I've had such a great experience with Dr. Marc Wong Orthodontics over the years. My daughter had…read morebraces here many years ago, and more recently I returned after an accident in 2021 that caused jaw shifting, headaches, and teeth grinding at night. Dr. Wong recommended short-term treatment, and I chose Invisalign--I'm so happy I did. From start to almost finish, the experience has been amazing. The team is always friendly, patient, and attentive to every detail. The office is clean, organized, and runs like a well-oiled machine. What once made me nervous turned into such a pleasant experience. I'm almost done with my treatment and couldn't be happier. Highly recommend!

Dr Wong's office has been helping my son with his expander/braces and everything has been great!…read moreOver the holiday season, my son's expander broke.... It was Christmas Day and we did not now what to do so we called Dr Wong... not only did he answer the phone on Christmas but he showed up at the office and took the expander out! That type of service is over the top. I would highly recommend.

I highly recommend Dr. Banh and his staff…read more My daughter has a significant intellectual disability and was born with severe dental crowding and crooked teeth. For more than 15 years, I searched for an orthodontist who would be willing and able to treat her. During that time, we had consultations with more than two dozen orthodontists in both private practices and teaching institutions. Nearly every doctor told me they could not help because my daughter was unable to consistently follow directions due to her disability. One even told me not to "interfere with Mother Nature." Year after year, I continued searching, hoping to find someone who would give my daughter a chance. Every orthodontist explained that they could not develop a treatment plan because my daughter was unable to complete a panoramic X-ray, which is essential for treatment planning. Dr. Banh was different. From the very beginning, he was willing to help despite knowing the challenges he would face with my daughter's behavior and intellectual disability. His assistant, Selina, was also incredible. She successfully obtained a panoramic X-ray--something no other orthodontic office had been able to accomplish. In more than 15 years, I found only two orthodontists willing to treat my daughter. However, only Dr. Banh was able to obtain the necessary imaging and develop a comprehensive treatment plan. After reviewing her X-rays, he recommended extractions because of the severe overcrowding. Looking back, I truly believe his treatment plan was the right one for my daughter. Before treatment, brushing her teeth was a daily struggle. Her teeth were so crowded and overlapped so severely that food constantly became trapped, making it difficult to keep her teeth clean. Today, her orthodontic treatment is complete, her teeth are beautifully straight, and brushing her teeth is so much easier. Seeing her smile now brings so much joy to our entire family. Throughout her treatment, there were many appointments where my daughter screamed, cried, resisted treatment, and had difficulty cooperating. Despite these challenges, Dr. Banh, Selina, and the entire office staff were always patient, compassionate, and respectful. They never made us feel unwelcome or like my daughter was too difficult to treat. Instead, they treated her with kindness, dignity, and genuine care. What impressed me most about Dr. Banh was not only his clinical expertise but also his integrity and compassion. He saw beyond my daughter's disability and focused on giving her the best possible care. After searching for more than a decade and consulting with over two dozen orthodontists, finding a doctor with his skill, patience, and heart felt nothing short of a blessing. I will always be grateful to Dr. Banh, Selina, and the entire team for changing my daughter's life. I recommend Dr. Banh without hesitation--not only because of the beautiful results he achieved, but because he is a doctor I trust completely. His kindness, professionalism, integrity, and dedication to his patients are truly exceptional. Mother of a special need daughter, Susie Lee

Dr. Banh came highly recommended by my dentist. Dr. Banh…read moreand his staff are the absolute BEST!! From my very first consultation, everyone was friendly, professional, and made me feel very comfortable. The doctor takes the time to explain every step of my treatment and always answers my questions with patience and care. The results thus far have exceeded my expectations--I couldn't be happier with my smile, and my braces aren't even off yet! Dr. Banh has two locations; Covina and Grand Terrace. I see him at the Grand Terrace location, and my appointments are always conveniently scheduled. The office is impeccably clean and the staff genuinely cares about their patients. I highly recommend Dr. Banh's office to anyone looking for high-quality care and amazing results. Thank you for giving me a smile I'm proud to show!

