condition. During my visit, the staff ensured that I was kept informed about each step of the evaluation process. Their clear communication and willingness to answer questions helped provide reassurance during what was a stressful medical situation. The care team worked efficiently while maintaining a high level of respect and concern for my comfort and well-being. I received the necessary medical treatment and monitoring while in the emergency department. The physicians provided clear instructions regarding follow-up care, medications, and any additional steps needed to support my recovery. I would like to acknowledge and thank the emergency room staff the 2 Doctors and RN Levi and 2 other RN's I didn't get their names, for their Exemplary, compassionate, professionalism, dedication, and quality of care during my visit. Their efforts reflect a strong commitment to my patient care and safety. Sincerely,Timothy Wright USMC Veteran

I am sharing this experience out of genuine concern for patient safety from the EMERGENCY ROOM,…read morestaffing accountability, inadequate and sub-standard care, and the growing lack of empathy in parts of today's POST COVID healthcare system. On March 11, 2026, I lost consciousness in a public office after experiencing hypotension (BP approximately 90/70), a pulse exceeding 138, and severe neurological symptoms including blurred vision, tremors, and extreme head pain. The paramedics responded to the call, then I was transported by an EMT company to the hospital with clear communication of my condition, including my history of congestive heart failure (CHF), COPD, and other chronic illnesses. Upon arrival, my care immediately deviated from what was communicated to the paramedics by those who called 911 to what information received by the hospital. I was initially placed in a holding area and later informed I was being treated for "vomiting and diarrhea"--symptoms I never had and repeatedly denied. Despite clearly explaining that I had fainted, experienced severe hypotension, and neurological distress, this incorrect diagnosis followed me throughout my stay. Key concerns during my visit: Failure to accurately assess presenting condition: Both nursing staff and physicians relied on incorrect intake information despite multiple corrections. Delayed and inadequate treatment: An IV was placed but fluids were not administered for several hours--even with suspected hypotension. Medication mismanagement: I provided a full list of my prescribed medications, including critical heart medications. I missed multiple scheduled doses due to lack of physician orders and inattention. Inappropriate isolation and restrictions: I was placed on NPO (no food or fluids) and isolation protocols for symptoms I never exhibited, while my actual condition was ignored. Lack of physician oversight: I was repeatedly told that the attending physician had "gone home," leaving nurses without proper direction for escalating care. Dismissive and concerning staff behavior: When I advocated for myself and requested appropriate cardiac and neurological evaluation, I was met with frustration. At one point, after stating I would record for my protection, security personnel were brought into my room rather than addressing my medical concerns. It was only after a charge nurse intervened that my condition was taken seriously. I was finally placed on cardiac monitoring and evaluated more appropriately. However, this level of care was inconsistent and temporary. Over the course of multiple days: I was repeatedly misclassified under incorrect diagnoses My symptoms (orthostatic hypotension, severe headaches, near-syncope) remained largely unaddressed Specialist consultations (cardiology and neurology) were never initiated despite clear medical necessity My established physicians were never contacted The discharge process was equally troubling. I was told I required physical therapy clearance, which was never properly conducted. A brief observation of me moving from bed to a commode was documented as "clearance" without vitals or evaluation. I was discharged without appropriate instructions, without necessary medications, and without coordination of care. Following discharge, my cardiologist identified medication-related complications that should have been addressed during hospitalization. What changed...? When are our voices heard now.

Casa Colina is so beautifully thought out! This place does not feel like a hospital. The decoration…read moreand the cafeteria is so good. My grandpa was staying here for a while until he got released. He received physical therapy and unfortunately was in the ICU. The service, care, and staff were amazing. Although my grandpa isn't here anymore, I thank the staff for being attentive and so helpful to my family.

Had a colonoscopy performed by Dr. Kenneth Lee. Everything went very well. Really nice facility…read more State of the art. The staff were very nice. Everyone from front desk to medical to discharge. The quality of care was outstanding. I felt safe and cared for. Thank you team. Top notch facility, staff, and care.

