I've had such a great experience with Dr. Marc Wong Orthodontics over the years. My daughter had braces here many years ago, and more recently I returned after an accident in 2021 that caused jaw shifting, headaches, and teeth grinding at night. Dr. Wong recommended short-term treatment, and I chose Invisalign--I'm so happy I did. From start to almost finish, the experience has been amazing. The team is always friendly, patient, and attentive to every detail. The office is clean, organized, and runs like a well-oiled machine. What once made me nervous turned into such a pleasant experience. I'm almost done with my treatment and couldn't be happier. Highly recommend! read more

Dr Wong's office has been helping my son with his expander/braces and everything has been great! Over the holiday season, my son's expander broke.... It was Christmas Day and we did not now what to do so we called Dr Wong... not only did he answer the phone on Christmas but he showed up at the office and took the expander out! That type of service is over the top. I would highly recommend. read more

My family has been a patient of Wong Orthodontics for over 10 years now. Since day one service has been exceptional. The staff is always pleasant and the office is always neat and well kept. I am more than happy with our services and orthodontic treatments. read more

A 2.5 is my rate. I've been pondering writing this post as I'm still in disbelief. My 2 children have been serviced by this establishment for PHASE 1 for slightly over 2 yrs. Great staff, great service. No complaints. Now, we discussed briefly the fees for PHASE 2 and unfortunately they were significantly higher (no problem, I understand) so I decided to shop around. Upon getting quotes I was informed that my ORTHO insurance allowance/coverage was used MORE times than I was aware of, without my consent or knowledge (now, this could have been declared in my contract upon sign up but it was not on MY hardcopy). Regardless, what is done is done, but I can't help to feel like something illegal was done. Therefore, I will be discontinuing my business there. For future customers, they have a great staff but make sure to ask THE DOCTOR WHAT WILL BE CHARGED to yourself and/or your insurance company for any VOLUNTEERED OR offered OR suggested services. It's NOT free no matter how it's demonstrated (even when the doctor says "Don't worry about it"). I always asked the fee, guess I should have asked twice because it feels like I was lied to. read more

Thank you, Wong Orthodontics for your exceptional customer service in treating our son Jeremiah. He always has a good experience. All the staff and doctors are professional and friendly. We visit the Upland office because it's the closest to our home. Karen Torres has also been a great source of support in answering questions we have. Keep up the good work Wong Orthopedics! Lord bless your business!! read more

Wong Orthodontics - JD loves Wong Ortho! - Orthodontists Near Me - Covina, California

I can't believe this man sent me a Christmas card. Almost a year ago I signed up for Invisalign to straighten my teeth. Almost immediately my gums started to recede. This resulted in two visits to have gum surgery, at quite an expense to me. I had paid in full to save money. When I saw him about the recession (after 3 months) and asked for a partial refund, he kept putting me off. I said I wasn't informed that this could happen and he said it was in the paperwork. I swear it never clearing stated gum recession as a potential problem. And my tooth enamel is no longer smooth and stains easily. So now I'm out $3000. Buyer Beware read more

I've been a pt with wong orthodontics for at least 4yrs. My dentist Dr. Bill of Covina Hills recommends this place to everyone. I'm the broken record story of "I had braces as a kid and didn't wear my retainers". I finally finished school, working and wanted to invest in my smile and paid for My Invisalign and have been very committed to the process. Service had been decent, until recently, I called the office bc I lost my retainers and I asked what are my options, I didn't want to wait too long and have my teeth shift. The secretary was a bit condescending, she said I could order my retainer for $550, but they probably won't fit and I'll have to pay again for a new pair after that. Personally, a $550 charge hurt my heart, so I asked about payment plan options and was told that wasn't an option. I want to be responsible and asked if I could come in for a consultation. I came in, 10min into my appt, the finance manager came to me and gave me an invoice estimate for $2,350!!! Literally my response was, I just lost my retainer and it's been a little over 1 week and a half! There was hardly any conversation and explanation, I felt very rushed and was asked, " So what do you want to do?" I was so frustrated, I felt like they didn't care about me as a pt unless I was a $$$. Contacting finance manager seems difficult. ***More-so, I was told by staff that if I lost my retainer in the initial 3 months, it would be covered at 0 cost!! I didn't feel comfortable lying making a false claim so I never did that. But now, I feel very taken advantage of! read more