wow, i am amazed by the quality of care and the softness of the staff. every team member i spoke to…read morewas very kind, professional, and helpful. they are also well staffed so wait times are short. this was my first visit and i was very grateful at how the providers listened and built a great treatment plan with me. my previous dentists were not as willing to work with me on a treatment plan. in the past, i had been concerned about my receding gum line. my most recent dentist, another private practice, had nothing to say. i got a second opinion and he said there was no concern, that my teeth were growing and elongating. well, fast forward to my visit at west covina dental, Dr Abu took a look at my x-rays and did advise there was a bit of bone and gum loss. finally, i don't feel crazy! it was wonderful to be taken seriously and have treatment to prevent further loss. periodontal services can cost a bit so if i can prevent it further, i will. my hygienist Maria Bonilla made sure the procedure was comfortable and enjoyable. she was a master with the tools and i seriously have never had cleaner teeth. i have quite a few follow ups and i am looking forward to having them as my dentist. shoutout to my dentist Dr Abu, my hygienist Maria Bonilla, Jasmine for finance and Angel for finance and front desk. everyone was awesome!!

I was a patient at this practice for several years before relocating out of California in 2021…read more After recently moving back, I returned because I had previously had positive experiences here, particularly with Dr. Zak, who was always professional. Unfortunately, my recent experience was very different and led me to find another dentist. I returned with a specific concern about an area on my gum that I wanted evaluated. I called ahead, explained why I was coming in, and arrived prepared for treatment. Once brought back, the visit immediately moved into their standard diagnostic process, including regular X-rays, 3D imaging and photographs, before I had really discussed the concern that brought me in. I asked why the X-rays were being done. This was not a refusal. I was simply asking what we were doing and why. The question seemed to catch the staff member off guard. When the doctor (Dr Abu) came over, much of his explanation centered on the fact that I had not been to their office since 2021. This convo was also in an open space. I completely understand that. I completed the entire diagnostic process, including the X-rays, 3D imaging and photographs. I was never questioning the clinical need. My concern was the approach. There is a difference between explaining how updated imaging will help evaluate a patient's oral health and repeatedly emphasizing how long it has been since that patient was last there. I had relocated out of state and only recently returned to California. More importantly, providers do not always know why someone has experienced a gap in care. People relocate, lose insurance, experience financial hardship, or go through circumstances a provider knows nothing about. Repeatedly focusing on that gap can come across as judgment/presumption rather than clinical explanation. I tried to explain this distinction directly to the doctor at the end. I made clear that I understood why the workup was necessary and was not questioning his clinical competency. I was giving feedback about the communication and patient experience. Even then, he continued returning to the fact that I had not been there since 2021 defensively. That point was not being heard. By the end, I was presented with more than $600 in recommended services after insurance. I had the money and had gone there prepared to begin treatment that day. I declined because I was no longer comfortable continuing care with that doctor. This was not about being unwilling or unable to pay. It was about the experience. I later sent the practice written feedback and received no response. I have since established care with another dentist. My takeaway is that this practice operates through a highly standardized process. That may work well for patients who prefer a polished, modern, corporate-style dental office. The office is "friendly" in a performative sense, but my experience did not feel warm or individualized. If you have one immediate concern and want it evaluated first, with a conversation about what is necessary before moving into a larger workup or treatment plan, I would ask very specific questions when scheduling. Based on my experience, their standard comprehensive process appears to take priority over tailoring the initial visit around the concern that brought the patient in. There is nothing inherently wrong with a standardized process. The issue is when it leaves little room for curiosity about the person moving through it. Patients can understand that their teeth need work and why imaging is necessary while still deserving clear explanations, sensitivity, privacy and participation in their care without feeling judged. I returned because I had previously trusted this practice. I arrived prepared to spend more than $600 on treatment and ultimately chose to spend that money elsewhere. For me, that decision came down to the patient experience, not the treatment recommendation. I also did not appreciate discussing my concern with Dr Abu in an open X-ray area near the hallway and front desk. It felt unnecessarily impersonal too.

Apex Orthodontics is the best Ortho to go to. Definitely recommended to friends and family. The…read morefacility is Super clean. Office lady's are super kind.

This office is amazing. Very clean. The staff are very nice and the doctors are professional.read more

My grandson is a patient of Dr. Pawley. I accompany him on his visits occasionally. Dr. Pawley's…read moreoffice is very, very friendly and accommodating. They treat all of their patients as though we are friends. We are greeted by name upon arrival and informed of all that is going on. They are always quick to respond to any request immediately. I would like to readily state that their service and care for their patients is marvelous. That is really special to their clients. Getting braces for the children is a major event in their world. It is wonderful that the treatment and service is so friendly. They get an A+ for every visit. Thank you to all at the office of Jamison J Pawley, MSD, FWFO. Shirley Lawson, Gramma of Sean Cunningham.

