A very short update to my first review: in this age of COVID-19, you must make an appointment for…read moreyour dealings with them. Otherwise, nothing has changed!

Highly recommend this business. The glasses arrive so quickly…read more If you want quality service and great glasses this is the place you need to go.

so, it's so outdated and sad if you go in person. We are talking cieling falling apart stains on…read morethe floor. if you order online they don't give you an email confirmation, and you only see a very vague update to your order if you go to their site and login. it takes forever to get your order. and you don't know when it will arrive till it shows up at your doorstep. don't bother paying for overnight, it makes no difference.

I am extremely disappointed with the way I was treated at this LensCrafters location…read more I was pressured into purchasing unnecessary lens insurance, interrupted constantly, and treated with hostility during a phone call. The employee, Leila, was rude and dismissive and even hung up on me before I could explain my situation. When I went to the store in person, the manager (possibly Edith) behaved in a similar way--refusing to listen and continuing to push insurance I did not need. Another employee eventually stepped in and confirmed that I was correct all along. No customer should ever be treated this way. This situation caused me significant stress and left me with no trust in this location. I have filed formal complaints with corporate.

Best eye doctors around! They are so accommodating and super friendly. The doctors are professional…read moreand will answer any questions you have with care. Their selection of glasses are good but not a big variety. Everyone is super helpful. Definitely recommend to anyone looking for an eye doctor!!

The doctors and staff at Brookfield Vision Care are friendly and extremely professional…read more My family has been going to them for years, whether it's an annual eye exam or a health issue. We have all always been given the best care.

Had a great experience here. Very nice on the phone while making my appointment. My daughter had to…read morebe checked out and they were able to fit us in early next morning. No wait to see the doctor, she was waiting for us. Dr. Nguyen was very friendly and great with my daughter who is 14. She was very professional and knowledgeable. I think I found my new optometrist without trying to look for one.

Removed some metal from my eye. Everything was so smooth and easy to make the appointment the same…read moreday. Highly recommended.

I feel bad for small business owners. It's a really tough time to be surviving with a small…read morebusiness and for those businesses that have employees that don't care about customer service, they are likely the difference between life (open) and death (closed.) What is funny, is that bad employees see no connection between bad service and a future of no paycheck. You know why? They don't care. And they have never had to work to earn the money to PAY the ungrateful employee who is destroying their business. I went by Vision Shoppe today after seeing 4.5 on Yelp (my barometer 4.5stars 99% of the time means 'great experience ahead) because I hoped to find a local eyeglass place cause I bought a house in Newtown and am trying to shop small business locally. I wanted to order contacts, and replace two pairs of lenses (read: high margin item) with a new prescription. So, I arrived, and the front doors look like what you think an Ebola ward would look like. (I was tightly masked up) Signs plastered STOP!!! STAY IN YOUR CAR! in multiple places and a phone number. I had parked my car around the corner in the shade and was on foot. Of course, the door was locked, why wouldn't it be with so many dire warnings. So, through the store window, through the plexiglass shield at her desk, and from behind her mask (in the store ALONE as far as I could see) the receptionist could only bring herself to lift up the handset on the phone and point to it. New customer, probably $1500 to spend, I took my phone and then started to dial and though - she can't even get up and come say hello through the glass and have some sort of human interaction? Neither I nor my money is that transactional and if I wanted to have an experience through the glass, I would either get a friend who is in prison or try and see if Hannibal Lector is in an institution nearby. Until then, I will find a different eyeglass place where customers are human and not an infection waiting to happen.

Bad experience! I am trying to get them to correct a pair of prescription glasses they screwed up…read morefor over a month! Never going back!

I had to come here since the other location on Newtown Rd., despite saying they're open and with…read morethe lights on, no one is ever there a few times that I've tried and no one answers the phone. I was told there's no provider there... like just close the place down then. However, this place is incredible. The eye doctor was great, I was in and out in an hour from the eye exam, getting my prescription renewed and picking out glasses. The staff were nice, friendly, and just welcoming. Avoid the one on Newtown Rd., that place is useless now.

I was really impressed. There was practically no wait time for me to start the eye exam upon…read morearrival. Directly after the exam, I was sent to the glasses fitting in the front of the office and was able to pick out a pair of glasses fully covered by my insurance. I did not even have a copay and my glasses were ready a week earlier than they had originally estimated. I would recommend this location as all the employes/drs. were informative, helpful and personable! and now I can SEE!!

Very knowledgeable dealing with my insurance carrier, the doctor and her associates were very…read morehelpful with my glasses

Great service, never a problem. Friendly and knowledgeable. Love Dr. Carter in Carmel. Fix…read moreeven smallest concerns.

This office has been consistently professional and friendly in the 12 years I've been going there.read more

My recent visit to Dr. Wong for a check up was quite pleasant and professional.  Always feel…read morecomfortable with Dr. Wong.  The staff at the front is also a pleasure to work with. I wanted to give a special thank you to "Alisha".  When I came in to pick up my glasses with new prescription they were incorrect.  This time I worked with Alisha.  Alisha realized what the problem was, remeasured and ordered new lenses which when they came in were correct.  When I came in a few weeks later with new sunglass frames that I needed lenses for, I specifically asked for Alisha.  She went above and beyond to ensure the lenses were measured correctly and helped me pick out a color for the lenses.  When I picked them up I could see perfectly and the color was great.  Alisha is a pleasure to work with and very professional.   Thank you all!

Brian is a gem. He put together the optical package with 2 pairs. My granddaughter is negligent…read morewith glasses. BJ's had a special on protection packages. I was very happy.

BJ's Optical in BrookfieldCT is great…read more They are so professional and friendly. They spent time with me to pick out the great glasses I love so much!!! Thank you. You guys are great.