Wong Orthodontics - Retainer replacement fee went from $550 over the phone to over 2K !!!! - Orthodontists Near Me - Covina, California

Very disappointed in Dr. Wong. In all the 3 years my child has had the Invisalign; not once have they contacted me to schedule an appointment. He's been seen there a total of 3 times in 3 years! Not only was it expensive but the lack of customer care is terrible; would not recommend to anyone. BTW; staff only friendly at the initial appointment; after that, not pleasant at all! read more

Best of the best. My niece and nephews have went there, myself and my 2 kiddos. Exceptional care and perfect teeth!!!! read more

Nice staff and great care. Had a great time with Jennifer! Excellent care and effect work.

This orthodontist is really amazing, as a patient myself I not only find myself enjoying the stay but also family members who join me! Every staff member is nice and respectful twords me and my family! read more

Dr. Mark has provided braces for two of my children...and their smiles are beautiful!! I appreciated his technical expertise and professionalism throughout the process. Office location and parking were convenient. Staff well trained and organized. Would highly recommend! read more

Terrible!!!!!! My kid finish work did not look good. He Need to get fix with a different ortho. Also very Poor service, rude staffs. read more

Our 14 year old son has been a client for 6 months now. The Doctor and staff have all been friendly during appointments. I had heard about issues pertaining to appointments when we were considering this office, but because of all the great reviews we chose this office anyways. What we have experienced in recent appointments is what appears to be inefficiency in scheduling. Not sure if they have more clients than they can manage or if they just don't care. Most recent experience includes after an appointment when my son departed the office he was advised for his parents to call and schedule a next appointment 8 weeks out. We tried calling right away and got sent to voicemail. We tried again later and continued to get sent to voicemail. After leaving messages and no response a couple weeks went by and we decided to email. The office sent a text message back advising they could get us in to the Upland office. Kind of an inconvenience for us when we live virtually walking distance from the Covina office. We appreciate that there was an alternative option and then finally received some kind of acknowledgement of our efforts to reach them. This past weekend he bit down on his bottom bracket and it broke. We have been persistently trying to reach the office to get him in asap. Again no answer, no response to the multiple voicemails left, or replies to text messages sent to them. The office is located in the heart of Covina on the corner of Badillo and 4th Ave. They have a small lot behind the office, however we've never encountered not being able to find a spot. read more

Great customer service and amazing teeth after braces. I would give 100 stars if I could. Friendly, clean and amazing service.

My son finished wearing braces from here. His teeth look great!!! He's now wearing braces.

Excellent service, glad Wong Orthodontist was recommended by Dr Penny Peng for my Orthodontist needs. Dr Penny Penny made recommendation during my care with Dr Mark Wong on my individual care. read more

My son has been a patient of Dr. Wong's since December 2019 and he STILL HAS HIS BRACES ON!!! The first six months were great, but since then it has all gone down hill. Terrible experience! You cannot make appointments. They are impossible to get a hold of. Awful communication in general! Dr. Wong uses my child as an excuse for his ineptitude. He blames my son for his inability to give for proper treatment. We're going on 4 years with little progress and according to Dr. Wong it's all my son's fault. Dr. Wong, on his best day, is condescending and dismissive. My poor son never feels as bad as the days he has seen Dr. Wong! read more

You don't have to look far to find an amazing orthodontic practice when you find Wong Orthodontics. Dr Mark and staff has treated me and my kids as patients for the last 10 years and love the outcome for each one of our treatments. Love the staff and their smiles every time we call or see them. Thank you for everything you have done for us. read more

I highly recommend Wong Orthodontics for your dental needs. The Dr's are great and explain everything in easy to understand terms. The office staff is always responsive and the technicians, especially Jenny, are all very sweet and patient with the kids. read more

They used to be reachable by phone. Ever since last year it has been so hard to have someone answer your call and make appointments, which wasted my time in keeping calling them. Today I would like to reschedule my appointment and I dialed more than 20 times with leaving voice msg but still not able to talk to someone. So disappointed! read more