I've been coming to this place since I was a kid, and now I'm in my mid-20's. They've always taken…read moregood care of me and have a wonderful staff. Dr. Pawley is genuine and honest every time I come in.

I had an emergency broken tooth with lots of pain and was able to be seen right away the friendly…read morereceptionist reassured me and I came in. Very professional staff and efficient check in. The exam began and X-rays which were state of the art I've never seen. The tech was very friendly . Dr. Bishoy and Hendrix began to work and I was given a thourough assessment. In a couple days Kelly and office manager gave me financial options and Dr. Bishoy began. My extensive root canals, fillings and crowns. He and staff would check up on me for my comfort which I appreciated. There was CUMBIA and reggaeton music playing and another patient laughing hysterically with "laughing gas" in chair #6. I was entertained for the next 4 hours I was there lol. DA Javier was very friendly with a sense a humor including the hygienist. Aleska, Kelly, Hendrix, Javier and Dr. Bishoy and sorry I forgot everyone's name thank you and to all the staff. See you in 2 weeks to finish my procedure. You are all amazing and highly recommended! :)

I just finished my braces treatment with Orthodontics of West Covina and the experience has been…read morebeyond excellent. Here are some key aspects that really caught my eye- organization, final alignment result and staff Organization: The office is clean, tidy, and organized. The staff is great with booking appointments and keeping to their schedules without rushing their patients. They must've found a sweet spot for amount of staff because most of my visits I was seen as soon as I signed in. The longest I waited was 10 minutes. I think that's great considering how many patients they see and factoring in cancelations or procedures that require a little more time to be thorough. I did appreciate the amount of text reminders for my appointments. It was enough without being bombarding. Adjustments/alignments/final result: My adjustments were painless, quick and thorough. There were times where my teeth were sensitive during some procedures, but very doable. It helped to know that Dr. Y and her assistants gave full attention to body reactions or signals to stop what they are doing. I am pleased with the final result of my teeth alignment and will now be wearing my retainer as directed. Staff- Professional, warm, and knowledgable. Dolores and Sylvia were the two main ladies that would help book my appointments and chatted with me which started my dental visits of on a happy note. When I sat in my seat I was greeted by either Angie, Alan, or Allie who assisted the doctor. Aside from having fun conversations with them, they are great at what they do and are ready to adjust anything that doesn't feel right. Then there is my orthodontist Dr. Y. Her eye for detail, the chemistry she has with her staff, and warm personality made me feel at ease with her directing my second round with braces. Overall- I highly recommend the Orthodontics of West Covina. They are professional, organized, and work hard to get the results for their patients.

Huge shoutout to my amazing orthodontist, Dr. Lu Today I officially got my braces off and I…read morecouldn't be happier with my smile. He's truly a perfectionist when it comes to his work and it shows in every detail. Thank you for being so patient, kind, and dedicated throughout my whole journey. The office is supper clean and the staff is sooo kind and understanding! If you are looking for an orthodontist, I genuinely recommend him 1000%. Best experience ever

If you bring your child here, ONLY see Dr. De Guzman. She is compassionate, clear, and made my son…read morefeel completely safe during two years of cleanings and treatments. Unfortunately, Dr. Shiflett completely ruined our experience with this practice. Her attitude is condescending and lacks empathy. Rather than proactively treating my son's tooth or explaining our options, she advised waiting until he was in pain and showing signs of infection just to clear it with insurance. Dr. De Guzman handled a similar issue right away, proving this was completely unnecessary. We will not be returning. It's disappointing to leave Dr. De Guzman, but Dr. Shiflett's dismissive demeanor and poor patient care are unacceptable.

I've come here to get my daughters retainers twice. The first time we got Invisalign pair and they…read morelooked great but she did not care for them so they broke. We came back for the traditional metal wire one. The ladies that work here are very friendly and efficient. We are always in and out and making an appointment is very easy. The dentist is also very good, although we've only had brief interactions with him, each one has been informative. The price of her retainers are very reasonable as well, and for anyone with younger kids know, you'll need to replace them more than once so cost is important as well.

LOVED LOVED LOVED my experience I came in for my wisdom teeth removal and everyone was so nice and…read morefriendly once I was in the Chair the procedure took like 15 min I was in and out like nothing best experience EVERRR!!!