Today was a early morning we need to be at this Hospital by 5:30am for my God Daughter…read more The front desk was so so nice!! Caroline was greeting us early this morning with signing in a warm smile. She was so helpful to with us. We haven't been there at this hospital She walked us all over to the elevators and when to 1st floor from 2nd floor this morning. very clean to the waiting room and cafeteria was very low on food when I got there by 10:30am I had breakfast not the best but toast and tater tots and sausages And bathrooms were very clean too Excellent staff and Dr. Duffy M.D. It was a very long day always most 12 hrs. But everything went fine

I may not speak for all the staff but the people who helped me out when attending the ER are not…read morefriendly at all. Every person I encountered had an awful attitude towards patients. They definitely arent someone who I want to be in the hands of again. They had total disregard that the people in the ER are obviously in pain and there for a reason. The time to get called back was extremely long considering the few patients waiting. It took 6 hours to get results for a blood test and X-ray. This wasn't my first time here although I chose to retry in hopes I would have a different experience. It was a strong disappointment that I was treated worse the second time. I will not be returning here.

Every poorly run hospital by floor staff. Visitors in room…read moreall night talking. 3 or more in room to visit. Small dog t he the room. 3/4/26 time frame . Nurses seam to not give a dam about rules or patients resting? Very poor control of vistors.

This hospital is a joke. I have never had a doctor that…read moredidn't know what she was doing. She lied to me about my results I went on my portal and it shows findings that she never mentioned Also she seemed bothered because I was asking her ? come to find out she wanted to rush out if there because she was going home If o ever need to use this hospital I will not let her attend me very unprofessional doctor Also you have to wait 9 hours before you get a bed but now I know why because they don't have enough help when someone is discharged they don't clean the room up right away as they should do it's not that they are waiting for a bed it's just they are being lazy Very bad service

I was very surprised when they admitted their doctors are NOT qualify to provide CPR. When they…read morehave medical emergencies they have to call 9-1-1 because no one is trained to assess emergencies

Dr Kebria is an amazing listener and he cares very well for his patients and he stays in the…read moreoperatory until all questions are answered. He cares for his patients and is genuine and kind. I now understand why there is a waiting time during appointments because he wants to make sure all his patients go home informed and receive quality care and treatment for ALL patients. Thank you Dr Kebria.

I spent 2.5 hrs on SAT at my neighborhood hospital over "an abundance of caution" warranted that I…read moremake doubly sure that the chest pain I felt was a mere muscle cramp...and not something more severe. From admission to discharge, everyone that crossed my path was friendly, professional and gentle! Special commendation belong to: -RN ANYA PEREZ, who was incredibly gentle in inserting my IV into my hand. If the old saying about how you can tell how good a nurse is by the type of shot she/he administers is true, then Ms. Perez is top shelf!!! I even appreciated how she used alcohol prep pads to carefully pre-moisten tbe edges of the super-adhesive EKG stickers which were affixed all over my arm and chest- In a lifetime of time spent in hospitals Anya was the very first nurse who took the time + effort to "soften the sting" of removing those bandages. (Those who are blessed with similarly hairy arms/chests, like me, well understand full well what I'm taking about!) -Finally, special thanks to my treating ER physician, Dr. Andrew Nguyen. The good doc was THE PICTURE of professional and calm, exuding the epitome of excellent bedside manner as he took command of ky case, ordered a battery of tests and reassured me that my heart is just fine. All this despite a midday blitz of activity that had this small, community based ER operating at full throttle. SDCH continues to be a boon to its community and we residents of San Dimas, Glendora and Diamond Bar treasure it.