My son has had Invisalign treatment at Wong Orthodontics for last 2 years. Dr Wong and his staff are great, professional, and worked with us to get a good schedule especially during school time. Flexibility between Covina and upland offices was appreciated!! Especially liked Nellie, dental assistant who was kind, gentle and epitome of professionalism! His teeth are looking amazing!! read more

They have sent me a Christmas card for the last 5 years despite my requests to be removed from their mailing list. ( Phone calls and emails ). The only reason they have my address is because I requested information about braces, once. I would really love to be taken off their mailing list. read more

Wong Orthodontics's is hands down the best. I was a late bloomer with braces and it was the best decision I made. My teeth are perfect now. Thanks Dr Wong! read more

My son has been a patient at Dr. Wong's office for the last 4yrs and counting. The care team in the back is great, they're friendly, thorough, and mindful of my child's comfort throughout his visit. However, with the exception of Gabby who is the epitome of great customer service, the front office staff is unfriendly, condescending, and quick to retaliate when asked for their manager's information. Both members teamed up when I asked for their manager's information, and the name or the staff member I wanted to file a complaint against. The staff member stood behind the other member and both were back and forth with me trying to discredit my initial complaint regarding their condescending tone and unprofessionalism. The entire interaction was so unprofessional and embarrassing. I understand tardiness has a ripple effect, I own that, but do not be condescending in front of a waiting room full of patients, either implement the tardy policy in that moment and reschedule me, or shut up about it, and move on. There was this back and forth about the policy, and this self importance because she's doing me some sort of favor for allowing us to be scene. Lady, reschedule me, Id rather drive back and forth, then to hear another minute of your tardy policy. Period. read more

We took our son to Wong Orthodontics to straighten out his smile. He was pretty adamant that he didn't want braces so we went with the Invisalign option. The office staff was so warm and welcoming and every time we went in, we never had to wait long. Dr Wong's personality is great and always made my son and I feel at ease and we really felt like family here. I would 100% recommend Dr Wong to anyone looking to make their smile brighter. read more

We started treatment in 2019 with Invisalign and it has been an absolute nightmare. We were promised a short treatment and 4 years later, we are told it'll be about another year. The treatment plan has changed so many times and Dr Wong is very condescending and always blames my kid. It is very difficult to get an appointment and if you have to reschedule, it'll be a very long wait to get a new appointment. If there is an issue with the trays, it also takes at least 6 weeks to get new trays. Communication is terrible. I regret selecting Wong Orthodontics and would not recommend it. read more

This review is not for the quality of orthodontics service. Dr. Wong is a very good doctor. However, the appointment availability is AWFUL! Appointments are hard to get and sometimes we've had to wait months to get in. I'm now worried about how my daughter's teeth will adjust because she has had to wait several months for the next appointment and her teeth are probably adjusting slowly. It's too late to change now because I've already paid, but if I hadn't I would change offices to somewhere with more availability. It's almost impossible to get an appointment every 6-10 weeks. It usually takes months and when we do get an appointment, Dr. Wong is sometimes out and we have to see a different doctor. If you are deciding on an orthodontist believe the reviews when they say you CANNOT get an appointment. read more

Cons: -scheduling is horrible, they're only opened 4 days / week and will schedule you months out, any questions or concerns or emergencies will have to wait -Invisalign trays take take 4-6 months to prepare, if for some reason your teeth aren't tracking you'll have to wait half a year for new trays -they provide 30+ trays at a time (red flag) most places will give 10 trays at a time with constant check ins to ensure the trays are tracking however since, it is so difficult to schedule an appointment here, if there are any issues with your trays it takes months to schedule an appointment and months to receive updated trays -they don't offer free whitening at the end of the service like most clinics -my service was expected to take a year, however I'm already starting on year 3 -I chose this place due to it being slightly cheaper than other places nearby, but it's not worth it, check out western dental nearby, my sister just finished her treatment there, and she started a year after me -they don't offer routine cleanings like most clinics, you'll have to schedule routine whitenings elsewhere -there is one person in billing, she is clearly overworked Pros: the staff is nice read more