We're baaaack! I'm now here with son #3 and because of his condition, Invisalign was recommended…read morefor him as it would be easier for him to care for his teeth (easier flossing, etc). We worked with Kylene and Dr. Bottala for his initial consult and once again we had a positive experience. Unfortunately due to his wheelchair not fitting in the X-ray machine, we were unable to get that done, but we were still able to move forward with getting his Invisalign. Yvonne was the person who helped him with getting his Invisalign set up in his teeth and went over all the do's and don'ts of caring for them. She also told him about the patient rewards hub app where he can get points for various things and redeeming his points for gift cards. Great incentive to get the patients motivated to take better care of their teeth! I don't think they had this program when my first son was here a few years ago, but when he was a patient, they didn't offer any incentives, so this is a nice new perk! I really like this office for ortho procedures. I did also get a consult from my regular dental office for his braces, but I just really liked the facilities available here and the fact that they had more appointments that could work with our schedule, so we came back. Plus, in addition to prizes, they have all these fun things for kids like video games while they wait. It's a no brainer, if you need orthodontic service, just come here.

I can't recommend this orthodontist enough! All three of my children have had orthodontist…read moretreatment with Dr. Bottala. He took over my daughter's treatment after another orthodontist had left her teeth in worse shape. He created a thoughtful treatment plan and has given her so much confidence in her smile again. I now started my own orthodontic treatment about two months ago and from day one I've had a wonderful experience. The entire staff is friendly, welcoming and professional. They always take the time to answer questions and make sure we feel informed and cared for. I highly recommend them to anyone looking for exceptional orthodontic care!

My daughter was referred to Abari Orthodontics for an oral surgery consultation regarding the…read moreextraction of my 8-year-old daughter's severely decayed permanent molar (#14). Before we could even be seen by the oral surgeon, I was told that she needed an orthodontic consultation first. As expected, because my daughter is only 8 years old and still has many primary teeth, we were told she was not a candidate for orthodontic treatment at this time. We then had to schedule yet another appointment to finally see the oral surgeon--the very reason we were referred to the office in the first place. During the oral surgery consultation, the doctor agreed that the tooth needed to be extracted but recommended a bone graft that was not covered by insurance. When I asked whether the extraction could be performed without the bone graft, I was told by the treatment coordinator that the doctor would not perform the extraction unless the bone graft was also completed. As a parent, I wanted to understand the specific clinical reason for that decision. I requested written documentation explaining why the bone graft was necessary in my daughter's case and why treatment would be denied without it. Instead, I was provided with paperwork recommending a second opinion, which did not answer the questions I had asked. My concern is not that a bone graft was recommended. My concern is that I was unable to obtain a clear explanation of the clinical findings supporting the recommendation or the reason extraction alone was not considered an option. When parents are being asked to approve a procedure that is not covered by insurance and comes with a significant out-of-pocket cost, they deserve a clear and detailed explanation. Having worked in the dental field myself, I understand how insurance reimbursement and contracted fee schedules work. In some cases, additional procedures that are not covered by insurance can create significant out-of-pocket expenses for families, particularly when patients have state-provided insurance or plans that reimburse at contracted rates (HMO). While I cannot speak to the intentions of this office, the situation raised concerns for me because the recommended treatment involved an additional non-covered expense, yet I was unable to obtain a clear explanation of why it was required before the extraction could be performed. Parents should be aware of this and feel comfortable asking detailed questions whenever additional out-of-pocket procedures are recommended. I encourage other parents to ask questions, request copies of radiographs, seek second opinions when appropriate, and make sure they fully understand the rationale behind any recommended treatment before proceeding.

Our experience at Abari Orthodontics has been amazing, and a huge part of that is because of the…read moreoffice manager, Edina. This is my 2nd time getting braces (lost my retainers in high school and teeth shifted) and my son's 1st and last time . From the very first visit, Edina made us feel welcomed and taken care of. She answered all of my questions and prepared a detailed treatment plan including estimated monthly payments.  Abari Orthodontics staff are always friendly, professional, and incredibly organized. Checking in for appointments and scheduling future appointments has been completely stress-free. My son and I mostly followed up with Dr. B., who is very knowledgeable, professional, and genuinely someone who cares about his patients. He takes the time to explain the treatment process clearly and always makes his patients feel comfortable and confident during appointments. It's rare to find someone so patient, attentive, and dedicated to excellent customer service. Thank you all for making every visit such a positive experience!