This was, without question, the worst hospital I have ever been to. My visit was marked by…read moreconcerning clinical negligence and a lack of even basic diagnostic accuracy. I am a patient with a solitary kidney, a history of septic shock secondary to a kidney infection, and positive antiphospholipid antibodies (Antiphospholipid Syndrome). Despite presenting with a significant 40% decline in my GFR (from 120 to 72.5), the presence of bacteria and blood in my urine, and an abnormal EKG demonstrating tachycardia (120 BPM), my symptoms were dismissed as "anxiety." Most alarming was the physician's misinterpretation of my laboratory results. I was wrongly accused of methamphetamine use, even though the report clearly stated "Methamphetamine: Negative." My test was positive for amphetamines due to my legally prescribed Adderall, which I explicitly disclosed and provided documentation for. Despite this, the physician continued to justify his incorrect assumption rather than acknowledge the error. I had also informed the CNA of all medications I was taking prior to providing a urine sample, making this oversight particularly inexcusable. In addition to the clinical concerns, the overall professionalism and bedside manner of the staff were deeply lacking. I was previously warned by an urgent care provider to avoid this facility, and I regret not taking that advice. The ultrasound technician was the only individual who demonstrated sound judgment and professionalism. I am still experiencing tachycardia, dizziness, pain, and chest pressure. Rather than conducting a thorough evaluation, the physician allowed personal bias and ego to interfere with appropriate patient care. Given the seriousness of these concerns and the potential risk to patient safety, I will be filing a formal grievance to ensure this incident is properly reviewed and addressed.

I am grateful to the awesome Dr Cho for recommending that I go straight to the Montclair Med Cntr…read moreEmergency Room to get a CT scan and rule out the possibility of a neck fracture. I am also so very thankful to the amazing and very cool Dr Joseph Nguyen who was an angel. He reviewed my intake, checked my vitals and put me through the pre scan testing. Very professional and efficient. He knew his stuff. I was pleasantly surprised as I walked in about 10 am to see an empty patient waiting area. Loved the ladies at the reception who were so nice and explained everything. I was summoned in a minute after I filled out the initial form. RN Denise was a super,super lady who also loved cannolis from Boston. She was on the ball. BP etc and on to a bed in the ER where I sat for maybe 3 minutes before the Doc came over, checked me out and had the very nice Boui take me to the x Ray area for the 75 second CT scan. Yes I am ecstatic that I did not fracture my neck in the accident. The ER was calm. It was clean. The restroom was spotless. The discharge was effortless- no waiting, no bs, no fuss, no cross selling. The parking lot( photo) is literally 40 yards from the ER entrance. I absolutely loved everything about this Montclair Med Centre ER visit.

It's really sad that right when you enter the hospital you have a rude reception welcoming you with…read morean attitude acting like she don't want to be there. Came by to see my love one in the hospital to have some someone set the tone for your visitation with an attitude. Also Being on your personal cellphone is not professional. Oh well, hope that they put someone else with a welcoming smile and happy to be working at the desk. Overall the care seems to be not to bad.

Dr. Ardeshana has been a great "primary doctor" find for me. He listens to his patients with care…read moreand non-judgment, and accurately addresses their medical concerns, symptoms and requests. Dr. Ardeshana has made my transition from the Kaiser medical system complete, and with great relief. (I liked my primary doctor at Kaiser, but became frustrated with the organization's bureaucracy at getting referrals to specialists and with their customer service.) Dr. Ardeshana's Medical Center also provides great convenience for patients by offering on-site clinical services including, X-Rays, Sonograms, Blood tests, etc. I am very pleased with Dr. Ardeshana's Medical Services and office at Claremont Medical Center.

Dr Ardeshana is the best doctor I've ever had the pleasure to help me. I went to 5 different…read moredoctors before seeing him. He literally saved my life by going above and beyond. His staff is amazing, the offices are extremely clean with a Beverly Hills vibe. His diagnosis was spot on and all the tests he ran proved him right. I went in there a hot mess with A1C at 7+!! Had high BP, high cholesterols, enlarged heart, low T and ever weight. I since have lost 80lbs, and all my symptoms are normal. My A1C is now 5.3!!! Thank you Dr Ardeshana. My family thanks you.