I'm a new patient, but so far I'm very impressed with the entire staff. They are knowledgeable, caring and very helpful. I have called a few times and had no issues with talking to someone that could help. Dr. Wong personally called me with my concerns and was very helpful in explaining everything in detail with me. I'm glad I chose Dr. Wong's office. read more

Beautiful & clean office. Nice and friendly staff. Currently a patient of Invisalign form here. Having a great experience

Terrible service！ I'd like to make a first appointment for invisalign consultation by phone call, the woman hang up my phone after I said. Maybe they are too busy to get new clients! read more

I absolutely love Wong Orthodontics! The office is very clean and busy! Every time I walk into the office, the staff all greet me with a smile. Dr. Wong is sooooo kind, friendly, knowledgeable, and caring. He always spends longer talking to me, answering all my questions and concerns -- making sure that I am comfortable! The assistants in the back are amazing as well, they are sweet and efficient. I'm so glad that I chose to do invisalign with Wong Orthodontics. They are the best!! I recommend them to ALL my family and friends! read more

So pleased with Wong Orthodontics! The staff are very kind and we haven't had to wait for appointments. I also appreciate that they clearly explain things each step of the way and their technology enables us to see what the end product will be. The patient hub is fun for my son. read more

My son would not smile because he had multiple rows of large teeth in a small mouth. His lack of a smile affected his social life during adolescence & early in his college life. We interviewed several orthodontists in the area & found Wong to have the most state-of-the-art office, children-friendly, bright modern office. Wong required the least oral surgery, the least teeth removal, and no metal braces. And, the cost was approximately the same for each of the doctors we visited. Two years later, my son completed the orthodontia before graduating from college with a big smile. read more

Wong Orthodontics - College graduation with a smile from Wong Orthodontics!! - Orthodontists Near Me - Covina, California

Dr. Wong is always very patient to his clients, very knowledgeable and willing to explain to the parents while they have questions. His dentist office is very nice and clean, well organized. There is no wait time, once you sign in, they usually call you in within 5 minutes. I strongly recommend Wong Orthdontics for your children or even for yourself to make your have perfect smiles. read more

They have awful appointment availability and schedule you for one time and set your appointment for another time... this has happened to me twice now, I literally put the appointment in my calendar in my phone while I am making it and then when I come for the appointment they told me that I have missed it already and basically called me a liar to my face. The assistants in the back are always very friendly and courteous, the orthodontists are friendly but always very rushed. I wish I would have gone elsewhere, I have taken my three children to a different orthodontist that I'm in love with, he takes time, appointments are a breeze, and he didn't push Invisalign for my teenage children like these people did. read more

Growing up I had braces but never wore my retainers... so now I'm back to square one. Thankfully I have Wong Orthodontics to support with my Invisalign journey AKA braces part 2. While I dread the fact that I have to go through this again, I am excited that this time around I have the freedom to remove my liners when need be. I have had my Invisalign for a couple of months and have no problems with them. I have gone to one check-up, which was quick and painless! The set up of the office makes me feel comfortable as they have free WiFi, coffee, tea, treats, and even a game area for kids! They conveniently have two sinks and disposable toothbrushes with toothpaste by the waiting room so that you can clean your teeth BEFORE meeting with the doctors! I'm all about using my time effectively :) read more

We were recommended to Dr. Wong from a friend that has beautiful results. This review is for first our time appointment. We were takin right in at 9:00 sharp! Tempt checked ! The office team is all wearing masks and it was very clean! Karen who takes you into the exam room was very kind, easy to talk to and professional. She has a kind, patient. And warm bedside manner. Dr. Wong is friendly, kind, professional, thorough, and very honest! He took his time and answered all of my questions! We will be exploring this office for further treatment. We had an excellent experience ! Thank you ! read more

Came across Wong Orthodontics for my Invisalign treatment and I couldn't have made a better choice! My appointments are always on time, they always have cookies and coffee in the waiting area, and of course I love the staff here, everyone is attentive and kind. Thank you for making my smile so much better! read more